Funds Management and Intellectual Curiosity

In our final episode for season 6 of Shares Not Shoes, we meet Jo Cornwell, Head of Manager Research at the Evidentia Group. Jo gives her experiences, having worked for the past 20 years in the finance industry across the UK and Australia.

She mentions what she looks for in a fund manager and how looking outside of the industry to broaden your skills can be a major benefit.

  • Jo Cornwell

    If I don't take this opportunity now, I'm not going to get that experience. And if I go and it doesn't work out, I'll just look for another job.

     

    Camilla Love

    Welcome everyone. Back to another episode of Shares, Not Shoes An Insider's Guide to Careers in Finance. I'm your host Camilla Love, founder of F3 Future Females in Finance Shares Not Shoes is a podcast whereby I interview some of my favourite people, all with one thing in common they work in finance. We lift the lid on who they are, how they came into a career in finance and arm you with some knowledge about why a career in finance could be a good fit for you, I will promise that all my guests will share some amazing personal stories. We'll be open and honest and will inspire you.

     

    Camilla Love

    So let's go.

     

    Camilla Love

    So today's guest is going to be a cracker. Everybody. Um, she started in the finance industry as an investment consultant in the UK. So you can tell that from her accent, but it's a little bit muffled now that she's been in Australia for a really long time. She grew up in what became one of Australia's largest superannuation funds. There she was responsible for overseeing the equities portfolio, and now she's head of manager research in one of the most exciting businesses in the most interesting segment of the finance market. And so we're very lucky to have her along on today's episode of shares, Not Shoes. Welcome, Jo Cornwell.

     

    Jo Cornwell

    Thanks so much, Camilla. Great to be here.

     

    Camilla Love

    So excited. You've been on my list of people to interview for a very long time, so I'm just glad we've made an excuse to have a chat, which is exciting. And I know you've had this wonderful, wonderful, long service leave stint, so maybe we can like, work that in to make people some bit jealous later on. But firstly, tell us a little bit about what you do. You know how you started in the industry, why you love it? Why are you still in it? What excites you to get out of bed every day?

     

    Jo Cornwell

    Thanks, cam. Yeah, very happy to to have a bit of a chat about that. Gosh, I have been in the industry for over 20 years now and time really, really does fly. It's quite, quite crazy. Um, I started my career back in the UK, as you mentioned, and you can tell from my accent, working for Mercer Investment Consulting, I joined their graduate development programme, which was brilliant. It was so much fun back in the day and a fantastic way to get into the industry and receive some really solid training in a business that was growing sort of quite fast at the time. And so I studied for my CFA. In my initial years whilst working at Mercer, I was in one of the generalist, um, consulting teams there and working alongside more senior consultants on some of the large defined benefit pension schemes in the UK. And so that was a really great grounding for my start into investments. And the CFA is a fantastic qualification that I do highly recommend.

     

    Jo Cornwell

    And they were very supportive in allowing me study time to focus on that so I could get that under my belt. And I spent many years there and sort of just working, working in the in one of the teams and sort of progressing from sort of analyst level to sort of junior consultant and then sort of for personal reasons, I ended up moving to Australia and happy to go into the story behind that.

     

    Camilla Love

    If did you fall in love or what did you do? So everyone comes and travels and then falls in love or something. Something.

     

    Jo Cornwell

    Yeah. It was it is quite a funny story actually. So, um, my boyfriend at the time, who is now my husband, we met on the Mercer graduate induction programme, actually. Um. That's exciting. So he also joined as a graduate for the same company, but was working in the Manchester office. He's a northerner who's from Manchester in the UK, and so when we started dating, which was sort of 2003 ish and 2004 maybe, and we were doing long distance for a few years, me travelling up to Manchester every weekend, him travelling down to London every other weekend and after a few years of dating, we decided that if we wanted to carry on being together, we probably needed to be in the same country or city at least, you know. And so he was a northerner, very anti moving to London and I really didn't want to move to Manchester. So we decided to move to Sydney.

     

    Camilla Love

    The furthest away point from both cities probably in the world.

     

    Jo Cornwell

    Yes. So that was the decision to move to Australia and very fortunately we were both able to transfer over with Mercer. So that was a great way to sort of have a job when we moved over here and when I came to Australia, I joined a part of the Mercer organisation that was at the time called Mercer Sentinel, and they were focused on operational due diligence and custodian management and sort of the more implementation side of investment solutions, which was, again, just incredibly useful experience to understand and spend some time in a part of the investment industry that I probably wouldn't have necessarily chosen to have a focus on, but really did help me get a full understanding of the broader investment picture and how things are implemented, and how the mechanics behind some of the decisions that are made work, which was really useful. And then after being in Australia, I decided that I wanted to get into the Superfund industry. It was growing quite heavily at the time. A lot of the big, bigger and growing super funds were internalising investment teams, and an opportunity came up for me to join a business.

     

    Jo Cornwell

    It was called State Super Financial Services, a small investment team at the time, but they were looking to grow. They worked with a whole range of different financial planners providing retirement advice, and we built investment portfolios for those those financial planners and their clients.

     

    Camilla Love

    And that's where I think I first met you.

     

    Jo Cornwell

    I think it was yes.

     

    Camilla Love

    Ago.

     

    Jo Cornwell

    I know. Yeah. So I joined there in 2011.

     

    Camilla Love

    Yeah. And it was you and Damien Graham was still there. And like watching the two of you grow in amongst different guises of that business is like super exciting from the from the outside looking in. How was it actually day to day?

     

    Jo Cornwell

    It was it was a great place to be able to certainly really further my career. So I started there as essentially it was a two person investment team. And then within about a year, we became a five person investment team as the business was really focused on spending a bit more time on investments and building out that team. And so that was when I started to specialise more in equities, portfolio construction and research, because beforehand I was doing a bit of everything because the team was so small. And then as we grew, I was able to have a bit more focus. And then in sort of 2016, um, what was called first state super at the time acquired state super Financial Services, and we all rolled into one big investment team that eventually became what is now known today as Aware Super. That was the rebrand that happened a few years ago now. And as I sort of progressed through my career, sort of in the team at Aware Super, I became sort of more responsible for sort of the overall Australian equities book and then the global equities book, and obviously the portfolios, once we were at aware super were much larger.

     

    Jo Cornwell

    So over my time there, I sort of I started at state Super Financial Services and our portfolios were about $15 billion of assets under management. And when I left the word super, it was $70 billion of assets under management.

     

    Camilla Love

    Yeah, just the growth in. I mean, not only the growth in the superannuation industry, but also the merger, acquisition growth that you would have seen over the. You know, I'm going to say nearly 15 years. It's a big guess that you were in that, you know, the aware super sort of fold. It's just it's just amazing. And I guarantee like how does portfolio and you know, and you haven't actually sort of delved into exactly what you do. But you did mention, you know, looking at equities and global equities in Australian equities. So how did it how did it look from you know, how did it have to change your mindset on having looking after smaller portfolios to looking after way, way way bigger portfolios.

     

    Jo Cornwell

    And the biggest thing was thinking about capacity so much more, sort of when you're dealing with mandates that are very large in size. Um, when every conversation you have with an investment manager is, you know, are you able to manage a mandate of this size within your capacity? We we want to make sure we can access all of the different investment strategies that are available to us. Um, but certainly in some subsets of the equities market, sort of like small cap that are typically more capacity constrained when you've got a lot of assets to deploy. And we're talking billions here. Um, then it can be more challenging. So that does sort of, uh, influence the type of investment strategies and managers that are available to you. And so we had to think sort of very carefully about that.

     

    Camilla Love

    And how do you apply that in capacity constrained. Do you either just, you know, ignore it or do you have your larger managers do a little bit in the smaller area, or do you take specialists, or do you move up the market cap a little bit and do mids as well?

     

    Jo Cornwell

    Yeah, we always try to take specialists. I mean, we definitely felt that. And I definitely believe this still that, you know, managers that specialise in their particular area and are focused in their particular area are most likely to to deliver you the alpha that you're looking for. And we usually had just more than one. Um, so you know, if, if we needed, if we wanted exposure to say, Australian small caps, we would, we would have more than one investment manager in that area so that we could spread our capacity a little bit. And then we just did sort of additional work on the portfolio construction side of things to make sure that the blend of the managers that we were using was appropriate for the overall portfolio. And that was a really interesting piece. I always really enjoyed doing that piece of the puzzle of the work that I did as well, that, you know, building the portfolio as well as selecting the underlying sort of building blocks of the portfolio, because it's quite interesting how important that is in getting the blend of managers right, as well as who they actually are.

     

    Camilla Love

    And so and on that front, like, what are you looking for? And we I mean, we haven't even looked we haven't even gone into Evidensia yet. But what are you looking for in your managers and the manager selection. Because obviously there are things that you have to, you know, as you mentioned, capacity, but there might be other things where you have to go, well, that's either a bit too risky or I need to sort of weigh up, you know, what's most beneficial here to, you know, versus my goal versus the risk that I'm taking or is my goal. What am I giving up to get sort of close to what I want rather than everything that I want?

     

    Jo Cornwell

    Yeah, definitely. And it's by no means an exact science. There is a lot of both art and, um, analysis that goes into sort of manage your research and, you know, there is a judgement part to it as well. And not everyone has the same opinion on on investment managers, which is what what makes the job particularly interesting. You know, I always enjoy that debate whether, you know, I can be like, this is what I've thought and what is someone else's opinion and, and test that a little bit. Um, but what I like to look for in, in fund managers is, um, differentiation. So someone who's doing something that they, that I can really identify as being sort of different from the general peer group of investment managers that I see on a regular basis, people who are forward thinking and have intellectual curiosity and continue to innovate their investment process. So rather than, oh, this is the way that we have been doing it for 20 years, and we'll sit back and we'll rely on that because we know it works.

     

    Jo Cornwell

    But okay, well, we've learned some things over the last 20 years, and this is how we've continued to evolve our process to be the same, but better over time. And I think that continual evolution and innovation in the way that you think about an investment process is really indicative of someone who is sort of continually trying to get better at what they do.

     

    Camilla Love

    Yeah. It's different. And also remember, if you stay still and the market's continuing to move, every day is different and you don't evolve as you know, a fund manager, whatever asset class you are managing, you get left behind just by default.

     

    Jo Cornwell

    Exactly. And it's no different from any other company. I mean, you want to see companies innovate, to be able to stay competitive and at the edge of their game. It's no different in a fund manager. They need to be able to innovate, to be able to stay the best in class. And so that's probably the main thing that I like to like to look for when I'm chatting to different investment managers.

     

    Camilla Love

    And you mentioned differentiation. It's really hard. Like there's some there's thousands of very good fund managers in global and Australian equities and like emerging equities, emerging markets and small caps and every different form like differentiation is really hard to uncover. And it's really hard to articulate from an investment managers point of view as well.

     

    Jo Cornwell

    Yeah. No, it definitely is. Um, and yeah, it can be interesting when you speak to a wide range of different people as to what they claim is their sort of differentiated edge. Um, but just usually I tend to find sort of people who have thought a little bit outside the investment universe, and maybe I can give an example. I was speaking with a fund manager a little while ago, and they said that one of the skills that they try to utilise across their team is they employed an interrogation expert. And so this is someone who was from the military and I think the FBI kind of organisation. Um, and they came in to their investment team and helped them understand how they used interrogation training. And the investment team sort of picked up from that sort of just a different way of thinking, of asking questions of the companies that they speak to. That to me was was quite a different approach to to how you can how you can learn things from different meetings that you come to.

     

    Camilla Love

    So just and the fund manager like knows all the skills now of interrogations. So yeah you're. And it's funny being on the other side from you know maybe the, possibly the table from a person like you and your role having in being interrogated from the other side. And now, you know, all the techniques as well. I think that that's that's funny.

     

    Jo Cornwell

    Exactly. But it was. Yeah, it's it's quite amusing. And it'd be interesting to see how those meetings that they've since used, those skills have been going. But just, you know, that thinking that they thought, okay, well, outside of the finance industry or outside of the investment industry, what can we possibly use to help our process or our approach that could be beneficial? And I thought that way of thinking was really was really interesting and really valuable.

     

    Camilla Love

    Absolutely. There's so many, you know, things you can learn from different industries and integrate them in, in different, different ways within finance. I think that that's absolutely, absolutely true. Now talk to me about your current role because you're you're relatively new in it, and it's a super exciting business in one, you know, in the wealth segment, which I you know, in Australia particularly there, you know, the market is sort of used to be, I'm going to say used to be the poor cousin. And now everybody's sort of facing towards it. Tell me a little bit about why. You know, why you chose to to take this opportunity.

     

    Jo Cornwell

    Yes. So I'm now at Evidentia Group and we're an Investment consulting sort of asset consultant firm that deals with large financial advice firms and very prestigious financial advice firms in the wealth management industry. And our role as an investment consultant is to work with those clients to build managed account portfolios and provide them advice, solutions, sort of alongside alongside those. And I'm head of manager research at the company. We're a small company, but we've been growing quite fast in terms of sort of clients that we've been taking on and assets under management that are in the managed account portfolios that we're responsible for. And I was very fortunate to come across this role. And and you rightly mentioned cam. This is a such an exciting part of the industry. The opportunities for growth is phenomenal. And the difference in just the types of clients that I'm dealing with is, is so interesting and and really rewarding. And I'm loving being in a small team and in a growth focused business that is just really trying to deliver good solutions to clients and be very client focused.

     

    Jo Cornwell

    And it's really enabling me that sort of opportunity to learn about a different segment of the market that I didn't have as much exposure to whilst I was on the institutional side. So yeah, I was very fortunate to, um, come across the role at Evidentia Group, and I've been with the company about just over a year now. Um, and I'm loving it. It's a fantastic role, a fantastic business. And, um, yeah, I'm very fortunate to have have ended up here.

     

    Camilla Love

    Yeah. And it's I mean, obviously in such a short period of time, it has really hit the ground running and has such a good reputation amongst the industry. I, you know, I think it's it's been exciting to watch, um, particularly when, you know, sometimes the industry becomes a bit lazy and needs a bit of a shake up, and organisations such as Evidensia can really can really do that and have really done that, which I think is super exciting because that means the future is bright and you're actually providing, you know, really strong institutional quality advice and manager research to, you know, organisations such as, you know, as you mentioned, dealer groups, but also like charities and foundations, and they now have access to great quality managers, which they might not have had before, which I think is really exciting.

     

    Jo Cornwell

    Yeah, it's really exciting. And I think hopefully our, our clients sort of feel the same way. But if we can work with our clients to help them build efficiencies in their business and help their businesses to grow and deliver them investment, institutional grade investment solutions along the way, then hopefully the entire industry is going to benefit.

     

    Camilla Love

    Yeah, absolutely. Absolutely. So how did you get into finance? Like was it something you knew you were always going to do? Or was it like like most people you just fall into it. How did it how did it happen?

     

    Jo Cornwell

    Yeah, I guess I kind of sort of fell into it. It was it's not a particularly exciting story, but I was always fairly good at maths at school and always had quite a keen interest in business studies. And I studied business studies at a senior level at high school in the UK. They call them A-levels and it's the equivalent of the HSC. Um, and then sort of when I was deciding what to study at university, I wanted to do something that was slightly different. Not business studies, but not definitely 100% maths. Um, because I thought that would be too intense. So I landed on economics. So I studied economics at university, and that was sort of I really enjoyed that course. And yeah, I thought that would be a good grounding for me to find a career in finance. And I think I really wanted a career in finance, sort of for two reasons. I knew that it paid well, um, and I knew it would sort of hopefully be in an area where I sort of could use the skills that I felt I was best at.

     

    Jo Cornwell

    I'm not a particularly artistic person. I'm definitely more of a logical and mathematical related person. So it kind of suited, um, my, my skill set.

     

    Camilla Love

    And it was great. It's great to hear that you did economics, because economics is what I would, I think is becoming sort of much more a poor cousin these days to sort of a straight commerce or a business studies, as you mentioned, and particularly at school. And I think that that's, you know, really, you know, a sad state, particularly of, you know, particularly girls, but also like boys as well. There aren't enough going and doing economics at school level and then doing it at university level as well. So I mean, yeah, I wish there was more students doing economics because it gives you a great grounding in everything, just the basics of how the economy works and how money flows and everything. And I just, um, yeah, I'm a bit sad. Sad for that. So anyone who's listening out there, who's a student, you should think about doing economics at school and at uni because it is it really is very rewarding. So then, um, talking about a little bit of your role today, what does head of research, what does it do?

     

    Camilla Love

    What do you do from a day to day role.

     

    Jo Cornwell

    Oh gosh. So yeah. So I guess in a nutshell what I do is try to find a really good investment managers that I can have my clients invest in through their portfolios. So I usually sort of break down my workload into the asset classes that I'm focusing on and sort of and going through a bit of a process of doing a deeper dive within each asset class or subset of an asset class to sort of really identify who I think is going to be a best in class and also sort of appropriate for our clients to invest in, because there has to be a balance of what's right for our client portfolios. Not every fund out there is necessarily appropriate. And so, you know, as an example, more recently I've been doing a deeper dive review on greets of global real estate investment trusts or listed property securities and trying to look for managers in that space and, you know, gone through the universe and been speaking to a number of different funds that have availability for a fund in Australia, which is what our clients need to invest.

     

    Jo Cornwell

    And we've been doing that work recently. And then I'm going to be moving on to doing a deeper dive focus on global small caps and equities. So that's an interesting part of the market that hopefully we will start to see some better performance in. Because obviously the market's been very driven by large cap over recent times. And small caps have sort of been left behind. But we're confident and hopeful that we will start to see some better performance in small caps soon.

     

    Camilla Love

    Yeah. Well, you know, changing interest rates I think in a consumer that's a little bit more buoyant than it currently is, just gives a great grounding for that upswing and that reversion of that. The gap between the valuation gap between large and small. So I you know I think that's and there's some you know, as you mentioned, even in global small caps, you can it can be capacity constrained. So, you know, there's some really good managers out there. And I think it's quite exciting space to look at new technology and new segments of industries that are being looked at and a number of different areas where, you know, I think that Small Caps is a super exciting place to invest.

     

    Jo Cornwell

    It's a really interesting segment of the market, and I love doing my research meetings with global small cap and mid cap managers, because I come across companies that you've never heard of. So when I'm speaking to large cap managers, you know, it's, you know, you come across the same names on a fairly regular basis. Microsoft and Meta and Nvidia and Booking.com etc.. But in the small cap space, some of these companies I've never heard of, and then you come across and then you sort of understand how they fit into your everyday life and what they do. And it's yeah, it's it's really fascinating. You learn different things about industries that you wouldn't expect to learn, like Japanese robotics companies and, um.

     

    Camilla Love

    You know.

     

    Jo Cornwell

    Contact lens suppliers and all kinds of different parts of the market that you wouldn't necessarily learn about otherwise.

     

    Camilla Love

    Well, I think and that's why I think it's exciting. And then you've got, you know, founder led businesses, which, you know, provides, you know, another dimension on investing. And then you've got market cap levels, which there isn't a lot of liquidity in. And then you've got, you know, and then you think about the global universe. It's like 24,000 stocks there. You know, are you investing in Turkey or are you investing only in the US? I mean, there's different risk and return outcomes in there. I just think it's exciting.

     

    Jo Cornwell

    Yeah, it's it's a it's a great, um, great part of the universe to spend some time sort of looking at and just, again, provide something different to focus on outside of the large cap space, which gets talked about on a fairly regular basis. So I do enjoy sort of finding these sort of different niche strategies that are a bit different that, um, give you something different and new to learn.

     

    Camilla Love

    And given that you've been around for a reasonably long time, just like me, we're both equally as young as each other. I'll give you that. Um, there's inevitably things that go wrong, right? So either a manager is performing badly or a manager has a team, you know, a key man that's or woman that's left. Um, you know, have you come to work one day and one of your equities managers has delivered some bad news or something's happened, and then how do you deal with it? Do you let it ride for a bit? Do you do you make decisions then and there? How do you think about, you know, mistakes that have happened and how you ballast your portfolio through those periods of upheaval?

     

    Jo Cornwell

    Yeah, and it's definitely challenging. I remember, uh, at Aware Super, we had an investment manager that we'd recently appointed, largely because the lead portfolio manager, we had a very positive view on. And then I got an email I think I was away on holiday at the time. Actually, I got an email saying that he would he was leaving and I think I literally was like, fuck. Um. Totally.

     

    Camilla Love

    And you're like, that was while I'm on holiday. And two, seriously, I've just put all that work in and now you're making me do more work.

     

    Jo Cornwell

    So that was incredibly frustrating. Um, and yes, there is there is incredibly frustrating when things like that happen because one, you can't predict them necessarily. You know, people people change and people move. Um, you know, so what we have to do is deal with the information as it comes, find out what the fund manager is doing, who they're putting in place on the portfolio, get to know them as quickly as we can, and firstly, find out whether we're comfortable that they are going to be a good caretaker of the portfolio, you know, whilst, um, whilst the, you know, team changes sort of evolve in that sort of situation, usually we try to pre-empt these types of things by making sure that we've spoken to a fund manager about any succession plans previous to an investment. So we have an idea of, you know, something like this was going to happen, who would take over, etc.. Um, but that was definitely a key learning for me. It was to sort of speak more to fund managers about succession planning and sort of, you know, ask how things would evolve if key people did leave and and then, yes, I mean, underperformance is a different kettle of fish, really, because it's kind of part and parcel of investing with active managers.

     

    Jo Cornwell

    So I try not to be too responsive to periods of underperformance unless they're really outsized versus what I would expect. And then it's just a case of sort of really trying to understand what's driven the underperformance. On the flip side, I do try to make sure it's, um, outperformance as well. So if we've seen a fund manager perform phenomenally well and again, better than we would expect, also do try to sort of look into sort of what has driven that, um, do we need to rebalance that type of thing just so we can just so we can be sort of sure that our investment thesis for holding that manager still still remains in place. So yes, there's there's always, always plenty to learn with the, the changes that evolve. But yeah, key people leaving is my biggest bugbear and definitely the hardest one to to deal with.

     

    Camilla Love

    And it's and it's it's it's hard because particularly in boutiques you know key man risk is or key woman risk is an issue. But that's part of the day to day. That's why the business has been set up. That's why you know, and you try and do as much as you can for it. But and try and you know, as you say, go through succession plans and understand, you know, who's next in line and all that sort of stuff. But there's, there's only so much you can do because these are I mean, these are people's lives too, right? So, um, yeah. But, you know, it's such a pain in the ass when things like that happened. Oh.

     

    Jo Cornwell

    Yeah. Can definitely be there. Okay.

     

    Camilla Love

    And on the performance side, when you come across and you've analysed periods of underperformance or even outperformance where they shouldn't have done that, you know, because there's talk about style drift and you know, you say your value, but actually you become a bit growth in a market that's not. And particularly when value has been out of style for however long. I mean, that's just a really good example where style drift can occur when managers move into growth and they aren't now doing what they were supposed to be doing when you put them in the portfolio. How do you have those those type of discussions with your managers?

     

    Jo Cornwell

    I always try to be as transparent as possible, and if a manager is doing something that I don't feel is in line with their philosophy or their process, I will tell them as such and listen to what they have to say occasionally we do start to see sort of companies in portfolios where I'm like, I'm not sure that really aligns with with what I would have expected to see. So can you explain further as to why that's in there, what your thinking is around your thesis for holding it? How long you intend to hold it for, how that aligns to your thesis. And the majority of time, you know, fund managers are making really good decisions. You know, they've thought carefully about why they're investing in certain companies and why it's it's right for their portfolio. But if we do start to see a trend where we no longer have confidence that the the manager is, is making good decisions, then then we will recommend that clients exit and we'll, we'll have we try to have a list of sort of backup managers or ones that we feel are similar, that we can put clients into instead.

     

    Camilla Love

    Yeah, the backup manager options is always good in a situation like yours. Um, stepping back a little bit and looking down on your career as it currently stands and, you know, over the 20 odd years it has been, you know, moving through successfully. Is there anyone that you'd like to do a shout out to or recognise as important to you, either at a they've given you a piece of advice or they've, you know, it was a point in time when you really needed something and they gave it to you. Is there anyone you want to recognise?

     

    Jo Cornwell

    Um, this might be a little bit off the cuff, but I do think one of the best pieces of advice I received was from my nan. Um, and this wasn't particular career advice, but I have used what she said to me in a career sense. And this was I was 22, approximately 22. Um, and I'd been with a boyfriend for about three years at the time, but we'd just broken up. But, um, he was a great guy. It just didn't work out. But my nan loved him and I was really dreading telling her. I was like, oh my gosh, she's going to be a bit upset. She's going to think I've made a big, big mistake. So I sort of told her I was like, oh, you know, I broke up with this guy. And she was like, and I expected her to be like, oh, that's such a shame. But she was like, Joe, this is a brilliant plan. She's like, you don't need to be tied down at the age of 22.

     

    Jo Cornwell

    You need to go out there. You need to seize the new opportunities and live your life.

     

    Camilla Love

    I love you, Nan. She sounds like the bomb.

     

    Jo Cornwell

    And I was just sort of a bit taken aback. And I think from her perspective, she was like, you know, you've got all of these opportunities ahead of you that she didn't have when she was my age. The opportunity to travel, the opportunity to be a woman in the workforce, the opportunity to learn at a university and in further education, you know, things that weren't accessible to her. She was probably about 85 when we had this conversation. Um, So it was. Yeah. Just reminded me to think that, okay, we've got to make take good use of the opportunities that are presented to us and, and really think about sort of what we, what we want from our careers and our lives and make the most of any opportunities that are presented to us. So that's something that I carry with me to this day. And if an opportunity arises that I think will be worthwhile, then I do try to take advantage of it if I can.

     

    Camilla Love

    Um, I think that's a great piece of advice, because a lot of people, you know, like to, you know, go, okay, I'm going to be in this role for two years and into this other role for another two years, and in this other role two years. But actually, they get given these opportunities that might be a bit left of field, but just because they're not what was planned doesn't mean they're not equally, if not better than what was planned. And by saying no to those opportunities, you actually, I think you limit it. limited my view with everything, and you probably could well know this, but you know I say yes to everything and then try it out a little bit. And if it doesn't work, then I go and make another decision. Um, but yeah, I think that's true. I mean, generations, particularly women, you know, multiple generations ago, they weren't given the opportunities that we are today. And I look forward to my daughter and possibly my daughters daughters, you know, having way more opportunities than we ever did, which I think is exciting as well.

     

    Jo Cornwell

    Exactly. And that's generally how I try to think about it. You know, like the moving to Australia was a good example. You know, I didn't know what life was going to be like in Australia. I'd never been there before. Um, and me and my boyfriend at the time now, husband were like, okay, well, we'll give it a go. And, you know, worst case scenario, if it doesn't pan out, we'll move back. And so I've always tried to approach things that it's worth giving it a go. And there is always Ways. Another option if it doesn't work out as you expected. And the same with like when I took this role at Evidensia. Like, you know, I was taking a bit of a risk. This was a small business. I didn't really know what to expect. Working in the wealth management side. I didn't know whether I was going to enjoy it. I didn't know how the business was going to go, but I was like, well, if I don't take this opportunity now, I'm not going to get that experience.

     

    Jo Cornwell

    And if I go and it doesn't work out, I'll just look for another job.

     

    Camilla Love

    Yeah, exactly. And I was also the risk on backing yourself. I mean, that's a really great, you know, example of going, hey, well, I know my skill sets. I know I'm adaptable, I know I'm curious and I know that I can land on my feet. So whatever decision that I can make today, I have every opportunity. I can take that risk because I believe in myself. And if it doesn't work out, so be it.

     

    Jo Cornwell

    Yeah, I think that's really relevant. I think it's really important to believe in yourself and invest in yourself and just take those chances if you can.

     

    Camilla Love

    And then obviously you invested in yourself pretty early with doing the CFA, which I think is, you know, a great extra piece of study that a lot of people in our industry do to give them the breadth, but also the technical know how. Um, and you did that really young like you did that straight, straight out at, at Mercer. I mean, did they did Mercer like, suggest that you do that or is that something off your own bat too?

     

    Jo Cornwell

    No, they it was part of their graduate development programme. So when you joined as a graduate, you could choose to either do the actuarial qualification or the chartered financial analyst qualification. And because I was in the investment team, they also had an actuarial team. The Mercer business did. But because I was in the investment team, I felt the CFA was more appropriate. Um, and so I went went down that route.

     

    Camilla Love

    Yeah. I can't imagine you as an actor either. So just saying. Ha ha.

     

    Jo Cornwell

    I shouldn't joke too much because my husband did choose the actuarial route. So he's an actor. Oh, no.

     

    Speaker 3

    Ha ha.

     

    Camilla Love

    Ha. Well, two compliments of the same coin, I'm going to say. Oh, that's pretty funny. So we are coming to the end. And now I know that you've probably listened to a few of these podcasts, so you know what happens next, don't you?

     

    Jo Cornwell

    Right, I think so.

     

    Camilla Love

    Yeah. So I don't bite. So I'm going to give you a whole bunch of questions. Um, so the first thing on your mind, this is we're here to, you know, have a laugh. We're here to show, you know, a little bit of your, your non-work character, which I think, um, for everyone out there listening is, um, exciting and fun. So let's go. Yeah.

     

    Jo Cornwell

    Okay.

     

    Camilla Love

    Okay. Ready? First question is, if you could be any animal, what would you be and why?

     

    Jo Cornwell

    Oh, a dolphin. I just love dolphins. Yeah.

     

    Camilla Love

    Me too.

     

    Jo Cornwell

    I love being in the ocean to swim. And I think there are intelligent, smart creatures as well. So. Yeah, definitely a dolphin.

     

    Camilla Love

    Yeah. And friendly and all that. Love it, love it. Okay. My first investment was.

     

    Jo Cornwell

    Myself investing in myself.

     

    Camilla Love

    Mm. That's a good answer. Very good answer. What movie do you absolutely love? But embarrassing to admit.

     

    Jo Cornwell

    Oh, um. I absolutely love Cruel Intentions. It's probably my all time favourite movie. I don't know if that's too embarrassing.

     

    Camilla Love

    No, that's pretty cool, actually. These days.

     

    Jo Cornwell

    Yeah. Um. What do I love? That's a little bit embarrassing. Oh, the Sound of music. I love the sound of two. Oh, my.

     

    Camilla Love

    God, it's like my top. Like my top two and I probably I try and sing every note and I know exactly like even that really high note that that, you know, the Mother Superior does in that dark room. Oh my God, I love that movie. And I'm so glad that you admitted that.

     

    Jo Cornwell

    Yeah, I don't tell too many people that. But yeah, I'm trying to get my kids to like it at the moment.

     

    Camilla Love

    Oh, so I sing, actually, Sabrina to sleep most nights with the Sound of Music soundtrack. So there you go. Well, you know, My Favourite Things is a great one, and they're easy. And she sings along and it's actually really fun.

     

    Jo Cornwell

    I always think my favourite things to my daughter when there's a when there's a thunderstorm.

     

    Camilla Love

    Ah yeah. Totally. That is cool. That's the movie. That's the scene in the movie, isn't it?

     

    Jo Cornwell

    Yeah.

     

    Camilla Love

    Okay. My favourite superhero is.

     

    Jo Cornwell

    Um. Oh. Good question. Superhero. I'm not sure if I have a favourite superhero. Maybe Spider-Man?

     

    Camilla Love

    Yeah. Spider-Man's a good one. Absolutely. Just, you know, straight out the out the wrist. Just being.

     

    Jo Cornwell

    Able to. Yeah, exactly. Being able to shoot something out from your wrist is pretty cool.

     

    Camilla Love

    Yeah. And climb walls and stuff. Oh, my gosh, so fun. Um, my favourite book is.

     

    Jo Cornwell

    Oh, the Nightingale. I don't know if you've read it by Kristin Hannah. It's such a good book.

     

    Camilla Love

    No.

     

    Jo Cornwell

    Yeah. She's a she's a phenomenal author. I've read a lot of her books, but that's probably by far my favourite. Um, she. Yeah, she just does fantastic writing. It's novels. Um, but. Yeah. Beautiful. Beautiful books.

     

    Camilla Love

    Great. How would your friends describe you?

     

    Jo Cornwell

    Ooh. Good question. Um, I think they would describe me as organised, efficient, social, wine obsessed.

     

    Camilla Love

    Wine obsessed, red, red or white? This is like part of the same question.

     

    Jo Cornwell

    But probably, um, white most generally, especially if I'm out. But I do like a glass of red wine in the winter with a fire. Yeah, that is nice.

     

    Camilla Love

    And your favourite white is.

     

    Jo Cornwell

    Ooh, Chardonnay? Probably, but it has to be a good Chardonnay. Uh, I'm also quite a big fan of, um, uh, semi-sweet blends as well, actually. And I've become more of a fan of Riesling. Riesling recently, actually.

     

    Camilla Love

    Me too. Me too. A good Riesling out of the Clare is really good. That's one of my.

     

    Jo Cornwell

    Favourite things about being in Australia, actually. The access to all of the different wine regions that we have over here.

     

    Camilla Love

    Yeah. It's uh I mean, there's some, I mean, really well quality here, which is exciting and good to good to drink as well. Um, best finance book or even finance podcast that you've read or listened to?

     

    Jo Cornwell

    Oh, very good question. I don't have to admit I don't actually read that many finance books. Um, and I'm not even sure this could be classified as a finance book, but it's kind of closely related. The Wolf of Wall Street is a good book to read.

     

    Camilla Love

    Next question is if I wasn't doing this job, I'd be a.

     

    Speaker 4

    Oh, I.

     

    Jo Cornwell

    Think I'd be a travel planner. I love organising and planning holidays. Um, and yeah.

     

    Camilla Love

    So tell me about your four months away.

     

    Jo Cornwell

    Oh, that was amazing. Oh, I was very lucky. So we, um, I had long service leaves that I'd built up from my time at aware Super. Um, and so we utilised that long service leave to take four months and go travelling around Australia. And so we went from Sydney and we sort of drove all the way along the coast, going through sort of southern New South Wales, Victoria, across the Great Ocean Road, through to South Australia, across to Kangaroo Island and then across the Nullarbor to into WA. And we spent most of our time in Western Australia sort of exploring everywhere in that state. Everywhere from sort of Esperance and Albany and Denmark on the south coast to the Margaret River and Perth and Rottnest Island, and then up to monkey Mia and the Ningaloo Reef, part of the coast, and then continuing up through the Pilbara. We went into a national park called Karijini National Park, which is sort of inland from, yeah, Exmouth and then carried on up to Broome.

     

    Jo Cornwell

    And then we did the Gibb River road through the Kimberley region.

     

    Camilla Love

    Yeah. Wow.

     

    Jo Cornwell

    And then carried on through to, through the Northern Territory, uh, Kakadu National Park, Katherine National Park and finished up in Darwin and then flew home from Darwin.

     

    Camilla Love

    Wow. And like, was there like a funny thing that happened on the way? Like, there's always on road trips. There's always something funny that happens. Like, I don't know, a tyre blew at the absolute wrong time or something got stuck or you left something behind. What was it?

     

    Jo Cornwell

    We were pretty fortunate and we didn't have too many major instances, but I do remember we were snorkelling on the Ningaloo Reef and the Ningaloo Reef is incredible. Like you can snorkel from the shore, you only have to go out like ten metres and the reef is literally right there. It's absolutely incredible. Um, and we were snorkelling as a family and my daughter had her pool noodle, but it was quite windy, like, the water was lovely and warm and it was a blue sunny day, but it was quite windy. Um, and she was sort of faffing about in the water. And then she dropped her pool noodle and I think I was away snorkelling so I didn't sort of notice or hear. And then she got into a bit of like a tizz was because she'd lost her pool noodle. And my husband sort of comes and grabs me, and he's not quite as confident a swimmer as I am. And he's like, oh, we've lost the pool noodle. And so I look up and this pool noodle is like floating out to the ocean, like miles away.

     

    Jo Cornwell

    And I was like, oh, right. Okay. And I was like, should we go and get it? And he was like, do you think you can? And I was like, I think I probably can. So I had to sort of sprint swim into the ocean to try and chase after this pool noodle. So my daughter could have it back, but it got blown quite a long way. And after swimming about, I don't know, 200m or so, I was like, I'm not sure I'm going to be able to catch this pool noodle. But anyway, I persevered and I managed to get the pool noodle and bring it back to my daughter safely. But unfortunately, on my way back, I'd scraped myself on some of the coral because the coral is like not that far below the surface. And so I had this really bad graze on my leg. So then we had to sort of rush out the water and get sort of a first aid. So I didn't get infected with the cut.

     

    Jo Cornwell

    So yeah, it was quite eventful, but quite amusing in hindsight.

     

    Camilla Love

    All all for pool noodles.

     

    Speaker 4

    All pool for the things we. Yeah.

     

    Camilla Love

    And things we do for our kids. Right? I know.

     

    Speaker 4

    You're like.

     

    Camilla Love

    You put your body at risk here, right?

     

    Speaker 4

    Yeah, yeah.

     

    Camilla Love

    Oh. I'm just it's such an amazing journey. I yeah, I'd love to see the photos, but that's that's for another time.

     

    Jo Cornwell

    It really was. I highly recommend travelling as much as possible for anyone. But yeah, there are definitely parts of Australia that are just spectacular. So so beautiful.

     

    Camilla Love

    Yeah, absolutely. And Ningaloo is definitely on my bucket list, which hopefully we'll get to soon. Who knows? Um, and so the last question, are you ready for the last question?

     

    Speaker 4

    Okay.

     

    Jo Cornwell

    Last question. Let's go.

     

    Camilla Love

    Okay. Describe in three words why a career in finance is awesome.

     

    Jo Cornwell

    Oh, three words only. Okay. Um. Rewarding. Interesting. Ever changing.

     

    Speaker 4

    Ha!

     

    Camilla Love

    They're great. They are great descriptors of why a career in finance is awesome. So Joe, thanks so much for joining us on Shares Notches today. I love your grandma's advice. I love the story, the stories about your trip around Australia. I love that you made it to Australia in the first place, otherwise I wouldn't even know you. Um, and you know, I love your insights because, you know, trying to find that diversity in a fund manager and the curiosity and dealing with problems that get thrown at you, um, and being sort of open minded in taking new opportunities and patting yourself on the back and having that self, you know, um, Understanding that you can take the risk because you believe in yourself, I think is wonderful. So, so much thanks on joining us and being so authentic and honest and and open with us today. So we really enjoyed you coming to visit us.

     

    Jo Cornwell

    Thank you so much. It was great to be part of it. And um, thank you so much for having me.

     

    Camilla Love

    No problem. I'll see you next time.

     

    Speaker

    Will do. Bye bye bye.

     

    Camilla Love

    You know the information that is in this podcast? We always talk about finance in this podcast, but it's not financial advice. It's actually really careers advice. If you really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances with that. But this is all about careers advice and how finance will be a fabulous career for you.

     

S6 Ep 5 Surviving the one chip challenge and the importance of representation in finance


Susan discusses the importance of being a role model to her teenage girls, her experience across her nearly 30 years in finance, and how she survived the one-chip challenge!

  • Susan

    Don't get all caught up in sort of, you know, small things that don't count. You know, think big picture, think long term.

     

    Camilla

    Welcome, everyone. Back to another episode of Shares, Not Shoes An Insider's Guide to Careers in Finance. I'm your host Camilla Love, founder of F3 Future Females in Finance Shares Not Shoes is a podcast whereby I interview some of my favourite people, all with one thing in common they work in finance. We lift the lid on who they are, how they came into a career in finance, and arm you with some knowledge about why a career in finance could be a good fit for you. I will promise that all my guests will share some amazing personal stories. We'll be open and honest and will inspire you.

     

    Camilla

    So let's go!

     

    Camilla

    I can't wait for today's episode of Shares Not Shoes, as not only is she spectacularly awesome, but I can't wait for her insights. She's an alum in maths at one of my favourite universities. She's a CFA charterholder. She's looked after Multi-manager portfolios covering all asset classes but has her roots in equities. Not only is she a portfolio manager at one of Australia's pre-eminent super funds and is a highly sought after speaker, but she's a self classified nerd just like me. We are so very lucky to have along on today's episode to shares, not shoes. Susan Chow.

     

    Susan

    Hi, Camilla. How are you? Thank you so much for inviting me to the podcast. I've listened to some of your previous ones, and I have to say it's it's just been awesome. You've had so many inspirational women on the programme, and I just feel very lucky to be able to participate.

     

    Camilla

    Well, you're one of those inspirational women, you know that, Susan, right? So that's why you're amongst this crew? Exactly. Well, we I'm so I can't wait to to hear what you've got to say to us today, which I'm so excited about. So maybe we should start at the very beginning, because that's a very good place to start. So tell me a little bit about you, how you know, how you got into the finance industry and why you love what you do.

     

    Susan

    Yeah, sure. Look, I've been in the finance or investment industry for nearly 30 years now. It's actually will be exactly 30 years next year. And gosh, saying that out loud is shocking because it's a really big number.

     

    Camilla

    And time has flown when you have a good time, right? Absolutely.

     

    Susan

    I stopped counting after 20 years. Yeah, yeah.

     

    Camilla

    Forever 29. Right? Forever 29.

     

    Susan

    Exactly right. Um, and for half, more than half that time, I've also been a working mum to two now, teenage girls. Um, so, you know, it's been sort of like a challenge. And also, you know, it's really good that I've been able to balance some juggling a career and parenting. But to start off, I always loved maths. Um, it was always sort of like a core of what I did at school. I was good at it. I studied the maths and sciences, but I just didn't want to get into science as a discipline for work. Um, so then I decided to pursue actuarial studies. I thought, oh, well, you know, I can apply my maths to sort of finance and go down that stream. So I did a combined commerce and science degrees at New South Wales Uni, majoring in finance and maths. And at the end of the five year course, I just decided I didn't want to be an actuary anymore. I had the opportunity as a graduate, I had several opportunities presented to me and at that point I decided investing was a lot more exciting.

     

    Susan

    Um, so rather than go down the actuarial path, I decided to take a position as a trainee investment performance analyst at AMP. Yeah, 30 years ago. And that's how it started. Um, and my career is obviously sort of moved on a little bit from then. Um, but, you know, I found my earlier work first five years doing the number crunching, doing the performance, being the quant analyst, um, has been a foundation in everything that I've sort of been doing, even up to today. I'm still using those skills. Um, but but clearly I've sort of moved a little bit away from the pure quant work, and I found that sort of like over time, um, I've moved into more sort of qualitative judgement. But the quantum analytics is always the core of what I do.

     

    Camilla

    So let's unpack that a little bit because I, I love it for me. We talk about it's the arts and the science but the it's the, the qualitative the grounding that the maths can give you can give you insights into things that the qualitative part can't give you and vice versa. Right. So tell me a little bit about how you mix your art and science in today's in your job today.

     

    Susan

    Yes. Well actually in the beginning it was a bit a bit of an odd one because people always saw me as a hybrid early in the career, because I was told that I was too quantity for the non quants and not quite enough for the pure quants. So they didn't know what bucket to put me.

     

    Camilla

    But I'll have my own bucket. Thanks.

     

    Susan

    That's right. Exactly. Over time I've learned to appreciate that it's actually a good thing. It's a positive, pragmatic trait to be able to bridge both skill sets and to be able to communicate some of the more sort of technical sort of aspects of the work. And, and that's where it's been sort of really beneficial to have that background and also to move on. Mhm. So now, you know, with with what I do, particularly my current role at minesweeper and even in sort of manager selection for the last sort of 20 years or so, um, it is basically drawing back on the foundations of the analytics and the quantitative aspects and really sort of drilling into portfolios and fund managers and applying sort of like a lot more qualitative and judgement calls to be able to select the best managers for my, my role.

     

    Camilla

    Yeah. And it's interesting to, um, to be that bridge between the qualitative and quantitative, because I think personally, it's the great managers and the great communicators that can decipher the data and communicate the technical stuff in layman's terms. Are the best portfolio managers out there?

     

    Susan

    Oh, absolutely. It is. I find it is really critical. Um, you know, with I guess with my line of work, we, um, arrives to meet fire managers a lot, and there's many that sort of come across, um, my inbox and to decide on sort of which ones to meet, how best to spend time both for myself and for them. You know, one of the first things I do is to to go to the numbers and, you know, just to have a look at sort of like the basics of the strategy and the portfolio and then sort of like decide whether it's, um, you know, worthwhile to actually progress with a meeting and do further sort of qualitative work on the manager.

     

    Camilla

    So let's unpack your current role. So you're head of equities and you're responsible for manager selection. So what does that actually entail at a super fund such as mine. Super.

     

    Susan

    Yeah. So so mine super. Um we're a superannuation fund. We manage around $14 billion on behalf of 60,000 members or so. Um, so my role there is really to look after the listed equities book, which is around 65% of the fund. We don't manage money directly ourselves. So my job is to basically decide on the best portfolio construction and exposures for our listed equity investments and appoint fund managers to manage on our behalf in the strategies that I've chosen. So part of my sort of day to day is researching managers, you know. Well, first of all, um, understanding and making sure and reviewing our incumbent managers that they're still appropriate for our needs and everyone still blending well together. Um, doing research, meeting new managers, um, both to understand sort of emerging opportunities out there and also to use as benchmarks for my own managers. Times change, requirements change. And, you know, next time I may not need a particular manager or a strategy today, but I may need it later on.

     

    Susan

    So I'm also building up my own database of knowledge of managers. Mhm. Um, and so once I've sort of done the work, it is a fair bit of, um, due diligence to select a manager and make sure it's a good fit with our requirements.

     

    Camilla

    Yeah. So and so just stepping back a bit on this season of Chestnut Shoes, we've interviewed Sell-side equity analysts. We've interviewed Buyside equity analysts. And now you are choosing Buyside fund managers that fit a certain criteria, which you have you determine and then be able to allocate them money to put in your portfolio. And they have certain roles in the portfolio, right?

     

    Susan

    That's correct.

     

    Camilla

    So what happens when you know those managers, the roles in the portfolio, they either style drift or they become no longer relevant to your portfolio or you say, for example, want to take a a specific tactical, I'm going to use the word bet on certain areas within equities. What how do you how do you manage all of that. Because there's lots of balls in the air right.

     

    Susan

    Oh absolutely.

     

    Camilla

    Particularly for something that is really, really long term. Like you know, people's retirement is, you know, could be 3040 years off for some of these people.

     

    Susan

    Yeah. No. Absolutely. It's um, it is basically sort of like a long term game. And what we're trying to do is put in sort of equities exposure that is for the long term that is resilient across most market environments. It's always tricky to be able to always do well across every environment. And fund managers typically have certain strong skill sets in various areas. Some are sort of like quite niche, you know, some are, focused on small caps or whether it's, you know, value or growth investing are different styles. So my job is to basically construct a portfolio that is solid and stable and will give sort of like a steady outcome. That's the ideal over the long term. So what I do is I blend strategies. So various strategies will perform well in certain markets and not so well in other markets. My job is to blend strategies. And by doing that I'm also selecting the best managers for those particular strategies. So I suppose it's a two part role. One is um, the portfolio construction and the strategy what we want.

     

    Susan

    How do we want to tilt the portfolio and then finding the best managers to fill those buckets to give us the returns that we're after and where it comes to analytics of managers deciding if they're still doing the right job for us or not, that comes down to time. You know, when you first appoint a manager, when you first meet a manager, it's like meeting anyone, you know, like a date story. Yeah, it is that they tell a story and you listen to the story and you think, oh, that sounds really good. You know, I'll like to meet again and listen some more. Um, but I guess the key in selecting sort of like a manager is, um, meeting them multiple times, um, over a period of time. So what I'm looking for is consistency in what they say. And it's the same message. So when I appoint a manager, I know exactly the outcome. I'm going to get either good or bad in different market environments. And secondly, I want to verify what they've actually said or what they say they're doing.

     

    Susan

    And that's where sort of like the portfolio analytics, analytics and the quant comes in handy. So I can assess when they're saying they're of this particular style. They tend to behave this way in this particular market. I can actually verify that through numbers. And I think the the other advantage for me is, um, other than being sort of like an early day, early stage, sort of quant, I also had a decent period in equities itself. So I had five years involved in management of passive investments and also as a stock picker. So I was on the, um, the active sort of equity side as well, doing company research and stock picking. So that gives me sort of like a good foundation when I'm talking to managers, because hopefully sort of, you know, the questions that I'm asking them are relevant. Um, and it's um, you know, it's it's intuitive and we're speaking the same language. And I think that really helps to decipher whether a manager is, um, you know, uh, make sense, not make sense being consistent or not.

     

    Susan

    And that's what, um, helps decide at the time when a manager is perhaps not doing so well. Say like underperforming in a particular period, whether it's expected or not. You know, whether we would expect that manager to perform or not in that particular environment. And if they are expected to underperform and we accept that, then that's okay. I guess what we don't want are any surprises.

     

    Camilla

    Yeah. And that's sort of one of the things, you know, inevitably as a fund manager, you are likely to underperform, right, at any point in time. So underperformance isn't necessarily a bad thing. It's more about underperforming in times when you say you're not supposed to underperform or if you.

     

    Susan

    That's right.

     

    Camilla

    Yeah. So it's just being you know, that true to label that consistency piece. You know making sure because you're putting them into your portfolio for a specific reason. And if they're not doing what they're supposed to say they're doing because that's how you put them in there. Then that's a problem for you.

     

    Susan

    Yes. It's I won't get the outcome that we're after.

     

    Camilla

    Yeah, that's not great. So then tell me, I mean, everyone in your situation has had the same situation where you've woken up in the morning and you've had some overnight. Really bad news from one of the managers you've picked, like, what are you like? You don't necessarily tell me the huge detail, but you know what? What is it? How do you deal with it? You know, do you sort of kick the can down the road? Do you go back into DH? Do you go back and have a look at, you know, why you chose that manager in the first place? How do you deal with, you know, managers that, um, do deliver you bad news? Yeah.

     

    Susan

    When a manager delivers bad news, it's unexpected. It's actually quite rare. Yeah. Um, because we meet with our managers quite frequently, we have an annual sort of like, um, due diligence review process. So there really shouldn't be any big news if it's about performance. Um, it should be something that we already expect or know about. Um, and it's either a case of accepting it or not accepting it as in whether it's expected or not. Yeah. The biggest news tends to be sort of, you know, there's a change in the business or there's a key man risk in the business, and that portfolio manager has resigned or left for whatever reason. Um, so the reason for why we're investing with that manager is no longer there. That's probably sort of like the biggest surprise that you would normally sort of get in in sort of my situation and under those scenarios, that's where we'd have to have a very serious discussion internally about, well, what do we do with that exposure?

     

    Susan

    Typically, keyman risk or key person risk is identified right at the start of DX. Yeah. Um, so we already have a view about, you know, if that person is that critical to the strategy? It could be a case that we would have to sort of terminate the relationship or, you know, pull our money back because the confidence or the conviction is no longer there. But at the same time, it's also, you know, talking to the teams to see what succession plan. And we should already know this, what they have in place. And if we're comfortable with the replacement, that might be okay as well.

     

    Camilla

    Yeah. And thankfully, I mean, as you said, it doesn't happen very often, which is pretty good. But and then on the flip side, you know, there are some really great managers out there and lots of them. How do you what do you look for when choosing your manager? Yeah.

     

    Susan

    Look, it's um, this is where sort of like the art and science sort of meets together. Um, it's that and also a point in time requirement. Yeah. Um, I've met a lot of really good managers, but, you know, sometimes it's a case of, you know, we can't onboard everyone because there's only a limited sort of like capacity of what we want. And I've had situations where we've had an excellent manager ticks every single box, but it looks too similar to an exposure we already have. So I just can't sort of like appoint them today, but it doesn't mean I can't think about them later down the track if there's a requirement. Um, but it is sort of like really tricky, as I mentioned. You know, we do get sort of quite a few managers, um, you know, I suppose sort of knock on our doors, um, requesting meetings most of the time, if I'm able. I do like to meet as many as I can. It's not always possible, just given time constraints, because you never know when a great opportunity is there.

     

    Susan

    Mhm. Um, and pending sort of like that initial meeting. If it is interesting then I will spend a lot more time doing a bit more sort of, um, profile analytics and a bit more digging to understand the manager. And sometimes it's a case of great love. Um, them, but I just have to park them for the time being.

     

    Camilla

    But at least they've, you know, come in to see you and you have them, like in your back pocket for that time where you've either got extra allocation or there's a new role that is needed in the portfolio or indeed, you know, another manager has fallen over and you can just put them in there. I mean, that is I mean, that is to me, risk management in your role particularly like not necessarily thinking about the risk management, you know, in the portfolio construction itself, but actually, you know, having, you know, a handful of managers that you really respect, you like and know exactly what role that they could play in the portfolio at a future date. I think that's wonderful.

     

    Susan

    Absolutely. And that's where I mentioned before about benchmarking. Mhm. Um, so where I might be very comfortable with our incumbent managers, but I like to also meet and you know, be close to a few other managers that are quite similar because I'm either using them as potential backups or they're a benchmark against my own manager. And one thing that, um, some of those close to me will know I'm a big note taker. So in.

     

    Camilla

    My.

     

    Susan

    Uh, in meetings, I am a big scribbler. I don't know what I do in a meeting without scribbling and and I take really good notes. So when I meet a manager again, or next time I meet them, I go back to my notes. I've got my own sort of like, uh, database of meeting notes. And I'm able to recall, you know, what they said last time, what we talked about. So then I might bring it up again. And sometimes I get really surprised. It's like, oh, you remember that? It's like, yes, I do.

     

    Camilla

    Yeah, yeah. I have it all written down in my multitude of notes over here. And I, you know, and that's great because you need to keep people on their toes. Right. You need to ensure that what they've said in the past is exactly what they say today, and what they're going to say in the future, like that is the consistency piece that as a person in your shoes that you are looking for.

     

    Susan

    Oh, absolutely. And that's how I manage the vast amount of information that I receive. So I'm keeping track of all the important bits that I need, you know, for future reference.

     

    Camilla

    Yeah, exactly. So stepping back a little bit, there's been a lot of discussion, you know, particularly over the last couple of years, about the role of a 60 over 40 balanced portfolio and whether that's still applicable today. And knowing that you've had, you know, your multi-manager approach at former role, former roles and multi portfolios and then, you know, your current allocation of managers in your equity portfolio today. Do you think that's still you know that 60 over 40 piece still does hold. And then how do you split it between global and Aussie and small and large and value and growth. And you know just thinking about, you know, that portfolio construction piece.

     

    Susan

    Yeah. Look, I think, um, I think it is still relevant, although it seems to sort of wax and wane. You know, there's always discussions every now and again. It's a bit cyclical as to whether it's relevant or not. But I think at the end of the day, I think what people are after is diversification in whatever form it might sort of, you know, look like. Um, it really is about diversification because markets change. It's choppy. So you want different things happening at different times to give you a smoother ride over time. So I think that's what it comes down to. Um, in terms of, you know, how to do the allocation, this is where sort of like an investment team comes in. So there's the strategic asset allocation piece, um, which determines, you know, how much to allocate to equities and bonds and private markets, for example. And within that that's where I sort of step in, um, in the listed equities buckets I suppose I've got the Australian equities bucket developed markets and emerging markets and where I how I construct those buckets.

     

    Susan

    Um that's that's basically my job. Um and what I have learnt over time is that it is really sort of like, um, tricky to sometimes it's tricky to take very, very large bets in one direction or the other because markets can change faster than you can implement those changes.

     

    Camilla

    Yeah.

     

    Susan

    So the best approach is to have as much as possible, um, a balanced approach. But balanced doesn't always mean overdiversification you don't want to over diversify as well. So having too many styles or too many managers because ultimately it will offset each other and you end up getting something that looks like passive. So it's deciding sort of like how you want to do that construction where there's enough diversification without going over the top. And that can be sort of a little bit risky. And we're all sort of constrained on fee budgets as well. So, you know, it's actually sort of like multi-dimensional, how you sort of put it together. Um, there are sort of some elements of where you might be able to time, you know. So for example, small caps might be cheap. Is this the time to sort of top up or not? But it's also then trying to balance that shorter term view as in next couple of years is small caps cheap versus over the longer term. Is the small cap premium still there?

     

    Susan

    Do you want to be there over the longer term, even though there might be a short term opportunity, but that implies that you'd have to be really good at timing in and out and be able to implement at the time you want to via manager sort of selection and appointments.

     

    Camilla

    Um, and that's I mean, that's an interesting asset class to make those decisions in two because a lot of it is capacity constrained. So, you know, you've got you've got to have the right managers at the right time, but then they've also got to have enough space for you to take your money too.

     

    Susan

    Absolutely. And yeah, and this is where we have an advantage because minesweeper is not one of the larger funds. Yes. So we can probably go places that are constrained a bit more constraining for others. And so we've been able to invest in we have no issues with capacity in small caps. We've got global small caps. We've even got a US micro cap strategy. Um, so that is one advantage of being a smaller size fund.

     

    Camilla

    Um, and it's nice to implement those niche strategies, making sure that you or mine particularly has a really differentiated go to market strategy, because a lot of the bigger guys are enormous. They have to buy the market. You know, they're not necessarily getting the best outcomes like you could in this circumstance.

     

    Susan

    Absolutely. And in fact, because some of them are getting larger and less able to tap into capacity constrained strategies such as small cap and actually opens up opportunities for us because, you know, where they might have to exit out of different strategies. That's where it actually gives us more capacity to take advantage of that.

     

    Camilla

    That's so true. That's so true. So let's let's take a step out of that. And you mentioned in your intro about being a mum of two. How do you like how do you like. And you and I have already had this discussion. So how do you promote what you do to your daughter? Because, you know, as a big advocate in finance as you are to have more females in the industry. How are you advocating your daughter to to join, other than being the best role model or best mum? Best everything? Yeah.

     

    Susan

    Look, as, um, as my daughters are getting older and I've got one at first year uni this year, it's it plays on my mind a lot more than it used to. I have to admit. Um, you know, I guess when I was going through the industry being sort of, you know, a younger person, I didn't think about it too much. You know, I just kind of got on with it and just moved on with a career. But now sort of with my girls getting older, I am a lot more conscious of the opportunities for them. When they were a lot younger, they didn't know what investment was about. They thought I was some kind of accountant and I did count numbers at work and that was about it. Nothing wrong.

     

    Camilla

    With accountants. Yeah.

     

    Susan

    And, um, and now I think they have a better appreciation, sort of, you know, for what, what I do, um, particularly since, you know, from time to time I go to conferences, for example, I might sort of sit in, you know, on a panel, and sometimes photos are taken and I show my girls and I say, oh, look, you know, there's this me on this photo and something my daughter said to me quite recently that, um, that I was surprised at, she didn't say anything about. Oh, wow, that's great seeing mum in photos. She actually sort of said, how come you are the only female on that panel? And why are you the only female on that table? Yeah. So that really sort of like made me think, oh, you know, I guess it's something that I haven't sort of dwelled on too much, but it actually is sort of like, um, true that there's probably not enough representation.

     

    Susan

    Um, so I'm trying to sort of like, um, get my own girls to be more aware of opportunities, not to be sort of scared of taking opportunities where, you know, they might be sort of like a minority or whatever situation. It could be sort of like, um, you know, they're the only girl in a particular sport, for example. Um, just to prepare them for later on, um, just to be resilient and, um, to try to sort of move forward and see past, you know, what might be, you know, lack of diversity or biases around them.

     

    Camilla

    Um, can I tell you that last week I sat in on a meeting with a family office that had their CIO and analyst and me, all three of us were female, right? And the fourth person was a guy, right, who was a portfolio manager that I was representing. And, you know, I actually sat there, didn't say anything, but I went, oh my gosh, this is the first meeting in forever. I can actually think about where there's a There's majority females sitting here having this discussion, and I actually.

     

    Susan

    Isn't that fantastic.

     

    Camilla

    I was so good. I actually pat myself on the back. So it was like and plus and I just I and the funny thing is I probably once I realised it, thought about it, you know, had a piece of self-reflection. And then I've probably had the conversation as I'm having with you, probably 5 or 6 times since last Wednesday, just to tell everybody, hey, I was actually in this meeting and there was a majority of females in it, and it was so good, I loved it. It was just I'm just I.

     

    Susan

    Think it's great. It's, um, it's changing and I think, you know, you're doing a lot of work in that space, which is fantastic. I think you're really sort of like helping to drive that change. Um, but I suppose in the sort of like space of the 30 years I've been in the industry, it wasn't always like that. But it's fantastic to see it move forward.

     

    Camilla

    Yeah, it is great. And I'm glad that you're sort of, you know, encouraging your girls to think about being, using, using their uniqueness if they are the one in the room to their benefit. Because I think that is that's the way that I've thought about it my whole career. Yes. Um, and I think that that's a that's a great way of putting it. So I want to ask a question about whether there's anyone in your career that you'd like to do a shout out or recognise, to recognise them on this podcast, and why were they important to you? Was it a point in time? Was it a job thing? Was it a piece of advice? What was it?

     

    Susan

    Um, look, I've had a lot of great mentors and, um, a lot of things said to me in the past that still resonates. And I still remember, um, but one of the very earliest advice I got was when, as a graduate, I started at AMP pay. And Jack Ray, um, was, you know, one of the, uh, it was a head of strategy, uh, quant sort of strategy at the time. And, um, and he was really nice and, you know, gave me a lot of really good advice as a brand new sort of graduate. And one of and I still remember to the to today, you know, like one of the things that he kept reminding me was to think big picture.

     

    Camilla

    Um.

     

    Susan

    Don't sort of like, um, don't get all caught up in sort of, you know, small things that don't count, you know, think big picture, think long term. And at the time, I recall sort of, you know, little things like, um, you know, when you first start off in your career, you're sort of thinking, oh, how fast do I move? You know, what my, what my next role might be. And, and something that really resonated was, you know, learn as much as you can. Don't go for the money, you know, go for the right jobs and what you can learn, because everything will follow after that. And I think that that is really, really true. Yeah, it's all about sort of like learning and getting as many sort of like skill sets as you can under your belt, and it will all pay off in the long term.

     

    Camilla

    Absolutely. And I think it's a, you know, sage piece of advice. You know, it's about, um, you know, not necessarily winning the battle, but winning the war, you know, making sure you're picking the right, you know, discussions to have. Right. Um, but also that big picture thing, you know, a lot of people, when you get asked, ask for, you know, job interviews, where do you want to be in five years and ten years time? It's really hard to articulate that. But if you sort of I still don't know what I want to be when I grow up, like, but like it's. But if, you know, if you're consistently curious person, you, you know, believe in yourself and you're confident and you're a reasonably good communicator, you can pretty much get anywhere and just the way that you sort of can deal with those machinations throughout your career. It's never a straight line. It is the, you know, wiggly squiggly line.

     

    Camilla

    Um, and, you know, it was a great piece of advice Jack gave you, what, 2015? And it's also.

     

    Susan

    A point in time. Yeah, it's also a point in time because, um, success can be different for different people. True. And it could look differently at different stages of your life and your career. So what you want today might not be what you want sort of later on. Um, so I think you need to sort of recognise that and just know what it is that you want at that particular point of your life.

     

    Camilla

    Yeah, it's it's true. And, you know, your decision can change today, tomorrow absolutely everything. That's great.

     

    Susan

    We're all humans.

     

    Camilla

    We are all humans. We are all humans. So, Susan, we are coming to the end. But before we finish, we have to do the quick fire questions. Do you know what you're up for, given that you've.

     

    Susan

    All right. I hope you're not too hard.

     

    Camilla

    No, no, not too hard. Easy. So it's. You know, you have to say the first thing that comes into your head. Um, and there's a there's a couple here. So. Are you ready to go? Yes. Okay. Number one, how would your friends describe you?

     

    Susan

    I get called a mum all the time. So your mum's everybody.

     

    Camilla

    And your daughters and that.

     

    Susan

    And maybe, um, practical. Um, a planner, and hopefully they think I'm nice as well.

     

    Camilla

    And a mean note taker, please.

     

    Speaker 3

    That's right.

     

    Camilla

    Okay, so is it shares or shoes?

     

    Susan

    Shares. I'm not a big shoe fan. Sorry.

     

    Camilla

    Yeah. No. I'm good. I'm good for that answer. What's the most important money lesson you've learned?

     

    Susan

    Don't put your money in something you don't understand.

     

    Camilla

    Yes, I've.

     

    Susan

    Made that mistake. Sort of like early in my career where I've followed the hype.

     

    Camilla

    Yeah, I've followed.

     

    Susan

    Tips from other people. I didn't know what I was doing, and it was a bad mistake.

     

    Camilla

    Yeah, I agree, like, my view is if you can't explain it to your grandma, then don't invest in it. Same. Same philosophy. Same philosophy? Yes. Um, what is your favourite book or podcast that you're reading or listening to at the moment?

     

    Susan

    Well, yours of course. Yeah.

     

    Speaker 3

    Woop woop. So yours. Most likely.

     

    Camilla

    Uh, hey. Next question. Do you have a secret talent that no one knows about?

     

    Susan

    Secret talent? Well, I have a very high tolerance for spicy food. Oh, and I've done the one chip challenge before, and I was fine.

     

    Speaker 3

    What was the one chip challenge?

     

    Susan

    Have you heard of that?

     

    Speaker 3

    No, no.

     

    Susan

    It's basically like a corn chip that's covered with really hot peppers. I think it's the Carolina Reaper. And you, you basically sort of buy it. It's called a one chip challenge. If you can finish a chip and not be sick or die, then then you're a hero.

     

    Speaker 3

    Does it have a rating?

     

    Camilla

    Does it have like a hotness rating? This was like a yes.

     

    Susan

    The it is. It's right at the top. So I believe it's made with the Carolina Reaper I think is the the actual name of the pepper. And it's right at the top, which is why it's a challenge. I don't think it's available anymore because I think it's had some adverse effects with some people. So they've taken it off the.

     

    Speaker 3

    Market or something. They've had to go to hospital, I suppose. Not, not not you, Susan, not you put it that way. Yeah.

     

    Susan

    Whereas that's where my, my spice tolerance comes in. So I'm not sure if it's a talent.

     

    Speaker 3

    It's a bit useless.

     

    Susan

    But it's something that I suppose not many people know.

     

    Camilla

    So don't go to like, Asian with you because you're just like, yeah, you'll choose like the biggest.

     

    Speaker 3

    One of these.

     

    Camilla

    Three. Yeah. Too much chilli.

     

    Speaker 3

    That's right. I just keep on.

     

    Susan

    Beeping in the the chilli's. That's right.

     

    Camilla

    Oh that's awesome. Um, if you had to invite anyone, live or dead to dinner, who would it be and why?

     

    Susan

    You know what? I used to have a list of names for this, but because my family's been so busy this year, we rarely get to eat dinner together. I'd be really happy if my family can sit down to have dinner with me.

     

    Speaker 3

    Oh. That's lovely. Yeah. Look, we all have such busy lives, don't we?

     

    Camilla

    I think that's really lovely. And, you know, as the girls grow, right, you just it's, you know, time together becomes more meaningful.

     

    Susan

    Oh, absolutely. Because, you know, they've got, um, the busy uni social sporting commitments. You know, we're running around all the time. Um, so we just don't have the same opportunities to sit down, all four of us to eat as a family on a regular basis anymore. So when those opportunities are there I just love it.

     

    Camilla

    Mhm. Great. Next question. If I wasn't doing this job I'd be a.

     

    Susan

    I think I'd be an archaeologist, but I'm not sure if I would have the patience for it.

     

    Speaker 3

    I would love to be that too.

     

    Camilla

    Like I'm a big like.

     

    Speaker 3

    Time fan.

     

    Camilla

    And you know, getting out the, you know, the duster.

     

    Speaker 3

    And stuff like that because.

     

    Susan

    I do like, um, ancient civilisations and, you know, reading about, um, you know, ancient Egypt and, you know, all those different sort of like, civilisations, but I'm just not. I love it, but I'm not sure whether I have the patience to do it as a day job.

     

    Speaker 3

    Ah, it can.

     

    Camilla

    Be a passion thing, though. You could retire and do that because I think you can actually.

     

    Speaker 3

    Go.

     

    Camilla

    On holidays and just go, okay, I'm going to be like a, you know, a dig assistant for a couple of weeks. I would love, love, love to do that. And also it's like.

     

    Speaker 3

    Yeah.

     

    Camilla

    The you know, you're solving a puzzle because you don't know anything about these people except for.

     

    Speaker 3

    Things, right?

     

    Camilla

    And then you're just solving, you know, how did they die? What did they eat? You know, how did they live? Blah blah blah blah blah.

     

    Speaker 3

    And I just oh, my.

     

    Camilla

    God, I love all that.

     

    Speaker 3

    Oh, I.

     

    Susan

    Think yeah, I love all that. I really would sort of like, um, yeah, I'll think about that sometimes. I'm not sure how, you know, like whether that's ever going to kick in, but, um, yeah, that's something I can aspire to when I retire. Maybe I'll do that as my next stage.

     

    Speaker 3

    Totally.

     

    Camilla

    I was going to say on my next question is on my bucket list is, well, there we go. There's at least one bucket list answer, but do you have another? So what's on your bucket list?

     

    Susan

    Uh, yeah. So my bucket list. More holidays. Um, and that does include hiking to Machu Picchu as well. So that sort of falls in that category.

     

    Speaker 3

    Yeah. It does.

     

    Susan

    Um, I want to go to Antarctica. Yeah. You know, do a cruise around and sort of stand on some ice that were really nice.

     

    Speaker 3

    Would you do.

     

    Camilla

    The Arctic plunge? The Antarctica plunge.

     

    Speaker 3

    Where you, like.

     

    Camilla

    Get wet?

     

    Susan

    Look, I don't know whether I'm brave enough, but I have been in situations where I'm thinking, look, I'm here anyway. I'm going to regret it if I don't do it, so I might actually do it.

     

    Speaker 3

    Yeah.

     

    Camilla

    Yeah. I'm like, my.

     

    Speaker 3

    Mum went.

     

    Camilla

    And she didn't do it. And I'm like, you've got it. I mean you're never going again. It's a once in a lifetime thing. Right.

     

    Susan

    Exactly. So I think I would push myself to do it once I was there.

     

    Speaker 3

    Yeah.

     

    Camilla

    That's a great bucket list. Machu Picchu in Antarctica. Woo! Excellent.

     

    Speaker 3

    Yeah.

     

    Camilla

    What secret of the universe would you most want to learn how to do?

     

    Susan

    Secret of the universe.

     

    Camilla

    Like, would you like to fly? Would you like to time travel? Would you like to? I don't know. I've been watching Betelgeuse. It's been. That's been sort of like come back from the dead.

     

    Speaker 3

    Like who?

     

    Susan

    What about, um, control minds? Is that. Is that sort of like, a strange one?

     

    Speaker 3

    It's like. That is a good one.

     

    Susan

    And controlling.

     

    Speaker 3

    Minds.

     

    Camilla

    That could be like, you know, very, uh, you know.

     

    Speaker 3

    Everything will go my way all the time. Watch out, everybody.

     

    Camilla

    Susan's coming.

     

    Speaker 3

    For you. That is awesome.

     

    Susan

    That's that's not a, um. It's not a question I was anticipating, and I haven't given it any thought, but, yeah, maybe that might be something that would be really good. If I can read everyone's thoughts and control what they think.

     

    Speaker 3

    That's an.

     

    Camilla

    Awesome answer. That's an awesome answer.

     

    Speaker 3

    Oh my.

     

    Camilla

    God. Okay. Last question. Describe in three words why a career in finance is awesome.

     

    Susan

    I think it's awesome because it gives you financial literacy and ultimately financial independence.

     

    Camilla

    Yeah, I think that I mean, I'm.

     

    Susan

    Not sure if that's three.

     

    Speaker 3

    Words.

     

    Camilla

    No, that's I'll we'll round it up to at least five. But it's I mean, that is so true because, you know, if you understand and you know, can do the basics, you can you can do a lot with your money, you can do a lot with your money.

     

    Susan

    Absolutely. And it's about, you know, making sure you're okay and you're being looked after. Mhm. You know, that's that's where that independence sort of really comes in.

     

    Camilla

    Well Susan, this has been an absolutely cracking episode. I love your mean note taker. And the fact that you want to read everyone's minds is awesome.

     

    Speaker 3

    Exactly. And I love.

     

    Camilla

    The piece that you're, you know, you still hold nearly 30 years later, a piece of advice that Jack grey gave you. I think that that is is wonderful, and I love the fact that you are, you know, encouraging your girls to think about different options. And as I said before, using diversity as a superpower.

     

    Susan

    Well, thanks so much, Camila. It's been a lot of fun and I'd love to do this again at some point in the future.

     

    Camilla

    We'd love to have you. Thanks, Susan. See you soon.

     

    Speaker 3

    Thank you. Bye.

     

    Camilla

    You know the information that is in this podcast? We always talk about finance in this podcast, but it's not financial advice. It's actually really careers advice. If you really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances with that. But this is all about careers advice and how finance will be a fabulous career for you.

     

S6 Ep 4 Meet Elise Kennedy, Investment Analyst at Schroders

This week, we give a warm welcome to Elise Kennedy, Investment Analyst at Schroders, on Episode 4 of the Shares Not Shoes Podcast! 👠 Elise discusses her experience in covering gaming and tech stocks, the importance of having good friends and networks and how to find your confidence when it ebbs and flows. We also learn that she has her pilot's licence and is an ex-swimmer and surfer. How amazing is that?

  • Elise

    What does matter is your tenacity and ability to learn whatever it is that you do, do it well.

     

    Camilla

    Welcome everyone back to another episode of Shares, Not Shoes An Insider's Guide to Careers in Finance. I'm your host Camilla Love, founder of F3 Future Females in Finance shares Not Shoes is a podcast whereby I interview some of my favourite people, all with one thing in common they work in finance. We lift the lid on who they are, how they came into a career in finance and arm you with some knowledge about why a career in finance could be a good fit for you, I will promise that all my guests will share some amazing personal stories. We'll be open and honest and will inspire you.

     

    Camilla

    So let's go!

     

    Camilla

    Welcome everybody to another episode of Shares Not Shoes. Now, today's guest is an absolute firecracker and I can count her as one of my friends. She is a surfer. She is a, you know, has her pilot's licence. She's totally into tech and I can't wait to introduce you to her. So why don't we just crack on and, Elise Kennedy, welcome to Shares Not Shoes.

     

    Elise

    I think that's got to be up there with one of the best introductions that I've ever had. It's a privilege to be on here.

     

    Camilla

    Oh my gosh. Because this season I'm doing Equities focus. And I have some of my most favourite favourite people on this season. And you were definitely on the top of that list, as was another Elise. So we've got two Elise's, um, Elise Mackay and she. So there's two Elise's on this season, so I can't wait to interview you and get to the the crux of who you are and what you do. But you recently have started a new job at Schroders. Do you want to tell me a little bit about that?

     

    Elise

    Absolutely. So after ten plus years on what they define as the sell side. So that is the side that more does the advice but doesn't own the money. I've moved to what is now the buy side at Schroders. And so what that means is we actually have some of the money to be able to make those decisions. So we've got to back yourself and decide what you and where you actually go and put the dollars. Um, so yeah, that's been an adventure to start with, which, you know, you always feel like you're always you think you know everything. As you get older, you think you know everything at 14 years old.

     

    Camilla

    Yeah, I think everybody thinks they know everything.

     

    Elise

    And then you realise every day that you don't. So that's saying, um, what is it? The day you stop learning is the day you die. So I'm definitely not dying at this time.

     

    Camilla

    No, no. And, like, talk to me a little bit about the sell side, because we've had Karen Jorritsma in this season as well, and she talks about and she's still on the sell side. And so talk to me a little bit about your journey into the sell side and how to make that jump to the buy side, because that is a big that's a big thing. A lot of people talk about it.

     

    Elise

    Absolutely. So I didn't know I wanted to do finance. I was all about swimming. And then I did my degree, part time business degree, just because it had such versatility and options. And I found that I liked to get 100%. And that was easiest in finance because it tends to be a number at the end of it versus English.

     

    Camilla

    It's very binary.

     

    Elise

    Exactly. Um, and then I just took up a rotation around the Commonwealth Bank at the time, and then I fell on the global markets floor, and that's where I fell in love with markets. And for me, the sell side again, I think I think as often a lot of females do you can lack confidence. So I thought, well this is one way to not have to own the money. Make that big bet yourself. Um, and I also not sure of what your investment style is like. There is a growth or there's a value or ways that people, um, different ways that its funds will look at, um, how to invest money. So I thought, well, the sell side is an option to be able to work with some of the brightest minds and understand, um, you know, the different types of styles that are out there and which one resonates best with me. So I did that for, um, as I mentioned, over ten years, seven years at Morgan Stanley and then, um, at Jarden, um, after that, about three years.

     

    Elise

    And I did an MBA, um, which is a very supportive of during that time. But I think once I finished that, I thought, well, now's the time to keep on pushing yourself, to keep on challenging to go. You know what? I need this to have this confidence. Otherwise, you know, you question about your own judgement and cause. So with that in mind, I was fortunate to have already had some early conversations, and I think that's always the best position to be in where you know, your customers, your customers, your clients, whoever it is, is coming and saying, hey, would you like to come and join us? So with that in mind, I, um, approached my existing firm, Jordan, at the time, and we discussed it together about the, um, the move. And I think, again, that's a very good position to be in where you're instead of turning around and just putting in a resignation letter, you talk with the business that knows you for that period of time, um, to see and work together of how can we make this?

     

    Elise

    Is this a good move? Is this how is this going to reflect? Um, anyway, long story short, we came to the agreement that. Let's have a go. Let's let's try this. And. Yeah, that's where I ended up. Where where I am today. It was so it wasn't it wasn't always smooth, easy steps. But I think those conversations and listening to things like this are always a way to help you self discover yourself.

     

    Camilla

    Um, and, you know, you talk about the squiggly. You know, everyone knows about the squiggly career. And you know, it's not a like a straight line trajectory. And, you know, getting putting yourself in spaces where opportunities do exist or present is a really good way to move forward in your career. What do you think?

     

    Elise

    Absolutely. I'm the first one to even have four different things in a one night after work, and I'll pop in to each one for 30 minutes. And I think always if you make one connexion, that's one more than you would have had, um, make it meaningful follow up. And you just never know where that connexion will take you. Um, for example, recently I was over in London I had years ago when at Morgan Stanley, been a gaming analyst in there, reconnected with the analyst over there. He's covering a lot of the stocks that I have now got a global perspective. Um, it's just really continues to, um, feed into your opportunities. So yeah, that to me is something that's probably always been in the forefront for me.

     

    Camilla

    Um, and, you know, I'm, you know, I like you love to network. And, you know, my view on networks is is it's it's an organism, right? So you've got to add to it because otherwise it will die, right? You've got to add people to it because and take away people to it. So it's constantly moving adding value to you.

     

    Elise

    Absolutely. It's because you've got to keep feeding it, even those existing relationships that you have, let alone building it and growing it. And it takes time, but I always will be doing one small thing and think, oh, I haven't reached out to this person for a period of time, or you'll have people on networking, LinkedIn, and you don't really always have the time to be able to take that time with coffee, but you pay it forward. And often I find that, um, yeah, you find that there's some great networks, which is how I've had the great friendship with yourself as well. Um, it just keeps on paying it forward.

     

    Camilla

    Absolutely. Now, you mentioned a second ago about confidence. And, you know, there are times in your career, particularly early on, where you lack confidence. Then as you grow and mature and you find your voice, you have greater confidence. But then you sort of in between those points, you ebb and flow in confidence. How do you go about finding that extra like, I don't know, zing. That gives you the confidence boost that you need for either today or an, you know, an interview with a company, with company management or, you know, for an interview for a new job. How do you how do you find that zing?

     

    Elise

    It's funny you say those ebbs and flows and that you think you've got it all. I cried in front of my boss, the new boss of mine, uh, like a couple of months ago. Um, so you don't always walk the perfect line of having the confidence. But, um, no, I think that's the point, though, is he even sat me down and said, you're being too hard on yourself. Um, which was the thing that we often are doing. Um, and so what I did with that is, is find two things I find for me, each person is different. Some people, it might be getting your support network that knows you so well to give you that rah rah, hey, we've got this. For me, it's a matter of doing a run or going and getting in the surf or finding for me that altruistic thing that I can centre myself, um, but also self-reflect and think, hey, look at what I've already been able to achieve.

     

    Elise

    You know, I think you mentioned at the beginning the pilot's licence. It was the day before I did my first solo flight where I thought, what am I doing? I can't do this. I'm never going to go up. Yes you.

     

    Camilla

    Can.

     

    Elise

    Yeah, I should just trust you. But all of a sudden the next day, you know, I think I've slept, I've run, and the next day I got on that plane and I just felt it. Something clicked and, um, yeah, my trainer goes, are you ready for me to get out? I said, yeah, absolutely. Get out. And then I was, oh yeah.

     

    Camilla

    See you later. Bye.

     

    Elise

    You've been you've been here too long now. So I think that's what it is, is whatever it is that you find sensors and levels you and helps you to believe in yourself. Do that and don't think it's wasted time. Don't just keep pushing sometimes. Step back to go forward.

     

    Camilla

    Yeah. And I you know I'm a big believer like you on exercise sleep and eating and making sure. And also you know, the analogy of, you know, in the plane you put your oxygen mask on first to look after yourself before you do it to others and making sure that you have when you're in those times where you do lack confidence that you are centring yourself first.

     

    Elise

    That's the exact thing that I always say. Yeah. Put your face mask on before you can help anybody else. Absolutely. Mhm.

     

    Camilla

    And I love that. It's like pilot analogy. And you had to work it in. So and and so you cover tech stocks right. Did you always cover tech stocks. And you mentioned gaming before as well. How many like what are your favourite sectors to cover as an analyst.

     

    Elise

    Look I, I went into tech because I saw there was a gap in the market. This would have been back in 20 1516. And it was just such a growth area. With all the learnings that you've done around exponential growth and how technology, even in economics, and you know about that being one of the ability to get your GDP to go materially higher than, say, adding consumption or all the other variables. So for me, um, just seeing where the evolution was starting to go and people not being as well versed and being part of a global firm, I thought there's a gap in this market to really go in hard and I enjoy it. So yeah, I just started to immerse myself with the US team that were a bit more advanced than we were in Australia, and for me, that resonated because it was helping to make difference in the world. I know that sounds so obvious, but there is a way that for me personally, I just think if we can make this place a better, a better world, then it's something better.

     

    Elise

    And because I've picked up some gaming stocks on the side, I thought, well, maybe this is the perfect combination. Um, it's just the gaming stocks were an are a big sector. So it's and and into different analysis. Um some have have cash and earnings. Whereas it's good to always ensure that you can reconcile um accounts to see that versus a tech stock. So do you.

     

    Camilla

    And I talk about this across the um, across this season. Um, because I'm always interested in it because to me, it's a, it's a human trait in that, um, whether you fall in love with the stocks that you cover or stocks that are in your portfolio, and has there been a time where that's happened and what do you reflect on at that point in time, and how do you stop it? Um.

     

    Elise

    I think I've always I always try to have constructive criticism. I never take anything. And each day you can't just you can't just look at a stock one day and think that something is exactly the same next day. Because look at our world. It changes every single day. So romanticising about a stock? I don't think so. Um, I think when you've you can you can sometimes on the sales side particularly, I think that you can know a stock's going up and it's probably overvalued, but you know that the whole market is going to push it up. But yeah, I think that's where my firm's investment style is a bit different, whereby it's like, well, you can watch that hype happen, but fundamentally it's probably going to go back to the level that it is. Um, and what is fair? So you kind of always have this more stable, um, trajectory. So yeah, I probably don't. I think that the most important thing and key takeaway is don't fall in love with the stock.

     

    Elise

    Fall in love with the way that the business is done. Fall in love with the, um, free cash flow that it can and will generate. But if it's not delivering on that, like any love. Right? You, um. You just have to.

     

    Camilla

    Need to let it go.

     

    Elise

    You have to just put it in. You have to just put it in there until you find that it, um, delivers on those. And sometimes that's the thing is, like there's been zero. For example, I initiated on that stock back when it was like 30, $40. Um, it's 130 now. Um, so that's another one, $3.35. We did the IPO. It's just about to break. Oh, it's broken $100. So those are great businesses, but there are some things that are questionable. And there's things that came out with the short seller reports for Wisetech and really organic growth. Xero went back from over 150 down to I think it was like 70 bucks at the time and nothing. The strategy and some of the things that they were doing had changed. So that's what I mean. It's like, well, now they got a new CEO for Xero, and she's come in and she's kind of changed the decks. It's like, you don't fall out of love, but you kind of just go, all right, these are not the actions to which I appreciate.

     

    Elise

    And I can see that free cash flow coming through. Um, so I think that's kind of how I think about stocks and businesses that I love. Yeah.

     

    Camilla

    And you know, the Australian talk, the Australian tech sector is reasonably burgeoning. Like, you know, obviously you've got everyone knows about the Nasdaq and all that sort of stuff. But we have a reasonable tech sector here, don't you think? Absolutely.

     

    Elise

    We have some great businesses, a lot of even still private. You think even Atlassian came from the Australian guys? Yeah. And another name. Um, wisetech xero's new Zealand business originally. Um, airwallex.

     

    Camilla

    There's a whole bunch of them.

     

    Elise

    Yeah. Um, I think, you know, we've got a tech hub that tries to be invested in a very fortunate position, as well as an economy with regards to the investment that we're able to put towards our economy versus some other less privileged, um, countries. So I think with that, we've also got a huge amount of finances, you know, our superannuation and funds they're putting towards things that make a difference or feed into the ability of tech stocks to and new businesses to be able to, um, thrive. Not alive. But if they are good.

     

    Camilla

    Not always quite true. Not always. He. Hottest topic at the moment. I. What's. What's your views? Not only. What's your views on AI companies and valuations at the moment because oh my gosh that is crazy. But also on the flip side, how are you using AI to better what you do as an analyst?

     

    Elise

    Um, so with regards to the valuation, there's a lot of hype in the market that can get carried away. I remember I always use the example of 3D printing or the Google Glass. It's like, no, but there is some realism in the ability of what that's going to do. And the data that that requires the generation of electricity and they all flow through as different derivatives and ways to play AI. So I think it's real. I wrote about AI and AI again, that initiation of zero report. I think that was back in 2016 or 17. So it's not as though this concept is new, but it's been.

     

    Camilla

    Around since the 70s.

     

    Elise

    Exactly. Um, so is it evolutionary or revolutionary? I think the main thing is how you use it, and that's exactly what you've pointed out.

     

    Camilla

    Mhm. And I think that I think that it is, it's we are at a point in, you know, the evolution of AI where every day people like me and you can actually use it simply, um, rather it being, you know in quantum computing and this and that and you know, in, in big tech and only being used in big, large organisations, it is every day, every day we use it.

     

    Elise

    Absolutely. Um, and I think that's what we've got to take on board. And it's in every single presentation because the use cases are becoming more mainstream. It's starting to cross into, um, an adoption where, you know, most people I know will have their GP and can write some quick assignments for you or in our cases. Yeah.

     

    Camilla

    Um, your research reports are done. Yeah.

     

    Elise

    I will always say check it, because the person next to you has probably got the exact same report if you go and.

     

    Camilla

    Yeah, for sure, for sure.

     

    Elise

    But for us, for example, you can you can ask it to reconcile what across all these five different, um, financial reports are their key messages or what is the free cash flow as quoted by XYZ? It's all about how you put the inputs. But those are ways that things where you have to go searching yourself straight away, chat to people, go and find out, or whichever AI tool that you're using that is such a time saving tool. Um, so it's not as though it makes you redundant. It enables you to have the ability to use that time for something else that will continue to provide an edge within the market. Yeah.

     

    Camilla

    And add value to your clients? Absolutely. Hey, um, what would your top tip be for someone wanting to become an analyst in this in the market today?

     

    Elise

    Look, we take as analysts, you don't necessarily even have to have done a finance degree. Um, guys that were engineers or people that were healthcare geologists.

     

    Camilla

    Yeah.

     

    Elise

    Sure. Exactly. What does matter is your tenacity and ability to learn whatever it is that you do, do it well. So with that in mind, if you maybe in your if you're of the age where you haven't done or you didn't, you had too much fun in university, so.

     

    Camilla

    Nothing wrong with that.

     

    Elise

    That's exactly my point. Nothing wrong with that at all. Um, but then you go, well, you know what? I've been there, done then I want to do things a little bit differently now. I want to try and apply myself. Go, go pick something else up. Um, whatever it is, um, that will help to show your passionate about getting into the market. So yeah, maybe go do a finance degree, or maybe go do whatever it is, do it well. And what I mean by that is, is get those marks properly, learn what's going on. If you are interested in being an analyst, show it. Maybe do some investing yourself or build some models. Because the thing is, it's not just about the person saying they want the job. We want to know when we're hiring. Does this person genuinely know what this job is? And do they? Are they going to enjoy it? It's not a matter of rejection or anything like that. It's like we're both working together to a common goal of, is this going to be a right fit?

     

    Elise

    Because if it's not a right fit, it's not going to be good for you. It's not just it's not going to be good for the company. Um, so yeah, to me that is is the best way to go about it and just never give up. And again, that just shows that you might have to start somewhere of a smaller firm if you do want to get into a bigger firm, but you're going to learn a heap. Mhm.

     

    Camilla

    Absolutely. And I'm always a proponent of smaller firms. You know I quite like the fact that it gives you breadth as well as depth. So you know having going for large brand names that maybe silo you. I'm much more a, you know get my hands dirty. I want to know what's going on in legal compliance operations. You know investment management, sales, marketing. I quite like all of that. And, you know, like, you naturally curious type of person, not only in on the world at large but you know, about other people. And yeah, I just, you know, that's that's my M.O..

     

    Elise

    It's funny you choose the word curiosity. That was one of the key things that we do look for as an equity analyst. That willingness and wanting to learn more.

     

    Camilla

    Yeah, and a lot of people come to me and go, well, you know, I haven't you know, I haven't got to the stage of my career where I can do some investing myself. Like, how do you like what tips do you give to people, particularly juniors who are interviewing, you know, maybe for their first analyst role about how to showcase what they know about finance and what they know about the intimacy of the companies that maybe you would ask for, like, you know, is it wisetech? Is it zero? How do I, you know, as a as a junior, how do I present my thoughts on those companies that can actually resonate with you?

     

    Elise

    Yeah, I did think it was hard when I was interviewing. And you know, you've just spent all your money towards just getting your degree done. That's where you put all your time and energy, and any other minute you're trying to get recommendations from. I just thought, where the hell do you think I'm going to find time? And if I do find time, I'm not going to be doing a very good job of it. So what there is, is one there's an ASX trading platform on there that is free and it just gives you a paper book. So that's that's one thing. If you do want to actually have a try at that, you can read the paper and be aware of what's happening in the world and see if you enjoy it. Um, because you are wanting to learn and understand all of that in your subjects at university, whatever it is, apply it in the way that you think at an analyst would apply it. And if you don't know, then grab a coffee with somebody to help see what their reports are like to see what you'll be doing each day.

     

    Elise

    And again, that's a learning curve for you. But then fundamentally, when somebody asks you the questions about stocks, you will naturally have read the business section or the company section or of your of the Australian or the AFR, and you will, um, speak just naturally. That's what I found occurs. Whereas when you just can always tell when somebody has not done their due diligence. And that's if you haven't done your due diligence and effort in the interview and you really want this job, you're probably not going to do the job in the same way. So again, that's where it's more about just showing your skill set more, um, so than it is about did you pick a good stock? The way that you think?

     

    Camilla

    Yeah. And it is about preparation.

     

    Elise

    Yeah.

     

    Camilla

    Like, I get a lot of feedback on people not preparing for interviews, and I'm like, you're being given this fabulous opportunity. Why would you waste it by not preparing?

     

    Elise

    I get so frustrated. I'm like, I've only got this. So once this man comes to me, I'm prepared. Normally I'll cut it off in 15 because I just go, which is a bit blunt, but I just thought, let's just not waste any either of our time here. I was in a pleasant way, but you know, it's 15 minutes that you can go and hopefully prepare. I remember I did an interview and, um, well, it wasn't really an interview. I did like a social. It was my first kind of social event where you get pulled along, and it was what Bain and Co and I didn't fully know what it was and how it all worked. But that was my first lesson to always understand what this event is, network and to prepare, because it just felt uncomfortable. And so you can't put your best foot forward if you feel uncomfortable.

     

    Camilla

    I agree talking about being uncomfortable. You and I both did our MBAs at Agsm. I know why I did it, but I'd love to hear your story, what you got out of it and why you think that that that, you know, degree was important for you in your role today?

     

    Elise

    I did it because I kept on looking at others on boards of companies, which is somewhere that I would like to get in tight. And they had that further education and I always and I and people that I admire did. So I thought, well that means I want it. I always look, if I look at someone, I think, oh, that's I'm so impressed by that. I think, oh, I want to go and do that. Then, um, and then why the MBA? I kind of started the CFA and then I thought, this is what I do all day. This is one section of your brain that let me go into more of the strategic direction and massage that part of my brain. So, um, and also to meet such a diversity of people, so good were. Yeah, I um, yeah, I, I feel so fortunate, even as hard work as it was, um, to have met such a diverse think group, a network of people who will have the same question but answer it differently.

     

    Elise

    And then that, to me, is why you as an analyst, you're always trying to generate this concept of alpha, think outside the box. And that's the thing is, you will always, um, if you if you don't do something like that, then yeah, you're going to just follow the market and everyone's going to get on some trades, but then you're not actually going to generate that over and above return of everybody else. And so to me, sometimes keeping your brain massaged in outside of the what is, you know, your everyday job to me, um, I think feeds through into that. So that's kind of my, my MBA thinking. Um, one day I think maybe I'll go. I always say I wanted to do psychology. So I think when I'm in the nursing home and bored, then that's, uh, that'll be my next little venture.

     

    Camilla

    Because you just need another degree. Yeah, I.

     

    Elise

    Know, right.

     

    Camilla

    But I like I like the formal learning piece as well. But for me, the MBA was about, um, pushing myself out outside my comfort zone. Also, that introspection piece. There's a segment of the MBA that has, you know, self-reflection. You know, you have the ability, you know, learning to manage people, people's, you know, as you say, the psychology of IT, negotiation skills, but as well as the strategies, what, you know, I just loved all that piece too.

     

    Elise

    Yeah, absolutely. And I think that's for me where I identified there was this core within me of self or lack of self confidence that I went for instead of going, oh, I'm just lacking self confidence. I'm like, let's challenge myself. Let's take this next job. It was scary. It still is a lot of the time. But, um, throw yourself in the deep end. And, uh, I used to be a swimmer, so yeah, I believe that I can swim. It's just even though you sometimes you feel like you're drowning. Mhm.

     

    Camilla

    That's why you surf, right? You're on top of a board. Yeah. I'm getting all the things in today. You know the pilots and the boards. The surfing. Woo. Pat on the back for me. Hey. Yeah, exactly. Um, looking back on your career. I mean, is there a moment that really sticks in your head that, you know, was a turning point? That, in hindsight, really was a gift?

     

    Elise

    Oh, yeah, there definitely was. Um, it was my partner at the time, and he saw me. I was still doing university by correspondence, working in at CBA. Um, and he just kind of looked at me and he goes, you can do whatever you want because you're so driven. You're here juggling a million things. Why don't you back yourself and go and, you know, take these equity roles. Go for these top tier firms. That was that was the first kind of catalyst for me, um, to get into this career. Probably if I didn't have that person that was close to me told me to, or give me the strength to believe in myself. Um, or even at that point, I don't even think it was me believing in myself. It was me believing in their view that if he's going to tell me to do this, then I trust him. So let's just see where this venture goes. And then yeah, that to me was like that sliding doors moment.

     

    Elise

    Um, because it's taken the trajectory. And now I think that's where when you know, when if I've done that run still and I still feel like I, um, don't have that strength to step out. I phone friends and you phone a friend. Yeah, I love that. And then I need.

     

    Camilla

    To g up right now. I need a rah rah. Come on, people, I've got what happens if. What happens if they don't pick up, right. You just go on to the next friend. A whole.

     

    Elise

    Heap. Remember that that original where we talked about the organism and its mouth. So I've got 1000. So I'm literally I have done that. I think it was like seven phone calls or. Yeah. And it's so funny because I'm like, I don't need you anymore. I'm busy.

     

    Camilla

    Yeah. Today. Today I need a rah rah. Tomorrow I'll be good.

     

    Elise

    Yeah, they know it. My friends know it too.

     

    Camilla

    I love that, I love that I have a really good girlfriend who does the same. And I'm on her speed dial and she's like, Camilla, I just need a rah rah today. I'm like, okay, great. She goes, I'm going into a presentation and there's 150 people in the room and I'm like, okay, what do you want? What do you want me to do? Like this? It's just the funniest thing. And if you were standing next to me on the road while I was woohooing like her through my phone, people would go, oh my God, this lady is crazy.

     

    Elise

    Crazy awesome.

     

    Camilla

    Uh, but fun but fun. That's what friends are for, right?

     

    Elise

    Exactly.

     

    Camilla

    Um, so I asked my guests, all of them, this next question, which is the most valuable piece of advice that was given to you and why it resonated and was important to you at the time. What was it?

     

    Elise

    I don't know if it's advice that was given. It was more so something that I read and you're going to know who it was by. It's like you can catch a man, a fish, or you can teach the man to fish and he can keep on fishing forever with his families. That, to me was the value of education, the value of helping others, the value of not just throwing donations at something, but legacy of helping. Yeah. Um, so that to me, is where if you kind of walk your life always thinking like that, when somebody's like, oh, hey, can you do this for me? It's like, hold on, let's get you and help you to be able to do that next time. If I'm not standing there doing something. To me, that's probably something that I found most valuable or that I that I've read rather than I can't think about times where something someone has said something specifically. But.

     

    Camilla

    And do you reflect on that piece of advice regularly?

     

    Elise

    Yeah I do.

     

    Camilla

    How does it come up?

     

    Elise

    It's a matter of teaching in that way. Instead of just giving donations to a charity or a cause is going in physically and giving your time to help them to believe in whatever it is to enable them to keep on providing for themselves and their future. Mhm.

     

    Camilla

    I had a, um, a chance encounter with F3 where I had an approach from youth off the streets, and there was a girl who was relatively, um, good at maths and she wanted to do work experience in finance. So I found her a piece of work experience in finance. And I just sit there and I don't know what she's done with it or where she is today, but I just think to myself, well, you know, if if she has, you know, potential And, you know, a background that is, you know, not the background of you or I, and I've been able to help her. That is just the most amazing thing. I just, you know, it's the most amazing thing. Exactly.

     

    Elise

    And she will pay it forward again. And that to me is. Yeah. Just keep on creating opportunities and yeah paying it forward.

     

    Camilla

    Mhm. Absolutely. Now when we get to the end of every episode I do this quick fire question thing. We want to know who you are, how you think. So I'm going to ask a whole bunch of questions. And you're going to tell me the first thing that comes into your mind.

     

    Elise

    Oh, God. I'm nervous. Yeah. Okay.

     

    Camilla

    Yeah. Are you ready? I don't bite, so I should be fine. Um.

     

    Elise

    So. Yes. Okay.

     

    Camilla

    Exactly, exactly. So. Okay. So let's go. Okay. How would your friends describe you?

     

    Elise

    Fabulous.

     

    Camilla

    Oh, totally.

     

    Elise

    Oh, a unicorn, but no, we go with the first answer.

     

    Camilla

    Yeah, exactly. Exactly. What is the most important money lesson you've learned?

     

    Elise

    Saving.

     

    Camilla

    Saving. Great. Yeah, I'm not very good at it, so I'm trying to. I'm trying to be better at it, though, but I'm not very good at it. We can always work on something. Yeah. So that's why it's called shares. Not shoes. Not shares and shoes. Right, I love that. Um, what, um, what's your favourite book or podcast?

     

    Elise

    Favourite book? I'm more of a reader at the moment, Empire of Pain, but another one just that I've read before that was, um, the the Thank You chapter one. Really good book.

     

    Camilla

    So why why was it great? Um, should I get it?

     

    Elise

    Yeah, absolutely. I would recommend getting the chapter one and or Empire of Pain. Just one. I'll stick to the chapter one. It's about the thank you brand and the origins of that, and how a small concept and where that comes from and how it grows. And about the ethos of, you know, the triple bottom line. So planet profits people. That is, to me, um, a more sustainable future. Um, and then Empire of Pain is just about the whole medical industry and some of the challenges that come from marketing. Um, and not always just take what is in front of you, um, for what it is. Understand? There's can be hidden agendas, but it's also like the house of Gucci, you know, it's like that whole mystery and like. Yeah. So that's kind of like a fun one and one that's a bit a bit more business orientated.

     

    Camilla

    Great. Um, on my bucket list is. And now can I say, before you actually answer this, you pretty much tick off a whole bunch of bucket list stuff. I follow you on Instagram. You are a very good traveller, but I would be interested because there are a lot of bucket list items that you've ticked off, so I want to know what is next on your bucket list.

     

    Elise

    Well, I'm off to Colombia next Saturday, but that wasn't necessarily on my bucket list. Um, I have such a long bucket. A long bucket list. The reason I said bucket is I would love to go to, um, to Omaha. Yeah, exactly. I would love to do that. Um, but I've also got guitar on there next year. Um, so I've got the recreational pilot's licence. So first thing that I want to do is to finish the full private one and be able to fly myself over to Fiji. So I can't do that with the licence that I've got at the moment. Can I come? That's my favourite. Absolutely, yeah. No, I can take up to eight passengers, so no problem. Excellent. Seals the deal.

     

    Camilla

    I'm happy to carry a bag and a surfboard.

     

    Elise

    Yeah, I'll be over there. Great.

     

    Camilla

    That's great. That's great. Oh, my gosh, I'm so glad I'm friends. I'm so glad. Um. If I wasn't doing this job, I'd be. Doing what?

     

    Elise

    Oh, I reckon I'd be, like, a cleaner. Or like a cleaner. Yeah. Yeah. I just really enjoy cleaning.

     

    Camilla

    Are you. Are you a bit anal retentive like that, or you. Just like I am OCD. I love a bit of an organisation.

     

    Elise

    Like if everything's in order, I. You were born with.

     

    Camilla

    A spray and wipe and a cleaner like a truck. Is that what.

     

    Elise

    Happened? Not to change and, like, not to rearrange the house. When she would go out, she'd like, say to me, she'd give me a section just so she didn't come back and not know where things were. It's so.

     

    Camilla

    Funny.

     

    Elise

    I know I should probably see somebody about that, but, um, it's interesting. Like everybody else. Nobody really complains about it when you walk in and I'm there cleaning.

     

    Camilla

    No, no, not not. Um, what movie do you absolutely love but are totally embarrassed to admit?

     

    Elise

    I'm not embarrassed by it. I absolutely love Happy Gilmore. Oh, yes.

     

    Camilla

    Oh my God. That is one of the most awesome movies ever.

     

    Elise

    I know.

     

    Camilla

    I'm like the crocodile and the hand and the grandma and the.

     

    Elise

    So when I get really crappy at work, I go, grandma, grandma, grandma. And then I sent it back.

     

    Camilla

    Oh my gosh. Totally. Oh my God. That is awesome. Um, tell me something that no one else knows about you.

     

    Elise

    Oh, dear. I'm such a loud person and like, nothing to hide. But I can't think that people wouldn't know anything about me. Um. Um. Um. Um. I don't know. I don't know. I really nothing.

     

    Camilla

    I don't know. Like, can you like when you smile? Like, can you I don't know, can you? Oh I'm.

     

    Elise

    Dancing. Um, but, like, some people know it. I used to love wrestling when I was younger. And so, you know, I don't know if you know The Undertaker where you just wanted me to. Oh, with the like, you can put your eyes back in the back of your head, so. Oh, my God, I used to. Oh. God, it's gone rogue. The last part of this. Like. Who's this? You know.

     

    Camilla

    This is why we love this. Because it's you, right? It's. It's all about you. Um, what if you had to invite anyone alive or dead to dinner? Who would it be and why? Oh.

     

    Elise

    There's so many. Why do I have to only choose one at the party?

     

    Camilla

    No, you can choose. You can choose 3 or 4 if you like. Yeah.

     

    Elise

    Look, there's a few people. When you say dead or alive, there's a few up there that I would still love to bring back. Like from a partner or my grandmother or my cousin or, um, this or friends of other friends. I just wish they could all come back and just have a nice dinner party and, you know, they can go rest up wherever they're hanging out now. But, um, yeah, sometimes you I don't know. I've got this view, though, that always, uh, you'll feel some weird presence and stuff like that, that, um, you know, they're at the dinner party, even if they're not physically there.

     

    Camilla

    Yeah, I agree, I agree. Um, the last question I'm going to ask is, um, a finance related one. Describe in three words. So not one, but three. I'll give you that. Why a career in finance is awesome.

     

    Elise

    Okay people.

     

    Camilla

    Mhm.

     

    Elise

    Stability.

     

    Camilla

    Yep.

     

    Elise

    And core. And what I mean by that is everything that you do in life has finance around it. To live, to breathe, to. To me, there's some things that. Yeah, that's why I think it's just part of this world, at least in the capitalist world. Yeah.

     

    Camilla

    No, I agree. And you need to know budgeting skills and you own a home. You might not have a home loan and had all that sort of stuff. It's it's a real.

     

    Elise

    If you want to do that. I think it's it's cool.

     

    Camilla

    Yeah. Well, Elise, it's been absolutely awesome to have you here. And actually I would say fabulous because that's how your friends would describe you. Um, and I, you know, thanks for being so, you know, open and honest about, you know, your career moving from the sell side to the buy side. What makes you tick? I love the pilot's licence and the bucket list to Fiji. And don't forget me. Um, and, you know, it's it's, you know, your advice is fabulous. So, you know, I just loved our conversation, and we could probably go on for another three hours, but, um, we will stop because we will let our listeners go. But do you want to. Hey, you also have a podcast. Do you want to plug that?

     

    Elise

    Absolutely. So talking tech with Elise Kennedy. Um, I've had it on pause, but Schroders is going to sponsor it again. And so stay tuned. It should come out in the next couple of months. And yeah, that is all about um, entrepreneurs, VC funds, early Start-Ups um, and their journey and then also bringing it in with some listed guys and seeing where they, you know, like zero was a Start-Up at one stage. Where and how did they get to where they are? So it's um, hopefully a bit more of a way of different to this, um, in that it's more about where should you invest, what what do you look for in a good business? So if you want to be an equities analyst, it's a good place to kind of listen in and understand what that could look like.

     

    Camilla

    Hot tips. Everyone go look up talking tech with Elise Kennedy and Elise. Thank you again. I'm sure I'll see you soon. And I look forward to inviting you back sometime in the future.

     

    Elise

    Thank you so much again for having me. The pleasure was all mine.

     

    Speaker 3

    Bye.

     

    Camilla

    You know the information that is in this podcast. We always talk about finance in this podcast, but it's not financial advice. It's actually really careers advice. If you really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances with that. But this is all about careers advice and how finance will be a fabulous career for you.

     

S6 Ep 3 A Day In The Life Of A Global Equities Manager With Annabelle Miller

This week, on Season 6, Episode 3 of the Shares Not Shoes Podcast, we meet Annabelle Miller, Principal, Investments at ECP Asset Management.

Annabelle discusses her reasons for entering the world of finance, what the day in the life of a global equities manager is like and the importance of taking risks.

  • Annabelle

    So I think you have to make a few mistakes. I think you have to fall in love and you think you have to get your fingers burned.

     

    Camilla

    Welcome, everyone. Back to another episode of Shares, Not Shoes An Insider's Guide to Careers in Finance. I'm your host Camilla Love, founder of F3 Future Females in Finance Shares Not Shoes is a podcast whereby I interview some of my favourite people, all with one thing in common they work in finance. We lift the lid on who they are, how they came into a career in finance and arm you with some knowledge about why a career in finance could be a good fit for you, I will promise that all my guests will share some amazing personal stories. We'll be open and honest and will inspire you.

     

    Camilla

    So let's go!

     

    Camilla

    Welcome everybody to another fabulous episode of Shares Not Shoes. And today's guest, like all the others, is a cracking One. Um, this person has been on my list of people to come along on the podcast for ages because I've known her forever, and we've sat on panels together and I've been to her old school and I love her to death, so I'm super excited to have her on. This person has been looking at global equities for her pretty much her whole career, so none. No better person to ask all the hard questions for. Um, you know, has been in the industry for a reasonably long period of time, coming from Pendal to PM and now at ECP. And welcome, Annabel Miller.

     

    Annabelle

    Thank you for having me, Camilla. It's nice to have a chat. So excited.

     

    Camilla

    I've been looking for an excuse. And it's funny because this season is all about people who I've been looking for an excuse to. Come on. Um, because we're just doing a deep dive into equities and equities markets both buy side and sell side. So I'm loving loving the fact that I get to pick your brain today. One of the smartest people I know. So no. Um so maybe best to start with you tell me what you do, how you got into finance, and you know a bit about why you love it.

     

    Annabelle

    Yeah. So currently I'm at ECP asset management in a principal role looking at global equities. We've just established a global companies fund  looking at small to mid size, mainly global companies with a quality growth framework. But basically how I got into finance to go back to maybe the end of school, I took a gap year and so on. That gap year it was. I had enrolled in psychology, um, commerce kind of degree, a psych, basically a psychology degree, and I wasn't quite sure. So I went overseas on a gap year, and I spent six months at a boarding school, hated life. And then, um.

     

    Camilla

    It's a rite of passage for pretty much every Australian kid who either goes to the UK and does a boarding school stint or vice versa. They come back, they come here to write. Yeah, you're middle of nowhere, middle of nowhere.

     

    Annabelle

    And this is coming from someone who, you know, I grew up in Taramurra and, you know, 20 minutes from the city, 30 minutes from the city. I was literally in the middle of the Yorkshire countryside with no car, no train. Oh, God. The nearest train station was an hour away by car and and bratty children. And very, very bratty children. And after six months, you know, um, I decided it wasn't for me. And so I looked on Gumtree and there was an Australian family looking for a nanny in Surrey, which is very close to the centre of, um, you know, London. And so I went and I managed to get that job. And through them, you know, they were both in finance. So, um, the woman she worked for, Qantas and the husband, um, he worked for, um, a few sort of private equity run companies and they convinced me to change my degree.

     

    Camilla

    And we love them for it. Yes.

     

    Annabelle

    Um, from psychology to commerce. So I got back to Australia after a year of being overseas and travelling and working for them. Um, and I ended up working as a continued to work as a nanny while I was at university. And so I ended up enrolling in a in a commerce degree through the University of Sydney. Um, and it was, you know, I started university in 2008, so it was during the GFC. And so it was a really great time. Great time. And um, it just so happened my dad is a very, um, you know, he, he manages his own self-managed super fund and prides himself on his, you know, share, share. He has an.

     

    Camilla

    Opinion.

     

    Annabelle

    And he has an opinion. Yeah. And, you know, um, halfway through 2008, when the market was falling apart, he said to me, he's, you know, Roger Montgomery's book. I think you should read it. Um, I think you should start investing. I'll help you out. Um, in terms of, you know, how to look at businesses. Yeah, it's just starting. And so we opened a brokerage account, um, through E-Trade, and, um, I put some money to work in. I think the first three shares I bought were Westpac. What was IMF Bentham, which is a litigation funder, and some random kind of gold mining company that ended up actually being taken out. Most of them turned into duds. But this one, yeah, this one got taken out. Um, and so that really started my journey on investing.

     

    Camilla

    So then so how did you get into the industry? Because, you know, you started as a grad. Yes. Direct in. Right. Which is very unusual these days.

     

    Annabelle

    It was very lucky. So I finished my degree and I had applied to a number of grad programmes, and perpetual were looking to hire their first ever cohort of graduates, and they were hiring two in each division. So two in private wealth, two in investments. And I just so happened to breeze my way through the interview somehow.

     

    Camilla

    Haha. I'll take it, she says.

     

    Annabelle

    Well, I think they were sort of looking for a male and a female, and I just so happened to, you know, be the one that they decided to choose. Um, and really, that was my first foray. It was a two year programme, and at that time, perpetual, um, was I went into the um, investments team, the investments division, and the culture is what really stood out to me. It was such a great culture there at the time. Um, and it's the culture that you sort of hear, you know, if you've ever heard of Peter Morgan, talk about the good old days of perpetual. Obviously it's probably changed a bit since then, but, um, you know, that was one of the grounding, um, sort of, uh, factors. Um, now, when I look at where, you know, places to work that I sort of focus on that cultural aspect.

     

    Camilla

    Um, and it's, um, so I will put a big plug in for perpetual because they're a big supporter of what I do at F3. And, um, you know, hopefully a number of the girls that we put through the work Experience programme. Actually get interviewed for their internship and graduate recruitment programmes. So big shout out to perpetual. But perpetual at the time was this mastery place in investments where you know, the heads of and it was perpetual like the next one and the next one and the next one. There was this like, you know, it was a conveyor belt of really, really talented portfolio managers that are just coming up through the ranks from dealer to analyst to portfolio manager, then to the head. And, you know, I worked under one as well, John Murray and again, the, the, the cultures that they set up and each one of them went off and set up pretty much their own business. Right. So yeah, it was a rite of passage and, and it was a really great shop to hone your skills.

     

    Camilla

    Yeah.

     

    Annabelle

    And that's the one thing that stood out for me when I was applying for the grad roles I had at the time. My last year of university, funnily enough, perpetual had been, um, under takeover bid by KKR. Um, and my, you know, funnily.

     

    Camilla

    Enough, full.

     

    Annabelle

    Circle, total full circle. And that's what sort of attracted me. And I had sort of, you know, been reading about John Sevier and Matt Williams and I thought, oh, this this seems like where I think the stars have aligned. And so, you know, during that grad programme over two years, I got to sit in the morning meetings of the investment team. So I never actually worked in the investment team there. But every morning I'd be so excited to get in and go and sit and listen to the analysts talk about, you know, all the crazy CEOs that they've sort of been meeting and all the behind the scenes kinds of conversations that happen in these funds and the.

     

    Camilla

    Gossip and the scuttlebutt, everything. Love that. And you was like, what? A 18 year old 19 year old were just like, oh my God, this is amazing. Yes.

     

    Annabelle

    And I think, you know, for women, um, there's not a lot of still not a lot of women in the industry. Um, I find it disappointing because I, I derive so much energy from going into work every day and being so excited to sit in those meetings. Um, it has, you know, investing, unfortunately, must have this stigma of being boring or something, but I absolutely I was so thrilled to go in every to work every day. It was just the best thing.

     

    Camilla

    I, I just love the fact that you were working elsewhere in the business and would still come in for the morning meetings.

     

    Annabelle

    I now I look back and I'm sure there were a few that.

     

    Camilla

    Were probably going, woo hoo! But it's the enthusiasm, right? It's it's it's everything. And if that is the area that you want to go into, regardless of, you know, the grad recruitment programme that you're on or you do like a stint here and a stint there within the business, if you are super passionate about one area, then you know you do that. You would do that.

     

    Annabelle

    And I think, you know, to doing a grad programme and speaking of its benefits, you know, going to perpetual and doing those two years was really important in terms of having a full, rounded understanding of how a funds management business works from the front office and back office kind of synergies. So how do investment operations work? How, you know, how do trades get done, how do they get settled? How does the reporting to the ASX work. And then, you know, how does the marketing team use that information to create, you know, the sales pitch? Um, and so not just focusing on one specific area in isolation, but understanding how the whole machine works is really critical in building up those base layers to build your career on, because you don't necessarily know when you start out where you want to go and where you want to, what you want to do. So having that sort of rotation programme helps in figuring out, okay, I definitely want to go down this path.

     

    Camilla

    And so you're at ECP now, why you've gone from, you know, big behemoth to, you know, boutique essentially along along the way. Why choose um, a boutique. And what is it about ECP that you enjoy?

     

    Annabelle

    So the boutique is really around. I love the idea of working in small teams. So investing for me, um, it's more personable, um, when it's in a smaller team. And over the course of my career, I've sort of managed to figure out how incentives drive behaviour. And so if the wrong incentives are in place, it can create problems within the culture that actually impact how money and capital is allocated in terms of investing framework. And so ACP is one place that I just rave about. The culture is just phenomenal because Manny, through his long tenured career, first at establishing Hyperion and now establishing ACP, he's figured out the perfect team culture to drive performance and camaraderie. So there's no one key man making all the calls. It's very much a team based approach to investing. And so, you know, people raise ideas, do a brief kind of, you know, what we call a butcher's paper, which is essentially like a stock pitch. And then everyone chips in, you know, feedback questions.

     

    Annabelle

    Have you considered this? Have you considered that and gives a sign off. And so it's not like one one person saying, no, you can't look at that. It's more of a considered team approach and it has to meet various criteria. But it's very much more collaborative. And people, you know, helping each other out as opposed to, you know, being an individual silo. Um, and I think that's really reflective of the long term track record that the firm has produced since inception. Really. Um. It's incredible. Um, and I can't speak highly enough of the guys that I work with. You know, they, um, we have. The thing is, when you have that kind of culture, you just love going into work. It's just you have so many laughs and it doesn't feel like work. Yeah.

     

    Camilla

    And we talk about culture all the time. Like there is not a podcast that goes past that. We don't talk about culture because it really is a values based piece. And, you know, it's sort of the way I describe it is sort of similar to looking at ESG. When you look at company analysis, those companies that are really good at ESG are really good at other things. So the companies that are really good at culture and, you know, conveying and, you know, bubbling up the right culture are really good at other things, looking after their staff, getting strong performance, looking after clients, all that sort of stuff are all ticks in the box and they all come from that one catalyst.

     

    Annabelle

    Yeah, it's 100% true. And um, funnily enough, um, ECP has that ESG focus, you know, in their investing framework and it's and it kind of all stems from that cultural piece as well, um, where you're doing, you know, your values are reflected inside the business. And, you know, Manny, for instance, you know, he treats his staff like family, Like we all went off to Taylor Swift the other month with our partners.

     

    Camilla

    Oh, cute. Oh, did you wear your, like, sparkles and everything? And sequins.

     

    Annabelle

    I know I didn't have any friendship bracelets, but some of the dang some of the, you know, some of the guys bought their young, young kids.

     

    Camilla

    Oh that's lovely.

     

    Annabelle

    Yeah, they really enjoyed it. So it's that kind of family culture, particularly now that I've got two girls of my own. You know, I just love it. It's, you know, and they have playdates together.

     

    Camilla

    Ah. Oh my gosh. So then so tell me about your day to day job. What do you what do you actually do?

     

    Annabelle

    Every day is a bit sort of different. There's no sort of rigid structure. Um, because I work global markets, you know, the first thing I usually do is check my share prices in the morning. Yep.

     

    Camilla

    First thing. What time do you get up? Is it really early before the close of the UK? Um, US market. Yeah.

     

    Annabelle

    So like, um, before I went on maternity leave, I usually get up about 430. Um, yeah. Okay. But I mean, if I wake up in the middle of the night, you know, my husband.

     

    Camilla

    Check it anyway.

     

    Annabelle

    My husband does complained because if I know there's a result coming out, I like to know. Yeah, yeah. The shares not imploded on me. Um. Yeah. Totally. And so I usually, you know, check overnight news is the first thing I do, um, get ready for the day, and then I usually catch the train to go to work. And so that gives me a chance to sort of catch up on anything important that's happened overnight. Um, I usually I do like to go on what is now called X or Twitter, um, because there's a whole, you know, community gossip, finance, finance guys on there from overseas mainly. So it's, you know, you get the overseas kind of, um, news what's going on in the market over there. And so when I get into work, I fire up my Bloomberg and just read. Um, I've got my watch list of companies that I've got in the fund. And so I just go through overnight news and then it's about I usually like to have a few hours where I just focus on one, one company.

     

    Annabelle

    And so if I'm doing, you know, a new company that I'm putting a butcher's paper together on or working on a new research report, um, I'll spend, you know, 3 or 4 hours just going through expert call transcripts or organising calls with management, reading annual reports. Um, it's very much focused research. Um, and so I just like to switch off everything and just focus. Um, and then I allocate usually, you know, uh, towards the end of the day, time to do an investment diary, which is a log of, you know, particularly if there's been sort of trading activity in the fund. And one of my shares, for whatever reason, has moved up or down, and we're buying or selling. I like to just document, you know my thoughts about what's driving that decision process. So I have a log of, um, you know, my thought process to look back on. Should it not pan out the way I expected? Um.

     

    Camilla

    So that's that's great discipline to have.

     

    Annabelle

    It is, it is. It's hard to maintain. So I do have like a daily reminder. I'm not not religious about it, but I definitely do it every week.

     

    Camilla

    Because they always say that, um, you know, the markets, you know, aren't never the same. Like you can't look back in history, but they do rhyme. So I mean, obviously having those logs, you can look back and go, hey, well this happened 3 or 4 years ago and XYZ was the outcome. And so have you had periods of that where you've just looked at it and went, oh yeah.

     

    Annabelle

    Every now and again, you know, you have to remind yourself not to focus too much on the macro because you can. There's always something to be.

     

    Camilla

    Company specific stuff that'll you know.

     

    Annabelle

    Yeah, there's always something to worry about in terms of, you know, higher interest rates, lower interest rates, higher oil prices, lower oil prices, um, things, you know, elections are happening all the time. So it's important to focus on the business fundamentals from a bottom up perspective. Um, I usually find that the things that repeat, um, are more around behaviour patterns within management teams. So, um, you know, that's interesting. Um, you know, following management teams around, you find CEOs, move from company to company, and they'll execute the same pattern of behaviour, whether that's, you know, buying and selling or overpaying for businesses basically.

     

    Camilla

    Yeah. Or yeah, roll out growth strategy, whatever it is. It's like the playbook. Do you specialise in a certain sector or or country? How do you break up your global portfolio.

     

    Annabelle

    So I'm what's called a generalist. So I have no specific sector or country that I look at. Um, when we look broadly for new ideas, for instance, I tend to stick to developed markets. So North America, Europe, um, are the main markets that I focus on. And that's just because culturally it's a lot easier to a understand and B you're not sort of get access to management. Yeah. Get access to money. I do, I do look at Japan. So I have a few Japanese companies in the fund and, but they tend to have management teams that either have some kind of um, you know, one particular company, um, or a US business a while ago. And so half the management team actually are American. And so their disclosures are all in English as well as, um, And they have lodged US shareholder as well. So, um, yeah, it's a generalist approach and it's mainly our stock selection is mainly driven by our investing framework which is quality growth.

     

    Annabelle

    So we're looking for businesses in the growth phase of their life cycle that have strong balance sheets, good cash flows. And we see a long pathway of them continuing to improve their financial profile.

     

    Camilla

    Do you have a do you have a bias like do you do you tend to really like, I don't know, tech stocks or really like consumer discretionary personally?

     

    Annabelle

    Um, I don't the investing framework definitely tends towards looking at businesses in certain areas. So you find that high quality businesses there a lot in the tech area healthcare, um, communications, internet, um, they're less so in the commodities area. So that naturally tends to narrow the pool down a lot. When you sort of look at it through a quality investing lens, do you.

     

    Camilla

    I mean, I was talking to Elise McKay and I asked her the same question, which was, do you fall in love with stocks? Because there has to be, you know, some sort of love there somewhere. And then what do you do? Like, I've seen analysts and they're absolutely enamoured. And the stock price is falling and they just kept falling with it. Or they can't sell at their top prices. Um, because they just think there's going to be a little bit more a little bit more like how do you how do you get around that?

     

    Annabelle

    I think it's a company on, you know, it varies company to company. So what I will say is you should never fall in love with the business because you You don't have control like someone else is making the decisions about capital allocation. So that's the first thing to bear in mind. But a lot of these really high quality businesses, you look back on them, you know, 20 years ago and they just keep growing. So once you find a really high quality business, it's about assessing the fundamentals like and looking at the moat and whether it's increasing over time. Because a business that I love, you know, I'm going to use the word love, you know, is is a company called Copart. And you look at its competitive position, it owns its own land, it operates salvaged car yards, you know, just to give you the high level pitch, operates salvage car yards and they operate, um, you know, online options for basically beaten up cars. And you have to store these cars somewhere.

     

    Annabelle

    And so they've, you know, over the last 70 years, they've acquired land in really hard to replicate positions across the US and across the UK and Europe. And so now they have a virtual monopoly in the US. And that part, those parcels of land cannot be purchased. They're worth a huge amount of money. Wow. And they're now being what's happened is over 70 years you've had, you know, urban sprawl. So what they did purchase on the outskirts is now in the middle of suburbia. And so competitors cannot purchase the same block of land at the same price. It would cost them too much. And so, you know that, um, those unit economics are preserved over the next decades. And so it's very much, you know, okay, um, you look at the economics of copart today and you sort of do a rough valuation and say, oh, the the shares, you know, they're they're reasonably valued. It's not like you're buying them at a bargain price. But should the price fall?

     

    Annabelle

    Maybe you increase your position, but it's the kind of company that you sort of would be reluctant to sell completely unless the valuation got completely out of whack. So I tend to sort of look at things and say, well, size is probably more important than price. Mhm.

     

    Camilla

    Yeah. And I, I agree with that. I do agree with that. But it's always just a funny little conundrum right.

     

    Annabelle

    It is. And and it comes from experience. So I think you have to make a few mistakes. I think you have to fall in love and you think you have to get your fingers burned because I used to, you know, in a former role, I used to look a lot at gold companies. And the gold sector is just a wasteland, particularly junior gold companies. You know, it's just like, yeah, some parts of the tech sector where they just burn money, they just raise money and burn it.

     

    Camilla

    And so talking about that actually, because, you know, one of the hot topics that everyone wants to talk about right now is The Magnificent Seven. What's your thoughts? Everyone's got an opinion, so I love yours.

     

    Annabelle

    Yeah, I do have a strong opinion. I think some some businesses in the Magnificent Seven like Microsoft. Just a phenomenal business. It's just you look at how I remember. It's actually one of the first global shares I bought in my own portfolio before I actually became a global equities specialist. The Aussie was trading one for one with the US dollar back in about 2012. And I thought, right, I'm going to buy some shares. And so one of the ones I bought was Microsoft. And I remember thinking at the time it was a value stock. It was you know, it was on like nine times earnings. And I was thinking, oh, this is the cheapest thing ever. No growth. And um, what's happened with Microsoft just to single out one of The Magnificent Seven is nothing short of incredible because you don't see it many times in your career where a value stock becomes a growth stock. So I think it's been rerated four times over from when I wanted it nine times earnings. It's probably now mid 30s.

     

    Annabelle

    And so you look at its business and it's just phenomenal. Um you know out of The Magnificent Seven it's one of the most durable business moats that you can find I think.

     

    Camilla

    And the transformation of the organisation, particularly in the last 20 years, has been pretty amazing. It has. And um, and the focus, their focus on AI too. So they've managed to make.

     

    Annabelle

    A few leaps, um, which, yeah, it's very hard to find businesses you often find, you know, there's a great chart by, um, gavekal that looks at the top ten companies by decade, by market cap. And you often find they change every decade. And so we haven't had that change yet. So last decade we had the same sort of, you know, Microsoft, Apple, Facebook, Google, Amazon. And it hasn't changed this decade yet. And you sort of wonder, are we in a new paradigm or is that change can happen. You just these.

     

    Camilla

    Businesses well, we're not there yet.

     

    Annabelle

    Well, these businesses, they're a bit different to, um, businesses historically because of their user bases. Their user bases are global, their billions of users multiple across multiple products, and they're entrenched in your everyday life. So you look at a company like Apple, I can't survive without my iPhone.

     

    Camilla

    Yeah. And then you compare it to like, a Coke or an IBM or a, I don't know, Texas Instruments way back in the day. Right. And, you know, totally different business proposition.

     

    Annabelle

    Yeah. Totally different. Um, and their products are just, uh, very sticky and addictive.

     

    Camilla

    Yeah. Good thing sometimes.

     

    Annabelle

    Well, that's sometimes. Right.

     

    Camilla

    So what's the best part of your role?

     

    Annabelle

    Probably making money. Yeah.

     

    Camilla

    Well, we want to be your client if that's the best part of your role. Right.

     

    Annabelle

    Well, you know, I think it's that competitive aspect where, you know, the the absolute, um, it's not so much about the money. It's more about seeing that satisfying share price move when you, your thesis starts playing out as you expect.

     

    Camilla

    Nice.

     

    Annabelle

    And you sort of look at that number and it keeps going up and up and up and you're like, ah.

     

    Camilla

    And it's got to come down at some point, but I'll keep it running. Yeah.

     

    Annabelle

    But and, and that's, and that's the double edged sword. Right. You know when it's when, when that share price goes up quite a bit and you're like, oh I really don't want to sell. low. And you know, you valuations sort of gotten skinnier and skinnier because we go by IRR. So my my IRR has you know gone from 20% to 2%. And you're like oh I really don't want to sell it or you know and you sort of that that is the hard part being disciplined about the selling.

     

    Camilla

    But that's why you've got a framework. Your investment framework around you. Right. So you the discipline is there. The decision is sort of taken away.

     

    Annabelle

    But it's interesting because I've worked for managers in the past where, um, there is a framework there and it gets ignored.

     

    Speaker 3

    Ooh.

     

    Camilla

    And so, so as a, as a staff member, as an investment team member, like what does that do? What does that do to you?

     

    Annabelle

    It's hard. You sort of because you can it's much easier to see mistakes other people are making, not your own. And so yeah, sure. If you have a culture where critical feedback is valued and you have a voice, then you can express those thoughts. But if you don't, then they don't get heard.

     

    Camilla

    Mhm. But then also I think it would also be sort of deflating in your job. Right. So you know if you see particularly leadership it's their framework and that you know they're ignoring it, then what's it to say that you can't ignore the same framework or other frameworks in the business which arguably could be better, which are like business policies and all that sort of stuff? Yeah. It is.

     

    Annabelle

    It's very hard. And that's why it comes back to the cultural aspect of things. You know, making sure that, you know, you're consistent across all, all areas of the business. And so that the person at the top.

     

    Camilla

    Yeah. So what what keeps you up at night these days?

     

    Annabelle

    Uh, currently a three month old. Um, yeah.

     

    Camilla

    I knew that was going to be the answer, but I was thinking more work related. But I absolutely had to ask it because I know exactly that answer.

     

    Annabelle

    Yeah, no. It's funny. Like, I mean, it doesn't it doesn't bother me because when I get up, the share markets open. So I have something to do. Um, um, usually what keeps me up is more, you know, there's a lot of, um, political turmoil, I'd say. Um, and you look at how the world is moving. Um, particularly in sort of western spheres. Um, and the rise of, um, countries with values and systems of governance that don't necessarily align with how we operate here in Australia. Um, yeah. And that that is concerning because, you know, democracy and freedom of speech and the values that we have here are not replicated in societies, um, in China, for instance, or some of the developing markets, particularly in countries where women don't have a voice. Mhm. And they're not treated as equals. And so I think preserving that, you know, the systems we have here and the ability of, you know, no matter who you are to work hard and know that you're going to be awarded based on merit, is so, so fundamental and so critical to the well functioning, you know, growth.

     

    Camilla

    I agree.

     

    Annabelle

    Economies.

     

    Camilla

    So agree. And like we're on the precipice of the French election which will be interesting. And we're looking down the barrel to the US election which is another interesting little conundrum. And then what the outcome is, because there can be, you know, different policy outcomes on all of that. Right. And how it affects companies and the way that you construct your portfolios.

     

    Annabelle

    Yeah. And, you know, I try not to sort of let it impact too much of how I make, um, investment decisions and analyse businesses. But it's important to understand, um, whether there are any what I would call terminal risks, should there be a change in government or should a certain, you know, person be elected overseas? And that could cause a meaningful shift in policy that would affect your company. So it is it's important to be mindful of that risk and make a sort of appropriate assessment of how it might impact the future cash flows. Um, but that being said, I remember Brexit and I remember, you know, Donald Trump's first time being elected. And both of those outcomes were not expected by the market. So true. And you sort of you just don't know. It's a short.

     

    Camilla

    Answer. Yeah. You don't know.

     

    Annabelle

    So as long as you're not um, you know, you don't have all your eggs in one basket, I would say. Um, then you can be prepared. Be prepared, but not risk adverse. Like, I think it's important just to be sensible.

     

    Camilla

    Yeah, yeah. Totally agree. Totally agree. So, hey. Is there. I always I'm always interested in, um, you know, how people get to where they are and, um, how you know who you are as an entire sort of person. And so one of my questions that I, you know, periodically ask is whether there's there's been, you know, a sliding doors moment in your career where you could have chosen one or the other path, or maybe it was a bit of a pivotal point that you went, you know, you look back and either you reflect on or could have done this or actually I reflect on the fact that I've done I've made the right choice and I've done the right thing.

     

    Annabelle

    Yeah. Okay. So I, um, I think I had this moment when I came back from maternity leave the first time. So Covid had happened and I had gone on maternity leave in 2021. Um, and I came back to the role I had before ECP in 2022, and I sort of knew when I went on maternity leave that I was like, um, I had sort of doubts about whether I really wanted to continue to work there. And something happened internally and I just something snapped in my brain. And I had a young baby at home who was one. And I thought, life is too short. Yeah. I was like, I'm done. And so, um, I had been in conversation with ECP prior to going on maternity leave, and it wasn't quite right. I had my my reservations because whilst they focus on quality and I'm very much a quality person, I had been in a value based framework for a very long time and um, so my brain was wired that way in a value here in a value framework.

     

    Annabelle

    And I remember having a conversation with you actually, and you put down you said to me it was a great piece of advice and I cherish it. You put down your negotiables and your non-negotiables and my negotiables were, you know, the value, the value and the growth. And I was like, well, it's not important to me. No, you can do, you know, and I and then I saw, I read, um, I went for a few walks with the guys and the team. I do CrossFit with Sam, who I work with. And, um, so I, you know, I know I know the team pretty well, like the back of my hand. And I just it felt right and it was the right time. And, um, funnily enough, I moved when I moved across in October 2022. That was the bottom of the growth kind of sell off that we had. Yeah. And it's just it was a great time. It's been great ever since.

     

    Annabelle

    But you.

     

    Camilla

    Know that. I'll ride that wave. Thanks.

     

    Annabelle

    That that conversation that we had. Camila. Um, I will I very much appreciate that advice that you gave me, because that was my sliding doors moment, and I decision that I made was a scary one, because I had been with my prior company for a long time, and I was telling my husband because at the same time, my husband actually resigned from his job and he started his own business. So I felt we both like we both leapt off the building together, holding hands.

     

    Camilla

    You know. Well, that's good though, right? At least everyone's going off at the same time.

     

    Annabelle

    And, um, we and from from that moment, you know, we were talking about the other night, like, look how far we've come in terms of just our careers and what we've been, you know, and I felt like I had someone with me, you know, and that comes. I want to make this point actually like for a lot of women, um, who you choose as your life partner and having a support, you know, someone there who supports your goals and ambitions and vice versa is so important because we share the load at home. We've got two young children, and it's not totally that one person's career. It's about both of our careers. And so, um, having someone who understands what your goals and you know, what you want to accomplish out of your career and helping you achieve that is just so important.

     

    Camilla

    I agree, and having those conversations early in the relationship is really important too. And I talk about it similarly to you in that people say that they're happy to support you going through, you know, the family cycle and all that sort of stuff and your career. But when the rubber hits the road, it doesn't necessarily end up like that. So making sure you you have those conversations early on to say, hey, my career is equally as important as yours is is is important.

     

    Annabelle

    Oh, 100%. It's just, um, it's like that buffet, I think it buffet or manga. The most important decision you make was who you're going to marry or who you're going to end up with in life. Yeah, exactly. Exactly, exactly.

     

    Camilla

    So tell me, um, so, I mean, you touched on the advice that I've given you. Is there another piece of advice that you would give your 20 year old self?

     

    Annabelle

    Yeah, I would, I would just say, um, take a lot of risk when you're younger. Do the thing that you're scared to do. Like, you know, don't be held back by, um, other people's, you know, expectations. Just have a go. Yeah.

     

    Speaker 4

    Um.

     

    Camilla

    Easier said than done, though, surely?

     

    Annabelle

    It is, it is, but I sort of go, you know. And that being said, I wouldn't change anything that I've done. I think I sort of genuinely, I think I genuinely have sort of thrown myself in the deep end as much as I possibly can without sort of going full crazy and starting my own business. Yeah, I think.

     

    Camilla

    We've all done that right. So you need to get amongst it.

     

    Annabelle

    Yeah. I think, um, while you have no responsibilities, um, because now I have two children, so that kind of anchors you. Yeah. But before that point where you don't have responsibilities, um, do go overseas. Work overseas, if that's what you want to do. Um, try a few roles, because otherwise you just you don't want to end up, um, you know, at a point where you do have responsibilities and you regret not sort of exploring different opportunities.

     

    Camilla

    Yeah, I agree. And, you know, put your hand up for everything, you know, make the mistakes you need to make because, you know, 20 is a really great learning opportunity.

     

    Annabelle

    Yeah, 100%. That's right. Um.

     

    Camilla

    Um, okay. So we're coming to the end of our discussion. Oh, my God, that's been so quick. Um, so we do this quick fire round. You've got to answer the first thing that comes. You ready? You ready for this, right? No, no, it'll be fine. It'll be fine. Okay, first question is. My hidden talent is cooking. Really?

     

    Annabelle

    Yeah. Yeah, I do quite a bit of cooking really. And now I'm. Now I'm on maternity leave. It's like the luxury that I. It started during Covid actually when I had my first, um, you know when you do the baby led weaning and I was preparing all these gourmet dishes for the baby, and my husband would be like, oh, where's mine? Yeah. And I was like, no, this is for the baby.

     

    Camilla

    This, this all gets mushed up, right? Where whatever.

     

    Annabelle

    We roasted salmon with a herbed butter.

     

    Camilla

    Oh my gosh. Oh my god I hope that's flipped now.

     

    Annabelle

    It has. It has.

     

    Camilla

    Okay good good good good. Um, what are you reading right now?

     

    Annabelle

    Um, I just finished Killing the Witches by Bill O'Reilly.

     

    Camilla

    Was it good?

     

    Annabelle

    Excellent. Um, so Bill O'Reilly has one called Confronting the Presidents, which comes out in September, which takes a look at, um, every single US president.

     

    Speaker 4

    And.

     

    Annabelle

    His assessment of whether they're being good or bad for the country. So I'm looking forward to that one. But killing the witches was great because it sort of goes through the Salem witch trials, um, which happened. And I think there's a lot of parallels in terms of what's happening now in society and how the media is putting people on trial, um, without necessarily making a facts based assessment of, um, events. Um, and I suppose it sort of combines with hysteria on social media. Um, and so looking back at, you know, Salem witch trials and it sort of took me back to my drama days where we read The Crucible. Yep. And I just love all that sort of historical kind of, uh, all the historical analogies that you can draw to present day. Great. Highly recommend.

     

    Camilla

    Okay. I might have to borrow it. Um, if you had to invite anyone alive or dead to dinner, who would it be and why?

     

    Annabelle

    Probably. Um. So my grandma, who was a 103, passed away about two years ago, and I probably have her just because she was great and I loved her company.

     

    Camilla

    Oh that's nice. Great innings too, right?

     

    Annabelle

    Yeah. She was she was with it till till the very end. Oh, I love it. Yeah.

     

    Camilla

    That's fabulous. If I wasn't doing this job, I'd be a private investor. Really?

     

    Annabelle

    I just yeah.

     

    Camilla

    How are you going to make your money to be able to do that, then?

     

    Annabelle

    Well, I suppose I just, you know, I have to take a lot of risk and build up my capital base, maybe borrow a bit of money from the bank. Yeah. Trade on margin. Live dangerously. Oh my.

     

    Camilla

    God. Let's leverage up a little bit.

     

    Speaker 4

    Haha.

     

    Annabelle

    My home equity. Yeah, exactly.

     

    Camilla

    Um, if I was a superhero, I'd be.

     

    Annabelle

    Uh elastigirl. Is that one?

     

    Camilla

    Oh, yes. You've definitely, uh, you've definitely in your kid movies these days, aren't you?

     

    Annabelle

    The only reason I say elastigirl is because I've been trying to improve my flexibility whilst on maternity leave, and I do these range of motion stuff. And there's a guy on YouTube called Elastic Boy or something, and, um, I've been watching his shorts and I think, oh, wouldn't it be great to be able to do, you know, backflips and handstands and all those sorts of things? Yeah.

     

    Camilla

    No, I can do, I can do a what do they call it in yoga, a bridge or a backward. The backwards bends. That's about as far as I can go. I'm not particularly stretchy either.

     

    Annabelle

    Yeah.

     

    Camilla

    I wish one day. Um, what secret of the universe. Do you really want to learn to do yourself?

     

    Annabelle

    Give me an example.

     

    Camilla

    Like fly.

     

    Annabelle

    As in fly a plane?

     

    Camilla

    No. Fly yourself.

     

    Annabelle

    Oh. Oh. Time travelling.

     

    Camilla

    Okay, I think that's a great one. Totally. You go back to when? Back to the Salem witch trials.

     

    Annabelle

    Could I time travel forwards?

     

    Camilla

    Ooh. Where to?

     

    Annabelle

    Well, yeah, but.

     

    Camilla

    Then you'd know. Then you'd have all the information. Exactly.

     

    Annabelle

    Be like that. Um. What's that? Back to the future, where he gets the horse trading book.

     

    Camilla

    Yes.

     

    Annabelle

    And then he comes back and he thinks about.

     

    Camilla

    The power on that.

     

    Annabelle

    I know.

     

    Camilla

    Wowzers. To think.

     

    Annabelle

    About it. Yeah, yeah.

     

    Camilla

    Yeah. The ethics. Oh my gosh. Let's not go down that one. Um, okay. What's the most important money lesson you've learned. You can't say the risk one, because obviously we've talked about that already.

     

    Annabelle

    Um, most importantly, oh, my husband is probably going to be in my ear. What what can I say that won't get me in trouble?

     

    Camilla

    Come on. He won't listen to it. Surely.

     

    Annabelle

    Most important money lesson. Um, probably the power of compound interest. So. Yeah. Um, you know, reinvest those dividends, build up, you know, continue building your wealth and investing more and more and more. Um, that's what I would say.

     

    Camilla

    How would your friends describe you?

     

    Annabelle

    Energetic. I'm always laughing. Mostly at nothing.

     

    Camilla

    Nothing wrong with that.

     

    Annabelle

    Um, yeah. Just very happy. Happy go lucky kind of person.

     

    Camilla

    Great. And describe in Y in three words why a career in finance is totally awesome.

     

    Annabelle

    I really enjoy just coming in to work, having a bit of banter with the team and, um, you know, building my own wealth over time. Really. How is that three words?

     

    Camilla

    Tell me.

     

    Annabelle

    It's not three.

     

    Camilla

    Words. Sorry.

     

    Annabelle

    I don't have I can't I can't do it in three words.

     

    Camilla

    Oh, okay. Okay, I'll give you that. I'll give you that. But I'll tell you what, Annabel, it has been an absolute joy this morning to talk to you. And thanks for being so awesome and such a trailblazer. And I'm so glad that you would ask your grandma, who was 103, that you knew pretty much your whole entire life, to still come back to to have dinner with you. And I'm so glad that you nannied that you had that really awful time. And, um, at the boarding school in the UK and you nannied for a whole bunch of people who inspired you to, to get a, you know, come into finance. I think that's great.

     

    Annabelle

    Yeah. And thank you, Camilla, because you've been one of the people in my career that I've come to for advice. And, um, I think you've been there through some of those sliding doors moments for me, so. Thank you.

     

    Camilla

    Yeah, yeah. And do you know what? I loved it, and I wouldn't have it any other way.

     

    Speaker 4

    Wonderful. Thanks.

     

    Camilla

    Come again? Again. Okay. Promise?

     

    Annabelle

    Definitely.

     

    Camilla

    You know the information that is in this podcast? We always talk about finance in this podcast, but it's not financial advice. It's actually really careers advice. If you really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances with that. But this is all about careers advice and how finance will be a fabulous career for you.

     

S6 Ep2 Meet Elise And The Power Of Short Term Goal Setting

This week, on episode 2 of the Shares Not Shoes podcast, we meet Elise McKay, Investment Analyst and Portfolio Manager at Pendal

Elise discusses her time working in Australia and the US and how, rather than setting long-term goals, she uses a strategy of breaking her goals into two-year increments instead.

  • Elise

    I guess even when you don't believe in yourself, you're lucky if you have others who do believe in you.

     

    Camilla

    Welcome, everyone, back to another episode of SharesNot Shoes, an Insider's Guide to careers in finance. I'm your host, Camilla Love, founder of F3, Future Females in Finance. Shares Our Shoes is a podcast whereby I interview some of my favourite people, all with one thing in common. They work in finance. We lift the lid on who they are, how they came into a career in finance, and arm you with some knowledge about why a career in finance could be a good fit for you. I will promise that all my guests will share some amazing personal stories, will be open and honest, and will inspire you. So let's go. Hi, everybody. It's Camilla Love, and welcome to SharesNot Shoes. Now, today's guest is a cracker and has been on my list from the very, very beginning, and I've been looking for any excuse to have her on. She is an analyst and portfolio manager at one of Australia's largest fund managers. She trained initially as an accountant at EY, and we won't hold that against her because most good analysts have been accountants. She's worked in Australia and the US. She's covered large caps, banks, EM, you name it.

     

    Camilla

    She's done it, and she's got an opinion in on it. Welcome to SharesNot Shoes, Elise McKay.

     

    Elise

    Hi, thank you so much for having me, Camilla.

     

    Camilla

    So glad. And as I said, you have been on my list for a long period of time, and I've just been looking for an excuse. So this season's deep dive into equities and equity analysts. You were top, top, I think, on who I asked to come out. So I've given Give me a bit of an introduction, but it's better coming from the horse's mouth. So can you introduce yourself and tell me a little bit about what you do and who you are?

     

    Elise

    Yes, absolutely. So as you mentioned, I trained as an accountant up in Queensland, and I did that for four years before I subsequently made the move down to Melbourne to join J. P. Morgan. But I'll pause there. I'll just take a quick step back. I mean, I was born and raised in Hong Kong. I moved to Australia when I was 10, moved to the sunny Gold Coast, where I went to school, subsequently moved up to Brisbane for university, where I did commerce economics. And I guess a theme that has gone through my career today, and all my life today, is moving around a lot. So I'm going to walk you through. I think I lived in eight cities across my 38 years so So I'll take you through that. But yeah, I consider myself really lucky. I graduated from university. I didn't have any sense of really of what I wanted to do. I was pretty young, I guess, 21. I hadn't really thought a whole lot about it, bizarrely. And I wasn't even going to apply for any of the big four accounting firms because I had a part time job at a small accounting firm.

     

    Elise

    And when I got that job in my last year at university, the head of H. R. Said to me, she was scary, really scary.

     

    Camilla

    She said to me, you can have this job, but don't you dare think about leaving.

     

    Elise

    I'm expecting you to stay as a grad. And so being, I guess, new to the workforce. And not very confident. And also I'm a real people pleaser. So I didn't want to disappoint anyone. So it didn't even cross my mind that I should be looking further afield. And then the final day of the big four accounting firms, The final day before they closed their applications, my boss at the time, Bruce Galsimino from Brisbane, who I'm still in touch with today, called me into his office and he said, so, Elise, what accounting firms have you applied for? And I said, none. I've got to stay here. And he's like, Elise, you are kidding yourself. You're wasting your efforts if you stay here. You can do more. And so I went home that night and I applied to a couple of the accounting firms with whatever time I could. So they probably weren't the best applications.

     

    Camilla

    Two seconds to midnight.

     

    Elise

    But luckily, I got a role with Ernst & Young in their corporate tax division. And so that, for me, was a bit of a lesson where, I guess, even when you don't believe in yourself, you're lucky if you have others who do believe in you. And so it really, I guess that was my first experience having someone look out for me or a mentor in the industry without even having that label applied.

     

    Camilla

    Great. You're still in touch. Yeah. Obviously, he still does that role for you, too, right?

     

    Elise

    Yeah, I It's been a little while since I've spoken to him, but I'm pretty sure I could send him a text or give him a call at any time and we could just go back to the relationship we had. Interestingly, I think his son is now in the markets in Sydney.

     

    Camilla

    Good.

     

    Elise

    Good, good. Australia is a small world, but I love that.

     

    Camilla

    So how did you get out of Australia?

     

    Elise

    Okay, so I started in accounting, didn't know what I wanted to do, but I doing my CA would be a good start. So I started down that path. And then my career just really evolved. I don't think it necessarily had a... There wasn't a long term goal I was really striving for. Instead, I broke it down. I thought about it in two year increments. And when I got into corporate tax, I loved the work. I loved the people. And I got involved in doing transaction structuring, tax advice. And so as I got exposed to that, I was like, oh, the transaction stuff's really interesting. I really enjoy this finance angle. And so then I went from that to the corporate finance team. And then I was working in the corporate finance team and I was working on deals, doing due diligence and all sorts of valuations and different things, and then worked with a bunch of bankers. And I saw what the bankers were doing. I was like, I can do that and I could probably do that better. So then I started looking at banking roles. And I remember a very formative experience. I spoke to this recruiter early on and I gave him a call and I said, Oh, look, I think I want to do banking, but I don't really know.

     

    Elise

    I don't think I've got the skills, but I know I could do the job. And he said, okay, well, it's nice to meet you, but I don't think I can help you. Why? Well, I reflected on it. First of all, I was a bit put out, but then I reflected on it and I thought, firstly, I have not put my best foot forward. I have gone into this meeting underprepared. I don't know what I want. I don't have a plan for how I get there. And at the end of the day, the recruiter is effectively your first interview. You have to get through a meeting with a recruiter to then get your next, to get a job interview with a bank in this situation. So I took that learning on board. And then it's been that learning which is I've applied to every other job I've subsequently gone for. So six months later, I went back to a different recruiter. I'd gone and I worked on the skills where I had gaps. I'd worked to understand, well, what do I really want for my future, my career? And I presented myself much better. And I ultimately, not long after I had that meeting, I got a role with J.

     

    Elise

    P. Morgan in Melbourne doing diversified industrials investment banking. So that took me to Melbourne. I did that for a few years and was approached to go and work for them in New York. And that's how I made the move offshore. I did work for them in New York for a couple of years.

     

    Camilla

    And how was that? Hard. Surely that's a big eye opener, right? Big city coming from the Goldie, right?

     

    Elise

    Huge. Yeah, it was an amazing experience in many ways, but it was also, from a work perspective, one of the hardest things I've done. New York is a A fun city to live in, so I was definitely burning the candles at both ends when I had the time. But I think for me, there was an experience where pretty early on in my time in New York, I did And that culture of working really hard is absolutely ingrained, or it was at the time that I worked at J. P. Morgan in New York. And I think I did three months straight of 100 plus hours a week. And when you're doing those sorts of hours, there's literally no time for anything else. Anything else. And I was doing deals in Europe, so I was going back and forth to Europe as well at the same time. So my body clock was a bit put out.

     

    Camilla

    All over the shop.

     

    Elise

    All over the shop. My parents came to visit for a week and I barely had time to see them. Oh, no. And I think it just I realised that the work was interesting, but I probably come to a point where I knew I didn't want that to be my life long term. And I got to a point where I wasn't learning a huge amount more and the hours were just unsustainable. So as soon as I could, I made the move to a Emerging Markets Fund based down in DC, which was fantastic. Fantastic. Fantastic from a career perspective, but again, probably not the greatest move from my personal perspective, as I didn't know it sold in DC.

     

    Camilla

    Yeah, I mean, DC is bigger than the Gold Coast, but I mean, Definitely the loneliness being half a world away from family and friends can be really challenging.

     

    Elise

    Yeah, absolutely. Whilst it was great from a career perspective, it was definitely pretty lonely. I think if I could characterise my... This was the final stage of me putting my work or my career ahead of pretty much everything else in my life, which characterised my 20s. But then if I roll forward into my 30s, which I'm now coming towards the end of, my 30s have much more been around how do I have the career that I love And I'm super passionate about whilst also recognising I'm not my career. There's so much more to me than that. And how do I make sure that I have a much more well-rounded life. But DC was that final stage for me, where I moved there when I was 30, worked pretty hard for a couple of years, got amazing experience. I mean, I was doing... It was an emerging market, very active fund manager, so I shy away from using the term activist. I much prefer the word constructivist because that was very much... We were very much constructively working behind the scenes.

     

    Camilla

    Sometimes I call it friendly activist. I think that that's a bit of a juxtaposition, though.

     

    Elise

    Yeah, I definitely prefer the word constructivism, because at the At the end of the day, that's definitely more aligned with my style and my philosophy, that working constructively with someone you're much better able to generate the outcomes that you want or that a most effective for all parties, versus being very public and agitating it, and agitating for it, which I think in some cases can be quite ego-driven. But yeah, my experience in DC from a work sense was incredible. It was a 20 stock, high conviction portfolio. Every stock we had to have an engagement strategy at some point. It was corporate governance, ESG focused. And I was lucky that I got to invest in businesses all around the world. So I spent a lot of time investing in a railroad down in Brazil, which was really interesting. I think about 40 % of our funds or our portfolio was deployed in India. So I spent quite a bit of time looking at India and I spent time there as well. Indonesia. And those were the key markets that I spent most of my time looking at.

     

    Camilla

    So upon reflection of that time and standing in your current shoes today, how has that made you a better analyst? Because you're not at a constructivist organisation today, but surely you've taken away some attributes of that to make you a better analyst.

     

    Elise

    Absolutely. So I think It comes down to there's a few different things. So firstly, whilst we are not a constructivist fund, we do absolutely work behind closed doors with the companies that we're invested in to constructively share our views and help them to maybe see things that we see in a very clear and constructive way. So that is something that I continue to do. It might not be with every stock, but it's certainly with a number of stocks in the portfolio. Secondly, I think the ability to look across different markets. So every market in EM is Brazil is a very different market to India, is a very different market to China in the way that people do business, the way that corporate governance works, the way that companies, the disclosures work, the way that the regulatory authorities work. And so I feel like it just helps me to think outside the box. And having had that experience working across so many different regions, regions, I think that has just given me a completely different and perhaps more global perspective, which I can apply to my work today. But what is similar is the investment philosophy.

     

    Elise

    And so what has attracted me to different funds has been looking for funds who invest the same way that I like to invest. And that alignment on philosophy, I think, is incredibly important. Moving to Pendle, that is certainly there in the case.

     

    Camilla

    I agree. We do talk a lot about alignment of values across a number of our podcasts. I think that's another one of those. And you mentioned this is the industry that you love. Why do you love it?

     

    Elise

    Why do I love it? I've always loved businesses and companies. So if I go back to... I said at the start that I didn't know what I wanted to do when I finished university, but I've ended up doing what I know now I always wanted to do. Because if you wind back to when I was at high school or even junior school, I always found business is really interesting. Actually, my mum, yesterday, and my sister was visiting my mum, and they found my list to Santa from when I was 10 years old, 1995, I think. I asked Santa for a desk. I think that- Oh, my gosh. That desire to understand and learn and study companies is something that I've I've always loved. I used to buy the BRW 200 Richest 200 list when I was in year 8 and year nine. And I would pour over it to understand what these different entrepreneurs were doing and what their businesses were. And I, like other people would buy Clio or Dolly. I had a subscription to BRW. Oh my God.

     

    Camilla

    I'm I'm not going to judge you for that for a year nine antenna, right? Seriously? Yeah.

     

    Elise

    Oh, my gosh. Anyway, it was interesting because I always wanted to be a vet, but I think that's because that's what I wanted to be since I was a child, because it's a job that you can easily identify.

     

    Camilla

    Yeah, I agree.

     

    Elise

    And then right up until year 12, I think that was my first preference up until very late on. And then one day my uncle's partner said to me, Elise, why do you want to be a vet? You've got such an interest in business. Maybe you should do that instead. And I went, that's interesting. And so then I changed my university preferences. So whilst vet was still my first preference, my second preference was then it wasn't science, it was then comment Aren't you glad for a bit of intervention? Absolutely. Alastair, my uncle's partner, or now husband, has been such a wonderful sounding board for me, even though we've never worked in the same field, but he just has a really nice way of viewing the world. He's also a very good and effective communicator. He might prod the questions that other people, that maybe my parents wouldn't ask because I have a very different, very loving, very different relationship with them.

     

    Camilla

    Now, can I ask a question? Yes. I'm always intrigued, right? Because surely you fall in love with companies. Oh, that's hard. That you invest in. I don't understand. You know the business proposition, you know why it's good, you know the management, you know how it all works. But then, I don't know, you get to a point where either share price is down or the share price valuation hits your top tier. How do you separate- How do you then separate? How do you separate that emotional piece with the actual really quantitative piece?

     

    Elise

    Well, it's interesting because it is something that we, in the industry, do talk about, don't fall in love with your companies.

     

    Camilla

    It's so hard not to, surely.

     

    Elise

    It is so hard not to. I actually think every analyst that I know or I've worked with has one company that they are in love with, where they have blind spots. I know that I have a company like that, where I have the blind spots, but I'm also aware that when it comes to this company, company, I do have blind spots. And so it's that awareness, where if other people in your team also know that that's a bit of a blind spot for you, then they might prod harder and push you harder on when we're around the table every morning, doing our morning meeting and talking about that company. Because like it or not, there's some stocks or some companies, where you just have this great feel for it and you can just trade it. It's like a gut instinct and you go, Okay, I know this stock will do this, the market will react like this, and therefore you can call it really well. There might be other companies where you know that the long term trajectory, you've got such high conviction in the long-term, it's hard to then pull back and go, okay, short term, this is how the market might react.

     

    Elise

    And so the journey, you might know that from day one, in year one to year 10, this company is going to be significantly larger. But it's that journey on that, to get there, which can be extremely volatile. So, yes, it's an interesting question. I think it happens. And so then is the question, well, how do you avoid it happening? Or do you go, Yeah, actually, it's human nature. I know it will happen. How to then put the guard posts in place to make sure, the guard rails in place, to make sure that other people are also aware of it and we manage it accordingly?

     

    Camilla

    Yeah, that's good. Telling people that you know that you've got those biases, I think it's really good.

     

    Elise

    Yeah, absolutely. Because we all have bias that is, I think, unavoidable. To have biases in different things. It's that self-awareness to then go, Okay, I know that these are my blind spots, and this is where How I can try and risk-mitigate them.

     

    Camilla

    Got another question on the hottest area of the market right now, which is AI. Yes. What's your thoughts on, firstly, the companies that you invest in and how they are using AI, but also AI itself as a theme that's going through the market? It is the hottest thing, right? But surely valuations are stretched and it's overblown. What's your views?

     

    Elise

    Okay, I've got a lot of views, as always.

     

    Camilla

    Good.

     

    Elise

    Yes. But I will start from my big picture view. So if I think big picture and characterise the prior decade that we were in as a period of fiscal policy, and so the markets, sorry, monetary policy. So the markets were very dependent on, very driven by interest rates, what the Fed was doing, what a bank was doing. This is where now in a different decade, and this decade is one which is fiscally driven. So it's around investment. And so we've seen fiscal decisions and investment decisions, I guess a decade of CapEx and changing the way the market is reacting and how we need to think about portfolio, constructional, stock picking. And so if you think about it from an investment perspective, we have the green energy transition. And so you've got government policy like the IRA, Inflation Reduction Act over in the US, for example. Then we also have the geopolitical environment and government's increasing investment in defence, that deglobe and deglobalization, which goes in hand with that. So you've got companies looking to move supply chains back on shore. So the US, you've got the Chips Act, for example. So building semiconductor facilities in the US.

     

    Elise

    And then the third thing is the generative AI way. And so the CapEx numbers that need to go in to build out generative AI is just huge. So then if we're in this era of CapEx, how do we then think about the markets? So that's my first perspective. Then if we go into generative AI specifically, and what's my view on generative AI? So I think generative AI is going to be a game changer. So a bit of a revolution. It's like the Internet. It's one way to think about it, except we're probably rolling out generative AI can be rolled out quicker than the Internet was rolled out. And so then it touches so many aspects of what we do. So there is the impact on our economy from a productivity point of view. So what does generative AI unlock maybe more of the labour force to go into other areas or to do more productive work? Do we see productivity growth for the first time in a long time in our labour force? Sure. Then secondly, you have the wealth effect of this NVIDIA and those companies linked to Gen AI flowing through the economy.

     

    Elise

    Because of all the wealth that generative AI is creating, I think this period, most recent quarter, was one of the Most meaningful for... In the US, I think the number of retirement fund millionaires increased something like 35 %. And so that has a wealth effect where people go spend money. And so you have that bifurcation of the consumer in the US market. So the difference between those who have shares and those wealthier demographics, versus the people who are most under pressure and perhaps don't have access to shares. And then, I guess, thirdly, then you've got how are companies then at a corporate level adapting to this this tremendous change. And it's interesting. I was having a look this morning at Microsoft and then also some of the IT services companies. So if I think about how corporates are adjusting. So you've got, firstly, the revenue opportunity from companies being able to sell generative AI solutions to their customers, which will take time to flow through. And in the meantime, you've got the expense impact from having to invest in generative AI ahead of expectations. So looking at the Goldman Sachs forecasts this morning, they're forecasting that this year, Microsoft is spending $25 billion plus US on CapEx for Gen AI just this year.

     

    Camilla

    Alone. Not anything else.

     

    Elise

    Not anything else. No other company. And the revenue, and they're the leaders on the revenue But their revenue, they're probably going to generate from associated services is probably in the order of three and a half billion. So they're not yet generating return on all of that investment. So you've got a period where there's a lot of cost that's going into or investment that's going into generative AI without necessarily yet delivering the results from it. And so it's interesting because then how does that flow through? How I'm thinking about investing. So on the software side, particularly enterprise software, there's a little bit of pressure where their customers have gone, hold on, I'm going to spend money on I. T. But first of all, I need to work out. I need to solve this generative AI issue first. So rather than going out and doing a new ERP system or a new HR system or whatever. Firstly, I'm going to go and make sure I have my cloud transition intact so that I'm prepared to adopt generative AI. And so software is having a little bit of a pause whilst that transition to the cloud, which has been ongoing for many years, if anything, is probably accelerating.

     

    Elise

    And so when I think about how does this impact investment decision So we have very much focused in our portfolios on the infrastructure side. So the infrastructure players most exposed to that build at data centres. And so this is something I did a trip to the US in September last year. We were already positive on data centres and the cloud story. And I came back from that trip to the US, very positive on generative AI and what it meant for deployment of data centres. And so if you put it, to put it into perspective, I've seen numbers that generative AI is anything from a three to a 10 times impact on the size of the industry.

     

    Camilla

    So then how's it going to affect your job?

     

    Elise

    Well, I think it is any job which requires creativity and thinking, I think will still be required. But I think about it as being able to do more. So internet didn't disrupt my job, for example, but the ability to do emails made it so much easier. And so then I've been thinking about, well, what tools can I use to make my life easier? And so I've I've got a bunch of ideas, and then I have slowly been thinking about, well, what can I be doing and how can I do this better or what tools could I potentially use? So that's very much an ongoing journey, and I'm pretty early in the stages of that.

     

    Camilla

    Well, I'll give you a quick heads up. We're interviewing Emina Rosenberg and her new fund. Yes. Fully integrated with AI tools. I've seen that in live, and that's pretty amazing.

     

    Elise

    I have seen, I think, a couple of posts maybe on LinkedIn with them talking about what they're doing, and it's pretty cool. So I think- I got them to pull up a stock that they didn't have a research report on, and that research report was written in 20 seconds.

     

    Camilla

    Yeah, amazing. It was pretty amazing.

     

    Elise

    I think the difference is, so if you need a summary of information that's currently available, I mean, it's an amazing tool for it. But a big part of my job is going out and having, is fact finding and having conversations. So like Xero, I might go out and speak to 20 different accountants a year and say, What do you like about Xero? What don't you like? What product have they released that's working well for you? What's What's not working well for you? What are your thoughts on pricing? This is not so easily captured.

     

    Camilla

    No. But what it will do is give you more opportunity to do a better job at that aspect of your job.

     

    Elise

    Well, yeah, it will unlock more time that I can spend on doing that. That's my hope anyway.

     

    Camilla

    It might unlock some more time, which is my next question about who are you outside of work? I know that you mentioned You mentioned finding more extension of yourself outside of work. Tell me a little bit about who is Elise outside of 9:00 to 5:00.

     

    Elise

    I think what I said is that my 20s were characterised by being solely focused on my career. And then my 30 so far have been much more about Elise, the person who one aspect is a very passionate career woman. And so I guess this has been an ongoing journey for me. And if I think about who I am today, I am, yes, I am a passionate fund manager, but I am also a partner, a daughter, a friend, a sister. So all of those relationships, family, friendships, personal relationships are incredibly important to me. I also have a lot of passions outside of family and my career. So I'm a very active community member. I joined a few years ago, and I think this is something we have in common. I joined my local surf club at North Bonda, which I absolutely love.

     

    Camilla

    I love- So fun.

     

    Elise

    It's so much fun, but it's also I love being a part of a community that is centred around saving lives. And that education piece on safety at the beach.

     

    Camilla

    And it's outdoors, it's healthy. To me, it ticks a whole bunch of boxes, and that community piece is just one of them.

     

    Elise

    Absolutely. And it's equal. I mean, everyone's equal on the beach. You have all sorts of people from all sorts of walks of life. But we all have a common purpose and a common goal down on the beach, which is saving lives. And then the other aspect of that, which I absolutely adore, is the masters competitor community. And so I'm lucky at North Bondi, there's an opportunity to train pretty much every day with an amazing group of masters competitors. And masters starts at 30 and it goes...

     

    Camilla

    We're all not that old, though.

     

    Elise

    It goes well into your 80s. So I think at the most recent carnival, we had competitors spanning every range from early '30s to '80s. It's amazing being a part of a team like that.

     

    Camilla

    But you know what? No matter how often I practise the board, I still can't love it. I still can't love it.

     

    Elise

    I I actually I do really enjoy it. I'm also really bad at it, which is great because it means I can improve.

     

    Camilla

    I prefer the surfski. That's my thing.

     

    Elise

    I also love the surfski. And what's been really fun about it is I've always been a swimmer, but since joining the surf club, I've learnt new skills, not only in terms of the saving lives piece as a lifesaver, but also learning new skills, how to paddle a board, how to paddle a surf ski, how to read the surf, how to judge different conditions. And I love that aspect of it. And I also think there's a lot of lessons in life that come from it. So for example, if I think about risk management and then also confidence, like going down to there's a period where I was swimming pretty much or almost every day at the beach. And every day the conditions are different. And every day I would go in and I might go under the first wave and I'd have that little, or I'd face that first wave if it was a bigger day and I'd have a little freak out. And I go, oh, no, I don't know if I can do this. But go under the wave and I go, Oh, okay, I can do that. Okay, let's just go under another wave.

     

    Elise

    And all of a sudden, you're out the back and you've made it through a heavy break. And you go, Okay, I can do difficult things. I can read the conditions. I can adjust. I can manage the risk. I think that was just at that point in my life was a really good daily reminder that I was tough and I had those tools in my mental toolkit to pull out when I need them.

     

    Camilla

    I'm going to ask a question I ask everybody, and everyone has a different view, but I It's a different answer, which I'd love. Tell me, what's the most valuable piece of advice you've been given and why it was important? It might have been a timing thing or it might have been, I don't know. Why?

     

    Elise

    I don't know if it's... A piece of advice doesn't necessarily come to mind. I guess there was something that happened in my personal life, which crystallised the big change for me. And so I can narrow it down to this moment, where I'd gone through a very tough period in my personal life a few years ago. But at the same time, my performance Because at work had been really good. I sat down with my boss that year to talk about my bonus, and he paid me a number, which I always thought, once I've hit that number, I know I've made it. I always thought, once I hit that number, I'll be so happy. Then I'm sitting in this meeting and I'm trying not to cry because I'm so unhappy, and then I can't understand why being paid this number. You should be happy. Meeting this goal I'd set myself, I should be happy. And so I then went on a journey to understand why. And what I learned was that the difference between intrinsic and extrinsic motivators. And so for me, what really drives me and what really motivates me is my ability to do my best work and feel like I'm doing quality work as the and knowing that I'm doing it for myself versus money or daily performance.

     

    Elise

    Doing it for others. And doing it for others. Because the other thing I don't think is sustainable, when stocks go down or when something goes wrong for me, I feel it deeply and it's painful.

     

    Camilla

    It's hard.

     

    Elise

    It is hard. But also I do not want my mood every day to be driven by if the fun's up or if the fun's down. I don't I want it to be driven by knowing that even if something one day doesn't go my way, I know that I was on top of things and I did my best work. Where I will hold myself over the calls and be really upset is if I know actually I missed that and I should have been on top of it, and I missed it because I wasn't doing my best work. Yeah.

     

    Camilla

    So the moral of the story is always do your best work.

     

    Elise

    For me, For me, that is what drives me. For other people, it might be something else that drives you. But working out what it is and then making sure that you do things that are aligned with, I guess, that personal motivators or those purpose That personal purpose.

     

    Camilla

    Yeah. It's a great lesson, and we're coming to the end. But before we come to the end, we do this quick fire round. Okay. Where I ask you something, and you need to tell me exactly the first thing that comes into your head. Okay. Okay? Yeah. You're ready for this?

     

    Elise

    I think so.

     

    Camilla

    I don't bite. It'll be fine. Okay. How would your friends describe you?

     

    Elise

    My friends would describe me as outgoing, kind, and a bit adventurous.

     

    Camilla

    A bit adventurous? Not just adventurous? Just a little bit adventurous.

     

    Elise

    A bit adventurous.

     

    Camilla

    Good. What's the most important money lesson you've learned?

     

    Elise

    The importance of investing from an early stage.

     

    Camilla

    That's a good one. My hidden talent is Well, I love cooking, and I'm pretty good in the kitchen once I've got a recipe to follow, so I would say that. Great. I'm going to invite myself around.

     

    Elise

    I also have an amazing wine collection. So we will do that and open a bottle of wine.

     

    Camilla

    That's a hidden talent or an outcome to go with your hidden talent?

     

    Elise

    I think it's a nice incentive to cook a nice meal because then you get to open a nice bottle of wine to go with it.

     

    Camilla

    Totally. No incentive needed, though. On my bucket list is?

     

    Elise

    One day, I would love to cycle from Egypt to Cape Town.

     

    Camilla

    Oh, wow. That's a long It is.

     

    Elise

    There's a tour. I think it's Tour de Afrique is the group that does it. I stumbled across it, I don't know, 15 or 20, maybe years ago, early on on in my career where I was a bit bored and I thought, Oh, this is before I moved to banking.

     

    Camilla

    I thought, What can I do for three months? I'm just going to ride from the top of Africa to the bottom.

     

    Elise

    Yeah, and I think it's three or four months. They break it into two weeks' stages. I've just always thought since then, Gosh, I'd love to do something like that. But the reality is that's probably a retirement.

     

    Camilla

    Training involved. Oh, my God. What is your favourite book or podcast?

     

    Elise

    I'm a very avid reader, but I'm going to say I'm really into podcasts at the moment. I love The Imperfects because I do I love how they talk about mental health in such an open and honest way.

     

    Camilla

    I love that. I'll have to go and have a look it up. Yeah, great. What movie do you absolutely love, or are totally embarrassed to admit.

     

    Elise

    I had a lose a guy in 10 days. Or anything Harry Potter.

     

    Camilla

    Harry Potter is not embarrassing, surely.

     

    Elise

    Well, it may It depends on how many times you've seen it.

     

    Camilla

    I know a number of people who've probably seen it in the hundreds of times. I think you might be one of them. If you had to invite anyone alive or dead to dinner, who would it be and why?

     

    Elise

    Winston Churchill. I love reading. I've read many books about him. My biographies and autobiographies are my favourite genre. I would love to understand more about his history. But also, he worked so hard at building the skills early on in his life, which then he then became so well known for being- For being erradian. Yeah, erration. Yeah, erration. He He studied that and studied military history and things like that. I would love to understand more about his mind works. He had many challenges that were thrown at him through life. I'd love to understand how he navigated them.

     

    Camilla

    Is that your first question at dinner to him?

     

    Elise

    I'd probably start with something a bit softer.

     

    Camilla

    Hi, how are you going?

     

    Elise

    And open a bottle of champagne because I think you love champagne.

     

    Camilla

    Yeah, exactly. If I wasn't doing this job, I'd be a...

     

    Elise

    Probably a vet. Although I feel like that's an old Elise. That was the childhood Elise. I think today, what would I be doing? Gosh, I'm in medicine. I have a fascination with how the human body works, which has developed as I've gotten older. I think I would have loved to have learned more about that.

     

    Camilla

    I'm deep into Peter Atteer at the moment. Oh, yeah. His podcast and his books. I agree similarly in that it's all about having quality of life, not quantity.

     

    Elise

    Yeah. Although having both would be great.

     

    Camilla

    Yes, totally agree. Tell me something no one knows about you.

     

    Elise

    I'm actually very open book, so that's hard.

     

    Camilla

    No, surely.

     

    Elise

    Something.

     

    Camilla

    I know, although it's something that I know, but the listeners might know, it's your birthday coming up. Do you know what? Same with me.

     

    Elise

    Do we share the same birthday?

     

    Camilla

    Not sharing, no. But within the same week.

     

    Elise

    Okay. Well, yes. So it's my 39th birthday coming up. I share a birthday with my uncle, who I'm very close to. And my uncle and I have If anything, grown closer through recent years as he's been there for me in some tough personal times. And so whilst we've celebrated birthdays together at different points in the past, he's now overseas for 12 months and enjoying his retirement. And I'm going up to Port Stephens with my partner.

     

    Camilla

    That's great. Yes. That'll be fun. Yes. Well, happy birthday.

     

    Elise

    Happy birthday to you, too.

     

    Camilla

    Yeah, it's fun. If I was a superhero, who would you be?

     

    Elise

    Well, I think the go-to would be Wonder Woman. But then can I be a male superhero?

     

    Camilla

    Totally. We are. No problems with that.

     

    Elise

    Okay. I think I would be maybe Batman. Batman?

     

    Camilla

    Yeah. Why Batman?

     

    Elise

    Well, probably because I used to watch a cartoon. Growing up in Hong Kong, the choices on TV were pretty limited.

     

    Camilla

    Like, Kong, Power, that bit.

     

    Elise

    That was on every night, and I loved Batman. Batman and Robin.

     

    Camilla

    It is fun.

     

    Elise

    They get to go down to the Bat Cave and completely transformed. They have the alter egos. It's a fun lifestyle, I think.

     

    Camilla

    Yeah, I agree. Okay, last one. Describe in three words why a career in finance is awesome.

     

    Elise

    Flexibility. There is a bill. So I mean, the market hours are pretty good from a female perspective. Markets open 10:00 till 4:00. So that gives you a bit more flexibility versus coming from banking when you just can never, or anything which is really client service facing, you don't have control over your own diary. So that's one aspect. The second aspect is power. I wouldn't say that I a power hungry person, but when you are allocating capital, there is a sense of responsibility that comes with ensuring that that is done well. So that's where I think about having greater diversity across those capital allocating making decisions is really important. And finally, you get to meet the most interesting people and have the most interesting conversations across so many different topics. I just love that. For someone who is curious about how the world works, a career in funds management couldn't be more suited to you.

     

    Camilla

    That is my favourite aspect That the intellect and the curiosity and everyone from different segments of the market and different segments of life and understanding value chains, that everything. I just love that.

     

    Elise

    Yeah, no, me too. Absolutely. The end, can I add a four?

     

    Camilla

    The amazing people you get to meet. Yes, extra bonus. Oh, yes. Oh, thanks, love. Yeah, no, I agree. I've made some of my best friends in the industry, and I just love to be surrounded by interesting people, and you're amongst that crew. I love it. I love it like you. But thank you, Elise. Thank you for being so powerfully authentic today. Thank you for telling us about your journey. I love the roles of your uncles and certain people in your career when they've gone, they've asked the right questions. Why do you want to be a vet that is? I love your journey offshore. I love that your your epiphany in your late 20s, early 30s, and the ability to find yourself. It's a really tough thing to do, that self-reflection, and knowing who you are at the end of it is such a reward. So I'm really glad that you've been able to share that with us today. Thank you. It's been great to have you on, and I hope to have you on again soon.

     

    Elise

    No, thank you very much for having me. And I think it just goes to show the power of asking great great questions, which you've done. I think being able to ask great questions is a skill. Like you say, it can catalyse certain change and direction of people's lives or careers or decisions. So thank you.

     

    Camilla

    The information that is in this podcast, we always talk about finance in this podcast, but it's not financial advice. It's actually really careers advice. Really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances with that. But this is all about careers advice and how finance will be a fabulous career for you.

     

S6 Ep1 Meet Karen Jorritsma and learn how AI will change the future of finance

To kick off the first episode of season 6, we have the amazing Karen Jorritsma, Managing Director - Head of Equities, Australia at RBC Capital Markets who discusses how she got her first role by calling the firm and asking if they would hire her and why she chose a career in finance.

She also gives her thoughts on how AI will impact those currently working in finance.

An awesome episode that is not to miss! 👠

  • Karen

    He was like 28 years old and driving a Ferrari. And I thought, you know what? He made it sound so fun and so interesting. And I thought to be 28, driving a Ferrari. Okay, cool. That sounds like a good job.

     

    Camilla

    Welcome, everyone. Back to another episode of Shares Not Shoes an Insider's Guide to Careers in Finance. I'm your host Camilla Love, founder of F3 Future Females in Finance shares Not Shoes is a podcast whereby I interview some of my favourite people, all with one thing in common they work in finance. We lift the lid on who they are, how they came into a career in finance and arm you with some knowledge about why a career in finance could be a good fit for you, I will promise that all my guests will share some amazing personal stories. We'll be open and honest and will inspire you.

     

    Camilla

    So let's go!

     

    Camilla

    Today we are delving into sell side equities and we're going to do it with none other than the best at it. Nothing better than starting with the bar. Really, really high, huh? Today's guest has over 20 years of sell side experience and is always in the media being quoted on things such as oil prices, tech stocks, interest rates, company specific events, you name it. She has an opinion on it. She's one of the smiliest people I know. Her current role is managing director head of Equities Australia at RBC capital. We are very lucky to have her along on today's episode of Shares Not Shoes. Welcome, Karen Jorritsma.

     

    Karen

    Thank you Camilla, so great to be here. Very excited to be talking to you.

     

    Camilla

    I am so keen to delve into your story. And we're doing a season on equities, and we're doing everything from buy side to sell side to global to domestic to to everything, you name it. We're covering it this season and I am super excited to have you because you are one of the top females and longest running females, I dare say in the Sellside equities in Australia. So we're super excited that we've, you know, been able to nab you on today's episode. So let's start at the beginning. How would you describe your day to day role and tell us all why you love it.

     

    Karen

    These are this is a great question. So, you know, I'll start at the very beginning of why I love it. I think the market is something that you absolutely have to love to be here because it's a lot. I mean, the market, the equity markets as a whole are more than just a job. I always say it's a lifestyle. Whenever I interview someone, I say it's true. It's a it's a lifestyle. Because because of the nature of our job, it changes so much every day. And there's so much going on that if you don't enjoy being in a very dynamic, changing environment, this will be a very punishing job. So I think, you know, it always has to. I always look for people who say, you know, it's in your heart. I think the equity markets and and you know it's in your. Yeah. And you know this and you know it's in your heart too, because you and I both watched when people retire or leave the industry, they never quite leave.

     

    Camilla

    No. No one.

     

    Camilla

    Ever. No one ever. Does they still dabble in it. They always have an opinion on stuff. They always come back into your circle and they've, you know, what do you think about this? And what do you think about that? Yeah. It is I love it and I'm with you in that. One of the reasons why I love being in finance is every day is not the same, because the fact that markets take so much information in every second of every day is not the same.

     

    Karen

    Absolutely. And a when you come to work, you never know what's going to happen. You kind of look at your diary and think that's what you're doing, but invariably that.

     

    Camilla

    You're free all day and then.

     

    Karen

    No, you never are. And then you know what I, what I think is the great thing, if you have, you know, that intellectual curiosity, this is the most amazing career, which on the crux of it, you don't think about that because, you know, people think it's maths and all these other type things. But the reality of our business is it's about being intellectually curious because you've got to want to learn about so much. And I think the other thing which keeps people addicted is you never stop learning. So there's always something to say and think about.

     

    Camilla

    Absolutely. So how do you prick your curiosity? Because, you know, you have to be a, you know, a a generalist and a specialist at the same time. You need to know about mining and tech. You need to know about interest rates, and you need to know about supply chains. You need to know about retail and everything, everything in between. How do you how do you make sure that you know a little about enough to ask the right questions to the people who sit across the table from you?

     

    Karen

    Yeah. Well, you know what? That's one of the great questions to a broker, because I think within a three minute conversation, all the things you just put there often are discussed within a very small window. So and your mind has to be able to switch between those as well in that time. So do you know what it is? It is I always say to the young guys who work for me that you're doing the most all of the time, and, and that really means I'm reading everything. I'm watching everything I can. You know, there's never a spare time that I just sort of do nothing. I'm watching CNBC at 4:00 in the morning, then I'm reading things in the paper. I'm, you know, when you get the opportunity to sit with a CEO, you're really listening to what that CEO says so that you're feeding yourself so much data at all times. You know, we're like those computers. They're feeding the AI machine learning machines. So yeah, hoping something comes out.

     

    Camilla

    So tell me, tell me about like, you get up in the morning, you do watch NBC, NBC at 4 a.m., like, do you? What do you do? Do you go for a run? Do you read whatever's happened in the US overnight? How? What do you do?

     

    Karen

    Yeah. Look, this is going to sound like the most cliched thing I was just reading about in the New York Times. The Wall Street's obsessed with working out, and I'm no different. So I get up to. Yeah, yeah, I think I think, you know, I think we are, because it's the only thing that you can control in your day. So it's a stress.

     

    Camilla

    Relief for me. Stress relief. It's out. That's the you know, I'd start the day well and that's how it starts.

     

    Camilla

    Yeah. Don't you think like you have to start how you mean to go on. So I start, like you said, sort of early for for 20 ish and then go to the gym. I'm in the gym with my trainer at five. And as you probably understand, I have someone I have to meet at five so I don't get out of it.

     

    Camilla

    Otherwise they keep you fully accountable.

     

    Camilla

    Yeah, and I'm paying for it anyway. So I figured, oh God.

     

    Camilla

    In more ways than one.

     

    Karen

    Yeah, you're paying in all the way. So, you know, you're in the gym at five. Which is great though, because it kind of really, you know, fires you up and and this, you know, as you know, the nature of this job is it's an early start. We're in the office by seven at the latest. Um, so you kind of got, you got to get yourself together because of course, by the time you get in, you've got to have watched the overnight market. You need to know what happened in New York and in London. You can't come into the office without any idea because Australia really depends very heavily on that. So, yeah, a lot of my day is very, very heavily front loaded with, you know, exercising, understanding what's going on, getting to work and then getting on the screens to see, you know, where we're going to be positioned for the day. So a lot of activity happens before the average person gets to the office.

     

    Camilla

    I think, oh my.

     

    Camilla

    Gosh, that is so true. It's like you've run a marathon before like 9 a.m. I know.

     

    Karen

    Well, you know, you watch people go get off the train at 9 a.m. and I think, oh my God, it's almost luncheon. Exactly. So why is everyone so late for work today?

     

    Camilla

    So, so true. And then. So what do you do in the afternoons? Do you do you relook at your models? Do you positioning your whether you're going to be you know, what's happened versus whether it's, you know, your analysts come to you and say, hey, I'm thinking about moving this from a buy to a hold to a sell. Do you? You're out talking to the buy side and, you know, company director, tell me what you do in the afternoon, because obviously you get a lot done in the morning. But the afternoon piece is also critically important, too.

     

    Karen

    Yeah, yeah. Look. Absolutely. And I will say in the morning, we do have our morning meeting where the analysts pitch to us their ideas. So they're basically running through, you know, are we buying this stock. Are we selling this. This is what we're you know, this is our broking for the day. So once we've got in the morning is crucial for that part. Sort of go in with what we intend to talk about in the market today. And then, you know, the rest of the sort of late morning into the afternoon spent discussing that with the buyer side, telling them why we think BHP is a buyer or seller and what stocks they should be focused on, where we think the oil price is going and, you know, all those types of things. Um, often because it is a very relationship heavy job, you know, you're often catching up with people in person. You might be going to a lunch often in the afternoons you'll spend some time catching up with the corporates.

     

    Karen

    So the really great part of my job, which I absolutely love, is, is catching up with corporate Australia and how they're seeing their businesses. So there's a lot of that type of activity that happens in the afternoon. And yeah, meetings. I mean, in my role, there's a lot of meetings I could only imagine.

     

    Camilla

    And tell me about, you know, in those meetings, you need to get as much information out of these corporates as possible to add value to your clients on the buy side. Right. How? You know, I'm always interested in how can you tell the BS from the truth? How can you how do you read body language and how do you do the yeah, even the, the um, so we talk a lot, you know, in our industry about the hard skills, about the maths and the modelling and all that sort of stuff. But really, I think it's the soft skills that can change the dial in the way that you interpret everything. What are your thoughts?

     

    Karen

    Camilla I absolutely agree. And I actually think that's what I have a view that women are really great at this job because of exactly as you're pointing out, some of the soft skills, because the maths and all of that stuff is great. But the reality is when you get into this industry, I remember my, you know, education. I went to university like everyone does and does commerce and economics like everyone does. And I realised very quickly in the first six months of this job that absolutely served me no good whatsoever. And, you know, I thought, hang on, you know, I know everything. I went to university and did all this stuff and. Yeah, well, that's that's great. But what you actually learn is on the job. And, um, you know, I think when you're sitting in front of a management team, you're definitely watching what they're not saying and what they don't want to answer. And I mean, look, the reality is there's a lot of listing.

     

    Karen

    ASX listing rules. You have to, you know, disclose things and be very transparent in corporate Australia. So I find the vast majority of them play by the rules very closely. But you can certainly tell there's some of those around the edges. You know, I always look at I look at the. Yeah. And you know, that's what makes it interesting because of course, like you said, the our job is to add value. We don't just repeat what companies say. So I know in the old days we used to look at the watch and the shoes that they were sort of rolling around in. And sometimes the, watch seemed excessive for the role they had. And all those types of like, are they too flashy? And, you know, you definitely look at the demeanour. I think you can tell a lot from the demeanour of of a CEO or CFO if they look positive or if they're sort of slumped in their chair and look exhausted, like, you know, they've spent all night trying to make things look better than they are.

     

    Karen

    So I think, yeah, I think the soft skills are massively important in this business and in all ways. Even when you're talking to your clients, as in the buyer side, you know, you're looking for the soft skills and listening, like actually hearing what they're saying to you is a massive skill in itself, to be honest.

     

    Camilla

    You know, it's the interpretation of it. You know, all the information, all the synthesis of the information that you get and being able to put it into your models and describe it to your clients and really add that value. I mean, that is the core reason why the sell side exists.

     

    Karen

    Oh, absolutely. Yeah, absolutely.

     

    Camilla

    So tell me, and I'm going to go back to basics here on this on this question. Tell me what the difference between sell side and buy side is. And why is Cellsite important part of the financial ecosystem, and even maybe touch on how the sell side has changed over your career.

     

    Karen

    Okay. So the sell side versus the buy side. The buy side, other investors buying stocks. So they're the ones who are, um, you know, investing the superannuation funds. They're buying the assets, whether they be shares or, or ETFs or whatever, the asset class they're buying and investing for their for their client base, which is, you know, in my world, that's the institutional investor they're buying for a super fund or, you know, high net worth individuals on the sell side. We're over here, you know, basically selling you ideas and products and equities or fixed income or rates. So we have a suite of products that we're selling to the other side, which is the institutional investor side. So that's you know, the very core of it is we're providing the products. And then the investor group is buying what you know, whether it be equities or fixed or rates, whatever it may be. Mhm.

     

    Camilla

    So then why it's why is it so important to the financial ecosystem the sell side.

     

    Karen

    Well I'd like to think we add values. So of course you do. Look I think you know it's important for many fronts and some of it is around providing capital. So I think you know I work in a global investment bank here at RBC. And we have a big balance sheet both in Australia and certainly globally. And you know, we provide capital to corporates. We can provide capital and lending to institutional investors. So we absolutely provide like the, you know, the very core of what is corporate finance. I think essentially, um, and beyond that, though, of course the other parts of it is you've got a whole bunch of specialists in all these fields globally. So if you're, say, talking to me, I can tap into my global network. And if you're my client, I can provide you some views direct from the New York trading floor on, you know what they're saying about tech stocks right now. And so there's an element of that, that if you were an investor, if you were running your own firm, it would be very expensive for you to have that kind of reach.

     

    Karen

    So you do you do sort of garner value from the advisory part of our role as well, which is me telling you what's going on in the US and London and everywhere else. We've got an office as well as the actual, you know, product suite that we do offer. So there's, you know, two parts to what? Well, there's multiple parts, but they're sort of very basic parts of what an equity business would provide you.

     

    Camilla

    And I think about it as, um, you know, lots of people do lots of research into every company and every, you know, different facets of the financial ecosystem. But what I think, like one of the core attributes of the sell side is they are so focused in on uncovering corporate information that may not be even available or seen by the rest of the market. And therefore you can provide such insights into companies, into segments of the market that others might not be able to. As you say, have access to have the money or resources to provide to get into whatever it is, but it's just that insight that you can provide.

     

    Karen

    Yeah. And I think that's where the advantage of having these big global investment bankers offers that scale that we can feed into, you know, whoever, whoever the client is. And I guess the other important part is the trading element is the broker. We pay the licence into the stock exchange and we do the physical. The you know, it's now all on computers, but we do the actual trading. So if you are running an institutional, um, book, you do need to trade stocks. And the broker provides that connectivity into the exchange, which is all heavily regulated and licenced. So that's, you know, a pretty crucial part of the process.

     

    Camilla

    And there's money in execution. Right. So it is really you know, it's it's really important.

     

    Karen

    Yeah, absolutely. Because, you know, and this is what any sales trader who will tell you because that's their daily job. But the sales trader's skill is very crucial to this process. Because as much as buying and selling stock sounds pretty basic when you say it like that, the reality is, as you know, you want to get at the right very technical. Yeah, well, that's what they tell me anyway. Camilla. But that's.

     

    Camilla

    But.

     

    Karen

    That's you know, you want to get it at the right price. You want to make sure you're not changing like you can. If you go too hard into the market, you can really skew the share price by, you know, putting in big numbers and then, you know, you're buying stuff 7% ahead of where it needs to be. I think the element, the other part of that too, is you may want the average to be over a certain period of time. So that's where the, you know, the skill comes down. And then of course, the other part is if you need sort of large liquidity in a particular stock, you may need a sales strategy to step in the middle. And they know that they're another trader. Yeah. Block trader. So they know where to seek the liquidity for you. So there's all kinds of parts of the trading function offers that I think is a huge part of the, you know, the basis of what we do here.

     

    Camilla

    Yeah, I absolutely agree. And, you know, particularly in the small cap space, those block trade, you know, having access to, you know, the capital on the other side and knowing where capital can be reached if you do want to buy or sell. Um, yes. You know, blocks. It is really it's so valuable, really valuable. And how has it changed over your career?

     

    Karen

    Look, I think, you know, I started my career straight out of university, and it's been 24 years, and it's changed pretty materially, I think, you know, back in the day. And if anyone wants a history lesson, I'm happy to give it to them any time. But but and I hate that saying back in the day because the young guys just rolled their eyes and go, oh my God. And it makes you.

     

    Camilla

    Feel like you're your grandma, right? When you really know what I know in the olden days, I know.

     

    Camilla

    I'm like, yes, we had computers and mobile phones. Yes, that was Yeah, that was a thing. Um, but I think, you know, we I in my era, when I started as an analyst, I was a research analyst. And, you know, we were still being paid by the investment banks and the investment bankers, and we were doing kind of what they wanted as effectively the lack of compliance and regulation did, you know, was a real thing back then. So since then it's changed materially from a compliance and regulatory perspective. There's, you know, more Chinese walls between the public and private side. Um, you know, there's more um, you have to more independence, I think, between research and sales and trading. So there's a whole bunch of rules that came in to try and make the playground much fairer. I think the other side of it, too, is, you know, what the what? Because of computers and technology, basically execution has been massively aided by what technology provides from that perspective too.

     

    Karen

    So that's been the key change is probably technology. And, you know, I suspect that AI is going to be the next generation and the next derivative of where I think that's a whole thing on both the buy and the sell side that, you know, we're currently in the early days, not early days, but we're addressing pretty quickly here as well.

     

    Camilla

    Do you have a prediction on that for ten years, 20 years down the track when maybe it is the olden days?

     

    Karen

    Yeah, I know how scary for all of us. Yeah. I think, you know, we can see today already that AI is really assisting people in taking vast amounts of information and deciphering it very quickly. Yeah. So I think from a research perspective, obviously that's very helpful when like you said earlier, when you're going through annual reports for the past 15 years, if you have AI, you can do that in probably a minute and have even. Yeah, less. Yeah. And have a very, you know, sensible kind of piece of paper that tells you what you really need to know. So, um, I think all that stuff changes it. I think on the trading front, I and we're already doing that here at RBC, the, the outcomes that I can give you will in fact be better than human because again, you can take a huge amounts of information and synthesise it super, super quickly within seconds and do things that humans can't. Human brains just can't do. So I think, you know, we are about to see that on both sides of the sell side.

     

    Karen

    And I would sort of really I'm looking at to what happens to the buyer side because I think, you know, the big hedge funds will be using AI as well. I mean, they've already they've already been using it. And we've seen that globally in the shift that quant funds have as well. So it's going to change the nature of how the market trades. So I think there's a lot coming our way from AI.

     

    Camilla

    Yeah absolutely. And to tell you the truth I actually can't wait. Like for me, you know, you go I go back to that word that you used earlier. Curiosity like that piece is super interesting for me in the AI and ML space because it can be a full game changer, but on top. But then I think to myself, well, you know, where does fundamental investing go from here based on that? Do you Do you know you use it to synthesise that information really fast. But then there's this human lens that still sits over the top of it. What's your view there?

     

    Karen

    Yeah, I think so. And well, that's what we hope, don't we, Camilla? That the humans are still needed. Otherwise, you and I, you and I will be having a very different conversation in time, I think. I mean, that like, that's what I think we all hope really, for for ourselves and for our jobs and maybe humanity if we want to get that deep. But I think, yeah, I mean, look, I think there's always going to be an element of trust. And certainly, as you know, in this business, trust is a huge factor. And people have trust in what people tell them and, and help make them money and what they say. So I suspect that's always going to be there, because computers really can't tell you if you can trust a CEO. The computer can't tell me if they can trust me or trust another client. So I think, you know, let's hope for our sakes, all our sakes and humankind that that that doesn't get taken over completely.

     

    Karen

    Otherwise. It's just it's computer games, isn't it? Otherwise it.

     

    Camilla

    Is. It's very Terminator two, right? Which we don't want. No. Exactly.

     

    Karen

    In all ways. So yeah. Let's, let's, let's hope we use it as our, um, our co-pilot, as they like to say. Not our not our ruler.

     

    Camilla

    Yeah, absolutely. So I'm going to step back a little bit. Tell me about how and why you got into finance. And did you, did you know like were at uni. Do you just go, yeah, I'm going to do this. I'm going to do this, I'm going to do this. And therefore I popped out on the on, you know, as a research analyst or did you just fall into it by, by mistake?

     

    Camilla

    No, I was it was really funny. This actually I kind of always just decided and it's how I pretty much do everything. I just made a decision when I was 15, and I have no idea why I had no I had no right to decide what I decided because I was a 15 year old schoolgirl in Canberra at an all girls school. I'd never met a stockbroker in my life. To be really honest, my parents weren't in finance. Or did you even know?

     

    Camilla

    How did you even know?

     

    Camilla

    Well, I was it was school holidays and as my mother was a working mum, so she was always, you know, just like look after yourselves, which is totally fine. I was happy to do it. I went and borrowed a book off my neighbour, and the book was called Liar's Poker by Michael Lewis. And I read the entire book in, I think, a day because I could not, you know, one of those books. And I can't say I was a voracious reader, but, you know, when you pick up a book, you're like, oh, okay. I thought I'd read a little bit, but now I'm going to keep on going. Um, I think I read the whole book in like a day, and I actually never gave the book back because I was so obsessed with it. I said, that's it. Now it's mine. Um, but yeah, Liar's poker. So liar's poker, if you haven't read it, I'm telling. Have you read it, Camilla?

     

    Camilla

    No. Actually, no. And I it's one of. I'm sending you a copy. Yeah, you'll have to. You'll have to. And, you know, I'm a big fan. I'm a big fan. So, um, but I just, you know, Michael Lewis is just amazing. And I've read a lot, a lot of his books, so, um, but my book. So I want to go back to your story, but my book of the same name is Red notice. Right. So I'm just. I'm like that. Oh, so that's one for you. You know, hedge funds in Russia, you know, Bill Browder, all that sort of stuff. It was like just I read it in a day. Read it in a day. It was amazing. Amazing.

     

    Camilla

    Okay, well, I'm definitely buying that because if you've read it in a day, I need to go and get it. So. Yeah.

     

    Camilla

    Well, we can swap books.

     

    Camilla

    Yeah, yeah, we will, because I'm always looking for, you know, something when I have a holiday to read. But, um, so I read. Look, I read that book, and then in the book, if you go and read it, you'll see he's a bond trader at Salomon Smith Barney in, in the 90s. And he was, like, 28 years old and driving a Ferrari. And I thought, you know what? He made it sound so fun and so interesting. And I thought to be 28, driving a Ferrari. Okay, cool. That sounds like a good job.

     

    Camilla

    Gone are those days, though. I would dare say I.

     

    Camilla

    Know, I know, I know, I mean to be a bond trader. In the 90s, we'd all be driving Ferraris, but. Oh well. But let's be real. As a woman, I wouldn't have got a job. Probably as a bond trader. Um, okay. There's that, there's that in the 90s?

     

    Camilla

    Not now, not now. No, not everyone's desperate for them on this. In this industry, everyone is desperate. Anyway, keep going.

     

    Camilla

    On this show because.

     

    Camilla

    I want to know how you got from Liar's Poker into into finance.

     

    Camilla

    Well that basically so that basically decided that was it. I was like, okay, I'm going to do that. And I wrote down Salomon Smith Barney and that was it. And so I went off to, you know, do university and whatever. Um, and then I left uni and of course, everyone's off applying for jobs at KPMG, EY. And I was like, no chance. I'm never doing that. I think I went to one interview at PwC and thought, mm, definitely can't.

     

    Camilla

    Be an auditor. It's just not my thing.

     

    Camilla

    No, and I can't I've got to say, Camilla, I don't think they thought I was the natural auditor because I, you know, when you leave an interview and you're like I don't think that one, that one. No, no, no.

     

    Camilla

    My, my careers advisor at school told me to be an accountant, and I just I'm just not an accountant.

     

    Camilla

    Do you know what my careers advisor told me to be is they print out this sheet with all these things on And I said, I don't know why you're a teacher. You've done none of these things. Why would I do any of those? And we never had another meeting. So but no disrespect to teachers. My sister is a principal and an excellent one. So, um. So, look, I basically what happened, we got to the year where everyone got went off and got these jobs at these big firms. I decided I was just going to go and work at Solomon's, like the book. I rang them, asked for a job.

     

    Camilla

    That was it.

     

    Camilla

    Which that well, they kind of thought it was pretty funny and.

     

    Camilla

    Um, seriously.

     

    Camilla

    But I got an interview. I got an interview, so I went I drove myself up in my suit that I bought from Portmans and drove up from Canberra to Sydney for my interview at this firm. And I had absolutely, let me be honest, no idea what I was about to do or say. And, you know, had this meeting and the girl basically said, well, we've got no jobs really for you, but you seem quite fun. And I said, don't worry, just call me back when you find me a job. And that's so.

     

    Camilla

    Ballsy. It's great.

     

    Camilla

    Six weeks. Well, six weeks later, they rang me back and offered me, you know, like a very entry level job. And it was in research as someone's assistant. And I was of the view that I will, you know, make sandwiches, do whatever photocopying. I just didn't care. And so they offered me that job and I, you know, showed up with a massively good attitude. And that was it. And I've got to say, from the minute I got in, I loved it. And I took every opportunity. I said yes to everything and just, just, you know, I knew that I'd found my people. Yeah.

     

    Camilla

    And those people like, highly intelligent, you know, inquisitive, curious, you know, people who are happy to take risks as part of their career, all that sort of stuff. Like who, who are your people and where, like, why did you find them in here?

     

    Camilla

    Yeah. Well, there's a lot I think you know exactly that. Like, I showed up and there was a bunch of people similar age to me, and what I liked is they were real go getters, and that was something I think about myself. I was always someone who was happy to work very hard, but very prepared to, you know, because I really wanted to, you know, get ahead and achieve things and kind of win. Like I like winning. So I recognised pretty quickly that those people were that. But my God, they worked. I think I'd never worked in another working environment. I worked as a receptionist at a gym in Canberra while I was at university, so I hadn't, you know, I didn't have great experience in the workplace. But, you know, they they worked big hours and they still do in research. You know, we used to work every weekend, and I think I worked every night of my 20s till sort of midnight. It's a big job.

     

    Camilla

    But the learning curve was huge. And you love it. And you know, when you look around and you really think, oh, these people are people I want to hang around with, and they make you better and they push you. And that's when that's when you know you're in the right spot.

     

    Camilla

    I totally, totally agree. Absolutely. So then. So then you worked at Salomons, right? Yes. Um, and then you and you stayed on the sell side the whole time. Have you ever been, you know, wanted to do anything else? Like, what would you do if you did something else?

     

    Camilla

    Yeah, I don't know, because I think I might have been born a broker That's what I think.

     

    Camilla

    So they're going to have to wheel you out. Is that what you're going to say in the coffin? You'll still be selling. Selling equities when you're 85. Well, you.

     

    Camilla

    Know, I hope we move on from there a bit. But yeah, I think, you know I definitely think and you'll know this yourself. But you sort of found your people. You're like I'm a broker versus a PM or running a fund. I think, you know, you definitely know my personality style is I really enjoy being around people, and I derive a lot of energy from being around other people. I like big enthusiasm, and certainly working for North American investment banks has always provided me the right type of backdrop for my career, because that's I fit perfectly into that mould. Um, so yeah, I just, you know, you just really love it. And I think that's how, you know, you're in where you want to be. And I'll be staying here, I guess. So.

     

    Camilla

    I love that I've.

     

    Camilla

    Never I've never I've never I've had some years off, you know, in my career, I've had a couple of breaks where, you know, for various reasons you've had I've had a year off or two years off, and at no point during that period did I just think about doing anything else, to be honest. And that's how you know, you really like it.

     

    Camilla

    I love that. Absolutely. You know, that fire is still in your gut that you need. There's unfinished business.

     

    Camilla

    Yeah. And I'm going to admit something which is so tragic here. And you should never admit this, but I'll tell you, when you're on holidays, you can't. You kind of miss it. You go, oh, I'm happy to go back to work. Like, I love my holidays. And I have great, you know, but, you know, you go on these great, amazing holidays and it's super fun and love to be there. But I'm always like, never dreading going back to work. I'm like, oh, what's going on in the market? I'll just sneak a sneak a look or a bit of CNBC where I can squeeze it in.

     

    Camilla

    You've still got to go and hit the ground running when you get back into the. You can't. It's not like you can miss whatever's happened in the last six weeks, right?

     

    Camilla

    Well there's that. And you also kind of like I wonder what's going on, like, you know, something being announced somewhere, or, you know, the US fed done something that made the market move. Like you, you just get a bit addicted to the news flow. I think you become a bit of a news junkie from that perspective and the pace of it. I think what I actually think it is the pace that you get addicted to, that constant being fed information, the constant, um, cadence we operate at. And you do miss it on holidays.

     

    Camilla

    Yeah. Um, but holidays are very good, we will admit.

     

    Camilla

    Oh, we love holidays. Don't worry. Holidays. Yeah. So Qantas.com starts my favourite.

     

    Camilla

    They know when you're there because you've clicked too many times. Is that what you're saying? Yeah.

     

    Camilla

    Oh, they know I'm all over it. Yeah.

     

    Camilla

    So, hey, I'm always interested in mistakes, right. So because that is the biggest learning point. So tell me about, you know, an area or even a call that you made where it's been a bit of a mistake. And what happened? What did you learn and what has made, you know, things different now? How do you look at things different now based on that.

     

    Camilla

    Look, I think it's a really good question and such a good topic to talk about because invariably when people talk about their careers, it's always about the good bits and the success. And I think that's not reality. And I and, you know, people also don't like talking about their failures because you can be embarrassed or whatever. And, you know, I think the more you can say, don't worry, it happens to me. People go, okay, that's okay. The great success, I think, in life, and the great skill is to just be able to fail and move past it. And that is something I had to learn big time, because as a bit of a perfectionist and someone who'd done very well at school, you kind of get used to doing well. And then when things don't go well, you know, you really need to teach yourself those skills to overcome that and be okay with it. Like settle it in your mind. So, Camilla, if I give you the list of calls that went poorly, we will be here for three hours.

     

    Camilla

    So but there's certainly I mean, I'll tell you the one that I love the most because it's had such a beautiful outcome. When I was a much younger broker, I was given a client to call, and this client was pretty stroppy and I know you know the client, so I won't name them, but, um. Okay, you can tell me later. Yeah. The client was, you know, very well regarded, very successful, a portfolio manager at a big fund. And I had to call this person and tell them stuff, of course, because that was my job as a sales person. So I did this. And every day she would say to me, so I'll tell you, it's a she. She would say, oh, why don't you tell me something I don't know? And you know, these kinds of comments back. And I thought, oh my gosh. So anyway, whatever, eventually we got to know each other a bit better. Um, and now we've become the best of friends, and it's because, you know, I kept on calling and we had that catalyst where we actually went out and did something together and thought, oh, we're actually very, very similar.

     

    Camilla

    And it's all turned out beautifully. But it's really funny because for a long time I thought, oh, I'm terrible at this. You know, I'm saying all these things. She tells me I'm terrible. And it really, you know, was something I had to move past in a lot of ways. But yeah, there's been lots of failure, there's no doubt, because the success just isn't linear. And as you know, in this business, it's full of alpha People and it's competitive and you're not going to get everything right. And there's calls. You know, today I run a decent sized business and there's calls that I make that I sometimes think, well, that's probably not turned out how I wanted it to turn out. And we'll we'll keep on moving.

     

    Camilla

    Is that what keeps you up at night? Is that like making the right calls or, you know, is it company specific things? What? What keeps you up at night?

     

    Camilla

    It's definitely a whole bunch of stuff. Um, I think definitely you always want to be doing the right thing by the client. So if you feel like you haven't done that, that's a that's always a problem. As far as, you know, being okay with things. I think I'm always really good at being honest. And that's I've kind of had a pretty big rule with myself about being authentic and honest as both a person in this industry and, and with the client base or the corporate. So I think as long as you do that, you feel like you've done the right thing by people because you've always, you know, told them the right story. Um, no, I got to admit this too. Not much actually keeps me up at night because I think you kind of. you have to learn to sleep firstly and secondly, you know, you put in a massive amount of effort during the day and do all the best you can. And I literally get to the end of the day and think, well, I've done the absolute best I can.

     

    Camilla

    I've kind of feel like I've sucked the life out of the day, and I've done as much as I can do today, and I have a pretty decent ability to go to sleep immediately because it's only a short space. Yeah, but I think we need that, don't we? Because otherwise really.

     

    Camilla

    Otherwise, as soon as my head hits the pillow, give me five less than five seconds and I'm out.

     

    Camilla

    Yeah, I'm the same, which I look good. Good for us, Camilla. Because, yeah, I think if I struggle because I go to bed pretty late, like, well, after midnight and get up pretty early. So yeah, if I'm, I don't really have I've decided I've rationalised. I don't really have time in my Night-Time sleeping to start spending it thinking so good.

     

    Camilla

    Good. Absolutely. But I, you know, and I, you know, and you've touched on it a few times about the importance of relationships. And we talk about it all the time. This is a people industry, right? And that being true, the truthful and honesty piece, being transparent and authentic is an absolute because people are buying you, right? You and your research and what you can offer. And that is such a good attribute to like to be able to have, like to be able to sell yourself just by being honest, truthful, authentic, transparent.

     

    Camilla

    Do you know, do you know? The other part of that too is I've had to do that to survive. And this is, you know, as you know, the big the big shift in our industry and finance has been the gender diversity or any kind of diversity, but specifically, you know, more females at the table, which people like yourself have worked very hard at. And I've spent a lot of time focusing on it. So I think I decided a long, long time ago that if I was going to survive, I actually had to be myself because I couldn't pretend to be one of the boys. Too much.

     

    Camilla

    Energy. Too much energy. Trying to be something else.

     

    Camilla

    Yeah. And I just couldn't pretend because I remember in my early 20s, I thought, if I have to pretend that I like to talk about the AFL every day, like this is going to be a disaster. So. So I thought so true. I have to just go with my own, like, kind of, you know, almost stay in your own lane and just be who I am and thought, well, I'm either going to make it as myself or I'm not. And if I don't, I don't. But I can't pretend I like drinking beer and talking about AFL because I like neither of those things. So. And do you know what?

     

    Camilla

    The industry is way better for you for doing that, right? Because, you know, we all love you for that exact reason. Like, as I said in the beginning, you are the smiliest, most bubbliest person I know. And I'm just I'm just pleased that you're out the front leading, you know, the sell side in this, in your capability as a female. I just love it. Love it.

     

    Camilla

    Oh thank you. Oh, that's nice to hear. But I think that's what you have to be like. And I'm happy and I'm genuinely happy to be here. Like, every day. I'm happy to get up and come to a great job. I feel super privileged to be in this industry because it's amazing like it is. It's one of the greats. Like I, you know, I'm sure everyone says that about their well, I hope they say it about their business, but we're lucky. Like this is a very great business. And that's why I hope for young women that they, you know, I say to them, you're going to work hard. Like this is not a business where you can escape hard work. And if you don't like that, it's probably not for you. And if you don't like being up in the morning, also definitely not for you. But if you if you if you're cool with both those things, you know, this is a great business as a woman.

     

    Camilla

    And I've always actually said to young women, it's kind of an advantage because, you know, maybe there have been less of us in the past and they remember your name. So for sure.

     

    Camilla

    Absolutely. Because it's not David and John and Andrew or Matt like, yeah, yeah, yeah.

     

    Camilla

    And they're like, oh there's that noisy blonde one. We know her. So you know.

     

    Camilla

    And you've always got something to say and always have an opinion. I love that about you. Right. There's no you. It's not like you can rock up and not have a conversation because you have things to say.

     

    Camilla

    Well, you have to. But can I tell you, you know, that has got me in trouble. Oh.

     

    Camilla

    Totally. You know, I'm totally in there. Like, there's not a there's not a day that goes past that. I'm not pulling my my foot out of my mouth, which is, you know, part of the reason why I'm doing a podcast. Because I get to I get to do this all the time.

     

    Camilla

    Yeah. I think this might be perfect for you. Like, you get to kind of say what you like to say when you want to say it, which is the ultimate luxury, isn't it? Yeah.

     

    Camilla

    Yeah. Yeah. No. Absolutely, absolutely. So, hey, um, one of my last questions I ask everybody is about the most valuable piece of advice you've ever been given and why it resonated. Was it a was it a point in time? Was it a, you know, a thing that happened that made you learn like, or is it something that you've just taken to heart and just run with it?

     

    Camilla

    Look, there's probably two things. One is to my father was a, um, very calm Dutch man and he always said to me, just be cool. Like, just be cool. Just be cool.

     

    Camilla

    In all senses of the.

     

    Camilla

    Word. Yeah, yeah. And he like, whenever I was, you know, spinning my wheels or stressing out about something or whatever growing up, he'd like to just be cool. You'll be all right. Just be cool. Like a cucumber. Which sounds a bit old fashioned to say that. But, you know, sometimes I'd be infuriated by being told to be like that. But I always have tried to keep that in my mind. Because, you know, when you are calm and you do take a minute to stop and think, really, you make better decisions, you also have more control over the situation. So I've tried to really do that. And I think the other one, which is a great broking one, which I say a lot to people, is when you can not when you have to. Now that can relate to an equity raising. I tell corporates all the time, raise money when you can not, not when you have to. But it's also in life.

     

    Camilla

    Like if you think about investing in your relationships with your friends or your family or your partner. Do things when you can, like build the goodwill when you can, not when you have to. Because by the time you have to, often it's too late. Yeah. So, you know, all those all those types of things and stuff I've carried with me through my career. Like do things when you can for people or be nice when you can. Be generous when you can not, when you have to. Because I think invariably you build a far better picture for yourself and a better surrounding for yourself and those in your in your world. Um, and it's the same with even getting ahead in your career. Like, do you know, I act like you're getting promoted when you can now, not when you, you know, when they're doing the interview. By then, it's often too late. I agree. There's lots of ways that can be used, I think.

     

    Camilla

    I love those pieces of advice because it's funny, because it's they're different to everybody else's pieces of advice that I've been, you know, I've been collecting.

     

    Camilla

    What's everyone else saying.

     

    Camilla

    No. In that, in that they're quite, they're very, um, they're very they're very personal. They're very different. They're very you know, I love the just be cool and just the.

     

    Camilla

    Yeah, well that's.

     

    Camilla

    B b as it is, right? Take a few breaths. Think about it. Don't have to make any decisions right now. Just be cool. Be in the moment. Think about it tomorrow, all that sort of stuff. And then and also that on the, you know, do things, um, when you can and not when you have to is absolutely true of everything. So I think about, you know, as you said, capital raises. Well, you know, when you have to under stress, the company is under stress. You're not going to get the right price. You're probably not going to get enough capital, all of that. So absolutely.

     

    Camilla

    And be good to people when you can. Because often you're in a situation you can be more generous or you can do something kind for someone, or you can give them a hand up or whatever it it can relates to your career, to your life, to your friends, or even the person in the street, you know, at the shop or whatever. Just do it when you can because you'll find when you have to. Yeah, that doesn't build as much goodwill. And sometimes you need that goodwill to come back to you And I've had, you know, in my career situations where I have needed people to look after me for various reasons, and I think because I've managed to create that ecosystem of trying to be decent all the time, it usually goes both ways. So yeah, I think that's probably the best piece of advice I've really ever run with. I love it, and the the being cool one's really funny because I work in this environment. Like which is so not.

     

    Camilla

    Yeah, yeah. So it's just like hectic like and then you're like everyone and Karen's like the Zen person. I'm just being cool in the middle of it.

     

    Camilla

    Which sometimes with the Chinese drives them a bit nuts. But I think the reality is, is, you know, we're in this environment. You've got to make instant decisions. But if you just take that tiny second to just be cool, we're going to make all these instant decisions, but we're not going to lose our minds. You'll end up with far better outcomes than like, you know, you lose control. You don't know what you're doing. You're just doing random things that you regret.

     

    Camilla

    Decision making is.

     

    Camilla

    Really bad.

     

    Camilla

    When you're under pressure and having to do things right now and not cool, right?

     

    Camilla

    Do you know what the other thing I mean? This might not. It may be poor advice, though. If you were in an er, like a form of the doctor in the ER, I don't want you to be cool. I want you to operate on me immediately. So.

     

    Camilla

    No, but I want you. But I still want you to be cool like you always. Like I always sit there because, you know, I'm. I'm a lifesaver. Um, you know, some of the beaches on the weekends, sometimes in summer. And, you know, when things happen and the paramedics have to be, you know, called, they're walking across the sand to the incident. They're not running. Right? That's true. Actually. That's true. They are being cool because they're taking in their surroundings. Yeah, they're thinking about things. They're going okay, you know, they're triaging already in their brain about what's happening. And they're taking that time to analyse and assess. So it's it's it is cool.

     

    Camilla

    Well, I guess you're right. When you're in a crisis situation, the last thing you want is some maniac running at you with like a pair of defibrillators. You're like, hang on, calm down, please. Like just be cool.

     

    Camilla

    Just be cool. Hey.

     

    Camilla

    Yeah, like. Calm down. Exactly.

     

    Camilla

    So we're at the end of our podcast. And do you know what happens at the end of our podcast where we ask you, like 1001 questions? So the quickfire. Right. So quickfire questions you got to I'm going to throw them at you. You got to tell me exactly the first thing that comes into your mind. Um, and just, you know, just be you. Just be you. Okay. You ready?

     

    Camilla

    Okay. Perfect. Okay. Ready? Let's do it. Okay.

     

    Camilla

    Now, question number one. How would your friends describe you?

     

    Camilla

    Outgoing.

     

    Camilla

    What is the most important money lesson you've learnt?

     

    Camilla

    Make more of it.

     

    Camilla

    What movie do you absolutely love but is, ah, totally embarrassed to admit?

     

    Camilla

    Oh, I mean, gosh, everything's embarrassing. Dirty rotten scoundrels. That's fun. Has has to. Yeah, that has to be one of the great movies.

     

    Camilla

    Totally. totally I mean. Yeah. Oh my gosh. Oh my gosh. Give me my Steve Martin. Like hilarious. Hilarious. It's so.

     

    Camilla

    Funny. I mean, that's scene in the casino at Monaco. You can't you can't go past that movie.

     

    Camilla

    Not at all. Not at all. And do you know what that reminds me of? My dad. Dirty rotten scoundrels. So funny. Um, anyway, if you had to invite anyone alive or dead to dinner, who would it be and why?

     

    Camilla

    Anna Wintour, because I think she's got big attitude. And I would like to know if she's a decent person underneath all of that.

     

    Camilla

    Um, I'm sure she would be.

     

    Camilla

    And. Yeah, well, I feel like she would be, but. And then I'd actually love to have dinner with some of the big guys who run hedge funds. I think that would be fascinating for someone like me. But just to pick their brains. Michael Lewis. Why is he. Yeah, to pick their brains. And I want Michael Lewis at the table because I just have to. I have to meet this guy.

     

    Camilla

    You need to geek out. You need to be like celebrity. Like, oh, my gosh, I love you. That sort of stuff. And I've read all your books. Yeah. Okay. Got it. Yeah. Um, if I wasn't doing this job, I would be a.

     

    Camilla

    Racing car driver. F1 driver?

     

    Camilla

    Yes. On my bucket list is.

     

    Camilla

    I want to spend like a year living in the Greek islands.

     

    Camilla

    To say. I'll give you that.

     

    Camilla

    Working on my tan. Just for a whole year.

     

    Camilla

    I'll come.

     

    Camilla

    Yeah, well, I'm gonna. I'm gonna have parties, Camilla. So. Yeah. Of course.

     

    Camilla

    Totally, totally. Tell me something that nobody else knows about you.

     

    Camilla

    Oh, but as you said, I've got a lot of opinions, so I'm fearful that everyone knows everything I've got to say. So they probably don't know that I spend a lot more time thinking about things than I might appear to.

     

    Camilla

    Oh, you're. Yeah, you're very considered.

     

    Camilla

    Yeah, maybe. But I give the impression I'm not. No.

     

    Camilla

    No. If I was a superhero, I'd be.

     

    Camilla

    Wonder Woman because she's. She's seemed pretty cool. And she had amazing hair, which I think is a number one skill. Totally.

     

    Camilla

    That the brown locks in the gold headband. Yeah. Oh my God! Amazing.

     

    Camilla

    And the boots. The boots. And, like, the whole thing.

     

    Camilla

    And it's a whole situation. Boom! Boom. Like, seriously amazing. Yeah.

     

    Camilla

    Yeah I.

     

    Camilla

    Agree. What? Secret of the universe would you most want to learn how to do? That's a really.

     

    Camilla

    That's a tough one.

     

    Camilla

    Like fly or. I don't know.

     

    Camilla

    I was going to say, you know, do some, like, I don't even know how to make a cappuccino. That would be a great secret of the universe.

     

    Camilla

    I'd like to know.

     

    Camilla

    Well, we've got this coffee machine in my house I've never used, so I.

     

    Camilla

    Don't even drink coffee, so I don't know how to use them either.

     

    Camilla

    No. Well, neither do I, but I feel like it's one of those socially awkward moments where people go, oh, you've got this cappuccino machine in the wall. I'll have. I'll have a cappuccino. I'm like, well, no, thank you. You can have it. I can press the button.

     

    Camilla

    It will work. But I don't know if. Do I have to do anything before that? It's so true.

     

    Camilla

    I'm like. I'm like, what about a champagne? No one really needs a copy.

     

    Camilla

    I'm with you. No coffee? Definitely the champagne. Definitely the champagne. Okay. And my last question is complete this sentence. A career in finance is the.

     

    Camilla

    Best thing you will ever do. And the biggest joy.

     

    Camilla

    Oh. Oh, that just fills my cup. I love that because it's so true. It's absolutely so true. And I'm so glad you know, we have covered so much stuff in our, you know, short period. It's been like nearly 50 minutes. But, you know, we've covered curiosity. We've covered just be cool. We've covered the whole the change AI and the change in the sell side. We've you know how you got in I just Karen you are the bomb. And I absolutely loved our conversation today. And you know, it was so lovely to have you on chestnut shoes.

     

    Camilla

    Thank you so much. And I've got to say I did this podcast because I absolutely think the title is amazing. Besides the work you do for women in this industry, the title of this has really piqued my interest as a girl with more shoes than I should ever admit to you. But and I love a shoe, so I love it. So well done and thank you so much for having me. It was such a good chat. It was fun.

     

    Camilla

    Thanks, Karen, I hope to have you on again because I think there's, as you said, we could do this for three hours.

     

    Camilla

    I'm sure I know next time with the champagne.

     

    Camilla

    Yeah, exactly. Let's do that. Okay. It's a date. You know, the information that is in this podcast. We always talk about finance in this podcast, but it's not financial advice. It's actually really careers advice. If you really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances with that. But this is all about careers advice and how finance will be a fabulous career for you.

     

S5 Ep 4 Meet Kylie Frazer, Co-Founder and Partner, Flying Fox Ventures

In our final episode of the season we meet Kylie Frazer. One not to miss!

  • Kylie

    Defaulting to likability is bullshit. You know, I don't care if my founders don't like me all the time, you know, if they want to come and hang out with me, I'm not doing my job properly.

     

    Camilla

    Welcome everyone, back to another episode of Shares Not Shoes, an insider's guide to careers in Finance. I'm your host, Camilla Love, founder of F3 Future Females in Finance. Shares not Shoes, is a podcast whereby I interview some of my favourite people, all with one thing in common. They work in finance. We lift the lid on who they are, how they came into a career in finance, and arm you with some knowledge about why a career in finance could be a good fit for you. I will promise that all my guests will share some amazing personal stories, will be open and honest, and will inspire you. So let's go. We are definitely going to have a few giggles with today's special guest. We won't hold it against her that she started a life as a lawyer, but in actual fact, this is one of her superpowers when it comes to doing some cracking good deals. She made her way into finance by doing corporate advisory work and flung herself into the startup venture capital scene about eight years ago or so. Now she's fully invested in the angel and vc scene. Do you get it? How I love a fabulously good pun.

     

    Camilla

    Kiley Fraser, welcome to shares, not shoes.

     

    Kylie

    Camilla, thank you so much for having me. And yes, here I am, fully invested. What a cracker. Here we go. How many puns can we fit into half an hour?

     

    Camilla

    I'm sure we can. Sure. We've not done one. We can, we could. Is it a, you know, do we ding ding the bell or do the shots or whatever it is for the buns that we can do in half an hour.

     

    Kylie

    You listeners will not thank me for that. I suspect.

     

    Camilla

    I can't wait to for you to impart all your wisdom in the early stage venture capital space and structuring deals and how to not make mistakes. Because how to not make mistakes is pretty much the gold standard and the north star in your segment, dare say. Kylie, you are the co founder and partner of Flying Fox Ventures and they are an early stage VC firm. Your business connects early stage startups with private capital to support their growth journey. So tell us a little bit about what you do, because this is a super exciting space. I love this space myself. And why do you love it?

     

    Kylie

    Yeah, awesome. Great place to start. What we do is that we raise money from investors and then we select the early stage startups that we believe have the most potential to generate returns for our investors. Once we've deployed the capital, the work just gets started, as we then have a lot of kind of support work to do as we help those companies grow, which the way that a startup grows is different from how a normal business grows. And this is one of the things that took me a little while to kind of unlearn and relearn when I came to the venture capital space, is that growth is kind of measured differently. It happens at a much faster rate. And the levers that you can pull here, specifically by access to external finance, are a bit different from how they look over in kind of normal corporate land. So that's, that's kind of what we do in, in a nutshell, how I came to be here is, you know, I guess a little bit of a roundabout way, when I, you know, had spent most of my career in the law, which people are supposed to apologise for, like, you're supposed to be really apologetic that, oh my God, I'm so boring, you know, like, I'm such a.

     

    Camilla

    Lawyer, but as I said, it's his superpower.

     

    Kylie

    It's great, you know, and I was there for so long that I learned deep specialisation, you know, like, I am really good at m and a, you know, that's, that's what I do. And in venture capital, there's so much focus on getting in that no one realises that you actually make your money on the way out. And you have to have. You have to be able to bring that, that toolkit to the table. So, yeah, when I had my babies, I realised that I was unlikely to ever see them if I stayed, you know, kind of in an m and a role at a. At a big law firm. And I made the. What was a tough decision to kind of step out on my own and start a business, which failed spectacularly.

     

    Camilla

    Tell me.

     

    Kylie

    It wasn't good. So it was an innovation lab for professional service firms, because I wanted to solve the problem in front of me. And if I was kind of drawing themes from my career, I would say that's probably what I'm good at. I'm very good at just identifying obstacles and then removing them. And I had, this is back in kind of 22,000, 920 ten. And I had kind of been a bit fed up with how slow the kind of professions were to pick up some of these technological shifts that I. That I could see were coming. And postscript, they are now, really, you know, it's an entirely different world now. You know, I think. I think it's fully embedded. They really embrace that. But at that time, it was, you know, it was just a bit too early, and they weren't quite ready to hear what I was saying. And those few that were certainly didn't want to buy it in a product firm. They wanted to buy me as a consultant, and it did not make any money for me to hire myself out as a consultant by the hour, because if I was going to go back to selling myself by the clock, there was, you know, I may as well stay in law.

     

    Kylie

    Right? You know, like, no one.

     

    Camilla

    Well, you could do it by six minutes. Exactly. By the hour.

     

    Kylie

    Exactly. So, yeah, that was kind of. So I think one of the things that I learned there, well, I learned many things, but one of the things I felt rather than learned was acute embarrassment. And as, you know, as someone that has seen me on the dance floor on occasion, you know, like, I don't, I don't suffer from acute embarrassment easily, but when you fail in a sector that you have grown up in, you know, where, you know, everyone, like, I just felt that everyone was laughing at me, you know, that my peers, you know, had, had seen me take a swing and not have it come through. So that one hurt.

     

    Camilla

    They weren't really.

     

    Kylie

    Of course they weren't. They didn't give a shit, you know, like, they. No one feels those things as, you know, as deeply as you do.

     

    Camilla

    No, I know. And generally, most people are, you know, proud of you for backing yourself on doing something, regardless of whether it passes or fails.

     

    Kylie

    Yeah, exactly. And I was blessed to fail quickly. So it's not like, you know, I didn't spend, you know, five years flogging this thing. I was kind of in and out in, you know, 18 months, and moved on to my next venture, which luckily was more successful. Didn't take a traditional venture path, but for a while I thought that it would. And that was when I came to kind of learn about, you know, the role of venture capital and the difference between, you know, startups and business. I was really coming at it from first principles when. When I was learning about how VC's are remunerated. Everyone's referring to Carrie, but I heard it as carrot. And I thought, I thought everyone was running around, yeah, chasing carrot with a carrot. And I just thought it was like some, like, industry insider lingo for all these cats. And I was desperate to know, like, what actually is a carrot? Like, is it a. Is it a unit of money? Like, is it. Is it shares? Like, it's a diamond what? I want to be collecting these carrots. So, yeah, that shows you how noob I was when I came in.

     

    Kylie

    But, yeah, luckily I'm a fast learner.

     

    Camilla

    Oh, definitely, definitely. And so why do you love it? Because I know why I love delving into this space. Why do you love it?

     

    Kylie

    I love. Yeah, I'm a morbidly curious person and I love just the opportunity to go deep on different things every day. I think one of the great benefits of having a deep specialisation, you know, like I was lucky to have with law, is that it reminds you of the superficiality of your knowledge in other areas, you know, so you always come to new spaces with a lot more humility and a lot more willingness to learn, I think because I know how much I know about, you know, warranty and indemnity clauses, you know, I can't bring that expertise to every other area. And I love it when, you know, you kind of get to sit for an hour with someone who has this niche specialisation and you can just, you know, ask all the questions and come at things with this, with this real, like, childish enthusiasm where there's no, there's no expectation that I have the answers, you know, I just have to, you know, have, have the courage to ask the questions, which is, which is a wonderful thing to do day in, day out.

     

    Camilla

    And I love the fact that you can bring to fruition the joy of a founder's goals. Right. So watching them back themselves and support them into growing their business to what it could or should be is just an amazing, amazing opportunity.

     

    Kylie

    Yeah, it is. I'm going to badly misquote one of my us venture colleagues, who referred to seed investors as being those that really shape the version of the future that they want to see, because we get to select the few that at least have a chance, you know, that at least have a chance to bring their version of the future into reality. Later stage investors tend to just pick the ones that have the best metrics, you know, the ones that are growing fast. But at the stage that we're investing in, there's usually, you know, not many metrics to rely on.

     

    Camilla

    And so why did you choose the angel end of the capital structure here?

     

    Kylie

    At the time when I started, that was where the need was. So it was as kind of simple as looking at what gaps existed in the ecosystem. Now, I'm delighted to say that those gaps have largely been filled, but that's why I started there. It's also, you have to show a track record, right. You can't go and ask people for hundreds of millions of dollars to deploy when you haven't demonstrated that you can consistently return capital over time. So you do have to earn your stripes.

     

    Camilla

    And the segment has actually grown, as you mentioned. Is it much more like, is there a lot of competition, or are you finding yourself up against? Because obviously, capital finds good businesses and you want to put yourself and your investors in the best possible space so that you can grab those opportunities as they come up. So, given there is more competition, are you finding it more challenging to offer those great investors? Or is it, in fact, that the network, your network, is so good that you're getting those opportunities, just giving you.

     

    Kylie

    Dorothy Dix, I have the best network. Thank you. The end? No. So there's two ways in which we compete, right? We compete for investors, you know, for the right to, you know, to invest people's capital on their behalf, and then we compete with access to deals. And I think it's definitely true that competition has increased on both sides of that equation over the last few years since we started. But competition's a good thing. It makes you better, makes you sharper. It makes you get really clear on what you're not and really clear on what your points of differentiation are on the deal side. You know, Rachel and I are lucky in that we do have, you know, quite a good track record in helping companies on the business side as well. You know, Rachel was. Was one of the great kind of startup product advisors before she came to venture capital. So she is really good on that, you know, on that early growth story and helping people identify they're kind of moments of customer delight, which can really set a business up for these moments of hyperscaling. And she's done it, you know, at canva, she's done like, she's just done it time and time again.

     

    Kylie

    So, you know, being able to ride on her hotels certainly helps. And then. And then people know that I'm, you know, I'm a straight shooter, you know, like, I think one of the things that, you know, if. If we surveyed our founders, and we're kind of terrible at doing this in a systemic way because we. We hate taking them away from the business, but, you know, I don't sugarcoat things. You know, not startups are hard, and mistakes are made all the time. You know, I think one of the things I do very well is give, you know, direct and honest feedback when it's needed. And, you know, that can be a self selection process. Right. I do that right from the very first meeting. I don't want to partner with a company that can't, you know, that doesn't, like, you know, the way that Rachel and I work, that's just not a good match. It doesn't mean that it's not a good company. It doesn't mean that mine and Rachel's way is the only way. And it doesn't mean that Rachel and I aren't flexible in tailoring our, you know, most bitchy selves to accommodate, you know, the egos of founders.

     

    Kylie

    But, you know, we're looking for the best. You know, we're not. We're not looking for founders who just need their ego stroked and to be told that they're awesome all the time. You know, there are others who'll do that. That's not us.

     

    Camilla

    That's never a winning combination, that one. Never. Never.

     

    Kylie

    But you'd be surprised. Sorry, I don't mean to talk over you, but this kind of, one of the metrics that VC's hold themselves to is NP's from founders. And I've already fessed up that we're not particularly good at surveying our founders. But defaulting to likability is bullshit. You know, I don't care if my founders don't like me all the time, you know, if they want to come and hang out with me, I'm not doing my job properly. You know, it's not my job to make their lives easy. It's my job to remove as many obstacles from the business path as I can and to coach them through it. But that's, you know, that's not always without pain, shall we say?

     

    Camilla

    No, absolutely. And I think that frankness and directness, particularly as a founder, is really, really important. And the same goes on the investor side, too, because you want to know at the time when your investment is going well, but you also want to know the time when your investment isn't going well and what you're doing about it. And I think that, that, you know, and I said your lawyer piece is a superpower. But actually, I think that the way. The way that you conduct yourself, the way that you are direct, the way that you, as you say, don't default to likeability, is. Is really, you know, again, another superpower of yours in this space. So I love it. Love it. Just to let you know. Thanks, Jamila, you mentioned Rachel, your co founder in Fine Fox. And another thing that I love is the fact that two cracking great women are running this absolutely fabulous firm. How did you guys come across, you know, is it, you know, was it something that you you cared about the diversity piece or having a women only founded firm, you know, or is that just a by the buyer, who cares thing as well?

     

    Kylie

    I feel like I'm going to get in trouble for this.

     

    Camilla

    But no, no, tell the truth.

     

    Kylie

    It wasn't. It wasn't by design at all. You know, we just didn't even think about it. You know, as. You know, sometimes I joke that I'm not sure Rachel or I particularly identify as women. You know, we're on almost women last. I don't want to get into the gender wars on anything, but it's just. It's never been relevant to how we see ourselves or this business. It has been, you know, others assume that it is from time to time, less so now. But when we started, I mean, Camilla, you'll remember, we actually started this business as Eleanor Venture. And one of the reasons why we had to change the name was that folks couldn't get their heads around that a business started by a couple of women that was also named after a woman could not have a gender lens, that we had the audacity to invest in male founders as well. And we were just like, crikey, venture capital is hard enough without making the women fix the very real problem of the lack of funding to female founders. That is the responsibility of everyone in the ecosystem, not just pointing out to the couple of women who had the audacity to start a firm to say, oh, good, you're here now you fix this mess that we made.

     

    Kylie

    That's not going to happen.

     

    Camilla

    Yeah. And I love that because it really is two very highly experienced, skilled people getting together rather than anything else. Really?

     

    Kylie

    Yeah, no, we can. We keep saying we probably have a diversity problem to fix on the other side, but, you know, we'll get around to hiring a token mail eventually.

     

    Camilla

    Only if their skills stand up.

     

    Kylie

    Exactly.

     

    Camilla

    So, thinking about flying Fox as it currently stands, is there one company that stands out for you or has made an impact on you? And why? And the reason why, you know, you know, whilst I assume parents aren't supposed to have a favourite child, like, do you actually have one in your portfolio of companies?

     

    Kylie

    No, I'm just gonna lie and say, no, I love them all equally, which is so not true, especially the ones that I'm having argy with at the moment. You know, who you are. Love is not distributed equally. Look, there is one that stands out and it's the reason, you know, probably the main reason why I was inspired to start the firm. And it's probably the investment that has taught me the most about professional boundaries, because I am terrible at maintaining them with this particular founder, who is Olympia? Olympia Yaga, the founder of Goterra, which is a biological waste management company, kicking all kinds of goals, processing waste up and down the east coast of Australia. But I think because it's the only time I've invested in someone who was a friend first. Although we met through startups, we met, Olympia was giving like a 32nd pitch at TEDx, I don't know, like eight years ago, maybe more. And I went up to her after the pitch and just said, that was incredible. You know, you've blown my mind. Like, I think we should get you some of this thing called venture capital. I'm learning about how it works, you know, let me get you some money.

     

    Kylie

    And she was just like, this is amazing. I don't know what this is. And like, you know, we kind of had a hug and a chat, and we've really been on this journey together in a lot of ways like that. There is, there are some founders in our portfolio who perhaps think, I was going to say, who think I have more knowledge and experience in this space than I do, but that's, that's, that's bullshit. That's giving myself a disservice. Because even though it's actually, even though it's only been eight years, the feedback is so constant, you know, like this knowledge is compounding day, day and day, but Olympia was there at day one. So we just have this very candid relationship that is unique amongst my founders, but also sometimes difficult because it is personal. This is a game of humans. When you invest in startups, you are investing in founders, and it's important to maintain good working relationships with all of them. But yeah, it's interesting when they turn into real friends. And I hope over time, as our portfolio matures and I have to spend less time in the trenches with my founders, that some of those relationships will develop into more pure friendships rather than just kind of almost transactional relationship that it is now.

     

    Kylie

    But yeah, Goterra special also, who doesn't love a robot maggot? Like, it's just hot.

     

    Camilla

    It's so hot. Can I say, I'm so glad that you love Gotera, because I actually, in my notes have, I love Goterra. And the reason why I did so I. For me, I actually use Goterra as in a, I was doing some lecturing for UNSWS, learn to lead online programme in essentially investing for the future. And I used Goterra as the example of true impact investing.

     

    Kylie

    Yeah.

     

    Camilla

    And because I love, as you say, robot maggots the best. Like, seriously, I just. I think, and you know, that business is just amazing. Just starting from scratch, doing what it's doing and the impact and how it could be rolled out globally is just amazing.

     

    Kylie

    Yeah, it's phenomenal. She's an absolute powerhouse.

     

    Camilla

    Gosh, can't wait to meet her. You'll have to do an intro.

     

    Kylie

    Yeah, yeah, absolutely.

     

    Camilla

    So my next question is actually about mentorship. Right, so you are a mentor for startups at start mate, but you also help foster the angel investment community here in Australia through your involvement with UNSW Angels programme. So firstly, why do you mentor? And secondly, do you have a preference on which side of the coin you prefer to mentor on? Or is it really the same coin?

     

    Kylie

    This is interesting. Right, so I have actually pulled back a bit from mentoring start mate since, you know, since flying Fox, it has taken up more and more of my time. I think it's really difficult to be a good mentor and a good investor. When I say mentor, I mean a mentor to startups specifically. I just. I think the skills that a good mentor requires, you know, the leading people to the right answer, the, you know, questions that pull the truth out of them. Out of them like that. That stuff takes time and sadly, at the moment, I just don't have the time to do that work outside of my portfolio. You know, like, I am just so laser focused on giving the best of me to the companies that we have backed. Because at the end of the day, you know, my fiduciary obligation is to my investors, which is to drive returns, which means I need to work for the portfolio. You know, I do that. There is always ecosystem work to do and there are some firms who hold a heavier burden than others in doing that ecosystem supporting work and I'm very grateful to them.

     

    Kylie

    But Flyfox is a small and nimble firm. There's a limit to how much we can do, I think, where we do a lot, where we can have a lot more impact, and where I think we are amongst the best in the ecosystem is the way that we mentor and educate investors. Now, there's some wonderful formal investor education out there. You mentioned UNSW angel Investors programme, where I've been lucky to be involved since the conception, and they run a wonderful programme. Rachel is the lead facilitator for the Wade Institute's VC catalyst programme down in Melbourne, which again, is just world leading in the education that it provides. But what we offer at Flyinfox is this kind of experiential learning process where investors who may not yet have the confidence to go off and do it by themselves can follow along and see how rach and I do it. You know, they can sit in on our founder calls, we share our deal memo, we share our diligence notes. And that I think is just really important as you're, you're starting your, your angel journey is just the opportunity to really see how others do it and hopefully learn from their mistakes and stories rather than making your own.

     

    Kylie

    Because I don't know, man, like, it's certainly my early mistakes in angel investing were expensive and every person that I can stop from making such ridiculous mistakes account as a massive win.

     

    Camilla

    I absolutely agree. So I mean, what are the stats? Like 65 70% of startups essentially fail or even more? And then, you know, what are there any highlights or, you know, red flags that you look out for? And obviously the VC space has had down rounds over the last little while. It's been challenging from a capital space as well to accumulate capital to put into companies because investors are more sitting on the sidelines in this last 18 months, say two year period. What are your thoughts on, on those little aspects and then, you know, you view on mistakes as an investors?

     

    Kylie

    Yeah, I think for an angel investor, the easiest and most common problem to make is lack of diversification at the early stages. We all think we can pick the winners, but study, after studying has shown that, you know, investors with early portfolios never knew at the earliest stages which were going to be the ones that hit. So to increase, to kind of increase your statistical likelihood of achieving returns in this space, you have to have a number of shots on goal. And that doesn't mean investing more because no one should over index to startups, you know, this, this is a small part of a well balanced portfolio. It means writing smaller cheques. And when you come to a new space, you know, when you come to the world of startups, your ego kind of wants to write cheques that your bank balance can't keep up with if you really want to achieve that diversified portfolio. So people tend to go out too hard, too fast, and then they're too exposed, too concentrated to just a small number of startups. So, you know, thinking from the earliest stages how you can, you know, manage that diversification risk and not invest with your ego is, is important.

     

    Kylie

    When we take new investors on to flying Fox, first off, we don't let anyone invest a single cheque the first time they come. We always make sure that they have, you know, between five and ten deal, minimum commit. So we'll say great, that's the amount that you want to invest. Fantastic. But you can't put it in one, you know, like let's spread it out so that even if we are the only taste of startup investing that they get, they're still going to come away with a little portfolio because we just, we've just seen too many folks make those early mistakes. So I think that's, that's the key thing to look out for.

     

    Camilla

    Absolutely. So is there a burning platform for you at the moment? In this segment? At the moment, is there anything that's sort of keeping you up at night?

     

    Kylie

    Not really. Not that I can think of. It's the moment.

     

    Camilla

    Is it because you're still in holiday vacation mode?

     

    Kylie

    I think that it would probably be remiss of us not to at least touch on the proposed changes to the asset and income test agree for wholesale investors. Because while I have done a wonderful job of avoiding all social media over the holidays, those changes have been on the cards for a while. We've put in a submission to treasury. We'll likely speak with the regulator about it too. I think it's very easy to have a knee jerk reaction and say any proposed changes to the test will be bad and detrimental to the sector. And you know, look, maybe that's true, but the tests don't apply just to the sector. Right. And I am not a policy expert. I don't know what, you know, I don't know what the other considerations are other than what was in the consultation paper, of course, as to, you know, why the thresholds should be changed. That's a complicated piece that frankly is well above my pay grade. What I do know is that investing in startups is risky and that it should not be easy for everyone to access this asset class. You know, I do believe that wealth is an extraordinarily blunt measure of financial sophistication and I do support there being some kind of knowledge pathway, particularly given how, what investment, you know, two of our top universities have already made in investor education.

     

    Kylie

    Like, it just seems crazy to not recognise the excellent work that the University of Melbourne and Neon SW have already done. You know, that someone can come out of one of those core courses and still, you know, after they've had two weeks of me yelling at them about, you know, high, high risk and diversification like that, they know more than most, you know, they should be allowed to invest small amounts of money over time. So I think there is, there is some nuance here, but I'm actually reasonably confident that the regulator will get it right. There's. There's already ways in which, under the sophisticated investor test, you know, there are pathways for exceptions to be made. I think we just need a little bit more guidance as to when it's reasonable to take some of those factors other than wealth into account.

     

    Camilla

    Yeah, I think that. I think you're right and I think that. I mean, the two things that I take away from your answer here is, you know, it is a blunt instrument, wealth, because also you don't want wealth to create more sort of, you don't want it to be concentrated in one segment of society either. And I think you are right in the fact that there will be a median ground that the regulator will come to where everyone is somewhat happy. No one's like, overjoyed, but no one's also overly disappointed. So I think, I mean, and you're right to bring this up because it is a really hot topic here in Australia right now. So I'm going to flip into your career, and looking back at it, is there a moment that, you know, was a. Was a sliding doors moment or a moment where you. You either made a mistake and you learnt a lot from it, or you, you know, something happened. In hindsight, it was a gift. Like, was there a moment that changed in your career that you just went, yes.

     

    Kylie

    I suspect that my career has been more. A very slow, laborious inch forward, bit by bit. You know, like, I'm much more tortoise than hare, which is. I love that it's particularly unglamorous, but I can't think of that sliding doors moment. I can tell you this. Probably this may show aside of my personality, that I'm less delighted to have in public, but here we go. A couple of years ago, I did an audit of mistakes that we make. We keep registers of various breaches that we do and small things, but, you know, we are in a regulated environment where compliance is always front of mind. And I went through years of data to see what threads I could pull from various small breaches that were made, and I noticed that something like 99% of errors were made between the hours of five and seven. Wow. Yep. Pm. Yep. Like, I always knew that I'm a morning person, but there is something about that window, you know, like kids wanting attention. You know, I'm hungry and ratty, you know, like, it's just. It's a shit time of day for me to do any work, so now I don't.

     

    Kylie

    And I used to, like, you know, just because, you know, my kids are older. You know, I don't have that rush of daycare pickup. Like, it's. It's not a structural problem, but it's still. There's something in the way that I work that I am not at my best during those hours. And knowing that has been super helpful. You know, I just. I just don't try and do complicated things at that time. You know, have a gin and tonic.

     

    Camilla

    I think that's great.

     

    Kylie

    Better for my business to have a gin and tonic than do any heavy lifting at that time.

     

    Camilla

    Totally. And I'm like, I'm like you where I'm a morning person. I'm like a gazelle where you just get up and I've got 50,000 things in my brain. I've got to get them all done. But I have. I put my important meetings in the morning and my to do list that's like, the super important stuff in the morning. And then, you know, my coffee meetings or it's a bit of a chitty chat or I'm finding out some information or something in the afternoon, because I know that that's, you know, my less effective time, so. And I'm. I'm with you on that. Yeah, definitely. My issue is when I have to have, like, calls to London. Yeah.

     

    Kylie

    Yeah.

     

    Camilla

    Like 09:00 p.m. That's when I've got the problem.

     

    Kylie

    Yeah. Yeah. I'm not. I'm not so good then either.

     

    Camilla

    No. So I asked this question to everybody, and so you are no different in this regard. And I. Everyone's answer's been very different. So I'd love to know what. What your answer is here. So what is the most valuable advice that you've been given in your career, and why did it resonate with you?

     

    Kylie

    I would say it was a conversation I had with Matt Allen, who is the founder of Tractor Ventures. And that was before flying Fox. It was before tractor Ventures, when we were both kind of figuring out what our next move was. And he looked at me and said, so what does success look like to you? I was just like, ah. And I never, I'd never really thought to map out that personally. You know, like, I had always measured success objectively and extrinsically and really taking the time to kind of go, hang on, you know, like, that's all bullshit. What do I care about and what do I want to get out of this next phase of my career was, you know, a really important framing for me. It's now a question that I ask most of my founders often in the first call, and it's, it's a good one. I like it.

     

    Camilla

    So what does success look like? Just throwing it back.

     

    Kylie

    Look, for me, I'm at a stage where I really value flexibility. I really value learning, and I don't want to run a large team. You know, having managed, you know, large numbers of people and, you know, transaction teams for most of my career, I value the kind of flexibility and autonomy that comes from running a much smaller team, which has really helped kind of define the kind of firm that we want to build at Flying Fox. You know, like, we're not, you know, I think Blackbird has 90 staff now.

     

    Camilla

    Wow.

     

    Kylie

    Yeah. You know, like that, that's, that's not the kind of firm that we're looking to build. We look to the, to the benchmark model, which is, you know, one of the great us firms, which is a very partner led model, you know, where they just grow organically, you know, partner at a time with everyone having a unique but fulsome skill set so that they can, you know, pretty much every partner is their own little self contained unit almost without having to have masses of support staff. So understanding that directly impacted the strategy that we have at fly and Fox.

     

    Camilla

    Yeah, great. And I think that's, you know, just as long as you're, you're on your own path. Right. You're not on anybody else's path. You're on your own path.

     

    Kylie

    Exactly.

     

    Camilla

    So we're going to wrap up really soon, but before we wrap up, we do a quick fire round. And so you have to answer every question I have for the first thing that comes in your mind. You ready?

     

    Kylie

    I'm terrible at these.

     

    Camilla

    Or is your brain still. Yeah, yeah, no, no, brain still on vacation mode.

     

    Kylie

    I got it. We can do this.

     

    Camilla

    Okay. Ready? Ready. Okay. How would your friends describe you?

     

    Kylie

    Funny.

     

    Camilla

    Yeah, I'd agree with that. My biggest investment mistake was too much, too soon. What weird or out of place thing do you have in your handbag right now? Yes. Neither. Neither. I need one of those. I need one of those things, those chains with, that connects my phone over my shoulder, and then I'm good.

     

    Kylie

    I went to the cricket with a girlfriend. She had one of those, and I was very jealous. I just only wear pockets and I have a phone in one pocket and tampons in the other, and that's about it. Ready to take on the world?

     

    Camilla

    Yes. Winning there. The biggest lesson I've learned on the job is.

     

    Kylie

    I'm going to take a little bit longer to answer this one rather than pithy. One word. And I would say that this desire to be your authentic self and to bring your whole work to self, it has possibly blown too far in the wrong direction. It doesn't mean be your whole self all the time, you know, work should always be a professional place and we should bring our best professional self. That doesn't mean that, you know, you were acting inauthentically when you act in accordance with, you know, what a good HR division would sign off on.

     

    Camilla

    Yeah, there's a story there.

     

    Kylie

    There's a story there. Yeah. Just.

     

    Camilla

    There's a story there that might be over a g and t later.

     

    Kylie

    Don't be an asshole at work because you're an asshole at home. I think that was probably a nicer way of summarising it.

     

    Camilla

    Great. Okay. We should have got there in the beginning. I think you were being too polite. What really useless thing are you talented at?

     

    Kylie

    It's not useless, but I am excellent at pickling. If there's ever a nuclear holocaust and you need to have someone in your bunker preserve all the food you want me and lots of salt and vinegar, I can make anything delicious and long life gold.

     

    Camilla

    So what's your favourite pickle thing?

     

    Kylie

    I am famous for my fennel. Fennel? Fennel. Fennel pickle with lime and chilli. It's very good. Also, my pickled pineapple is to die for. I'll bring you some.

     

    Camilla

    You might have to send some over.

     

    Kylie

    I can do this.

     

    Camilla

    The kids will hate it, but I'll. I'll be into it for sure. Tell me something no one else knows about you. Maybe it's that.

     

    Kylie

    Yeah. That I might just say that I'm. I don't have too many secrets. Um, I did get chased by a snake in the holidays, which I haven't really told anywhere. Yeah, it was scary.

     

    Camilla

    Um, brown one or a red belly black one?

     

    Kylie

    Red belly black. Just in the Darawar National park. And, like, I do a lot of bush walking. I see a lot of snakes and I'm not intimidated by snakes, but this one was aggressive and, yeah, kind of threw my confidence a bit. I might have to take a walking buddy with me.

     

    Camilla

    I saw. I went bike riding up at Thredbo in the snowy Mountains National park. And. Yeah, beautiful. And there too, there's lots of snakes. Lots of snakes.

     

    Kylie

    Yeah.

     

    Camilla

    Okay, next question on my bucket list.

     

    Kylie

    Is a trip to Alaska.

     

    Camilla

    Ah, very nice. Describe in three words why angel investing and VC is awesome.

     

    Kylie

    Learning every day.

     

    Camilla

    Love it. Well, that is the end of our episode and thank you ever so much, Kylie. I knew. I said in the beginning we'd have a few giggles, and we definitely did. The one thing that I'm definitely taking away is the default to likability is bullshit, because I think that might be my new mantra. But thanks for being so candid and open as I always expected to you would be, because that is, as I said, one of your superpowers, your directness and your willingness to support growth in people and in organisations. I think that's super, super important. I love the mistakes stories and I love the bringing of two minds together, really talented minds together to develop flying Fox Ventures. So Kylie Fraser, thanks very much for joining me on shoes. Not shoes.

     

    Kylie

    Thanks Kamila, thanks for having me.

     

    Camilla

    You know the information that is in this podcast. We always talk about finance in this podcast, but it's not financial advice. It's actually really careers advice. If you really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances with that. But this is all about careers advice and how finance will be a fabulous career for.

     

S5 Ep 3 Meet Sabina Ahmed, Director, Portfolio Construction at Breakthrough Victoria

This week in episode 3 of the season we meet Sabina.

  • Sabina

    I believe things need to be developed at the early stage. Whether it is a business, whether it's a change in society, it has to be done at an early stage.

     

    Camilla

    Welcome everyone back to another episode of Shares, Not Shoes An Insider's Guide to Careers in Finance. I'm your host Camilla Love, founder of F3 future Females in Finance. Shares or Shoes is a podcast whereby I interview some of my favourite people, all with one thing in common. They work in finance. We lift the lid on who they are, how they came into a career in finance, and Ammu, with some knowledge about why a career in finance could be a good fit for you. I will promise that all my guests will share some amazing personal stories, will be open and honest, and will inspire you. So let's go.

     

    Camilla

    We are going to journey around the world with today's guests and you will be nothing but astounded. When I first met this amazing woman and heard her story, I couldn't wait to interview her and get to all the nitty gritty. She's inspiring and aspiring. She's been a public equities analyst and has now moved over to the dark side of VC helping the Victorian government commercialise new innovations and technologies through bringing investors, researchers and government together to deliver prosperity to the state. Sabina Ahmed, welcome to Shares Not Shoes.

     

    Sabina

    Thank you for having me and providing me this platform.

     

    Camilla

    I am so excited to interview you and we've known each other for not very long. Um, but we've we've crossed paths a few times in really wonderful ways. And I cannot wait to tell your story today, as I already said. So, um, give us all the details. I want to know everything. Um, because and, you know, let's start at the beginning because it's a very good place to start. You currently live in Melbourne, Australia, but you have previously lived in London, Pakistan, the US only to name a few. Can you tell me about a little bit about the places that you've been to and your upbringing, and how, how was it that you were able to move around like that when you were so young, and what did it teach you?

     

    Sabina

    That's a big question, Camilla, because it's a big story. I'll be very honest. It's a very diverse and.

     

    Camilla

    We've only got an hour.

     

    Sabina

    I know, I know exactly that's what I was putting my thoughts together, that how we explain this whole thing and just really appreciate and make people appreciate my journey. So of course, I'll just start from the beginning. So it's a funny story because I'm actually born Australian. I was born in Sydney. I was, even though I never studied here or anything. I was born here. My roots are from here. My parents were in Sydney and I was born here. And when I was five, we moved to Saudi Arabia. So a majority of my childhood, you know, young childhood have been in Saudi. I did my schooling there till my middle school. So the story is funny because my sisters wanted to become doctors, and there's a huge difference between me and my sisters are going to keep saying that, but it's a huge difference. So they wanted to be doctors, and the amazing platform that is available in Pakistan is the go to for all medical students. So then we decided, my mother decided that I think as being a mother of three daughters, she felt like, let's move to Pakistan and just start building our home over there.

     

    Sabina

    So as the youngest in the family, I had no choice, I had to yeah, you.

     

    Camilla

    Just passed along.

     

    Sabina

    I just I was like a bag, like a baggage for everyone just to scare you everywhere. So then I moved to Pakistan and I started my middle school there, like, I think six seventh graders. Middle school. Yeah. And then I did my high schooling there, and I did my bachelor's in Pakistan. But I think the person that I am, because I was always travelling, my sisters got married and then they moved to the US, so I was always travelling to them. I stayed with them 3 or 4 months and stuff and I just, I just love the whole vibe of travelling and I'm just like, I don't want to do my masters in Pakistan, I want to go somewhere else. So it was just the timeline that I had. I couldn't come to Australia because of the difference in the educational year that you guys have here. Um, my option was London or the US. I didn't get anywhere in the US. That story, my grades were not up to the mark.

     

    Sabina

    Um, the only phrase that accepted me was London, so I decided to. It's not a bad.

     

    Camilla

    City to exactly. Not a bad city to the uni.

     

    Sabina

    And I also got a scholarship to Queen Mary, University of London. First, I was planning to go somewhere else for business school, but then when Queen Mary gave me their scholarship, I'm just like, why not? It is expensive post-grad. So I was like, well, why not just go and do it at Queen Mary? So that's when I landed in, um, London. I stayed there for approximately two years. And then again, that trigger inside me, that okay, let's go to the age of having. And then I moved back to Pakistan, even though I was doing an internship in Bloomberg, and I was hopeful that I will get a role over there, but I think it was just the person I am and the knowledge that I had bring from travelling so much and living in so many cities. I really wanted to make a difference in Pakistan because at the end of the day, Pakistan gave me a lot when it was my education, my training and the way I would had that connexion with family over there.

     

    Sabina

    And there's a very big story about a family, which I really do want to share. Camilla today. Sure. Um, the reason why I felt like I needed to go back to Pakistan was 100% my grandfather. My grandfather played a huge role to what I am today. I think if you ask my friends and my cousins, my family, nobody ever thought I was going to finance. I was a huge creative person. I love dancing, I'm artist, I love doing fine arts. I always used to do a watercolour painting. Oil painting. I was a horrible person. Money came to education. I couldn't graduate from 8 to 9 grade because I was so bad in maths, and I didn't know what to do with me. My sisters were like I was an embarrassment for my sister. They are becoming like these hippy doctors and I couldn't even do fractions. So it was just such a bad time in my life that I couldn't even, like, do mental maths. It was literally so embarrassing for my family.

     

    Sabina

    But then like when I came into my bachelors, I as I told you, I was in Saudi. So my dad was still working in Saudi Arabia when my sisters and my mum moved to Pakistan. So my mum was back and forth going a lot. So when I did my I, when I, um, got my education certificate, like I was in my bachelor's. So when I got an admission over there, my cousins were also in Pakistan. So my mom's like, okay, why don't I go back to your dad and you can stay with your grandfather and your cousins. You're all going in the same university. It can be like a full bus of just our family going to the university, like the best thing. And I'm like, yeah, because I was so close to my cousins. But that point kameelah my grandfather because I think he was a pioneer of the capital market in Pakistan. He was an advisor to IMF for Pakistan. He was one of the directors for the state Bank of Pakistan, that is the central Bank of Pakistan.

     

    Sabina

    And he hold a very big position for the Karachi stock market. That is the main Pakistan stock market right now. He had like the conversations I would have with him were just so enriched with knowledge. And he loved because I'm a huge, talkative person and he loved talking to me about his career, his journey and everything that he has done. And he wanted his, um, children to do so, but obviously all their children went into business. That's a very big tradition in Pakistan. You build your business, you own your family businesses, and you tend not to do a corporate sort of job. So he really wanted me to do that, and he really wanted me to be in the world of finance, because everyone in Pakistan gets a bit scared when it comes to the stock market. It's just that culture norm that you have over there that is a very male dominated and a very dirty sort of industry. So like people from nice, I would say like high culture families don't really go to the stock market for I don't know what reason, even though it was so beautiful, but it's just that.

     

    Sabina

    Not that culture thing, that that thing that it was just there in Pakistan that you don't do the dirty jobs. So my grandfather was not part of that story. He really wanted me to do something in finance. So it was a funny thing that I remember. It was just that click that happened that one day my grandfather was writing his checks and he couldn't, like, cool the pen properly. And he was just like, oh, Sabina, can you do it for me? And then he was watching me do. And he's like, okay, now balance my chequebook. And that was like, okay, what do I do? Because my math was so bad and he knew my master. But he's like, no, you have a calculator, do it. I took four hours to balance a chequebook, but it was fun. Like, it was so fun, like, you know, matching the dividends to the dividend paper coming because Pakistan, everything is very raw at that time everything was paper.

     

    Sabina

    Nothing was online. Everything. You're holding the shares in your hand and stuff. So it was just so beautiful that time that I was that four hours changed my life, because the way my grandfather had confidence in me that I can do it was just game changer. And from that point onwards, I was just like, I have to do. I have to do something for the like. My grandfather and I want to make his dream come true that I go into the stock market and make a difference. And I was like, I have to do my masters in finance. And then I went to London. I did my asset management in finance, and I picked up courses like behavioural finance and stock, um, C plus plus portfolio. Like I was the only girl sitting in the whole room. There were 50 students and I was the only female sitting in their C plus plus portfolio course. And I'm just like, it doesn't matter. My grandfather was the same, so why not me?

     

    Camilla

    So you told me when we first met that you were the first female portfolio manager in Pakistan. Is that.

     

    Sabina

    That's true? That is true 100% in the asset management space. Definitely. I was one of the first female and I would say the youngest of portfolio managers at that.

     

    Camilla

    Time giving that opportunity in that type of society to so, you know, really you know, having your grandfather was your backer. And I know that you had other backers as well. So, you know, tell me a little bit about why, you know, that mentorship into such a burgeoning capital market in a, you know, in a country like Pakistan, what did that really mean for you?

     

    Sabina

    Yeah, definitely. I agree with that. Like it's a very conservative society. And the reason coming back was the support I had from my grandfather. I started the career as a research analyst, um, for like a family office, um, at Pakistan, where we were looking at equities and doing because we didn't have, you know, like you guys over here at Bloomberg, FactSet and all these big, big systems supporting you to build those financial models. In Pakistan, we didn't have that depth during the 20 1314. When I came back, there wasn't much of a Bloomberg platform. We were really sitting and punching in data into Excel and building the models from scratch. And that really just I just love the practical application. Like I'm building the model, I see the price, I calculate the price, and I see it in a light market. That connexion was just amazing. The thing I would definitely lagging was a role model. As I said, it was a very, very male dominated industry.

     

    Sabina

    Like I would say 90% of the industry were male. Very few females will be sitting in the leadership level or even the board level. Everyone was either in the middle office or the back office or let's say marketing. They were more focused on that rather than bringing female to the front and side of portfolio management. There was only one woman that I discovered was the key to could be my role model. That was Maheen Rahman. She had such an amazing profile. She was both internationally and domestically recognised, and because of that, she was on the 40, I think under 30 female CEOs in the subcontinent. And she came in Forbes magazine, she had an interview with BBC. So it was just like, oh, she could be like my role model because there were no other females to look up to. And it was very sad that there weren't many brought to the front end because there were amazing women that I were working with that were never put forward. But it's just Maheen Rahman had that angle.

     

    Sabina

    She had that platform to leverage herself in that space. And it's a funny story, Kamala, because I wouldn't say I stalked her, but I was literally trying.

     

    Camilla

    To make nothing better than stalking.

     

    Sabina

    Stalking. It was just so funny because I applied for so many roles. It was all for the investment. There are huge asset managers in Pakistan. They manage if I convert it around. Yeah, around 700 million AUD at the moment they are managing and different asset classes from fixed income, not private market, but definitely all on the listed side. So it was a big platform and she was the CEO of that platform. And just getting to her was a big obstacle because she was very shielded. So it was funny because I applied for so many roles, I applied for an E role to be her executive secretary. I applied for that role and then the air called me.

     

    Camilla

    Sometimes you've just got to do it right.

     

    Sabina

    I just got I just needed to meet her. I would do anything to meet her. I saw her speaking in so many events. And then I should really kill me that you find out that I did that.

     

    Camilla

    But you'll have to send in the podcast.

     

    Sabina

    Yeah. Um, I applied for the role, and the air girl called me that. Are you sure you're applying for this or. You're very overqualified? Do you know what the role is, or did you click on something else? I'm like, no, no, I want to be the air for my environment. And she's like, yeah, but you're way overqualified, so we won't put your CV forward. I'm like, that's fine, it doesn't matter. Then a finance back office role came. I applied for that also. And then the HR girl called me again. She's like sobbing. I think you're not understanding that you're a bit overqualified for being a just a tax accountant. Punching numbers. You don't take.

     

    Camilla

    No for an answer.

     

    Sabina

    I didn't I didn't I didn't take no for an answer. And then again, after three months a research analyst position came. And then the HR girl had changed by then. And then they gave me a call there like, no, we are looking for a male research analyst. And that just triggered me. And I'm just like, you have a female CEO and you're just saying we're looking for a male research analyst. There's already a lot of problem in the industry, and I just it just wasn't sitting well.

     

    Camilla

    Why can't I do it? Yeah.

     

    Sabina

    And I was just like, is there something that is special about the male? Maybe it's like maybe it's a CFA or something. They're like, no, because we just want a male one. Because the HR girl wasn't able to say that. The trading room is full of men. And the vast research analyst left because of this reason, because she felt uncomfortable. She couldn't. She wasn't able to say this to me. So I'm just like, okay, fine, like whatever. And then after six months, a portfolio manager position came and I'm like, I don't care. I'm applying again, I don't care.

     

    Camilla

    And then.

     

    Sabina

    I apply for the.

     

    Camilla

    Six seventh time. Lucky. Yeah, exactly. And I'm just.

     

    Sabina

    Like, I just need to meet her. Like I met her at events and stuff. Obviously she was surrounded by so many people, so I didn't get that one on one with her. and it was just because she was a senior. And sitting at that platform is just the society norm that you can't like directly go up and speak to her. You have to go through a connexion or something like that to speak to Maheen. But then when I got the portfolio manager position, the CIO called me. He's like, um, you've been applying for a lot of roles at Alpha Investments and stuff. I'm like, yeah, I have. And he's just like, just got to meet me. Forget forget about the role and just gonna make me. And then when I met Nabeel, he was an amazing person. I think he was one of the most progressive men I've ever met in my career. And whatever I am today, I do owe it to him, definitely, but I owe 90% of it to him.

     

    Sabina

    He literally mould me to become what I am today. He trained me so well and he never like, you know, said, oh, I'm a female and there's a male portfolio manager. I'm not gonna I'm gonna teach you differently. He never did that. He treated me like an equal in the interview. He shook my hand. That's not a very normal norm in Pakistan. He came up to my hand. He sat down next to me, and he interviewed me like, just without any care that I'm a female, like I'm from London or whatever. And I was like, getting so conscious. Oh my God. Like, you know, he's like being very aggressive. But he wasn't. He was just treating me as an equal. And then I was just like, I want to work with Maheen, but I want to work with this man also.

     

    Camilla

    So looking back on that time and comparing it to now has has things changed? Not necessarily for you, but in, in Pakistan, in the industry it's.

     

    Sabina

    Changed a lot. Yeah. Great change significantly a lot because Kamila now 60% like 65% of the population in Pakistan is under 35 and a good 50% of the majority are females. So even if the top end didn't have a choice, but when the type of CV's and everything you're getting, you don't have a choice, you have to do the change. Now you have to accept being female coming into the workforce. And at that time, when I was the first portfolio manager, it was very welcoming the brokers, the traders, because Pakistan was very like underdeveloped, very unstructured. So again, we didn't have systems. I got talking to brokers on the phone and doing my trades. They were very welcoming, they were very happy. And they're very encouraging that, you know, no, it's good. Like, you know, um, talk to us. Obviously they would get a bit cautious because it was the first for all of us, but they were very open to it. And they and you can sense that they want people to come in, but it's just a top.

     

    Sabina

    And the young boomers, I would say generation were just that grey haired industry that were just really holding everyone back. And the younger when the millennials came into the forefront, they're just like, no, we need females, we need that diversity angle because they're big part of the workforce. And to be honest, they were in the universities with all of us like we were with the boys and stuff, and they're like, if we don't have that chunk coming into the workforce, it's not going to really develop Pakistan to the pathway that we want it to. And at that time, Pakistan was moving from a frontier status to an emerging market status in 2017. So they really needed that sort of workforce coming into the market. When you're matching with like India, Indonesia and all of these huge markets, you don't have a choice. You need that diversity. You need that huge workforce sitting with you. So it's really, really developed now.

     

    Camilla

    Yeah. And I'm and I'm glad that it has changed. And I'm also glad that you were you were there to be a role model for somebody else too. Right. So yes, 100%. It's all about passing, you know, passing it down and pulling people up the ladder as well and all that.

     

    Sabina

    I jumped up the ladder again, and I just love that part, because I always saw Maheen as my role model, and I felt so good, like when I came to, um, Australia and LinkedIn, you know, you get connect with the alumni of your university and they're like, oh, in university, the teachers talk about you. And I'm like, really? Oh my God, that's so amazing. And I was just like, that's so embarrassing. Yeah. And I'm famous like, and she's. And the girls were like, then you're You're like a role model for us. That you were the first female portfolio manager in the asset management space and the stock market space, like, not even on the banking or the financial investment banking side, but on the forefront of like trading with brokers and then like you still call and you talk to brokers, they always remember you that you never like acted like that. Oh no, I'm a girl, so be nice to me. You were like as aggressive as a like on the forefront when you're trading as aggressive and, like, making decisions and stuff.

     

    Sabina

    And I was just like, that's so amazing that I could create that road a little bit, put a little bit of that tarp at for the road to be built towards that direction. And I'm just like it was, it was so like amazing to have that.

     

    Camilla

    I'm really, really pleased for you on that because that's, you know, that's real trailblazing stuff. Now fast forward a little bit and now you've turned up in Australia and currently you work at Breakthrough Victoria. Can you give us a little bit about what they do and then what you do there?

     

    Sabina

    I've been, I think still under a year that I've joined Breakthrough Victoria. So um, I'm the director portfolio construction over there. I'll give you a little bit background about Breakthrough Victoria, because it's a very unique sort of, um, private equity fund that we manage. So it's a 2 billion global innovation fund, um, state owned. So it's very, very focused on the state of Victoria. So we are basically investing in different investment stages from pre-seed to, um, later stage across different metrics. And the key part of my role at Breakthrough Victoria is developing the portfolio construction framework by making sure that the financial and the impact objectives are being met. So we're also an impact fund. So we're still in the process of becoming an impact fund, but we are going towards that direction. It's a very unique sort of a thing about breakthrough that it's not that typical private equity close and portfolio. It's an open end. We invest across different stages. We even invest in Melbourne June, Victorian universities and they're pre-seed accelerators.

     

    Sabina

    So it's a very unique sort of a setup that we have at breakthrough.

     

    Camilla

    And so why what I mean you've seen all spectrums of listed and unlisted equity, right. So you're you've been enlisted. You're now in the unlisted saying what what do you like about each side of the spectrum? What and what attracted you to move to into VC, especially being part of pretty much the founding team of Breakthrough Victoria?

     

    Sabina

    Yeah, I think a big question, because I've gotten that a lot when I'm even sitting in meetings, um, because of my background from the listed side. So I'll do it like a broken list.

     

    Camilla

    Yeah, yeah, absolutely.

     

    Sabina

    Absolutely. 100%. Because that's I lost time doing things that way. Um, so on the list this side, the biggest pro I feel for myself is the thrill that you get with the stock market is, especially for me, like you're seeing a live market. You're seeing your work being traded in a live sort of a setup. You see pricing coming through, you see volumes there, trade there, huge announcements coming and it's impacting the stock price. It's a full like you know what you see in movies. That vibe that you get, you just love it. And if you're like I'm a very big adrenaline junkie. So if you love that sort of a rush, the stock market is the way to go. The negative is the like. It's some of what taken from the positive that is sometimes gets overwhelming, sometimes it gets a bit tiring, and sometimes you just lose focus because you're so in and the short.

     

    Camilla

    Termism of it.

     

    Sabina

    And you're just so lost in that thrill in that rush. It's like a roller coaster ride, and in the end, you're just okay. I think I need to sit down and relax and stuff like that. But that's what I felt with the ten, because 12, let's say 12 years or ten years, 12 years I was in the stock market. Emerging market, frontier market, now the developed market. So it was just that rush and thrill that I was getting. The biggest reason why I shifted to the unlisted side was when I was a you at tickle. They are like an ethical investor in the stock markets and they do ethical investing and stuff like that. I was with the ESG team one time in a meeting, and we were talking about like an oil and gas company and they're like, yeah, we're still even though we're like a sustainable fund, we invest in oil and gas because we want to have a seat on the table. That just didn't sit well with me, because you can't make a difference to a business that is 100% coming from oil and gas.

     

    Sabina

    Like, how will you change our business model? Like what will you do to go with either they're going to make a huge investment in renewable or something like that. Then it could be like, yeah, now their revenue from 200 is changing 5050. And I just felt like, where can I bring that change? Being the person and a pillar of diversity and change and challenges, I'm like, what can that happen? So I was just doing my own research. Being the research junkie and data person I am, I looked at a lot of private equity funds in the US and in the UK that were making an impact to different companies from early stage like. I believe things need to be developed at the early stage, whether it is a business, whether it's a change in society, it has to be done at an early stage. So I would just like, oh, so that mean the VC space has said the private equity space has that where I can make an impact, where I can use the skills and stuff from the listed I'd like.

     

    Sabina

    I know the end. I can bring the small company to that end, but giving them a different and positive pathway. So I would just like where can I use this knowledge? And that's where the story of breakthrough comes through, because I think breakthrough is only been two years that they've been set up. And I knew Sally, she is a huge person in the impact and ethics space. I've seen her speak in so many events and stuff. The second morning I was talking to. I'm just joking. So it was.

     

    Camilla

    No use talking this one too.

     

    Sabina

    So it was funny because it's the same story, like Sally was the role model in the impact space that I saw. And I was just like, this woman is someone that I really want to work with because she would teach me and bring my knowledge into the light that I want to. And that's why you come in the unlisted side. It's relaxed, but I would say longer hours more. You have to give into it because you don't have that luxury again that you have with systems and all the information being publicly available, everyone's doing the same thing. So you can leverage from each other knowledge. Over here you are building the, let's say the frameworks, you're building the ecosystem. So you have to put more energy, more effort to it. But the most satisfying thing is that you can see the change coming through. Like you can see the work that you're doing is being putting forward in a positive light. I think that's the journey I would say I had with them, they said. And listing X the starting point.

     

    Camilla

    Yeah. Yes. And I understand that because my view is that really true impact has to be only made in that unlisted, unlisted space. So just um, I want to know a little bit more about about you and your thoughts really. You know, um, is there anything that keeps you up at night right now? Anything that other than kids? Oh.

     

    Sabina

    My son. Yeah. What keeps me up at night? Um, not really. Like, I think I have to be. Everyone do ask me a question. That's in your life. Do you ever feel that there's something that you regret and I don't I know, it's like I just I just feel everything has taught me something. Some career choices have taught me like big mistakes have taught me really big. Some personal choices have taught me really big and stuff like that. So I'm very happy with the decisions that I've made over the last few years in my career and my personal life, and I feel very satisfied. And the culture and the religion I come from, that it's the decision you make. Is God sent like whatever Allah has sent you, mashallah, that you have to believe in that story and you have to accept it. And it's just that satisfaction. I'm just like, yeah, this was meant for me.

     

    Camilla

    Can you give us an example? I mean, it might be a bit personal.

     

    Sabina

    So no, I have a professional example for sure that I had at as a portfolio manager because as I mentioned at Alpha, I was the first female fund manager, and I've never traded. And so I've never even, like opened the terminal and see that this is how the pricing and bidders have never seen the.

     

    Camilla

    Greens and the Reds know.

     

    Sabina

    I have seen the Greens and the Reds but never see the bid. And as I was literally googling the first day, what is a big what is an ask? And imagine I'm the portfolio manager. I was so funny because I think it was a week or two in, um, because we were doing a lot of Excel that I mentioned that we didn't have systems and all of that. Me and one of the portfolio manager, we short sold a stock and we didn't have in our portfolio. It was our right share and we couldn't sell it. And because of the Excel, the way was layout, we felt that we do have that 100 years and we can sell it. Thank God it was just oh no. Yeah. And we short sold the stocks the night before. When I came in the morning, everyone was just so like, oh my God, oh my God, what's happening? And I didn't know even what short sales mean to be honest. I'm just like, sure, I sold out what just happened.

     

    Sabina

    And the other managers having a panic attack and an anxiety attack and stuff like that. And I think it wasn't that I don't have the panic and anxiety. I was so calm and I called the broken. I'm like, what just happened? And he just like, oh, you short sold share that 100 um, that were not in your books. And I'm just like, okay, can you buy it back? And he's like, I will buy it back off market on that yesterday's price. You just have to pay the double broke down like it's all done. And I put the phone down and everyone's looking at me. Then why did you come 30 minutes late?

     

    Camilla

    I'm just saying.

     

    Sabina

    This from the panic. And then we will have just done it, and I'm just. But then I was just like, I still not understanding what was occurring. He's just like, if you short sell something, it's a big compliance issue. And I'm like, oh, now I get the panic at that point, not being like, we were all the boys when they were like 7 or 8 boys in the room, and they were me and I was not Bill. So like ten, nine and me, he just went off at me. Kamala, he was so upset at me. He was just like, why weren't you focused and why were you doing that? And he was just so upset with me. And I got really like, you know, upset. The why is he yelling at me like, I'm the only girl. It's so embarrassing. And like, you know, you're the young girl and just coming out of that face. And then I went to the bathroom and I literally started crying.

     

    Sabina

    And I was crying and crying and crying. And then I called my husband, and I'm like, I'm coming home. I'm resigning. He's yelled at me so much. And then my husband said, did he yell at the other portfolio manager? I'm like, yeah, he did. He's like, see? He treated you like an equal. Sabina, why did you want him to treat you differently? You always say that, you know, this is you need to treat people equal is all about women and men and all of that. And then it clicked me. He was so right. Like I was regretting the decision I made to be like under him, like the CIO and stuff. But and then it just clicked me that this is why God made me yesterday make that mistake. Because I knew I could have saved myself by just doing that extra step of double checking. But God made me make that mistake.

     

    Camilla

    For a reason.

     

    Sabina

    To. So to see that the decision, because I was really struggling that first two weeks because nobody was helping me out, nobody was talking to me. I would be having lunch alone and all of that. And and I was just doubting my decision. And then God, that made they made me make that mistake and made Nabi yell at me to prove that you are. This is the reason you're sitting here. This man is the one that's going to groom you to become the most powerful female portfolio manager, sitting in Pakistan and managing these 13 funds. And that's what happened. One of the portfolio manager resigned and I was only managing three funds. All ten came to me. And because of that training that Nabeel had continuously given me every day, I was able to manage it.

     

    Camilla

    And it's funny, you know, just even small mistakes can, you know, roll into a into a big mistake, but also your, your calmness and be able to fix it. And then let's deal with the mistake and another time and then your reflection, the self-reflection that you've had on the growth and the reason why it happens. I mean, life is never a perfect line. Mistakes are natural and you just need to. It's how you deal with them. Um, is is what's best for you. Now, I always ask this question to all my guests. Um, so you ready for this one? And everyone has a different answer, which I absolutely love. Right. And so it's what's the most valuable advice, piece of advice that you've been given? And why was it important at the time that you got it?

     

    Sabina

    I think the most valuable advice would be, don't be scared to ask questions, because when I moved to Australia, as an immigrant, you're really scared. You're coming from two poles, Pakistan and then Australia. Such an unstructured sort of setup to a huge structure setup. And the culture, the social norms are so different. So that dynamic person that I was there in Pakistan, I was struggling to have a voice here. So I attended one of the women in finance events and there was, I think, the and the, um, the A and B capital CIO. She, I forgot her name. Shirley, I think is her name. She was sitting on the, um, panel and then I asked her this question that what advice would you give people who are coming from different backgrounds and different cultures? And because it was all about diversity and all of that, and then she just like, don't be scared to ask the question. And I'm just like, yeah, that is so right.

     

    Sabina

    Like, why am I losing myself? Why am I not asking question if I feel there's some cultural difference and then I should ask the question and then I would just like, that is so amazing, like, why didn't it? And you just have that fear, you know, like, oh, you're an immigrant and you're like a different like English is your second language. Will they understand my accent? And you're just doubting yourself continuously. And that just clicked that. Um, yeah. I can just ask a question that if I don't understand, nobody's going to judge me. And what am I losing out on?

     

    Camilla

    Totally. And that the fact that you asked the question to get that answer, to ask more questions, is just it's pretty ironic. It's pretty funny.

     

    Sabina

    I know, it's so ironic. And I was just so happy for myself. And that again, self reflection. I'm like, dude, I need to break through here.

     

    Camilla

    Yeah, great. Well, when nearly at the end of our podcast and at the end, every time we, we do a sort of a quick fire round.

     

    Sabina

    Before we go into the fireside, um, sort of like a hot seat thing. I would also like to take this moment to thank you, Camilla. I always, always appreciate again as an immigrant coming from a different country, you're so apprehensive from the type of people you're going to meet and you have been another game changer for me. I would say that you were so supportive over the last few years. You have been so encouraging in bringing me towards that path of leadership, and I really want to take this moment to thank you, and I want you to really recognise that the work you do with F3 and these podcasts and everything, you really do make a difference to people's life. And I'm a big example of this, that you're giving me this platform. The whole F3 thing I did with the students that have changed my mindset, that I really want to continue working with young females. I really want to encourage them to come into the world of finance. And it's not what you see in The Big Short and The Wolf of Wall Street and these movies.

     

    Sabina

    It's a beautiful place to work. And people like you, Sally, and one of our board, you ethical board directors are mean. You females are like game changers. And so you guys have that vibe that you really bring us forth forward. And I really appreciate the support that you guys have given, especially you, Kamala, thank you so much.

     

    Camilla

    Oh, thanks. And that's really sweet of you to say it. And I'm sort of half crying and half blushing at the same time.

     

    Sabina

    So let's get to the fireside thing.

     

    Camilla

    Okay, okay, okay, okay. I've got to pull myself together first. Hang on. Um, okay. Are you ready to go?

     

    Speaker 3

    Yes.

     

    Camilla

    Okay. How? And I'm going. The question is, how would your friends describe you? But actually, I'm going to change the question. How would your grandfather describe you?

     

    Sabina

    Oh, that's that's really scary for me. I think he would just have one word that I think three words that he's really proud of me. Yeah, he's really proud. I can I can sense his vibe. He's no longer with us, but I know he's so proud of me. I can see him looking at me from heaven and saying, you did it like, this is what I wanted for you.

     

    Camilla

    Mhm. That's awesome. That's awesome. I'm tearing up too. Okay. Next question. This is not good. This might be a really long. Great questions. Um what's the most important money lesson you've learned.

     

    Sabina

    Sleep over it. Like don't rush into anything. Yeah.

     

    Camilla

    Yeah that's a great one. Yeah absolutely. What name your favourite book or podcast?

     

    Sabina

    Female leadership I think it's f w that on their podcast with where they, um, communicate with different females in the different leaderships across Australia. And that's really motivating because you get to hear so many different stories from different cultural backgrounds and industries. They're not just focused on finance. It's like marketing. There's like, um, AFL, sports, everything. So you get that whole story and the vibe that girls are driving everywhere.

     

    Camilla

    I love that, I love that. What movie do you absolutely love? But it's totally embarrassing to admit.

     

    Sabina

    Oh my, he might kill me on this, but Devil Wears Prada is just my go to because mine was Miranda, the mother She's gone.

     

    Camilla

    Let's go. And I'll tell you what. I don't think that's embarrassing to admit, because I actually really love that movie, too.

     

    Sabina

    And why? He was a total moron. Not like when she was in the workforce. And I'm so scared of her. Yeah.

     

    Camilla

    Oh, dear. That's funny. If you could choose your Hogwarts house, which one would it be?

     

    Sabina

    Oh, I love Hogwarts. I'm a die hard fan. Even though I'm like 30 plus, I still did a Hogwarts birthday for myself. I should have done it for my son, but I did it for myself, so I'm definitely, I would say a Slytherin.

     

    Camilla

    Really? Why? Why are you Slytherin?

     

    Sabina

    It's not because of the negativity.

     

    Camilla

    No, no, it's.

     

    Sabina

    Just because I think the passion that, um. If you see the people in this slithering house, the passion that they had to learn dark magic. Yeah, it's that passion. It's not like I have that dark side to me. It's just that the challenge they had. Because learning those extra dark magic is like a it's a big, let's say, um.

     

    Camilla

    What's a huge step up.

     

    Sabina

    Is a scare that you're going towards. And it's a fear that a lot of people in the other house didn't want to choose because it was the easy way out. But the Slytherin house never chose that easy way out. They learned that dark, dark magic and the one that was forbidden. And it was. I just love doing forbidden. And I'm just joking. But it's just that vibe that the forbidden is. That is who I am. But I do have a little bit of the Gryffindor side to me, that is, I channelled it in a positive sense, but my core, I would say, is Slytherin.

     

    Camilla

    Great, I love it, I love your reason to. If you had to invite anyone alive or dead to dinner, who would it be and why?

     

    Sabina

    I would definitely say my grandfather to show that how much I have achieved. And my grandmother also she both of them played a huge part in who I am today. Like I always say this, that my grandmother and my grandfather really grew me personally and professionally.

     

    Camilla

    But yeah, that's wonderful. If I wasn't doing this job, I'd be a.

     

    Sabina

    Oh, everyone knows this. I would definitely be a choreographer, right? Yeah, yeah.

     

    Camilla

    In what and what dance.

     

    Sabina

    I think contemporary. I love a contemporary dance like that. Sort of that sort of release that you get when you do contemporary dances and stuff like that. Or I would be totally towards the, um, culture thing. That's that we do a lot of Indian culture do is just that sort of gracefulness and that sort of poise that you get when you're doing that sort of structured dancing. And I would definitely be a choreographer. I would never say no to that.

     

    Camilla

    I love that, I love that. Tell me something that no one else knows about you.

     

    Sabina

    As you can see, I'm a pretty open book, so it's. Yeah, everyone knows everything. I was saying that I'm a very shy person when it comes to networking. Yeah.

     

    Speaker 3

    I serious. Yes, I do a.

     

    Sabina

    Full exercise, you know, in the bathroom when I come to the location before I go into the space of never, because I'm very internally very shy and I need to do that sort of boost in the bathrooms or somewhere in private before.

     

    Camilla

    We all do that. Yeah. Like I go, I go and shadow box in the bathroom cubicle when no one can see me and then like, flick my hair back, walk out of the cubicle, put my lipstick on and like I'm on ready to go 100%.

     

    Sabina

    I need to do that because I am pretty sure I want to. Like when when I go to day-care pick ups anywhere else in the grocery stores. I'm pretty shy to like, talk to people randomly, like.

     

    Speaker 3

    Oh.

     

    Camilla

    I speak to random people, old people, people in lifts, anyone who listen.

     

    Sabina

    That's why you have a vodcast and it's so good.

     

    Camilla

    Um, what secret of the universe would you most want to learn how to do?

     

    Sabina

    I want to say a secret, but I do want to learn how to write a plane.

     

    Camilla

    Yeah, right.

     

    Sabina

    Yeah, I really want to get that. Another pilot's licence. Yeah. Yeah, definitely. I really want to learn how to, like, ride a plane and stuff, because I just want to be at that height where I can see everything like.

     

    Camilla

    And the freedom to go anywhere.

     

    Sabina

    Anywhere. Yeah. Yeah, definitely. So I want to say it was a secret, but. Yeah.

     

    Camilla

    Okay, cool. I'll, uh, maybe we can go on some adventures. Love it. Okay. And the last question complete this sentence. A career in finance is.

     

    Sabina

    Full of excitement. Oh, that's.

     

    Camilla

    So true and I love it. I love that you've answered that way. And that's a perfect way to end our podcast. And I you know, we you're right. We could have a podcast for probably about four hours getting down into the detail about all the travel and how you what you did and all that sort of stuff. But really, we've only got 40 something minutes. So, um, I absolutely love the fact that you have still pretty much, you know, two mentors don't take no for an answer. I love your, your, um, cultural roots and your family roots. I mean, particularly, you know, how you talk about your grandfather and the importance of him in your, your, your life? Um, I think that's absolutely a testament to what you do. And I love the transition between listed and unlisted. And now the impact that you are having with the investments that you are doing for not only Victoria, but really globally, um, bringing some cracking, great research and beautifully like globally competitive companies with some cracking technology, um, onto, you know, into commercialisation.

     

    Camilla

    I love it. So, uh, Sabina, it's been amazing. It always is amazing. Um, and I'm so glad that you we finally. We finally made it on. Cheers. Not shoes.

     

    Sabina

    Thank you for having me.

     

    Camilla

    You know the information that is in this podcast, we always talk about finance in this podcast, but it's not financial advice. It's actually really careers advice. If you really want financial advice, I recommend that you speak to a financial planner, um, or a broker and work out your own personal circumstances with that. But this is all about careers advice and how finance will be a fabulous career for you.

     

S5 Ep 2 Meet Karen Chan, Portfolio Manager at Perennial Private.

 This week on the Shares Not Shoes podcast we meet Karen Chan, Portfolio Manager at Perennial Private.

  • Karen

    I think I was always told to have that service sort of mindset. Think about, you know, what you can do for someone or for the organisation versus what can the organisation do for you.

    Camilla

    Welcome everyone back to another episode of shares, not shoes, an insider's guide to careers in finance. I'm your host, Camilla Love, founder of f three Future Females in Finance. Shares our Shoes is a podcast whereby I interview some of my favourite people, all with one thing in common. They work in finance. We lift the lid on who they are, how they came into a career in finance, and arm you with some knowledge about why a career in finance could be a good fit for you. I will promise that all my guests will share some amazing personal stories, will be open and honest, and will inspire you. So let's go. As you know, this season we are focusing on seed, venture and growth capital as well as private equity from a number of different investing perspectives. And today's guest is an absolute cracker. She's a new friend of mine, but we've already got up into a little bit of mischief overseas and I've even met family members, which means that we're on like, you know, another level of friendship, I think. Originally residing from sunny Adelaide, or what we would probably call in Australia, Radelaid, this portfolio manager, took the book bold move to move to Sydney to do a commerce law degree.

    Camilla

    She had a number of stints in investment banking and even law before finding her niche in the venture capital world at Firstly Investec and then now at perennial private. Welcome to the podcast, Karen.

    Karen

    Thanks, Cam, for having me. You reminded me of our adventures in New York just a couple of months ago.

    Camilla

    Yes. And I keep having photos pop up on my, you know, on my apple photo, you know, reminders, you, your sister and me. And we just. I just. It just makes me smile every time. I love it.

    Karen

    Wow, it's so much fun.

    Camilla

    Yeah, it was great. Oh, so much fun. Can we do that again?

    Karen

    Yeah, we have to.

    Camilla

    Absolutely. Okay, let's crack on. So can you tell me a little bit about you, your job and what you do at perennial?

    Karen

    Sure. So just to give you a bit of background, I'm a portfolio manager with perennial private investments. It's one of the boutique managers within the perennial partners group. We're focused on the private side of the business, as the name suggests. So we invest in growth stage pre IPO as well as IPO and listed placements. So there is a bit of a crossover element. So we are investing in both private as well as those companies that cross over to the listed side of the world.

    Camilla

    And that's really interesting because that's an interesting offer, particularly for that startup space and the growth capital space where they generally don't have the skillset to move from unlisted to listed.

    Karen

    Yeah, I think one of the key differentiators from us, from a much more earlier stage venture investor, is that we actually focus on the exit at the time of investing. And that's not to say that venture investors don't think about the exit, but we're much closer to it. So many of the companies that we invest in may have a horizon of an ipo within their site. So it's sort of like they would be thinking about listing within potentially like a six month to a three year type of timeframe. And then depending how close they are to an IPo, then they would also be thinking about how to structure the investment. It might actually be different to a traditional private investment where you would be in the form of equity and we would be looking at investing via convertible notes.

    Camilla

    And how do you come across all these companies that you invest in? Is it people referring you on? Is it doing the research? Like, it's very unlike researching the listed space, correct?

    Karen

    Yeah, I think the key difference is that in the listed space, the universe is capped. There's a universe of stocks that you would look at and you would then trade on the information or the research or any sort of insights that you might draw from that research, whereas in the private space, the opportunity is very much dependent on your access. It's a much larger universe of companies and we get our deal flow from any source. So I would say closer a company is to being listed, they would often have a broker. So a lot of the deals may be brought to us through an investment banker or a stockbroker. But then the earlier, if it's an earlier, then I would say it would come from our proprietary network. So being very plugged into, I guess the overall investing ecosystem is really important. And we would get our deal flow from venture, other venture investors, founders that we've backed investors into our funds, and as well as other players in the ecosystem, such as debt providers, lawyers, accountants and advisors.

    Camilla

    Anybody, really, anyone that walks down the street could go, hey Karen, I've got this really good investment idea for you.

    Karen

    That's right. And so I think every investor takes a different approach. I'm a bit more open minded in the sense that I'm happy to take a meeting or take a referral from any source, and that could also be inbound. And sometimes I would go outbound as well. But then I think some investors would be much more selective and would only look at an opportunity if they feel it's been bettered. And it comes from a warm introduction.

    Camilla

    Yeah, it's funny because we always talk about the networking and the importance of networking on shares, not shoes. And in this space, particularly, having an open network that is free flowing and organically growing is really critical to come across really good investment ideas.

    Karen

    That's so true. And I think networking is relatively new to me. I know that you are like a power networker, Camilla. I do love it, and you're so good at it. But before, I think I sort of entered the investing space, I would say that I was not focused on networking at all, but I felt I was coming into this space from behind and I really needed to catch up, really invested in networking, and I think that started to really pay dividends. And I think you learn a lot from meeting lots of different people. And I would say you actually learn a lot from actually catching up with other investors, other companies, founders, just to really understand what they're seeing. And then as an investor myself, I think that really helps me triangulate and form a thesis around whether it's a founder or a company that I want to back.

    Camilla

    Yeah. So now talking about that, because I think, I mean, you and I both do a bit of angel investing on the side, Pa, which I love because personally it's about for me, you know, supporting founders, sort of living out their dreams. Obviously, it's important for me to get returns, but I really, you know, there's some cracking technology that comes across our desks from time to time. And, you know, I really, I really love getting my geek on, per se, and finding out a little bit more about, you know, companies and people and founders. So what is it that you, as a professional investor, look for in the companies that you invest in?

    Karen

    So as a professional investor, especially at the later stage, we would definitely be looking at metrics versus, say, an earlier stage investor where there is less data on a company because the company could be pre revenue. By the time a company reaches my desk, it tends to already have revenue, which is actually one of our key criteria. So I would be looking at the history and track record of operations. I think taking a step back, I would look at the market opportunity, how big the total addressable market is. Secondly, I'd be looking at the product or the solution, like, and what problem this company is solving, and then doing a deeper dive on the company's unit economics and making sure that the metrics that I, I see actually stack up and that the company has a competitive advantage which would enable it to scale its opportunity into its current market opportunity, or that it would be able to capture adjacencies as well. So I would look at a combination of both quantitative and qualitative metrics. I didn't touch on this before, but I think one of the key things is because we are minority investors, which means we don't take a controlling stake, we would be focused on the founder as well as the management team because we are basically backing them to grow that business so that we can, in turn get an outcome for our end investors.

    Camilla

    But, I mean, that founder piece is always an interesting one because there's people personalities and you get the alpha person who you just get sucked in by the story, versus someone who's a little bit more introverted, who might be actually technically brilliant. How do you decipher between who you see?

    Karen

    I think that's a really good question and I think it's actually a key question for both early and late stage investors. I think at the later stage we have a few more data points just given. The company would have a number of years under the belt. I think a key thing for me is our diligence. The founder, based on the prior investors, if there have been any other investors on the cap table, and also really taking a look at the team, has the founder been able to attract good talent and retain that talent? Because that is also very telling. And just given the networking piece we talked about before, it's also easy, I guess, in some ways, for me to be able to sort of reference cheque people within my network who may know the founder or know the company or know people that work inside that organisation.

    Camilla

    Love a good network to double cheque everything.

    Karen

    Yes. And actually another tip I would have is sometimes checking, like, glassdoor and sort of seeing the reviews that employees have.

    Camilla

    Interesting.

    Karen

    Because sometimes that can be quite telling.

    Camilla

    Yeah, absolutely. And even, like, I'm sure Reddit and stuff like that as well. Like, there's some stuff, you know, that gets said, but it is. I mean, you do have to do. And you have to do extra digging in this space to actually find the answer. Right?

    Karen

    Yeah, you have to do the extra ticking.

    Camilla

    Yeah, because it's not. It's not a public market. You don't get the information given to you. You know, you have to go and actually go and find it.

    Karen

    Yeah. It's also, it's not easy. So I think that's the art versus the science, because you know, at the time of investment, clearly, and given we're not distressed investors, the company should have already been operating with a good track record. So things are rosy. And at the time of investment, you would be, I guess, like in that honeymoon period where everything is going well. So it is hard to really tell until when things go wrong, how would that founder be like to work with? So that's something to try and work out at the time of investment.

    Camilla

    Yeah, absolutely. And is that something that keeps you up at night? You know, is it not necessarily upside, but actually protecting the downside in this space? Because we all know the statistics of investing in this. It's a high risk space and the likelihood of businesses going broke is really high. Does that keep you up at night?

    Karen

    Absolutely keeps me up at night. I think the surprises in the portfolio, I think as much as. Yeah, exactly. So no one likes a surprise, so no news can be good news. I think, for me, structuring of the deal going in is quite important. So generally speaking, later stage investors would want to be investing in the highest class of shares if it's an equity deal, and we would want those shares to be preferred shares, which means we get to get our money out first before other equity shareholders. And we would also have some downside protection, so there could be anti dilution rights as well. And then I did touch a little bit on convertible notes. So that's a very good structure to really protect that downside because it is a debt instrument, but can be equity like as well. But then you would have a flaw on the conversion cap. So that's the evaluation that you could convert the business at, hoping that the company would actually execute and therefore do the next round or exit at a much higher valuation. So then that would ensure an uncapped upside. But then if the, the next round or the liquidity event is at a lower valuation to the cap, then it would be structured so that there is a discount on conversion.

    Karen

    So it's like a win win for the investor.

    Camilla

    Do you help, I mean, obviously, before you get to that stage, do you help companies either try and find an exit or try and get your money back at some point before it even gets to, you know, the, essentially the conversion point?

    Karen

    Yeah, I think it's really important to find that alignment with your investors. So, you know, I obviously manage money for end investors, so I need to return their capital within a certain timeline under our fund structure. And so I do need to have that alignment, because if there is a mismatch, then I won't be able to provide that return back to my own investors. So I think one of the value adds that we have at perennial is that we're closer to the public market, so we can really guide those companies if they want to go down that IPO route. And also, I guess my background as a prior investment banker, where I did do both ipos and ran sell sides and m and a for my clients, I do have an idea of what could be the potential exit path, whether that is to sell themselves to another company, merge with another company, or the IPO path that I'd mentioned previously.

    Camilla

    Yeah, and that's a great segue to my next question, because you have seen all spectrums from seed to venture, private equity, m and a. And that side is quite an interesting side. What is it about growth stage venture that makes you jump out of bed in the morning?

    Karen

    I think really it is the breadth and depth that we can go into with the company. So I guess I'm really excited about the fact that in the growth stage, we are backing companies that have a high degree of growth. So there is a very positive sort of element, because if you think about it every day, the companies that I meet, they are looking to either change the world or provide a better solution to the market. And as a result, these founders and management teams have a high degree of enthusiasm and positivity versus maybe a distressed company that is really looking for a solution and still having to think about how to turn around their business. We're also backing founders and management teams that want to, I guess, be owners of their destiny. So unlike I say, private equity, which tends to take a majority position, you often have founders or family business owners that want to exit. So I think, to me, that's also very exciting. And then I think in terms of the portfolio, we have over 90 companies in our portfolio, so we do get access to that breadth and depth. So for me, it is that ability to channel into my curiosity to meet a lot of different companies, learn about different business models.

    Karen

    Given we have an agnostic mandate in terms of industry, that creates a job environment for me where it's about continuous learning. And I think that really gets me out of bed. So there's always a lot of variety.

    Camilla

    And I love that. So a couple of words that I've picked out in that last little bit was curiosity and continuous learning. And we talk about this a lot in shares, not shoes, because you need to be interested in others, but also interesting yourself. And putting those two together, I think critical attributes to be in the financial services industry, you know, just because you want to, you want to find out things about the companies you're investing in or the, you know, all the projects or whatever it is, and you want to know what makes people tick. And you, you also want growth yourself. And I love your answer on that. I think that's. I think that's fabulous. My next question is, did you know it was always finance for you? Was it sort of love at first sight or was it love over a longer glance?

    Karen

    I like the way, how you frame that.

    Camilla

    Well, because it's my last name, I've got to work it in somehow.

    Karen

    Yeah. So, yes, I mean, I think. I mean, to find a job that I think is sustainable for me personally, it needs to be something that I think I love. And I can honestly, hand on heart say that I do love the work that I do right now because when I'm in my job, I don't actually feel like I'm working. So I think that, and that's the best part. So that whole meeting people and curiosity around, learning about other businesses, I'm happy to sort of do that, even sort of outside hours. So I think that's quite sort of outside work hours. So I think that's quite telling. I think, for me, I studied commerce law at Sydney University and I think that combined degree gave me sort of maximum career opportunities. There was many parts that I could go down. I could go down law, I could go down finance, and I actually almost went down the path of being like a lawyer. Yeah, when I. Yeah, when I first started my career. But I was actually drawn to the fact that with finance I could draw on both my legal as well as commerce skill sets.

    Karen

    And I think it's also very hard to figure out what you want to do sort of when you're that sort of early twenties. So I think it is a bit of a discovery process for me. I think what I did enjoy, I think early on, is that in my first job was in investment banking with JP Morgan and I was actually striped with the technology team. So from that early experience, I loved working with tech companies and most of my companies were private companies looking to ipo.

    Camilla

    Yeah. Right. So then that sort of absolutely dovetails into what you do today. Even though it was absolutely, I'm not going to say how, how many years ago it was, but, you know, was a reasonable amount of time ago. So, yeah, the skill set you had on the ground on your first job is still, you know, reaping rewards today.

    Karen

    Yeah. And I think that's the thing to really think about, like I think a lot of skills are, like, transferable, but there is also that apprenticeship element of, you know, you really need to kind of see a lot and do a lot to, I guess, build up that experience base. And I think investing is a bit like that too. I think the first company, and you would probably have that same experience. Right. Like the first company that you meet as an angel investor, when the founder is selling you the story, it all sounds very exciting, but then I think the more sort of companies that you meet, then, you know, you'll be able to sort of figure out, like, what's good and what's not bad. Just the same as I think if you were house hunting. Right, like, I think you. You'd get a better sense of, you know, which street is a good street, you know, what house, you know, is a good house. And where would be a good place to, if it's an investment property, where would be good for a return. And you'd also be, depending on what you're looking for, then different attributes would sort of be more front and centre.

    Camilla

    Exactly. And that sort of dove sales perfectly into my next question, which is actually about venture cap right now and the valuations and all that sort of stuff, what are your thoughts on where the market is in this space today, where it was maybe compared to where it was maybe three years ago versus where it was 18 months ago? Because there's been a lot of change.

    Karen

    Definitely a lot of change. So I think I've, you know, rewind back to actually 2020. Just as we went into lockdown during COVID I think it really felt like the world was crashing down on us and there was an unprecedented period where everyone went hands down and just tried to take stock of what was going on, because there was obviously a real impact to. To businesses when people were locked down and unable to go to work. But I think what we've seen is a lot of resilience, and companies found ways to cut costs, partially stand down workforces and find ways to survive. And then you went into 2021. While there was on and off lockdowns, the stock market was booming, interest rates were at all time low, and you had a real growth in that and frothiness in the venture capital industry. So I think that period is now behind us. Now we've had, like, you know, many successive rate rises. There's a lot more geopolitical tension in the world, and the macro environment continues to be uncertain. And I think in this environment, there's clearly like a real correlation between public market valuations and private valuations and there is, there tends to be a lag, but the private markets has, you know, started to see corrections.

    Karen

    I think we've been sort of fortunate here in Australia, where I think some of the corrections haven't been as steep as globally.

    Camilla

    That's quite true, yeah.

    Karen

    And you would have seen that too, right? I think in some of the more larger, you know, unicorns in Australia, where they have seen a bit of a price correction, but nowhere near what's happened, 70, 80% offshore. But I think. I think when I talk to resilience, I think the industry is very resilient still. I think there's a very strong ecosystem here in Australia. A lot of collaboration from the early stage all the way through to late stage, as well as amongst all the parties. And I think it's a natural for the market to really be really for the market to kind of see a bit more consolidation. So there will be companies that fail, but there will still be winners that really emerge out of this industry. So I think what you'll find is you'll have some companies that will grow into their valuation. You've got companies that will experience a down round, which will be a lower valuation, and then you've got a situation now where it is much more attractive to be investing because the valuations are at a much more sustainable and realistic level.

    Camilla

    Yeah, I think that's right. And as we know, economy and businesses go in a cycle, and this just happens to be an interesting point of the cycle where investors such as yourself have a little bit more control and power in the discussion of capital allocation. Because you're getting actually better value for your money.

    Karen

    Exactly. So I think it is a good time and I think I'm not really seeing a slowdown in innovation. So from what I'm also hearing at the early stage, lots of companies still continue to be formed and it's a good time to be starting companies because there's a lot of talent available.

    Camilla

    Yeah, that's right. Because, I mean, you're right, the big guys have let, you know, made a whole bunch of people redundant, and that just gives an opportunity for that talent to go, hey, well, I've really got this cracking idea. I'm just going to go and do it myself and see how we go. And then there's new burgeoning opportunities to invest in coming up, which I quietly excited about as well. Now, we have a few things in common, and we've already talked about one, but one we referred to earlier on, and I'd really like to talk about the Bloomberg new Voices programme that both of us participated in at obviously different times. But what did you. Can you tell everyone a little bit about this programme and why it made such an impact on you? And, like, I can give my two cent as well because I know how, you know, how much of an impact it's had on me. But obviously we went to New York together for a Bloomberg new voices event and conference and that was super exciting. So. And you were on the panel, which I was very proud of you for.

    Camilla

    So do you want to tell us a little bit about the programme and why it's, you know, why you've had success from it?

    Karen

    Well, firstly, I'd like to thank you for referring me to the programme. It was a real eye opener and I think a really great opportunity to, I guess, join a network of other females as well as other unrepresented voices across the globe. And I think it's a really great initiative because Bloomberg is looking to increase the diversity of expert voices on their programming and I think they found that there hasn't been sufficient female or underrepresented sort of representation on their programming. And I think since they launched a programme in 2018, they've had three times the female representation on Bloomberg TV.

    Camilla

    They've made such a difference, such a difference, which is super exciting.

    Karen

    Which is super exciting, because I think, which I've also learned just from my experience in sort of recruiting new talent and especially females looking to join the finance industry, they really are looking for representation and role models, so if they don't see it, then they don't think that they could do the same job. So I think it's really important to be able to show that there are females who can be experts.

    Camilla

    Yeah, absolutely. So just a bit of background. The new voices programme essentially puts talent through sort of going to, say, a boot camp on media and thinking on the spot. And really, I don't know how it made you feel, but while I was in the throes of it made me feel somewhat uncomfortable because, you know, you'd be chatting about, like, in my instance, I was chatting about ETF's and blah, blah, and then all of a sudden you get thrown in a question on interest rates or politics or something like that, and you go, well, hang on, that's not my. That's not my skill set, but sure, I can have an opinion on that too. And then it's just opened so many doors for me, which has been great, you know, panels and podcasts and, you know, leadership opportunities. It's been. It's been wonderful. I'm glad you've had a good time, too.

    Karen

    You know what I really enjoyed about the Bloomberg new Voices event? We went to New York and I think it really was also the fact that it was tied to the Bloomberg invest conference, which actually brought together some of the biggest names in finance, such as Ray Dalio, Stan Druckenmiller. I think being able to sit there and hear their views, I think it really also really broadened my knowledge base because they really talked about the key investment themes. So it really brought together the intersection of macro as well as the micro as to exactly what they were doing with some of the key investment themes. I think they were talking about investing in sports and sports teams. So these are things that we don't really see here in Australia.

    Camilla

    No, I agree. And also, I mean, one thing that I loved is that going to that conference and being at that event was feeling the pulse on the ground, because it's very different necessarily than Australia. Very different to say, for example, London or Frankfurt or Hong Kong. And so just, just getting that pulse from leaders who are every day making decisions not only necessarily in finance, but in companies that are, you know, doing things for the economy, I think was great because again, it just sort of pushed me out of my box and made me think about things differently and the way that the globe sort of interacts, rather than, you know, getting me out of my Sydney, Australia bubble, which is not a bad thing, particularly at this time of year. But, yeah, it was great. We had a great time. And as I said, very proud of you for sitting on that panel. My next question is sort of a reflective question. And, you know, I always, I'm quite interested in always in people's answers for these questions because there are multiple of these points. So my question for you is there, is there a moment that sticks in your head as, you know, a turning point or a sort of, you know, sliding doors moment that, in hindsight was a gift to you for your career?

    Karen

    Yeah, I think for me, I think my last role at Investec was a real sort of turning point in terms of really pushing me into this investment management space. I think it really draw upon all of my prior experience working with private companies. I think it also really was a real great platform for learning and also demonstrated to me the importance of having sort of real strong sponsors in my organisation. That really helped me through a difficult period. So I was there when there was a bit of a turnover in the leadership. And so it gave me an opportunity to lead the team. And so I think it really meant that I, it really pushed me to, I guess, really learn a lot. So I think looking back, it was a really sort of tough period in terms of having to, you know, take over an entire business. But then it provided significant learning opportunities because it really gave me a full view of the, I guess, the types of, you know, what's really needed to run a fund.

    Camilla

    Yeah.

    Karen

    It's not just about the front office, not just about the investing. There's business to manage, back office operations, which is just as important.

    Camilla

    Legal, compliance, everything. And it's funny because growth never comes when it's easy. Right. Growth comes when it's difficult. You never know actually who you are or how the confidence that you can build and the resilience that you have until you get thrown in the deep end and, you know, manage to do a successful job.

    Karen

    Yeah. And I think you also. I think you would have experienced this too, right. With your experience at e invest. I'm sure there was definitely elements of being uncomfortable. Feeling a little bit uncomfortable, I think, is where you want to be because I think that's what pushes you to, I guess, try harder. Yeah, I mean, there's a way to kind of get through. I'm not saying that there's never a piece of cake in, I guess, the, in our industry, but I think it's when things go wrong or when things are, or you don't really know what you're doing at some point, then you, or you think you don't know what you're doing, then I think that sort of really kind of drives well for me. It drives me forward.

    Camilla

    Yeah. Yeah. And sitting back and reflecting on that period of time, the growth is amazing, right? It's absolutely amazing. My next question I asked everybody, and I just love the answers because everyone has a different answer. So what has been the most valuable piece of advice you've been given and why did it resonate with you?

    Karen

    I think because I started my experience in investment banking. I think I was always told to have that service sort of mindset. Think about what you can do for someone or for the organisation versus what can the organisation do for you. I think having that service mentality has meant then that I'm on top of my game in terms of really anticipating and thinking about what experience that I'm providing to the people around me. And I think that's actually really important because in the investing world we are also building relationships. So it's important to be polite to companies that you deal with and also be respectful of their time. And give them a quick no if possible, and not leave people hanging. So I think having that service mentality just means that I have quite a anticipation kind of mindset. So I think, think a few steps forward, and that sort of served me well.

    Camilla

    Yeah, absolutely. And we talk about finance being a people and relationship industry. We also, you know, you never know who your next boss or, you know, person who is, you know, reporting to you is going to be. You don't know where the next referral for the company that you might be investing in is going to be. So treating everybody with that service mentality is a great, great piece of advice. So thank you very much for that. Now we're at the point in time which is the super fun part, which I really love, not to say that the last 30 minutes wasn't super fun, but that time where I do a couple of quick fire questions where you got to throw out the first thing that comes into your mind. Are you ready for this? Do you know what you're in for?

    Karen

    I'll give it a go.

    Camilla

    Are you sure?

    Karen

    I'll just pass if I.

    Camilla

    You can't pass. That's the problem. There's no buzzer that can go pass. No, no, no. Okay. You ready?

    Karen

    Yeah. Okay.

    Camilla

    Okay. How would your friends describe you?

    Karen

    My friends would say I'm approachable and loyal.

    Camilla

    Great. And that's very. I can attest to that. What is the most important money lesson you've learned?

    Karen

    I think the biggest lesson I've learned would be to spend within the means.

    Camilla

    Yep. That's a good.

    Karen

    And also invest for the future.

    Camilla

    Oh, that's two very good ones. Two very good ones. The one piece of advice I'd tell my 20 year old self is I.

    Karen

    Think, just go for it and not second guess yourself.

    Camilla

    Fabulous. What movie do you absolutely love? That's totally embarrassing to admit.

    Karen

    I actually really like Charlie and the chocolate factory.

    Camilla

    Oh, do you?

    Karen

    Yeah. I don't know what it is, but it's the original one.

    Camilla

    Yeah.

    Karen

    It just really is a. I think it's called Charlie and the chocolate Factory. Yeah, but the one with Jane Hackman, I think it's, it's kind of, like, whimsical but also creepy at the same time.

    Camilla

    Totally creepy. There's a new one out, too, at the moment.

    Karen

    Is that Wonka?

    Camilla

    Wonka? Mm hmm.

    Karen

    Yeah, I'll have to. I don't think he'll live up to the original.

    Camilla

    I think it's. No, it's definitely never going to live up to the original, but I think it's a musical, which is totally random and totally not up my alley, but.

    Karen

    Okay, that's random.

    Camilla

    Next question. My biggest, hairiest personal goal is, I.

    Karen

    Think my biggest goal would be to, I guess, create some sort of impact in the investment industry, whether it's to inspire the next generation of young people to want to be part of this industry and or to, I guess, find some great companies, like tobacco, which would create, you know, create sort of like, a broader impact to society in the sense that, you know, companies that I back would be able to, you know, create more jobs for people, but then also, you know, make people's lives easier if it's a solution that resonates with the broader masses.

    Camilla

    Yeah. Rather than a thing. It's a real, you know, legacy piece.

    Karen

    Yeah, yeah.

    Camilla

    If you had to invite anyone alive or dead, to dinner, who would it be and why?

    Karen

    I would pick Elon Musk.

    Camilla

    Interesting.

    Karen

    I'm really fascinated, I guess, by. I think, the. I guess, by his work ethic as well as, I guess, the vision that he has. If I can add a second person, I would add Bob Iger to the mix.

    Camilla

    Yeah. Yeah, yeah. Well, both of them are amazing. I mean, Elon Musk, like, the ability to think that far in the future and then execute no matter what, is unbelievable. Like, I just don't know how we can do that. I like putting the craziness to the side, but I think it's sort of got to be crazy to be able to do that.

    Karen

    Yes. And I think also to have that sort of view about a multi planetary world. So it'd be interesting to, you know, he's really thinking far ahead.

    Camilla

    So far ahead. How can we keep up? Have to. Have to invite him to dinner. That's what we have to do. If I wasn't doing this job, I'd be a.

    Karen

    I'd be, like, an artist or something. I think I'd do something completely different and be in the creative industry.

    Camilla

    Yeah. Right. Yeah. I'd like to pick apart that one at another time. Tell me something that no one else knows about you.

    Karen

    All right. That one. I don't think there's anything that nobody knows about me, actually.

    Camilla

    Nothing. You're an open book.

    Karen

    I'd say I'm pretty open book.

    Camilla

    You just have to ask me, note to self, next time on my bucket.

    Karen

    List is I'd love to just travel to somewhere that I haven't been before. So I think the Silk Road would be pretty amazing the whole way through.

    Camilla

    To Turkey, to China.

    Karen

    Yeah. That'd be really cool to do the whole. The whole route and see and learn about the history as well.

    Camilla

    Yeah, yeah, absolutely. I mean, the centuries old route, it's amazing.

    Karen

    Amazing.

    Camilla

    And the last question I have is in three words. Tell me why you love finance as your career.

    Karen

    Okay, three words for why I love finance. I think it's a gateway. I'll make it four. No one can ever say it's a gateway for, I guess, personal and professional opportunity would be my take on finance.

    Camilla

    Yeah, great. And I think that will spur a whole bunch of people on, which is so true. I mean, think about the opportunities. I mean, I reflect on that. Opportunities that have been offered to me in the last 20 something years, given the career and industry that I'm in. It's just amazing. So we've come to the end and thank you so, so very much for giving us such a great insight on what you do in the pre IPO growth stage, VC, and how you look at companies. And your take on the world currently stands from evaluations perspective. But also, Karen, so much. Thank you for what did I take away? The curiosity and the lifelong learning. It's absolutely critical. And if I could read more, I think podcasts is my way of for my learning at the moment, but if I could read more, I'd love to do that as well. But thank you for being open and honest and transparent, and we really appreciate you coming on chez knot shoes.

    Karen

    No, thanks so much. Really great to chat to you. It was really fun. Thank you so much.

    Camilla

    You'll have to come back. I don't bite. You know that.

    Karen

    Okay, I'll wait for the next invitation. Thank you.

    Camilla

    Thanks, Karen.

    Karen

    All right, thanks so much.

    Camilla

    You know the information that is in this part podcast. We always talk about finance in this podcast, but it's not financial advice. It's actually really careers advice. If you really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances with that. But this is all about careers advice and how finance will be a fabulous career for.

S5 Ep 1 - Meet Amanda Price - Head of KPMG High Growth Ventures

To kick off this season, we sit down with the amazing Amanda Price - Head of KPMG High Growth Ventures. Learn how she believes in how practice makes perfect and hear her talk candidly about how she has made and learnt from her mistakes. 

  • Kylie

    Defaulting to likability is bullshit. You know, I don't care if my founders don't like me all the time, you know, if they want to come and hang out with me, I'm not doing my job properly.

    Camilla

    Welcome everyone, back to another episode of Shares Not Shoes, an insider's guide to careers in Finance. I'm your host, Camilla Love, founder of F3 Future Females in Finance. Shares not Shoes, is a podcast whereby I interview some of my favourite people, all with one thing in common. They work in finance. We lift the lid on who they are, how they came into a career in finance, and arm you with some knowledge about why a career in finance could be a good fit for you. I will promise that all my guests will share some amazing personal stories, will be open and honest, and will inspire you. So let's go. We are definitely going to have a few giggles with today's special guest. We won't hold it against her that she started a life as a lawyer, but in actual fact, this is one of her superpowers when it comes to doing some cracking good deals. She made her way into finance by doing corporate advisory work and flung herself into the startup venture capital scene about eight years ago or so. Now she's fully invested in the angel and vc scene. Do you get it? How I love a fabulously good pun.

    Camilla

    Kylie Fraser, welcome to shares, not shoes.

    Kylie

    Camilla, thank you so much for having me. And yes, here I am, fully invested. What a cracker. Here we go. How many puns can we fit into half an hour?

    Camilla

    I'm sure we can. Sure. We've not done one. We can, we could. Is it a, you know, do we ding ding the bell or do the shots or whatever it is for the buns that we can do in half an hour.

    Kylie

    You listeners will not thank me for that. I suspect.

    Camilla

    I can't wait to for you to impart all your wisdom in the early stage venture capital space and structuring deals and how to not make mistakes. Because how to not make mistakes is pretty much the gold standard and the north star in your segment, dare say. Kylie, you are the co founder and partner of Flying Fox Ventures and they are an early stage VC firm. Your business connects early stage startups with private capital to support their growth journey. So tell us a little bit about what you do, because this is a super exciting space. I love this space myself. And why do you love it?

    Kylie

    Yeah, awesome. Great place to start. What we do is that we raise money from investors and then we select the early stage startups that we believe have the most potential to generate returns for our investors. Once we've deployed the capital, the work just gets started, as we then have a lot of kind of support work to do as we help those companies grow, which the way that a startup grows is different from how a normal business grows. And this is one of the things that took me a little while to kind of unlearn and relearn when I came to the venture capital space, is that growth is kind of measured differently. It happens at a much faster rate. And the levers that you can pull here, specifically by access to external finance, are a bit different from how they look over in kind of normal corporate land. So that's, that's kind of what we do in, in a nutshell, how I came to be here is, you know, I guess a little bit of a roundabout way, when I, you know, had spent most of my career in the law, which people are supposed to apologise for, like, you're supposed to be really apologetic that, oh my God, I'm so boring, you know, like, I'm such a.

    Camilla

    Lawyer, but as I said, it's his superpower.

    Kylie

    It's great, you know, and I was there for so long that I learned deep specialisation, you know, like, I am really good at m and a, you know, that's, that's what I do. And in venture capital, there's so much focus on getting in that no one realises that you actually make your money on the way out. And you have to have. You have to be able to bring that, that toolkit to the table. So, yeah, when I had my babies, I realised that I was unlikely to ever see them if I stayed, you know, kind of in an m and a role at a. At a big law firm. And I made the. What was a tough decision to kind of step out on my own and start a business, which failed spectacularly.

    Camilla

    Tell me.

    Kylie

    It wasn't good. So it was an innovation lab for professional service firms, because I wanted to solve the problem in front of me. And if I was kind of drawing themes from my career, I would say that's probably what I'm good at. I'm very good at just identifying obstacles and then removing them. And I had, this is back in kind of 22,000, 920 ten. And I had kind of been a bit fed up with how slow the kind of professions were to pick up some of these technological shifts that I. That I could see were coming. And postscript, they are now, really, you know, it's an entirely different world now. You know, I think. I think it's fully embedded. They really embrace that. But at that time, it was, you know, it was just a bit too early, and they weren't quite ready to hear what I was saying. And those few that were certainly didn't want to buy it in a product firm. They wanted to buy me as a consultant, and it did not make any money for me to hire myself out as a consultant by the hour, because if I was going to go back to selling myself by the clock, there was, you know, I may as well stay in law.

    Kylie

    Right? You know, like, no one.

    Camilla

    Well, you could do it by six minutes. Exactly. By the hour.

    Kylie

    Exactly. So, yeah, that was kind of. So I think one of the things that I learned there, well, I learned many things, but one of the things I felt rather than learned was acute embarrassment. And as, you know, as someone that has seen me on the dance floor on occasion, you know, like, I don't, I don't suffer from acute embarrassment easily, but when you fail in a sector that you have grown up in, you know, where, you know, everyone, like, I just felt that everyone was laughing at me, you know, that my peers, you know, had, had seen me take a swing and not have it come through. So that one hurt.

    Camilla

    They weren't really.

    Kylie

    Of course they weren't. They didn't give a shit, you know, like, they. No one feels those things as, you know, as deeply as you do.

    Camilla

    No, I know. And generally, most people are, you know, proud of you for backing yourself on doing something, regardless of whether it passes or fails.

    Kylie

    Yeah, exactly. And I was blessed to fail quickly. So it's not like, you know, I didn't spend, you know, five years flogging this thing. I was kind of in and out in, you know, 18 months, and moved on to my next venture, which luckily was more successful. Didn't take a traditional venture path, but for a while I thought that it would. And that was when I came to kind of learn about, you know, the role of venture capital and the difference between, you know, startups and business. I was really coming at it from first principles when. When I was learning about how VC's are remunerated. Everyone's referring to Carrie, but I heard it as carrot. And I thought, I thought everyone was running around, yeah, chasing carrot with a carrot. And I just thought it was like some, like, industry insider lingo for all these cats. And I was desperate to know, like, what actually is a carrot? Like, is it a. Is it a unit of money? Like, is it. Is it shares? Like, it's a diamond what? I want to be collecting these carrots. So, yeah, that shows you how noob I was when I came in.

    Kylie

    But, yeah, luckily I'm a fast learner.

    Camilla

    Oh, definitely, definitely. And so why do you love it? Because I know why I love delving into this space. Why do you love it?

    Kylie

    I love. Yeah, I'm a morbidly curious person and I love just the opportunity to go deep on different things every day. I think one of the great benefits of having a deep specialisation, you know, like I was lucky to have with law, is that it reminds you of the superficiality of your knowledge in other areas, you know, so you always come to new spaces with a lot more humility and a lot more willingness to learn, I think because I know how much I know about, you know, warranty and indemnity clauses, you know, I can't bring that expertise to every other area. And I love it when, you know, you kind of get to sit for an hour with someone who has this niche specialisation and you can just, you know, ask all the questions and come at things with this, with this real, like, childish enthusiasm where there's no, there's no expectation that I have the answers, you know, I just have to, you know, have, have the courage to ask the questions, which is, which is a wonderful thing to do day in, day out.

    Camilla

    And I love the fact that you can bring to fruition the joy of a founder's goals. Right. So watching them back themselves and support them into growing their business to what it could or should be is just an amazing, amazing opportunity.

    Kylie

    Yeah, it is. I'm going to badly misquote one of my us venture colleagues, who referred to seed investors as being those that really shape the version of the future that they want to see, because we get to select the few that at least have a chance, you know, that at least have a chance to bring their version of the future into reality. Later stage investors tend to just pick the ones that have the best metrics, you know, the ones that are growing fast. But at the stage that we're investing in, there's usually, you know, not many metrics to rely on.

    Camilla

    And so why did you choose the angel end of the capital structure here?

    Kylie

    At the time when I started, that was where the need was. So it was as kind of simple as looking at what gaps existed in the ecosystem. Now, I'm delighted to say that those gaps have largely been filled, but that's why I started there. It's also, you have to show a track record, right. You can't go and ask people for hundreds of millions of dollars to deploy when you haven't demonstrated that you can consistently return capital over time. So you do have to earn your stripes.

    Camilla

    And the segment has actually grown, as you mentioned. Is it much more like, is there a lot of competition, or are you finding yourself up against? Because obviously, capital finds good businesses and you want to put yourself and your investors in the best possible space so that you can grab those opportunities as they come up. So, given there is more competition, are you finding it more challenging to offer those great investors? Or is it, in fact, that the network, your network, is so good that you're getting those opportunities, just giving you.

    Kylie

    Dorothy Dix, I have the best network. Thank you. The end? No. So there's two ways in which we compete, right? We compete for investors, you know, for the right to, you know, to invest people's capital on their behalf, and then we compete with access to deals. And I think it's definitely true that competition has increased on both sides of that equation over the last few years since we started. But competition's a good thing. It makes you better, makes you sharper. It makes you get really clear on what you're not and really clear on what your points of differentiation are on the deal side. You know, Rachel and I are lucky in that we do have, you know, quite a good track record in helping companies on the business side as well. You know, Rachel was. Was one of the great kind of startup product advisors before she came to venture capital. So she is really good on that, you know, on that early growth story and helping people identify they're kind of moments of customer delight, which can really set a business up for these moments of hyperscaling. And she's done it, you know, at canva, she's done like, she's just done it time and time again.

    Kylie

    So, you know, being able to ride on her hotels certainly helps. And then. And then people know that I'm, you know, I'm a straight shooter, you know, like, I think one of the things that, you know, if. If we surveyed our founders, and we're kind of terrible at doing this in a systemic way because we. We hate taking them away from the business, but, you know, I don't sugarcoat things. You know, not startups are hard, and mistakes are made all the time. You know, I think one of the things I do very well is give, you know, direct and honest feedback when it's needed. And, you know, that can be a self selection process. Right. I do that right from the very first meeting. I don't want to partner with a company that can't, you know, that doesn't, like, you know, the way that Rachel and I work, that's just not a good match. It doesn't mean that it's not a good company. It doesn't mean that mine and Rachel's way is the only way. And it doesn't mean that Rachel and I aren't flexible in tailoring our, you know, most bitchy selves to accommodate, you know, the egos of founders.

    Kylie

    But, you know, we're looking for the best. You know, we're not. We're not looking for founders who just need their ego stroked and to be told that they're awesome all the time. You know, there are others who'll do that. That's not us.

    Camilla

    That's never a winning combination, that one. Never. Never.

    Kylie

    But you'd be surprised. Sorry, I don't mean to talk over you, but this kind of, one of the metrics that VC's hold themselves to is NP's from founders. And I've already fessed up that we're not particularly good at surveying our founders. But defaulting to likability is bullshit. You know, I don't care if my founders don't like me all the time, you know, if they want to come and hang out with me, I'm not doing my job properly. You know, it's not my job to make their lives easy. It's my job to remove as many obstacles from the business path as I can and to coach them through it. But that's, you know, that's not always without pain, shall we say?

    Camilla

    No, absolutely. And I think that frankness and directness, particularly as a founder, is really, really important. And the same goes on the investor side, too, because you want to know at the time when your investment is going well, but you also want to know the time when your investment isn't going well and what you're doing about it. And I think that, that, you know, and I said your lawyer piece is a superpower. But actually, I think that the way. The way that you conduct yourself, the way that you are direct, the way that you, as you say, don't default to likeability, is. Is really, you know, again, another superpower of yours in this space. So I love it. Love it. Just to let you know. Thanks, Jamila, you mentioned Rachel, your co founder in Fine Fox. And another thing that I love is the fact that two cracking great women are running this absolutely fabulous firm. How did you guys come across, you know, is it, you know, was it something that you you cared about the diversity piece or having a women only founded firm, you know, or is that just a by the buyer, who cares thing as well?

    Kylie

    I feel like I'm going to get in trouble for this.

    Camilla

    But no, no, tell the truth.

    Kylie

    It wasn't. It wasn't by design at all. You know, we just didn't even think about it. You know, as. You know, sometimes I joke that I'm not sure Rachel or I particularly identify as women. You know, we're on almost women last. I don't want to get into the gender wars on anything, but it's just. It's never been relevant to how we see ourselves or this business. It has been, you know, others assume that it is from time to time, less so now. But when we started, I mean, Camilla, you'll remember, we actually started this business as Eleanor Venture. And one of the reasons why we had to change the name was that folks couldn't get their heads around that a business started by a couple of women that was also named after a woman could not have a gender lens, that we had the audacity to invest in male founders as well. And we were just like, crikey, venture capital is hard enough without making the women fix the very real problem of the lack of funding to female founders. That is the responsibility of everyone in the ecosystem, not just pointing out to the couple of women who had the audacity to start a firm to say, oh, good, you're here now you fix this mess that we made.

    Kylie

    That's not going to happen.

    Camilla

    Yeah. And I love that because it really is two very highly experienced, skilled people getting together rather than anything else. Really?

    Kylie

    Yeah, no, we can. We keep saying we probably have a diversity problem to fix on the other side, but, you know, we'll get around to hiring a token mail eventually.

    Camilla

    Only if their skills stand up.

    Kylie

    Exactly.

    Camilla

    So, thinking about flying Fox as it currently stands, is there one company that stands out for you or has made an impact on you? And why? And the reason why, you know, you know, whilst I assume parents aren't supposed to have a favourite child, like, do you actually have one in your portfolio of companies?

    Kylie

    No, I'm just gonna lie and say, no, I love them all equally, which is so not true, especially the ones that I'm having argy with at the moment. You know, who you are. Love is not distributed equally. Look, there is one that stands out and it's the reason, you know, probably the main reason why I was inspired to start the firm. And it's probably the investment that has taught me the most about professional boundaries, because I am terrible at maintaining them with this particular founder, who is Olympia? Olympia Yaga, the founder of Goterra, which is a biological waste management company, kicking all kinds of goals, processing waste up and down the east coast of Australia. But I think because it's the only time I've invested in someone who was a friend first. Although we met through startups, we met, Olympia was giving like a 32nd pitch at TEDx, I don't know, like eight years ago, maybe more. And I went up to her after the pitch and just said, that was incredible. You know, you've blown my mind. Like, I think we should get you some of this thing called venture capital. I'm learning about how it works, you know, let me get you some money.

    Kylie

    And she was just like, this is amazing. I don't know what this is. And like, you know, we kind of had a hug and a chat, and we've really been on this journey together in a lot of ways like that. There is, there are some founders in our portfolio who perhaps think, I was going to say, who think I have more knowledge and experience in this space than I do, but that's, that's, that's bullshit. That's giving myself a disservice. Because even though it's actually, even though it's only been eight years, the feedback is so constant, you know, like this knowledge is compounding day, day and day, but Olympia was there at day one. So we just have this very candid relationship that is unique amongst my founders, but also sometimes difficult because it is personal. This is a game of humans. When you invest in startups, you are investing in founders, and it's important to maintain good working relationships with all of them. But yeah, it's interesting when they turn into real friends. And I hope over time, as our portfolio matures and I have to spend less time in the trenches with my founders, that some of those relationships will develop into more pure friendships rather than just kind of almost transactional relationship that it is now.

    Kylie

    But yeah, Goterra special also, who doesn't love a robot maggot? Like, it's just hot.

    Camilla

    It's so hot. Can I say, I'm so glad that you love Gotera, because I actually, in my notes have, I love Goterra. And the reason why I did so I. For me, I actually use Goterra as in a, I was doing some lecturing for UNSWS, learn to lead online programme in essentially investing for the future. And I used Goterra as the example of true impact investing.

    Kylie

    Yeah.

    Camilla

    And because I love, as you say, robot maggots the best. Like, seriously, I just. I think, and you know, that business is just amazing. Just starting from scratch, doing what it's doing and the impact and how it could be rolled out globally is just amazing.

    Kylie

    Yeah, it's phenomenal. She's an absolute powerhouse.

    Camilla

    Gosh, can't wait to meet her. You'll have to do an intro.

    Kylie

    Yeah, yeah, absolutely.

    Camilla

    So my next question is actually about mentorship. Right, so you are a mentor for startups at start mate, but you also help foster the angel investment community here in Australia through your involvement with UNSW Angels programme. So firstly, why do you mentor? And secondly, do you have a preference on which side of the coin you prefer to mentor on? Or is it really the same coin?

    Kylie

    This is interesting. Right, so I have actually pulled back a bit from mentoring start mate since, you know, since flying Fox, it has taken up more and more of my time. I think it's really difficult to be a good mentor and a good investor. When I say mentor, I mean a mentor to startups specifically. I just. I think the skills that a good mentor requires, you know, the leading people to the right answer, the, you know, questions that pull the truth out of them. Out of them like that. That stuff takes time and sadly, at the moment, I just don't have the time to do that work outside of my portfolio. You know, like, I am just so laser focused on giving the best of me to the companies that we have backed. Because at the end of the day, you know, my fiduciary obligation is to my investors, which is to drive returns, which means I need to work for the portfolio. You know, I do that. There is always ecosystem work to do and there are some firms who hold a heavier burden than others in doing that ecosystem supporting work and I'm very grateful to them.

    Kylie

    But Flyfox is a small and nimble firm. There's a limit to how much we can do, I think, where we do a lot, where we can have a lot more impact, and where I think we are amongst the best in the ecosystem is the way that we mentor and educate investors. Now, there's some wonderful formal investor education out there. You mentioned UNSW angel Investors programme, where I've been lucky to be involved since the conception, and they run a wonderful programme. Rachel is the lead facilitator for the Wade Institute's VC catalyst programme down in Melbourne, which again, is just world leading in the education that it provides. But what we offer at Flyinfox is this kind of experiential learning process where investors who may not yet have the confidence to go off and do it by themselves can follow along and see how rach and I do it. You know, they can sit in on our founder calls, we share our deal memo, we share our diligence notes. And that I think is just really important as you're, you're starting your, your angel journey is just the opportunity to really see how others do it and hopefully learn from their mistakes and stories rather than making your own.

    Kylie

    Because I don't know, man, like, it's certainly my early mistakes in angel investing were expensive and every person that I can stop from making such ridiculous mistakes account as a massive win.

    Camilla

    I absolutely agree. So I mean, what are the stats? Like 65 70% of startups essentially fail or even more? And then, you know, what are there any highlights or, you know, red flags that you look out for? And obviously the VC space has had down rounds over the last little while. It's been challenging from a capital space as well to accumulate capital to put into companies because investors are more sitting on the sidelines in this last 18 months, say two year period. What are your thoughts on, on those little aspects and then, you know, you view on mistakes as an investors?

    Kylie

    Yeah, I think for an angel investor, the easiest and most common problem to make is lack of diversification at the early stages. We all think we can pick the winners, but study, after studying has shown that, you know, investors with early portfolios never knew at the earliest stages which were going to be the ones that hit. So to increase, to kind of increase your statistical likelihood of achieving returns in this space, you have to have a number of shots on goal. And that doesn't mean investing more because no one should over index to startups, you know, this, this is a small part of a well balanced portfolio. It means writing smaller cheques. And when you come to a new space, you know, when you come to the world of startups, your ego kind of wants to write cheques that your bank balance can't keep up with if you really want to achieve that diversified portfolio. So people tend to go out too hard, too fast, and then they're too exposed, too concentrated to just a small number of startups. So, you know, thinking from the earliest stages how you can, you know, manage that diversification risk and not invest with your ego is, is important.

    Kylie

    When we take new investors on to flying Fox, first off, we don't let anyone invest a single cheque the first time they come. We always make sure that they have, you know, between five and ten deal, minimum commit. So we'll say great, that's the amount that you want to invest. Fantastic. But you can't put it in one, you know, like let's spread it out so that even if we are the only taste of startup investing that they get, they're still going to come away with a little portfolio because we just, we've just seen too many folks make those early mistakes. So I think that's, that's the key thing to look out for.

    Camilla

    Absolutely. So is there a burning platform for you at the moment? In this segment? At the moment, is there anything that's sort of keeping you up at night?

    Kylie

    Not really. Not that I can think of. It's the moment.

    Camilla

    Is it because you're still in holiday vacation mode?

    Kylie

    I think that it would probably be remiss of us not to at least touch on the proposed changes to the asset and income test agree for wholesale investors. Because while I have done a wonderful job of avoiding all social media over the holidays, those changes have been on the cards for a while. We've put in a submission to treasury. We'll likely speak with the regulator about it too. I think it's very easy to have a knee jerk reaction and say any proposed changes to the test will be bad and detrimental to the sector. And you know, look, maybe that's true, but the tests don't apply just to the sector. Right. And I am not a policy expert. I don't know what, you know, I don't know what the other considerations are other than what was in the consultation paper, of course, as to, you know, why the thresholds should be changed. That's a complicated piece that frankly is well above my pay grade. What I do know is that investing in startups is risky and that it should not be easy for everyone to access this asset class. You know, I do believe that wealth is an extraordinarily blunt measure of financial sophistication and I do support there being some kind of knowledge pathway, particularly given how, what investment, you know, two of our top universities have already made in investor education.

    Kylie

    Like, it just seems crazy to not recognise the excellent work that the University of Melbourne and Neon SW have already done. You know, that someone can come out of one of those core courses and still, you know, after they've had two weeks of me yelling at them about, you know, high, high risk and diversification like that, they know more than most, you know, they should be allowed to invest small amounts of money over time. So I think there is, there is some nuance here, but I'm actually reasonably confident that the regulator will get it right. There's. There's already ways in which, under the sophisticated investor test, you know, there are pathways for exceptions to be made. I think we just need a little bit more guidance as to when it's reasonable to take some of those factors other than wealth into account.

    Camilla

    Yeah, I think that. I think you're right and I think that. I mean, the two things that I take away from your answer here is, you know, it is a blunt instrument, wealth, because also you don't want wealth to create more sort of, you don't want it to be concentrated in one segment of society either. And I think you are right in the fact that there will be a median ground that the regulator will come to where everyone is somewhat happy. No one's like, overjoyed, but no one's also overly disappointed. So I think, I mean, and you're right to bring this up because it is a really hot topic here in Australia right now. So I'm going to flip into your career, and looking back at it, is there a moment that, you know, was a. Was a sliding doors moment or a moment where you. You either made a mistake and you learnt a lot from it, or you, you know, something happened. In hindsight, it was a gift. Like, was there a moment that changed in your career that you just went, yes.

    Kylie

    I suspect that my career has been more. A very slow, laborious inch forward, bit by bit. You know, like, I'm much more tortoise than hare, which is. I love that it's particularly unglamorous, but I can't think of that sliding doors moment. I can tell you this. Probably this may show aside of my personality, that I'm less delighted to have in public, but here we go. A couple of years ago, I did an audit of mistakes that we make. We keep registers of various breaches that we do and small things, but, you know, we are in a regulated environment where compliance is always front of mind. And I went through years of data to see what threads I could pull from various small breaches that were made, and I noticed that something like 99% of errors were made between the hours of five and seven. Wow. Yep. Pm. Yep. Like, I always knew that I'm a morning person, but there is something about that window, you know, like kids wanting attention. You know, I'm hungry and ratty, you know, like, it's just. It's a shit time of day for me to do any work, so now I don't.

    Kylie

    And I used to, like, you know, just because, you know, my kids are older. You know, I don't have that rush of daycare pickup. Like, it's. It's not a structural problem, but it's still. There's something in the way that I work that I am not at my best during those hours. And knowing that has been super helpful. You know, I just. I just don't try and do complicated things at that time. You know, have a gin and tonic.

    Camilla

    I think that's great.

    Kylie

    Better for my business to have a gin and tonic than do any heavy lifting at that time.

    Camilla

    Totally. And I'm like, I'm like you where I'm a morning person. I'm like a gazelle where you just get up and I've got 50,000 things in my brain. I've got to get them all done. But I have. I put my important meetings in the morning and my to do list that's like, the super important stuff in the morning. And then, you know, my coffee meetings or it's a bit of a chitty chat or I'm finding out some information or something in the afternoon, because I know that that's, you know, my less effective time, so. And I'm. I'm with you on that. Yeah, definitely. My issue is when I have to have, like, calls to London. Yeah.

    Kylie

    Yeah.

    Camilla

    Like 09:00 p.m. That's when I've got the problem.

    Kylie

    Yeah. Yeah. I'm not. I'm not so good then either.

    Camilla

    No. So I asked this question to everybody, and so you are no different in this regard. And I. Everyone's answer's been very different. So I'd love to know what. What your answer is here. So what is the most valuable advice that you've been given in your career, and why did it resonate with you?

    Kylie

    I would say it was a conversation I had with Matt Allen, who is the founder of Tractor Ventures. And that was before flying Fox. It was before tractor Ventures, when we were both kind of figuring out what our next move was. And he looked at me and said, so what does success look like to you? I was just like, ah. And I never, I'd never really thought to map out that personally. You know, like, I had always measured success objectively and extrinsically and really taking the time to kind of go, hang on, you know, like, that's all bullshit. What do I care about and what do I want to get out of this next phase of my career was, you know, a really important framing for me. It's now a question that I ask most of my founders often in the first call, and it's, it's a good one. I like it.

    Camilla

    So what does success look like? Just throwing it back.

    Kylie

    Look, for me, I'm at a stage where I really value flexibility. I really value learning, and I don't want to run a large team. You know, having managed, you know, large numbers of people and, you know, transaction teams for most of my career, I value the kind of flexibility and autonomy that comes from running a much smaller team, which has really helped kind of define the kind of firm that we want to build at Flying Fox. You know, like, we're not, you know, I think Blackbird has 90 staff now.

    Camilla

    Wow.

    Kylie

    Yeah. You know, like that, that's, that's not the kind of firm that we're looking to build. We look to the, to the benchmark model, which is, you know, one of the great us firms, which is a very partner led model, you know, where they just grow organically, you know, partner at a time with everyone having a unique but fulsome skill set so that they can, you know, pretty much every partner is their own little self contained unit almost without having to have masses of support staff. So understanding that directly impacted the strategy that we have at fly and Fox.

    Camilla

    Yeah, great. And I think that's, you know, just as long as you're, you're on your own path. Right. You're not on anybody else's path. You're on your own path.

    Kylie

    Exactly.

    Camilla

    So we're going to wrap up really soon, but before we wrap up, we do a quick fire round. And so you have to answer every question I have for the first thing that comes in your mind. You ready?

    Kylie

    I'm terrible at these.

    Camilla

    Or is your brain still. Yeah, yeah, no, no, brain still on vacation mode.

    Kylie

    I got it. We can do this.

    Camilla

    Okay. Ready? Ready. Okay. How would your friends describe you?

    Kylie

    Funny.

    Camilla

    Yeah, I'd agree with that. My biggest investment mistake was too much, too soon. What weird or out of place thing do you have in your handbag right now? Yes. Neither. Neither. I need one of those. I need one of those things, those chains with, that connects my phone over my shoulder, and then I'm good.

    Kylie

    I went to the cricket with a girlfriend. She had one of those, and I was very jealous. I just only wear pockets and I have a phone in one pocket and tampons in the other, and that's about it. Ready to take on the world?

    Camilla

    Yes. Winning there. The biggest lesson I've learned on the job is.

    Kylie

    I'm going to take a little bit longer to answer this one rather than pithy. One word. And I would say that this desire to be your authentic self and to bring your whole work to self, it has possibly blown too far in the wrong direction. It doesn't mean be your whole self all the time, you know, work should always be a professional place and we should bring our best professional self. That doesn't mean that, you know, you were acting inauthentically when you act in accordance with, you know, what a good HR division would sign off on.

    Camilla

    Yeah, there's a story there.

    Kylie

    There's a story there. Yeah. Just.

    Camilla

    There's a story there that might be over a g and t later.

    Kylie

    Don't be an asshole at work because you're an asshole at home. I think that was probably a nicer way of summarising it.

    Camilla

    Great. Okay. We should have got there in the beginning. I think you were being too polite. What really useless thing are you talented at?

    Kylie

    It's not useless, but I am excellent at pickling. If there's ever a nuclear holocaust and you need to have someone in your bunker preserve all the food you want me and lots of salt and vinegar, I can make anything delicious and long life gold.

    Camilla

    So what's your favourite pickle thing?

    Kylie

    I am famous for my fennel. Fennel? Fennel. Fennel pickle with lime and chilli. It's very good. Also, my pickled pineapple is to die for. I'll bring you some.

    Camilla

    You might have to send some over.

    Kylie

    I can do this.

    Camilla

    The kids will hate it, but I'll. I'll be into it for sure. Tell me something no one else knows about you. Maybe it's that.

    Kylie

    Yeah. That I might just say that I'm. I don't have too many secrets. Um, I did get chased by a snake in the holidays, which I haven't really told anywhere. Yeah, it was scary.

    Camilla

    Um, brown one or a red belly black one?

    Kylie

    Red belly black. Just in the Darawar National park. And, like, I do a lot of bush walking. I see a lot of snakes and I'm not intimidated by snakes, but this one was aggressive and, yeah, kind of threw my confidence a bit. I might have to take a walking buddy with me.

    Camilla

    I saw. I went bike riding up at Thredbo in the snowy Mountains National park. And. Yeah, beautiful. And there too, there's lots of snakes. Lots of snakes.

    Kylie

    Yeah.

    Camilla

    Okay, next question on my bucket list.

    Kylie

    Is a trip to Alaska.

    Camilla

    Ah, very nice. Describe in three words why angel investing and VC is awesome.

    Kylie

    Learning every day.

    Camilla

    Love it. Well, that is the end of our episode and thank you ever so much, Kylie. I knew. I said in the beginning we'd have a few giggles, and we definitely did. The one thing that I'm definitely taking away is the default to likability is bullshit, because I think that might be my new mantra. But thanks for being so candid and open as I always expected to you would be, because that is, as I said, one of your superpowers, your directness and your willingness to support growth in people and in organisations. I think that's super, super important. I love the mistakes stories and I love the bringing of two minds together, really talented minds together to develop flying Fox Ventures. So Kylie Fraser, thanks very much for joining me on shoes. Not shoes.

    Kylie

    Thanks Kamila, thanks for having me.

    Camilla

    You know the information that is in this podcast. We always talk about finance in this podcast, but it's not financial advice. It's actually really careers advice. If you really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances with that. But this is all about careers advice and how finance will be a fabulous career for.

S4 Ep 6 - Meet Cynthia Scott, CEO, ANZ of Zip Co.

Cynthia's career didn't turn out quite as planned. Eyes on the stage with the ambition to be a ballerina, Cynthia has had a wild ride that has taken her through interesting career shifts from investment banking, to the telecommunications industry and now to her position as the CEO, ANZ of Zip Co. Hear Cynthia’s story on episode 6 of Shares Not Shoes.

  • Cynthia Scott

    You have to reframe how you think about the word no. If you think about the word no as actually an incredible opportunity to open a door so that you can ask why, then actually you might look for the no.

    Camilla Love

    Welcome, everyone, back to another episode of Shares Not Shoes, an insider's guide to careers in finance. I'm your host, Camilla Lowe, founder of F3, Future F females in Finance. Shares Not Shoes is a podcast whereby I interview some of my favourite people all with one thing in common. They work in finance. We lift the lid on who they are, how they came into a career in finance, and arm you with some knowledge about why a career in finance could be a good fit for you. I will promise that all my guests will share some amazing personal stories. We'll be open and honest and will inspire you.

    Camilla Love

    So….Let's go.

    Camilla Love

    We have another amazing episode today for Shares Not Shoes. And in our CEO series, we are definitely moving on to a high with today's special guest. Today, I have the pleasure of chatting with a managing director that I've known for not very long, but I have admired from afar for a very long time. She cut her teeth in investment banking, going on to be the CEO of Barclays here in Australia. She then spearheaded strategic finance at Telstra and ran their overseas operations and has more recently become the Managing Director of Australia and New Zealand at Zip. Welcome to Shares Not Shoe's, Cynthia Scott.

    Cynthia Scott

    Thank you, Camilla. It's great to be here. Thanks for.

    Camilla Love

    Having me. I'm glad that you said yes. I'm very glad that you said yes. I thought it was going to be a bit of a risk for me to ask, but I tell you what, I'm super excited to get into the nuts and bolts of your career and what you've learned and get some great stories from you today. So maybe we can start and kick off with tell me a little bit about what you do and a little bit about you and who you are.

    Cynthia Scott

    Thank you. No, it's great to be here. Well, look, as you said, I'm the Managing Director for Zip in Australia and New Zealand, and I've been in that role for about a year. And for me, being part of Zip is fantastic because it combines financial services, which is something I've had quite a bit of experience in, but also technology and disruption. And so over my career, as you said, I spent nearly 20 years or just over 20 years, actually, in investment banking in a number of different companies doing different roles. And then had a complete career change going into telstra, where I was not a subject matter expert at all. And that was incredibly challenging and invigorating. And then I spent a couple of years at centre group in retail and real estate and then joined zip, as I say, a year ago. So I've got responsibility for all of our operations in Australia and New Zealand. So it's about 550 people. So it's a good sized business and it's a really exciting thing to be doing.

    Camilla Love

    Great. And I love the nexus of finance and technology because particularly this day and age, the customer and the consumer is looking for so much more from financial services. And technology is just an enabler of that. And we see it in other areas of our lives. And I love the fact that you already highlighted that nexus. So tell us a little bit about why you chose Zip, really?

    Cynthia Scott

    Yeah. It's a good question because I've made some interesting career shifts through the, frankly, more than 30 years now that I've been working. And often people will say to me, Why did you do that? Why did you leave a role as a CEO of Barclays and go and take a role in a telecommunications company two levels down from the CEO? And similarly, people would say to me, Well, why did you take the role at Zip? Because all the roles I have done up until this point, arguably, were in much bigger, more mature, stable businesses. However, for me, a little bit as you said, what really interests me is that intersection of technology and customer experience. And doing that in a financial services setting for me was just frankly too good to refuse because Zip's a business where... I mean, it's a product and technology company. The actual product, of course, is a financial product. But actually what the business is all about is helping people live their best lives or change ideally changing people's lives. One of the great examples I use about how our customers use Zip that I love, and it's incredibly not well known.

    Cynthia Scott

    Most people think about Zip as a buy now, pay later, and they think about Zip as a product that's used for short term purchases. We definitely have that in our product suite. But actually the bulk of our customers and the bulk of our products are used for longer term, more thoughtful purchasing for want of a better term. And so the example I love to use is that more babies are born in Australia because of zip. That is awesome. Most people go, What do you mean? Why? And I say, Well, we are the largest financer of IVF. That's one Australia. So if you're going through the IVF process, it's a really expensive process, and not every individual and couple can afford to pay for that outright. So we work with all the key IVF providers to enable people to go through the IVF process and then have the funding and the credit to pay that off over a period of time. And so I love that example because for me, it brings home why I like being in organisations like zip. And I think as we talk about the different things that I've done over my career, there's definitely a theme of innovation and change.

    Cynthia Scott

    But there's also, I hope, a theme of community and having an impact on individuals and consumers. And so that's why I'm really enjoying the zip role.

    Camilla Love

    And think about it, reflecting on that story about IVF and the partnership with zip, I think about the joy that comes to lives with that service.

    Cynthia Scott

    Yeah, absolutely. And that's just one example. The other areas where our business is really strong is things like people who want to put solar on their roofs. Or one of my one of my other favourite examples, because I will confess, I'm a bit of an animal tragic. I've got cats and dogs in my house, so I'm a bit of a bleeding heart when it comes to rescuing animals. But there's a great example, a great customer example that we talk about at Zip, where we have a customer who has quite a few cats and she likes to buy premium cat food for her cats, but she can't actually afford to buy it each week because it's more expensive. And so she buys it in bulk. And to buy in bulk, she needs to use her Zip account so that she can make the one-off payment to buy the cat food and then she pays it back over a period of weeks. That's letting her live her best life. Totally.

    Camilla Love

    And the cat's best life.

    Cynthia Scott

    And the cat's best life. So she wants to do the right thing. And so that's what I like, where I really get that satisfaction from the role that I've got now at Zip. And I've had other roles through the course of my career, whether it's working at Telstra Health in the digital health business, or one of the great roles that I had when I was at Telstra was being involved in the build of the third mobile network in the Philippines, a country that just desperately needed another mobile network. So I do tend to gravitate towards roles and opportunities and just being involved in things where you really will have an impact. Absolutely. That's what I'm drawn to.

    Camilla Love

    And I think we talk about it a lot in She's not just she is about the purpose of financial services. So I think that a lot of that gets lost in a lot of myth conceptions.

    Cynthia Scott

    Out there.

    Camilla Love

    About what financial services entails, particularly as a career. But there is so much purpose in it. And whether that be financing the transition to renewable energy, whether that be rolling out the Philippines' telco network, I mean, there is so much purpose in that stuff.

    Cynthia Scott

    Well, I mean, there's purpose in big things like infrastructure. So I'm still involved very much in infrastructure and infrastructure financing through a non executive role I have on the board of UD group. But you're right. I'm there because of my finance knowledge. And anywhere where there's either a lot of capital or a need for capital, finance is at the heart of that. I don't think that there's an example. I think about different companies. I think about not for profits countries, communities. Finance is a core part of everything, really. And that's why for me, having a finance background has... Clearly, I had the first 20 years very much in debt and capital markets and finance. So that's really my technical skill set. But having a familiarity with finance and being comfortable talking about the key aspects of finance across everything from consumers to small business, large businesses, governments as I've done, it's absolutely a foundation that you can then take your career wherever you want. And did you.

    Camilla Love

    Always know you wanted to be in finance?

    Cynthia Scott

    No, not at all. Not at all. Is that the right answer? Maybe I should say, oh, I woke up. I was born to be a banker. No, quite the opposite. So if I could just digress for a minute. I was going to be a ballerina. Oh, were you? So I left school at 15 to train as a professional ballerina. Wow. And so no, I definitely did not think I was going to have a career in finance. I did not think I was going to have a corporate career at all. I was one of those little girls who, from the age of three, did ballet and then just became completely obsessed that that was what I was going to do with my life. So I dropped out of school after year 10 and trained as a ballerina. And then I have a back injury that I got as a result of ballet. And so I stopped dancing when I was 18. So I was still really young. But I didn't have the high school certificate, so I hadn't completed school. So then I went to tech. And I did the HSC as a mature age student at 18, and then went to uni.

    Cynthia Scott

    And look, I think people liked or would like to hear that I was really strategic in thinking about going into finance or going into commerce, but I was not. Honestly, I have an incredibly talented and capable older sister, and she did an arts degree. And so when I didn't know what I wanted to do with my life, because as I said, I wanted to be a ballerina, the advice that everybody gave me was, Well, if you don't know what you want to do with your life, you should either do commerce or art. And like a good second sister, younger.

    Camilla Love

    Sister, yours, the other sister. You chose the.

    Cynthia Scott

    Other one. My sister was doing art. So I said, There's no way I'm doing that. I'm going to do commerce. And then again, I'd love to say that as soon as I started my commerce degree, I was just smitten with finance. And this is actually quite an ironic story now, given what's happened in the last 30 years. But I actually started my commerce degree as a marketing major. And in my first year, I was told that if you pursue a career in marketing, you have to do a lot of public speaking. And I was so frightened by the idea of public speaking that I changed my major from marketing to finance in first year.

    Camilla Love

    Even though you were happy to stand on a stage in a two two in.

    Cynthia Scott

    Front of thousands of people. It's different, Camilla, you don't speak when you're dancing. But you speak in different ways. You do. So yes, I was a performer, but I just didn't like the idea of public speaking. And so I changed my degree, but I but to be fair, in first year, I really did gravitate more towards the finance subjects. And I was at University of New South Wales, and they introduced a new degree, which was a double major in finance and Japanese studies. And I was fascinated by Japan. And so I was able to actually do honors in both. And so I did the language, Japanese economic history, and Japanese business studies. And I think that also, in combination with finance, gave me a real curiosity about Asia. And so a lot of my subsequent career, I lived in Hong Kong for a number of years. And over the course of my career, I've had responsibility for businesses in Asia, and I've traveled extensively. And I think a big part of that curiosity came from having completed the degree with the Japanese angle?

    Camilla Love

    Yeah. Not that you know this, but I also did.

    Cynthia Scott

    Asian.

    Camilla Love

    Studies as my major in my arts, and I did also commerce. So I.

    Cynthia Scott

    Got the two.

    Camilla Love

    Sisters merged together.

    Camilla Love

    But I did also Japanese politics, Japanese history as well. So it gives you so much respect for culture, history, and all the different politics associated with it. Each country within Asia is very different to the next. And a lot of people, particularly put them all together and say, That's Asia. But actually, they're very, very different. And there's so much. It's so interesting in that segment.

    Cynthia Scott

    Yeah, very much so. So when I was at Barclays and I took the role as the Asia Pacific Head of Capital Markets, and I was moving to Hong Kong, I was really interested as a senior female, I was a managing director at that point, I was really interested in how I would be perceived as a senior woman operating. I had teams in five countries. We operated in 15 countries. I was fascinated about how would our clients in Japan and Korea and Vietnam and Indonesia and Thailand, how would they feel working came with me as a senior female? I actually spoke to each of the country heads at the time and I just asked them, Is there anything I need to be aware of? Are there certain sensitivities? Are there certain ways I should conduct myself in terms of cultural expectations.

    Camilla Love

    The two big.

    Cynthia Scott

    Things in terms of feedback that I got, in case anyone listening finds themselves in a similar situation, I suspect it's probably still culturally similar. The first one was that particularly in Japan and Korea back then, maybe this is a little different now, but back then, senior male clients or senior male executives were not particularly comfortable doing heavy price negotiations with women. What we agreed was in certain countries when we were at the pointy end of negotiations, I would let my colleagues complete the negotiation, even though if I was the more senior person in the room, it would be natural for me to do it, rather than make our clients uncomfortable. It was just easier. I was very happy to defer to them to complete the negotiation. The other cultural nuance I learned that I learned the hard way was in Thailand. I barrel into a meeting in Thailand and shoved out my hand and said, Hi, I'm Cynthia. T hey looked really uncomfortable, but they shook my hand. I was like, What's going on? T hen I realized that generally, women don't shake hands. They bow. You just do a little bow when you greet one another.

    Cynthia Scott

    Again, I just adopted that cultural behavior because that's how people behave in Thailand, and I was very comfortable to do that.

    Camilla Love

    What did you learn? When you're going around and talking to the senior people within your teams within Asia, and they told you one thing, what else did you learn on the ground there that you definitely would not have learned I'll.

    Cynthia Scott

    Tell you the single biggest lesson I learned. Just to give you some context, Camilla, I had been working probably 12, 15 years at the point at which I went to Hong Kong. My leadership and management capabilities had been built up in Australia with Australian teams. I've been in Guy Ball businesses, but largely they were Australians in Australian teams. I thought I'll just pack my little management and leadership tools into my great hand bag and I'll go to Asia and I'll just unpack them and I'll use them there. And I'll give you an example. When I landed in Hong Kong, I was in a dealing room. I had my team in the dealing room. And two really interesting things happened that made me realise that my management and leadership capabilities didn't automatically transfer. My style is very authentic and open and I want to get on well with the team and I want to get to know the teams as individuals. So I landed in Hong Kong and the first thing I said to the team was, Wow, there's so much fabulous diversity in this team. Why don't we have a dinner once a month and we'll all just get together and we can go to a different restaurant and why that'd be great.

    Cynthia Scott

    And they're all looking at me like.

    Camilla Love

    And.

    Cynthia Scott

    I kept suggesting this for seemingly a couple of months. And the dinners and anything social was never forthcoming. And I began to realise that they were doing the dinners. They were getting to eat out of you. But I wasn't being invited. And I was like, Exactly. I did the sharp intake of breath, Whoa is me, don't they like me, all these things. And one of my wonderful teammates pulled me aside and said, You're the boss.

    Camilla Love

    No one wants to hang out with you.

    Cynthia Scott

    Actually, they don't want to be your friend. They don't want to hang out with you. And I was.

    Camilla Love

    Like, Oh.

    Cynthia Scott

    Got it. Oh, really? But once I overcame the personal like, but I'm nice, why don't they always bring my friend? I realised that actually there is a hierarchy and an expectation of bureaucracy in... Not bureaucracy, just but of leveling in some Asian markets that I found that it just is what it is. And so I will say over the three and a half years that I was in Asia, it only took about a year for me to break them down and let me arrange dinners and whatever. But it was always there a little bit that there was, you know, they wanted to get to know me and let me get to know them. But at the end of the day, I was still the boss.

    Camilla Love

    Regardless of whether you were in the office or not.

    Cynthia Scott

    Yeah, exactly. And so similar really, the other funny story was we had a group chat so that we could all talk to each other on the dealing room desk. But you had to, every morning when you get in, you have to be invited into the chat. I would come in, I'm like, Hey, I'm here. Can someone invite me? And they're like, Uh huh, yeah, just a minute. I'd get invited into the chat and there'd be no history. I'm like, Oh, they've started a new chat because I've joined. So it just, like, things like that where you go, there just, there was much more caution about my seniority than I experienced in Australia. In Australia, I was the boss, but I was very much one of the team and an equal. Whereas in Asia, I just found, and particularly in places like Korea, there was much more... I mean, respect is the wrong word because I don't want to suggest that my AUS teams didn't respect me, but there was a lot more importance placed on your position in an organization than I was used to. I had to adjust my Australian management leadership thought process.

    Camilla Love

    I reflect on this sometimes, and maybe this is a too deeper question to ask for today. But coming on from that, do you find sometimes leadership can be quite a lonely place?

    Cynthia Scott

    Yes, without a doubt. But I think that the thing that I found out about leadership that I didn't know before I found myself in this position was it is such a privilege. It's such a privilege to get to know people and to be the custodian of their future and their development. I don't take that privilege and that responsibility lightly. But what it does mean, to your point, is that sometimes you can't talk to people about things. And so it can be really lonely because you have to make decisions, or you have information, or something happens that it's on your watch and it's yours to manage, and you can't talk to people about it. I reflect back on I was CEO of Barclays in Australia when Barclays globally went through quite a lot of challenges, the old liveable crisis, for those who remember. I was responsible for the business that was further away from that. But I was on the executive team in Asia Pacific, and we lost our CEO, and then our chairman, and then our COO on three consecutive days. And this is globally. So you imagine that in an Australian context, a company losing those three people, it really shakes the foundations.

    Cynthia Scott

    And I knew at least 24 hours ahead of everybody else in Australia what was going to happen. But I had to front the team every day and talk to them about what was happening. And of course, in those situations, the team always say to you, Is this it? Is there anything more? And that's a really hard question when you know, yes, there's more coming, but I can't tell you. And so in those instances, it can be incredibly lonely because you don't have anyone that you can actually have as a sounding board.

    Camilla Love

    Yeah, absolutely. I've been in those circumstances a few times and it is lonely. There is no one to talk to about it. There's no one who understands. And you do want to do the best for your team, right? So you.

    Cynthia Scott

    Have.

    Camilla Love

    This juxtaposition of mindset on you want to do.

    Cynthia Scott

    The best by.

    Camilla Love

    Your team, but you also need to do the best by the business.

    Cynthia Scott

    I think the thing that's really important for everyone is to recognise the value of network. I probably came to the idea of networks a bit late in my career because I just was head down getting on with it. And when I got back to Australia in about 2010, I remember a fabulous woman who's a mentor of mine saying to me, Now, who do you know here? Who's in your network? And I was like, Wow.

    Camilla Love

    I don't need other people.

    Cynthia Scott

    No, it wasn't that at all. It was more like, I haven't had time to do that. I'm like, Really? I've just had three kids and I'm going to see... I haven't got time. And she gave me a metaphorical bit of a way back and said, You have to have a network and I will help you and you need to invest in it. And so I really proactively began from that point to think about, Well, how do I build a network? Who is valuable in my network? How can I be a valuable member of other people's networks? The reason I raised that is because I think about the COVID period, I wasn't working. During COVID, I was... Well, it sounds like I was lying on a beach. I was doing no one was consulting. No one was going to get outside of the whole.

    Camilla Love

    Five.

    Cynthia Scott

    Days. Exactly. I was walking round and round my block in 5 K. But I wasn't a full-time executive. I was doing consulting work. But actually what I thought was just fabulous was during that period, the old y old leadership team from when I was at Telstra, reformed. And by that, I mean, everyone was in different roles, different jobs. There were a couple that were still at Telstra, and I'm sure I hope they don't mind me saying this. But we started speaking again once a week. And we just got on the phone to talk about what was happening, to share perspectives and support. And I didn't have a team that I was responsible for at that point. And some of those executives had moved on to very different roles, very big roles. But having a forum where we could safely bounce things off one another was really important. And so the benefit of developing a network and fostering a network, I think, is something that people shouldn't forget about.

    Camilla Love

    Yeah, we definitely talk about it a lot here. And it's one of what I would call my super powers, my networking. But it's the whole that's a whole another story which could go on for another half an hour. Hey, but I wanted to talk and you mentioned Telstra, I wanted to talk about how you made that jump between Barclays and Telstra. Totally different segments. Was there a safe platform that you could jump from and into, or did you just go and say, Whatever is out here, A and B? How did it work?

    Cynthia Scott

    Well, a couple of things. It's actually really interesting. A couple of things happened. I'd been at Barclays for nearly 10 years. I'd been the CEO for four. Two quite important things happened to me that year. One was that I went to Oxford and did a strategic leadership course, which was really self reflective. Who am I? What's my leadership style? What do I want my leadership future to be? And then the second thing that happened was, ironically, I was nominated for a Telstra Business Women's Award, which I actually went on to win. T But as part of that process, you have to fill in all these forms about yourself and your leadership and what have you. And so I found myself in my early 40s at this point, really reflecting on, well, what am I going to do with the rest of my life? And I'd been a banker for 21 years, and I knew I didn't want to go on to boards at that point because I was still very much enjoying a hands on, running a P&L leading team. And so I actually spent a couple of months working with a career coach. And it was just like when you were back at the end of in school, e where they let you think about anything.

    Cynthia Scott

    You can do anything with your life. And so we had this really open conversation about what are the possibilities? What might you want to do with the rest of your life? And the second thing that she helped me do, which was really important, and I think lots of people don't do this or haven't really thought about doing this, is I found a way to articulate my experience in a narrative that transcended industries. And the reason why I said a lot of people do that is because you could have quite easily looked at my CV at that point and said, Well, you've been an investment banker for 20 years. You're a deal junky. You just do deals and generate revenue. So that's what you're going to do for the rest of your career. Whereas we were able to articulate a narrative that said, I'm a manager of capital. And managing financial capital is my technical skill set. But managing human capital is my passion. And so if you have an opportunity where either you have a lot of capital or you need some capital, and where you have people, and ideally they're going through change, I'm your girl.

    Cynthia Scott

    And that actually is who I am. But it doesn't put me into a pigeonhole. Just serendipitously, I met Andy Penn, and we were having a conversation. He was a client of mine. We were having a conversation about Telstra, and it ended up being this really long conversation of a couple of hours about what Telstra needed and what I had done. Andy and David, though he backed me and were willing to effectively create a role for me to move from being the CEO of Barclays to where I absolutely was a subject matter expert, where everybody deferred to me, to being the head of strategic finance, which was a big enough role that leveraged my technical skills, but it wasn't so big because I had never covered telecom co. I didn't understand telecommunications. My friends at the time were like, You can't even use the remote. How is this going to work?

    Camilla Love

    Getting your kids to fix the internet, that stuff.

    Cynthia Scott

    Yes. But you know what I did? You e people talk about the imposter syndrome. I honestly, I said to people at the time when I was announced that I was making the move to Telstra, I said to people, I want to do something that gets me out of my skis. I want be challenged. I want to wake up in the morning and think, what on earth have I done? I can tell you, for the first six months, I was like, what on earth have I done? But not in a bad way. Just that I would sit in meeting after meeting. Let's be honest, when you're in a meeting, typically you're sitting there thinking, when can I say something that sounds good? Or when can I ask a question and interject in a way that's going to make a positive contribution to this discussion? And having been the CEO and the subject matter expert, I could do that until the cows came home when I was in finance. I sat in meeting after meeting at Telstra for six months, and I would be laughing to myself because I was not thinking about, what could I interject that would make me seem clever?

    Cynthia Scott

    I was thinking, what the hell are they talking about? I don't even understand this. I'm not following this conversation. I don't even understand what they're saying. And that's it. And so I realised that actually they were speaking another language. It was all acronyms, and I had largely no idea what they were saying. And so I remember in my first review after about six months, I think this is a bit too much information. But Andy said to me, You're a bit quieter than we expected. That's what I said, Well, I'm struggling a bit with the acronym. And so I got myself a guru. And I got this fantastic guy who was a bit younger than me, hadn't been around for quite as long, but he'd spent all his career in telecommunication. And I would literally text him.

    Camilla Love

    In the.

    Cynthia Scott

    Middle of meetings, And I would go, What is a top hat? I know what it is in a Fred Astaire context, but in a telko context, I didn't used to know what it is. I do now. And he would just write back, and in case you're wondering, it's the box that sits on top of the NBN boxes. It's an extra piece on top of the telko boxes. It's an extra piece that they had to put on for the NBN. So he would go back, Oh, it's a box, blah, blah, blah, that. And he'd give me some context. And then I realized that actually I was understanding the meetings. And what's more, even though I hadn't spent my whole career in that industry, I had some really relevant experience and perspectives that was valuable because I had seen so many different industries in my finance career, and I began contributing. And from that moment, I thought, I'm not going to do that again. If I make another shift into a different industry, I'm going to have the confidence to back myself and just learn the language and dive right in.

    Camilla Love

    And then you did that for center. So you've gone.

    Cynthia Scott

    From.

    Camilla Love

    Te lco into property, essentially.

    Cynthia Scott

    Yeah. Well, I mean, so even when I was at Telstra, I had responsibility for... We started up a telstra energy business I had telstra Health, the digital health business. Managing doctors is another interesting family in the heart of my career. But yeah, then I went to center group. Now, I did have some experience in real estate in so far as when I was an investment banker, my industry specializations were financial institutions and real estate. So I at least had a bit of a head start on their language and their acronyms. But again, yeah, you're right. I think I developed a strength in terms of being able to move between industries because I wasn't a subject matter expert in any of them, but had a breadth of experience through finance candidly that I could then bring to different industries.

    Camilla Love

    And having the confidence in backing yourself, too, I think is critical.

    Cynthia Scott

    Absolutely. I mean, if I could go back to the beginning of my career, it wasn't that I was shy or retired hiring, and it wasn't that I was lacking confidence. But I actually would, and I would say to anyone listening who's in the earlier part of their career, absolutely have the confidence to take calculated risks. I was quite risk averse through the early parts of my career. And if I'd known then what I know now, I probably would have taken more calculated risks.

    Camilla Love

    So then, what keeps you up at night, right now, thinking about your current role and things like that?

    Cynthia Scott

    Well, the thing that generally I worry about more than anything as a CEO is usually the people. And it's just that idea that I just feel a real responsibility that I want them to have great careers. I want the business to be successful. I want to be successful for our customers, et cetera, et cetera. But right now, probably the biggest thing that keeps me up at night in relation to our business is that it is not well understood. Even the IBF example, I can say I worry about rising interest rates, I worry about inflation, I worry about the consumer balance sheet because of the negative impact that that can have on our business. But those risks, we can manage and we can see them and you can mitigate them. But actually, the lack of real understanding of our business and what we do and who we are, I mean, it's on me and it's on us to fix that. And just every time we do something, it seems we just get hit again. So I feel like we're waiting through treaty a little bit at the moment. But I really will be focusing on that next year in terms of just getting a much clearer narrative and a better understanding from all.

    Camilla Love

    Of our stakeholders. Yeah, indeed. And I guess you get swept up in other competitors and their perceptions as well, where you're running your own business, doing your own thing with your own purpose, and you cannot be swept up with your competitors either.

    Cynthia Scott

    No. But I think if you think about our industry, so by now, Palette has only been around for less than 10 years. And honestly, if you were our founders, up until about 18 months ago, being part of such fast growing, successful industry was great. But one of the things that I was very proactive in doing in the last few weeks when you will have seen this when I treasury released their options paper in relation to the regulation of Buy Now, Pay Later is that was our chance to break from the pack. We are different. We do operate already with an Australian credit licence. We do already run our Buy Now, Pay Later product as though it was a regulated product. So all of the consumer protections that they're talking about, we.

    Camilla Love

    Already do.

    Cynthia Scott

    And we are different than any other competitor in our market. And so I understand that is a bit controversial because we are breaking from the pack from an industry perspective. But from my view, we are the high watermark in terms of how we behave. And so when we engage with treasury, they've given us that feedback. So I'm keen to see the bar raised for the whole industry because it's protecting consumers. And at the end of the day, anything that protects consumers is a good thing. It's a good thing. Absolutely. Yeah.

    Camilla Love

    So we've talked a lot about the journeys of your career and your role at the moment, but you do so many things outside of your day job. And if you weren't busy enough, your diary will be more full once you put all these other stuff in. So tell me about some other roles that you're involved with and why you do these things.

    Cynthia Scott

    I've always taken great pleasure from what I would call skills based volunteer learning, for want of a better term. I've got an ability to understand a balance sheet. I've got an ability in capital raising and fundraising. I understand developing strategy, etc. And of course, I largely deploy that in my day job. But being able to use that skill set to have an impact on organisations or communities where they may not have access to that quite so naturally is what really drives me and gives me the satisfaction that I need holistically. I've always combined executive work with non executive work. I've always been involved in things like, I was on the board of Fox tel. I earned at Fox tel. I was on the board of a company for auto home in China. I've always done that executive and governance work. But the other thing that I've always been really keen on pursuing is not for profit work. Having a rounded career. So over the years, I've been involved with organisations like the Sydney Women's Fund, which is helping women and children in Greater Sydney. I was on the Board of Room to Read for eight years, which is a global not for profit helping eradicate illiteracy in developing countries and building schools and libraries and providing girls with scholarships.

    Cynthia Scott

    I just love being involved in organisations like that that are incredibly impactful. The other organisation I've been involved with for a long time is Adara. And Adara is a fantastic example where about 15 executives and non executives in Australia, we use our corporate finance skills and we make them available pro bono for Adara to then actually generate fees. And 100 % of the fees that are made by Adara go to their not for profit, which helps women and children in Uganda and Nepal. So there that Adara is the leading provider of neonatal intensive care in places like Uganda and Nepal. And one example that I just find mind blowing is when they built the first neonatal intensive care hospital for maternal care, it was a 25 day walk to get to the hospital. So Adara is the specialist globally. They're the world leader in NICUs where you don't have reliable energy. So can you imagine building a NICU without electricity? Phenomenal anyway, I love being able to use my skills a little bit to generate income or fees that can power an organization like that.

    Camilla Love

    Yeah, absolutely. And as a mother of a child who was in the NICU for at least two and a half weeks, so my eldest Henry was in the NICU for a bit, and this is in a developed country, let alone a developing country. You're right. Using the skill set that you already have in a meaningful way that has much more impact than necessarily getting a wage, but actually changing the lives of others, it provides a greater purpose.

    Cynthia Scott

    And I think it would be my, I guess, my provoc or my challenge to anyone that's listening, think about what else can you do with your skill set? What are you passionate about? And what can you do with your skill set to help others? So whether it is, if you've got finance skills, there's a multitude of different organisations who would love to have you help them. And the other thing that I'm incredibly passionate about, as I think you and I have talked about, is diversity. And there's probably some method in the madness that in almost every organization I've been in, I've been involved in setting up the women's network. Or when I was in Asia, I established with the great girl a women's industry network called Women in Finance Asia. I'm passionate about this. And I don't know, everyone always says, How do you find time? You just find time. It's a question of prioritisation. If it's important to you.

    Camilla Love

    You find time. Totally.

    Cynthia Scott

    And I.

    Camilla Love

    Get asked that all the time, How do you fit this all in? I'm like, well, if you have passion and you have purpose, you absolutely, you're right. You definitely find time.

    Cynthia Scott

    And I don't sit on the couch all that much, except when I'm watching rubbish TV with my kids. And now.

    Camilla Love

    I've been watching Wednesday, which has been great tip for the year.

    Cynthia Scott

    Oh, I can have. I've got a list. I'll add it to my list. Very good. Very good.

    Camilla Love

    So I ask this question on all of my podcast to all the guests because everyone has a different answer. And I find the answer quite fascinating about the timing of when it was delivered. So the question is, what's the most valuable advice you've been given and why it was so important to you at the time that you received it?

    Cynthia Scott

    That's a relatively easy one for me. And I'll give you the context because you're right, the timing of receiving the advice was important. I was acting CEO of Barclays for six months before I was able or willing or prepared to put my hand up and throw my hat in the ring. I self selected out of being in the process because I didn't think I was ready. I had, as I mentioned to you, a fantastic mentor. And I rang her one afternoon on the home from work and I said, I've met all the blokes that they're interviewing for this job, and I actually think that I've got the skills, I've got better skills than them. And I said, But I still don't want to put my hat in the ring. And she said, Why? And I said, Because honestly, I'm afraid that they'll say no. And so if you think about any time where you're concerned about asking the question because you think that they're going to say no, she said to me, You have to reframe how you think about the word no. If you think about the word no as actually an incredible opportunity to open a door so that you can ask why, then actually you might look for the no.

    Cynthia Scott

    I've used that time and time again. A ctually, she and I then role played it, and she said, Okay, you pitch to me why you want the job. T hen she said to me, No? Oh, my.

    Camilla Love

    Gosh.

    Cynthia Scott

    How devastating. No, but then that then enabled me to say, Well, I respect that you've said no. Help me understand, what is it that I would need to do for the behaviours you would want to see from me, or what you think is missing in my skill set, so that you would say yes. And the reason why that reframing is so important is because it gave me the confidence, frankly, to go and have the conversation with my chairman, and he didn't say no. But it also is a skill that I've then deployed in lots of different scenarios. So you think about a performance review or asking for a promotion, or asking for a pay rise. The reason often why people, and frankly, often why women, are nervous about doing that is because you've already decided in your own mind you don't deserve it, and the answer is probably going to be no, and you don't want to hear the no. So I've used it time and time again to rephrase it, to actually then say, if you do get the no, or you don't get the answer you want, to then say, ask a really specific why.

    Cynthia Scott

    What is it that I would need to do, or would need to have done, so that you would promote me, or give me a pay rise, or whatever it is that you're asking for? It's such a powerful tool. And I wish more.

    Camilla Love

    People used it. What have you learnt from your why answers?

    Cynthia Scott

    I.

    Camilla Love

    Could have only imagined.

    Cynthia Scott

    I've learned so much about the impact that I have on others. You know how they say we judge ourselves by our intentions and others by their impact. Actually asking a really specific question, what is it that I would need to do or need to have done? You'll get the feedback that you actually need that's actionable. That's what's been so incredibly valuable about that. But I will say, I've also had at least one instance where the person on the other end of that conversation couldn't actually articulate the answer.

    Camilla Love

    That's devastating.

    Cynthia Scott

    But it made them realise that actually they were...

    Cynthia Scott

    I don't want to say it was an unfair decision, but that they were not being... They were not clear in their mind as to why they'd made the decision. And so it actually encouraged them to think more deeply about the decision that they'd made or the feedback that they'd given me.

    Camilla Love

    Well, that is such an amazing lesson. And thank you for imparting it onto everybody. So that's the gauntlet if anyone out there is listening. So anyway, at the end of our podcast, we do this quick fire round. So what it is is that I say something and then you got to do, say whatever's in your head.

    Cynthia Scott

    Okay. Right.

    Camilla Love

    Shoot. Yeah. So you're ready to go? Yeah? Well, I'm ready. Okay. I think you might have already answered this one already in our conversation. But what is the one piece of advice you'd give to your 20 year old self?

    Cynthia Scott

    Oh, yeah, definitely. Be confident in your abilities and take more calculated risks.

    Camilla Love

    Yeah, great. I think that's only to reiterated and reiterated.

    Cynthia Scott

    Absolutely.

    Camilla Love

    If I wasn't doing this job, I'd be.

    Cynthia Scott

    A ballerina.

    Camilla Love

    You would be, definitely. How would your friends describe you?

    Cynthia Scott

    Calm and trusted.

    Camilla Love

    That's lovely. Wish my friends had described me as that.

    Cynthia Scott

    I.

    Camilla Love

    Will.

    Cynthia Scott

    Have a quick confession. I did actually ask my best friend, and she wrote back, Hard. And I said, What? And she goes, That's a hard question. And I said, Oh God, I don't know you're describing me as hard.

    Camilla Love

    She goes, Do you want the real truth or the truth? Yeah, exactly. I love those friends that can tell you anything doesn't matter. Absolutely. What's the most important money lesson you've learned?

    Cynthia Scott

    I would say be judicious about when you take risks. So I bought a house very young, but that was a calculated risk, and I was quite judicious. But then I'm very careful about not spending beyond my means. So my advice would be be judicious about when and where you take those risks.

    Camilla Love

    I think that's a good one. My hidden talent is?

    Cynthia Scott

    Cookier.

    Camilla Love

    Are you? Baker? Or a reaser? Or what's your? I'm a reasonable person.

    Cynthia Scott

    Or savery? No, I'm a savery girl. My eldest daughter is a baker, so lockdown was a real challenge for us because she was relapsing quite a bit. Too much. Yeah. So basically the way our lockdown worked was she would bake trays of cinnamon scroll every day. And then I would walk them in a 5K radius and leave them at friends front doors.

    Camilla Love

    Getting everybody else fat and not.

    Cynthia Scott

    Getting fat. Exactly. No, I'm more of a Savory, I'm more at a traditional roast dinner girl.

    Camilla Love

    Great. Okay. On my bucket list is?

    Cynthia Scott

    To go to the Maldives.

    Camilla Love

    I've been there and it is seriously amazing.

    Cynthia Scott

    I know, but everybody tells me that. And every time I think about a holiday, then you look at how you have to hop to get there. Anyway, it's absolutely on my bucket list.

    Camilla Love

    Yeah, the diving, definitely. If you've got your diving certificate, it's seriously amazing. Tell me something that no one else knows about you.

    Cynthia Scott

    Well, it will not surprise you. I don't wear open toed shoes.

    Camilla Love

    At all?

    Cynthia Scott

    Because not if I can avoid it.

    Camilla Love

    Even because.

    Cynthia Scott

    My feet are like, mangled from being a dancer.

    Camilla Love

    Oh, I could imagine.

    Cynthia Scott

    Okay, yeah, got it. And I just have a thing about how mangled my feet are from being a ballerina. But people would never expect that because they don't really think of me as a ballerina these days.

    Camilla Love

    Do you still dance?

    Cynthia Scott

    Yeah. Here's another little thing. So in 2018, I read an article about the link between early onset dementia and how you can stave it off through dance. And I convinced my best friend, the one who said I'm calm, I convinced her that after a 30 year year hiatus, it was time for us to get back in the studio. And we went back to ballet. And so I do a ballet class every Sunday morning.

    Camilla Love

    Wow.

    Cynthia Scott

    Which I love. And I love the endorphins and I love... I'm not particularly good anymore, if I'm honest, but I love it.

    Camilla Love

    So is it you at the front with all the jealous people behind you? Is that how it works? I wish we'd still do it.

    Camilla Love

    I.

    Cynthia Scott

    Will confess, I do do a beginner class, but because I just don't want the stress of it being too hard. And I love the music and I love the endorphins. So there's a little bit of that where sometimes the teacher will be like, You should be doing doubles. I'm like, Okay, all right, I'll do doubles.

    Camilla Love

    And it's like the teacher is telling you what to do is coming back to your seven year old self.

    Cynthia Scott

    No, actually, what happens is there's a lot more of... The mind is really willing and the body is like, Are you kidding me? N o, we're not.

    Camilla Love

    Doing that. Because you remember like, Oh, I could do that Demi Point.

    Cynthia Scott

    Oh, you have.

    Camilla Love

    Muscle memory? Yeah.

    Cynthia Scott

    Then my back is I can't walk or my knees. My ostopath keeps saying, Do not do the jumps in ballet. Stop it. And then every class, they put on a really good piece of music. And I'm like, Don't tell my ostia I'm going.

    Camilla Love

    To do the job. I love that you have gone back. I think that's awesome.

    Cynthia Scott

    Do you know why, though, Camilla? You have to feed your soul. Totally. It feeds my soul. Honestly, every Sunday morning when I drive away from that class, I am on the biggest endorphin high.

    Camilla Love

    Great.

    Cynthia Scott

    And that's fine. What it is that feeds your soul.

    Camilla Love

    And it's the best start for a Sunday morning. What else is there?

    Cynthia Scott

    Well, yeah. And the likelihood of me getting early onset dementia is low.

    Camilla Love

    Totally.

    Cynthia Scott

    We'll take that one, I hope.

    Camilla Love

    If you had a superpower, what would it be and why?

    Cynthia Scott

    I'd like to say something really fabulous, like I'd love to be able to heal illness. But the reality is I would love to not have to sleep. Really? Because sleep will sleep is my nemesis. And so if I could just have a power nap and that'd be it, that'd be great.

    Camilla Love

    Think about all the things you could pack into your day then. I don't know.

    Cynthia Scott

    Ten minutes. Recharge. And then I could heal lots of illness better. That's true.

    Camilla Love

    Buy my toothpick. Either that or more ballet.

    Cynthia Scott

    Exactly.

    Camilla Love

    If you had to invite anyone alive or dead to dinner, who would it be and why?

    Cynthia Scott

    This is a real personal one. So my mom died in 2008, and she was my world. And I would love, I miss her desperately, I would love to have dinner with her. She has just missed so much. And I just feel like we have so much to catch up on. So if I could ever get that opportunity, I would do that.

    Camilla Love

    Two tonight. Absolutely. Oh, my God. I'm tearing up.

    Cynthia Scott

    No, I'm sorry. I mean, that's the truth. If I had one wish, it would be that she could meet her grandchildren. Seriously.

    Camilla Love

    My favourite book is.

    Cynthia Scott

    The Great Gatsby. It's my favourite book, too. Oh, really? I was thinking about the language, it is so evocative. It's like you can pick it up and just read a chapter and go.

    Camilla Love

    Oh, my God. And the imagery, and the timing, and the love, and the loss, and the yep.

    Cynthia Scott

    Oh.

    Camilla Love

    My God.

    Cynthia Scott

    And I will say, so I'm also slightly horse mad, like a typical girl who did ballet. I had a horse called Gasping. Did you?

    Camilla Love

    Do you still ride? Is your next question.

    Cynthia Scott

    I do. Oh, my God. I do. And I'm going, just to digress, I'm going in April, I'm going to Scotland to.

    Camilla Love

    Do a.

    Cynthia Scott

    Ride in Scotland because that's always been on my bucket list. And I got an email earlier one Sunday morning of six months ago saying, we have one seat that's become available April next year. And I just wrote back, I'll take it. And then I thought, oh, my goodness, now I've got to get fly.

    Camilla Love

    And then you got to practice again.

    Cynthia Scott

    And you got to get used to it. So I'm writing each week just to get back in the Saturday, as they say, because it's six days of writing, so I need to get my saddle fitness back.

    Camilla Love

    Great. Absolutely. What really bad movie do you absolutely love?

    Cynthia Scott

    Well, at this time of year, all the ones like... No, no, no. Like Holiday and love, actually, I don't know. But actually, if I'm going to be very vulnerable, if you ask my children, they will say Blades of glory. Now, for those of you, if anyone hasn't seen it, it is just a ridiculous movie. Will Ferraro. But it just.

    Camilla Love

    Seriously, you.

    Cynthia Scott

    Can't help but laugh. Seriously, it's really bad but absolutely hysterical.

    Camilla Love

    Yeah, it's pretty funny actually. Okay, last question before I... Oh, my God. I'm going to laugh. This is a serious question. A career in finance is?

    Cynthia Scott

    Well, I'd say two things. It is never predictable, which is good, but it is also the greatest foundation that you can build your dreams on. Whether that's your personal dreams, your career dreams, your life dreams, a career in finance will give you that strongest foundation ever.

    Camilla Love

    My gosh, that is just wonderful. And thank you. We've come to the end and oh, my God, we could be here forever, I reckon, talking about stuff.

    Cynthia Scott

    But I know it's so much we could talk about. It's been so much fun.

    Camilla Love

    It has been. And thank you very much for your authenticity, your stories. I love the fact that you're a ballerina back then and then you fell into finance by default. And now you're still a ballerina. I love that. I love the stories about your mentor and pushing you into taking those calculated risks and actually giving you that safe environment to do that. And your passion about the business that you're in now and that nexus between the consumer and the and technology and actually allowing the crazy cat ladies to live their best lives and have a fabulous purpose. And it's been seriously awesome. And the same, it's been great to see you. Thanks for it. Really appreciate you coming on to Cheers Not Cheers.

    Cynthia Scott

    I've loved it. Thanks for having me. It's been my pleasure.

    Camilla Love

    Bye, everybody.

    Speaker 3

    The information that is in this podcast, we always talk about finance in this podcast, but it's not financial advice. It's actually.

    Camilla Love

    Really.

    Speaker 3

    Careers advice. If you really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances.

    Camilla Love

    With that.

    Speaker 3

    But this is all about careers advice and how finance would be a fabulous career for you.

S4 Ep5 Meet Emma Quinn, President of Cboe Australia

Meet Emma Quinn, the recently appointed President of Australia's newest and most innovatve stock exchange, CBOE Australia.

  • Emma Quinn

    I've done trades, hundreds of millions of dollars in a transaction.

    Camilla Love

    Is that exciting?

    Emma Quinn

    It's exciting. No matter what. And daunting? It is exciting and daunting.

    Camilla Love

    Welcome, everyone, back to another episode of Shares Not Shoes, an insider's guide to careers in finance. I'm your host, Camilla Love, founder of F3, Future Females in Finance. Shares Not Shoes is a podcast whereby I interview some of my favourite people all with one thing in common, they work in finance. We lift the lid on who they are, how they came into a career in finance, and arm you with some knowledge about why a career in finance could be a good fit for you. I will promise that all my guests will share some amazing personal stories. We'll be open and honest and will inspire you. So, let's go.

    I knew I loved this person as soon as I met her. No nonsense, straight to the point, knows her stuff. Normally, I'd say knows her shit, but knows her stuff. Pragmatic, driven, and has grit. But yet, she is warm, friendly, welcoming, acts with integrity and honesty, and has a huge heart. She's my girl. So when I heard that she had nailed this huge new role as President of Australia's newest and most innovative stock exchange, CBOE Australia, I was totally not surprised. So I had to nab her as one of my special guests this season because you know we're doing this CEO program. And this is the bonus episode. So welcome to Shares Not Shoe's Emma Quinn.

    Emma Quinn

    Wow, you're going to make me cry. Don't cry.

    Camilla Love

    I've never had a cryer on my program yet.

    Emma Quinn

    That is so sweet. Thank you.

    Camilla Love

    Well, I'm glad you said yes. And I'm very happy to say no to. And I'm so proud and excited for you for your new role. Thank you. This is super, super exciting. But we'll get into that in a second. And you do know that you've had your ex colleague, Jen Driskill, CEO of AllianceBernstein Australia, on this podcast. So that's big shoes to fill, right?

    Emma Quinn

    Very much so, because she is awesome.

    Camilla Love

    No pressure. She is awesome, but no pressure. So let's start from the top. Emma, tell me a little bit about what you do and why you do it and who you are as a person.

    Emma Quinn

    Well, I'll start with the last question first because it explains a lot. So I'm half Texan, half English. I was born in Australia. I'm a vegetarian non drinker, so I'm the party person of the trading desk in the past. Great. Obviously, that person goes straight into trading. I am a mother of three children. I've got two daughters, 17 and 14, and a son, and have been married to a police officer who turned up at my doorstep one day for almost 22, 23 years. You'll kill me.

    Camilla Love

    If I don't say that. Can I ask why did he turn up at your doorstep?

    Emma Quinn

    That's a story for maybe over a drink, but let's just say in my backyard, like in friends, I had an ugly naked man.

    Camilla Love

    As.

    Emma Quinn

    A neighbour. And so I called the police and the police.

    Camilla Love

    And bonus.

    Emma Quinn

    Exactly. He turned up to work one day and went home with a wife. That's how I describe it. I think he did okay. And then my role here, I started as a CEO at Seabow. I've been a trader for prior to this, for close to 23 years, both A&P and Alliance Bernstein, and decided to take a new challenge. As you say, the most innovative exchange, I hope in the world, but definitely in Australia.

    Camilla Love

    Definitely in Australia. So I'll give you that. And you were at AB for a very long time. And I have also been in my role for a long time as well. What makes you stay?

    Emma Quinn

    I think for me it was that I was given so many different challenges over my time there. If I had just stayed as a trader of Australia and New Zealand, which is what I started out as, I don't think I would have stayed. I think for me, it was that I was given different opportunities over that period of time. And they weren't opportunities that I necessarily asked for. It was that people had singled me out for. And over that time, I say I had different careers at AB. I probably had five or six different roles over that period of time. And that's what made me stay. I had that end, the people. In the end, I was able to be the master of my own destiny, and I built diverse, talented teams, and I stayed because of them. I stayed because of people like your previous interviewee, people like that, highly talented people that I got to work with every day.

    Camilla Love

    And talk to me about... Because a life of a trader is something that people assume a lot about. Tell me actually what it is really like.

    Emma Quinn

    I'd say there's definitely a distinction between being a buy side trader and a sell side trader. When I first went into trading, I thought I wanted to be a sell side trader and quickly and I fell into buy side trading. And then I realised that was actually meant to be. That was where I was meant to be. I'm not a salesperson, I'm comfortable with it, but I'm not. I couldn't sell something that I didn't necessarily believe in. And on the buy side, I did. There's no sales part of that. You got to tell your opinion, with which I'm pretty good at doing and share that. And then people would either take that or they didn't. Whereas on the sell side, I felt like there's more pressure to tow the company line on research and things like that. So from my perspective, buy side trading is different. For me, it was really about being part of the investment process. It was really being part of that investment team. And so from a day to day perspective, it's taking the orders from portfolio managers of how they want to do and what they want to do and working with them on how they want to achieve that outcome.

    Emma Quinn

    And it's large. I've done trades, hundreds of millions of dollars in a transaction.

    Camilla Love

    Is that exciting?

    Emma Quinn

    It's exciting. No matter what anyone told you, it is exciting and daunting. But that adrenaline rush that you get from doing that and seeing it work out and seeing what sometimes weeks, months worth of analysis achieves and how that affects the the end portfolio is always really interesting, which was another thing that always excited me about buy side trading is because you can see that decision a month, two months, a year in portfolio performance.

    Camilla Love

    Yeah, because the turnover in the portfolio might actually be minimal, really. And so that your execution of the trade from your portfolio manager, you're right, can come out two years in a trade down the track. And the value that you can provide as a trader is critical. So then you ran... So prior to this current role, you ran Asia Pack trading. And the team there, talk to me a little bit about that.

    Emma Quinn

    I actually was, so I was global co head of trading. I was actually responsible for Asia and Europe. So I always laughed that my co head had five markets and I got the others. 20,000. Five fun markets like Bangladesh, Vietnam, Pakistan, exciting markets.

    Camilla Love

    But tricky markets.

    Emma Quinn

    Very tricky. Nothing's ever straightforward. I did that. And then obviously with Mifit and things like that in Europe, all of the regulatory rules in Europe, that was always an exciting place to learn. And that's where I think I have my love of market structure and things that are really helping me in this current role. And so I've always manage teams that were not really next to me because we had traders in London, Hong Kong, Taiwan, China, and Sydney.

    Camilla Love

    We all live in the virtual world these days, and we do have members of our team everywhere. How did you manage that even before this period?

    Emma Quinn

    It takes a lot of time. And I think as a manager, you need to spend the time. But I was a very good trader and I loved the trading part, but I had to at some point just step back and say, What am I actually being paid for? And I'm not being paid to trade BHP. I'm being paid to actually manage this global team and build a strategy for how best to use our client's commission dollars. And so from my perspective, it was about stepping back. And so I spent a lot of time originally, it used to be one on ones on the phone. I moved to Hong Kong for five years because that was the best place to be there to restructure the trading post GFC. Then when I left, there's a lot of negative things that came out of COVID, and it was a very sad incident. But from my perspective, it helped level the playing field in terms of being able to use Zoom and being the person who wasn't necessarily in the room when decisions were being made because I chose to live in Sydney.

    Camilla Love

    So then as a leader, as a team leader, because you need to get the best out of your team members, right? How do you go about doing that? Is there any tips that you.

    Emma Quinn

    Can give? I think when I reflect back on leadership, and I said this when I left AB, the most important thing is authenticity. I think what I didn't realise I was doing, and I n through all of my career, I've done this, and it wasn't until later on, I worked out that I was supposed to be playing a political game, is that I actually am just this is me. And so with my team, anybody who works with me, I'm honest, I'm authentic. I come to work just as me. I don't play games, I don't do the politics. I've never done politics. It's too hard. Yeah, I just don't have enough time in my day to think that strategically about it. And so, yeah, I worked out probably, I don't know, maybe 10 years ago that when someone said to me, You actually said that to me. We had a new global cohead come in. And I was actually on maternity leave and he called me to introduce himself and just said, Have you got half an hour to tell me what you think? And so I was on maternity leave. I had half an hour.

    Emma Quinn

    So I told him what I thought. And it wasn't until later someone said to me, You didn't tell him that. And I said, Yes, I did. He asked me what I thought, so I told him what I thought. That actually, with him, brought me into his inner circle because he actually found somebody who was actually going to tell him what they thought rather than what he wanted to hear. As a leader, now I appreciate those people who tell me, I don't want to know down to some nitty gritty details, but for the most part, tell me if I'm asking you what you think, I actually genuinely want to hear it. And so I didn't realise I was doing it because that's just me. But eventually, you work out that that's just part of your style and how important authenticity is. And if you lose authenticity, at least for me, if I think someone's not authentic, that's when they tend to lose me.

    Camilla Love

    And a lot of people think about it as career risk telling somebody the truth, particularly a person who is there as a leader and manager. And most people are yes people. They tell you what you want to hear. It's difficult to weed those people out, right?

    Emma Quinn

    Yeah. And I think it's a balance, like I said, I don't want to be hearing every little, tiny little complaint, and you certainly don't want to be seen to be the person who whines about everything. But if you can come to a leader and say, Look, I've noticed this, or these teams are working in this way, and I just don't think it's effective. But maybe if we move the meeting to include these three people, it might be more effective. If you come with a solution as well as talking about what the issue is, that's really helpful to anybody who's managing. And so I gravitate to those people. Look at 8B, I was there for 21 years. I knew the people like that. Here, I'm learning who those people are.

    Camilla Love

    Yeah, it's We talk about authenticity here a lot because it is the buzzword at the moment. But it's something that I've struggled with, particularly in my early part of my career. But now, I found my voice and found who I am. And so therefore, it's much easier to be a little bit more authentic. But it's difficult when you're starting out.

    Emma Quinn

    I think it's the texting in me that just didn't know that you weren't supposed to. You weren't supposed to not say what you thought.

    Camilla Love

    Shout out to all those Texans out there because it is a beautiful state. It is a beautiful state.

    Emma Quinn

    It's a wonderful state.

    Camilla Love

    So let's step back a little bit and talk about, did you always know it was going to be finance, or did you fall into it? How did you how? I told you I.

    Emma Quinn

    Was going to surprise you because I don't think you know this. I went as... I don't know if I've told you this story. The first day after my HSE exam, I went to work. I worked as a receptionist at a building company. I saved up all my money. Six months later, I went on a one way ticket to the US to go to New York to be an actress.

    Camilla Love

    Oh, get out.

    Emma Quinn

    Yes, I did.

    Camilla Love

    Seriously? Yes, seriously. Did you land any roles?

    Emma Quinn

    No, that's why I'm here. I will say, self awareness is something that I think I'm pretty good at because within about three months I realised that maybe maybe I am talented, maybe I'm not, but I'm really not set for the poverty line. And myself, I just.

    Camilla Love

    Do not. Maybe it was the eye of the beholder. They didn't realise the talent that they had in front of you.

    Emma Quinn

    I could.

    Camilla Love

    Get a role in. Nicole Kidman? Yeah.

    Emma Quinn

    Kate Blanchett? Exactly. I could get a role in. No, I was serious. I was only going to do stage. It wasn't about the money, it was about stage. Got it. About the performance. And so then I realised pretty quickly that that wasn't for me, that I could get stardom in a year and it could be 10 years, and it could be never. And I'm not a good waitress. I'm a terrible waitress. It was probably this career wasn't meant to be. And I thought about, I was in the States, obviously had some time, and I traveled around, met some wonderful people, spent some time with some of my cousins. And then I just realised that if it really was a passion of mine, that I should study something and have something behind me. And if I really wanted to continue with acting, I would and I could do it. And if my time was to come to be a star, it would come. But I really needed an education behind me. And so I came after a year of staying with my aunt and uncle for a while in the terrible place of Greenwich, Connecticut, in a very nice house.

    Camilla Love

    Very nice house.

    Emma Quinn

    I then decided to come back to Sydney to study. But then realised that this could take up the whole podcast, how I got into finance, so I'll try and cut it down. I then realised that my HSC results when you study things like drama don't really give you... And it was the first year that it was ever an HSC subject. It doesn't really give you the best scores to get into university that I needed to do something else. And so I actually had a really good mentor who actually owned the building company that I'd worked for before I left to go to the US. She had gone to university and she had suggested some courses and I couldn't get into that. So I ended up going to do... I did open learning and I did about six courses through there. I got high distinctions in law and accounting. And then finally went to UTS, I think, at the age of 20 and said, Please take me in. And they said, Yes, you're a mature age student. Mature age.

    Camilla Love

    Student at 20.

    Emma Quinn

    At 20, I was, yeah. Now I look back, I'm like, Yeah, I know, crazy. And so they took me in as a mature age student. So I ended up, I was doing accounting and then just realised that accounting... I thought I wanted to be a production accountant. I thought I could get my acting part.

    Camilla Love

    The.

    Emma Quinn

    Juggle. Yeah, the juggle and still be part of the film world or the acting world, but from an accounting perspective. And then I changed to finance and I did two submajors in law at UTS. And in the end, I did that at night. But I think from my perspective, it was more that I hadn't really studied economics or anything like that going through high school because I'd focused on the arts. When I got interested in economics and things like that at uni, that's when I decided I wanted to be in finance.

    Camilla Love

    Did you utilize your arts outlet at all?

    Emma Quinn

    No. Really? Nothing. I used to do a lot of dancing. My kids now tell me, Please don't dance.

    Camilla Love

    You're embarrassing me, mum.

    Emma Quinn

    Exactly. I don't do any of that anymore. Bummer. I know.

    Camilla Love

    You should get out there just for a bit of fun.

    Emma Quinn

    Yeah. No, I've lost my touch, I feel. I think they're probably right, the kids. I try and hide them.

    Camilla Love

    So jumping to today, so you've gone from global head of trading to CEO of CBO here in Australia. That's a big jump. How did you make that decision? What attracted you to the role? What are you most excited about in doing the role? I just want to hear all about it.

    Emma Quinn

    What made me think about the role? I was actually approached to consider the role. Originally, I had said, I just don't think the typical female, I don't think that's for me. I've always.

    Camilla Love

    Thought that. Did you call yourself out?

    Emma Quinn

    I did. I went. I went on leave. A lso, the person who approached me called me out on it, too. When I eventually called back and said, Look, actually, I think yeah, maybe I'll consider it. He said, I had a speech ready to tell you why you should be considerate. I really took me some time to say, Actually, no, I'm going to call myself out. And if I am going to leave AB in a role and a firm that I've been with and loved the people for a long time. It has to be the right role. And I'd obviously been approached about other roles previously, and this one I just said, This is my time. This is the right role for me. This is the right firm for me. Every time I met somebody from Sibo, I told the story. Once I got here, I kept waiting for somebody to come in that I went, I really don't think I could work with that person, or they've given me something where I've gone. This is just not the right thing. There's something not right with the culture of this firm. But every time I met somebody, I just really liked the people.

    Emma Quinn

    They were very genuine. We talked a lot about diversity. They were very open about where they feel that they can do better better in that respect. And then just the opportunities in the Australian market. There's so much that CBO does overseas that will work in Australia. And so I really am really excited about the opportunities that we'll have. We've just gone through my first day as CEO, I was CEO or co CEO with Vik, who was the CEO prior to me. We did a big tech migration, probably the biggest financial markets changes in Australia's history that went off pretty much without a hitch.

    Camilla Love

    And a shout out to the team because they.

    Emma Quinn

    Did it. They did. Wonderful job. They did. It was 18 months of hard work. And it just shows the power of CBO in terms of this wasn't five people sitting around in a room doing it. You're talking about hundreds and hundreds of engineers working 24 hours around the clock where they're handing over work to get this done. And the power of that, the new system and what we can bring to Australia is just really exciting. So knowing that that was coming, knowing that the migration would be successful, or hoping it would be, and having faith in that, it gave me the want to come here.

    Camilla Love

    The big nudge.

    Emma Quinn

    Yes, it was.

    Camilla Love

    Great. They've got the right person, right? So I'm super excited for you. And you said you're only week three, so the seats not warm yet. And you're learning a lot, which I am excited for you.

    Emma Quinn

    I thought I was going to learn a lot, but I forgot how much I enjoy just learning something new and how tired that makes you.

    Camilla Love

    But also how extends your brain and how extends the people that you're with because they're all different.

    Emma Quinn

    And the skill set. I think that, and I'm sure you do this too, where you think about, I don't really have that skill set. And then you actually look when you actually break down what your skill set is, you realise what you like and what you're good at and what you don't.

    Camilla Love

    So are you good with change? Because this is big change.

    Emma Quinn

    Normally, no, I don't like change. I like to play have my very much a routine person. So it was a big jump to do it. But once I made the decision, I actually felt really it was weird because I felt really at peace with making the decision. Every day, I walk in here, I'm excited about the opportunity. So no, not usually good with change, but in this instance, it's been great.

    Camilla Love

    And I've asked this to all the CEOs that I've interviewed. And maybe your answer will be different because of the situation and timing of where you are today. Is there anything particular that keeps you up at night right now that you are thinking about, whether it be bringing new product down or whether it be feeling comfortable in who you are in the new role, whatever, what keeps you up at night?

    Emma Quinn

    Not much because I try and I've been sleeping like a baby at those times. I said, When you send your children off to their first day of kindergarten, that first week, and they come home as a five year old and they sleep, that's when me and my children have been putting me to bed the last three weeks. Look, I think it's about this. There is so much opportunity in Australia for CBO. What keeps me up at night is what do we want to attack for?

    Camilla Love

    Your priorities. Yeah.

    Emma Quinn

    Where do we want to go? And what does that look like? And what does that roadmap look like? And so that's really what... It's not so much keeping me up at night, but when I'm on my walks and those things, that's what's.

    Camilla Love

    Going through my head.

    Emma Quinn

    The cogs were... Yeah. That's definitely going through my head.

    Camilla Love

    And because priorities is difficult because there are so many opportunities, and you can probably only do two or three in a certain period of time. And then making sure those three are the right three, or at least if one's wrong, you can flip and pivot and change. That's a lot of worrying.

    Emma Quinn

    It is. But it's one of the great things about CBO is that you have the... It may be a team of 75 in Australia, and some of those are working on regional roles as well. But you also have the global... There's a workforce of another 4,000 in other places, and nothing that we've done or plan to do in Australia really isn't something that CBO hasn't done somewhere else. So I get it. I get some comfort in the protection from a global having a global business.

    Camilla Love

    And the reputation of CBO globally is amazing. So it is good to have them here and bring the technology, as you say, the skill set, the product set, and to really shake up the industry down here.

    Emma Quinn

    And to be able to offer people things that they deserve to be offered. We have one of the largest superannuation markets in the world. People deserve diversity in offerings and things that they may want to invest in. And so being able to help, whether it be brokers or asset managers, facilitate that is exciting and what Australia deserves.

    Camilla Love

    Totally.

    Emma Quinn

    So I.

    Camilla Love

    Always ask this question, too, on every single one of my podcast, because everyone has a different answer. And I always take something away, which is looking back on your career, is there a moment where there's been a sliding doors or something that you've really learned and taken away and it's changed you as a leader or as a team member?

    Emma Quinn

    So many. But I'd say probably one of the most defining was when I was at AB and they asked me if I would take on fixed income. Now, I'd been an equity trader my whole life. I knew nothing about trading fixed income. And I remember that was one instance where I didn't say to them, Are you sure? I just went, Okay, sure. I'll run with it. All of the trading had been centralised in New York, and they said, We want to start. They'd hired an APAC team and they said, We want to start trading in APAC hours. Can you help out with that? And I said, A trade is a trade. I'm happy to do that. And so I set that up and I ended up being an equity trader and then running Asian fixed income as well. E ventually, I did all of Asian trading. For me, that was probably a defining moment in terms of it pushed me to do something completely out of my comfort zone and actually focus on what are my skill sets, what am I good at, and really hone in on those. And so I think that then gave me the courage to then do other things because I look back on that and say, even in taking this job, I look back and say, well, I didn't know anything about fixed income trading, and I ended up hiring some really talented traders who knew everything about fixed income trading, and I could help them with all of the systems and market structure and where, you know, making things more efficient.

    Emma Quinn

    But I didn't necessarily have to know how to trade those individual instruments or be the expert in that. And I think that helped me to learn about how to build good and great teams. And that you don't have to... I always was one of those people I had to know the minutiae of how everything was done and say I could sit in one of my team members seats. Now I'm comfortable that I'm there to be expert. I don't need to be the expert. I need to know enough, but I don't need to know it in detail.

    Camilla Love

    And you need to be able to know enough to ask the right questions. That's my view. And as you move up the ladder and now in your new role, that's exactly right where you can't have and be all over the detail in every second of every day. But you need to have confidence in the team members and their strengths.

    Emma Quinn

    And you need to be asking, like you said, enough questions that you can get comfort in yourself that they're the right person and that you can trust that what they're saying and what they're doing, you can't know their whole role inside out.

    Camilla Love

    And be there when mistakes happen, because inevitably mistakes do happen. And you need to be a supportive leader who gives them that framework to be able to come forward.

    Emma Quinn

    That is particularly important, I found, in trading. There's humans involved. Errors are always going to happen. A head trader's worst nightmare is worth nightmares if someone hide something from you. And so setting up an environment where people are not afraid to tell you that they've made a mistake, or even better, you find out they're willing to come to you and say, Look, I think this could potentially be an issue, and you can help them work through it. And sometimes you can solve it before it actually is an issue. Great.

    Camilla Love

    The confidence in the team. Wow, that's amazing. Tell me about the most valuable piece of advice that you've ever been given, and why did it resonate?

    Emma Quinn

    I think it was a saying once. When I was on my holiday in the US, I read a book, and it's not for everybody, and I'm not even sure it's in print anymore. It was by a woman called Dawn Steele, who was the first woman ever to run a motion picture, a major US motion picture company. I read her book when I was in the US, and it inspired me in terms of she said, Don't try and teach a pig to sing, you waste your time and annoy the pig. I've taken that through because a lot of the time, you do things that sometimes you're just not going to change. You're not going to change people. You need to pick your battles. I tend to pick battles around things that are important to me, which is usually, they're usually ethically related, is where I pick my battles. And then sometimes it doesn't have to always be your way. People may get to the same spot, but it doesn't have to be in the way that you do it. And so for me, I've always taken that with me. And then sometimes you've got to pick your battles and let people have their own path.

    Emma Quinn

    And they may not get there as fast as you and they may not get there in the same way as you, but they'll get there in the end and you just support them through that.

    Camilla Love

    It's one of my favourite sayings, pick your battle, win the war. Two choose it wisely. Let people feel like they're having their say, doing it their way, whatever it is. But get to the overall end point together. And we're all e're all winning, the business is winning, the team is winning. Everybody has their ego and humility intact. And it's important.

    Emma Quinn

    And that's how people learn. They have to be able to do that.

    Camilla Love

    But I love the pig analogy that's awesome. It is, right. Okay, so towards the end of our episodes, we do this quickfire round. Do you know about this?

    Emma Quinn

    I know a little bit, but I have not prepared.

    Camilla Love

    Okay. So you have to say whatever first comes to your mind for the next question.

    Emma Quinn

    I'm in a potato in my mind. That's okay.

    Camilla Love

    They're swearing aloud. Okay. So you're ready? What is the most important money lesson you've ever learned?

    Emma Quinn

    That it won't make you happy, but it does give you choices.

    Camilla Love

    That's a good one. That is a good one. One piece of advice I'd tell my 20 year old self as a mature student.

    Emma Quinn

    As a mature two years old student at UTS, I would tell her don't sweat the small stuff, everything will be fine. I spent too long worrying about the future instead of just embracing and having fun.

    Camilla Love

    That's a good one. I think I'm doing that right now in my 40s, let alone my 20s. What movie do you absolutely love that's embarrassing to admit?

    Emma Quinn

    It's a BBC production of Pride and Prejudice. I can watch that over and over.

    Camilla Love

    With.

    Emma Quinn

    Mr. Darcy? With Mr. Darcy coming out of the water. I am there. I see Pemberley.

    Camilla Love

    That is hilarious.

    Emma Quinn

    That is my...

    Camilla Love

    You're romantic at heart.

    Emma Quinn

    I am.

    Camilla Love

    Do you read the books as well or just the BBC?

    Emma Quinn

    I read them. I'm very particular about which production. I do read Pride and Prejudice at least once a year.

    Camilla Love

    Wow.

    Emma Quinn

    I like Elizabeth, too. She tells him off.

    Camilla Love

    Totally. I can see her in you.

    Emma Quinn

    I see me in Pemberley more.

    Camilla Love

    Yeah, sure. Okay. What's your biggest, hariest personal goal?

    Emma Quinn

    I don't really set myself goals. I just try and be consistent with things. For me, personal goal at work is to listen more. I'm a good talker. It's really hard. It's really hard.

    Camilla Love

    That's why I do a podcast because I talk.

    Emma Quinn

    I know on a personal level, look, my personal goal is to just continue. I think especially when you take on a new role like I am. I thought about this and talked to people, particularly people like Jen, who I speak to a lot, around, When I take on this new role, what are some of the things that I want to achieve? And part of it is that I need to keep me happy and healthy. And so things around my personal goal is to keep up the things that I know make me a better mother, wife, employee, CEO, is making sure that I keep up my exercise, make sure I keep up the things that are important to me. So my biggest, probably here is personal goal is to make sure that I don't let work consume me as much as I say on my walks. I'm thinking about things is just to make sure that having more of a focus on myself and my personal health as well, because if I don't have that, I'm no good to anybody.

    Camilla Love

    Absolutely. I say that a lot. I say that a lot to a number of people. If I wasn't doing this job, I'd be a?

    Emma Quinn

    Actress.

    Camilla Love

    I thought you might answer that. On my bucket list is?

    Emma Quinn

    There's a lot. I want to go with family to Greece, Italy. My children are into history. I want to do all of that.

    Camilla Love

    Greek and Roman mythology and all the ruins and stuff.

    Emma Quinn

    And I want to do it at a point where they remember it because they spent a lot of time traveling when they were young when we lived in Hong Kong, and they tell me that they don't remember a thing about it. I wasted a lot of time and money.

    Camilla Love

    On trips. It was good for you.

    Emma Quinn

    It was. I should have gone without them.

    Camilla Love

    I say exactly the same thing because I'd really love to go to Egypt, but I think it needs to be at a point where the kids.

    Emma Quinn

    Appreciate it. Absolutely. And they can fit it into their learning and reading.

    Camilla Love

    Tell me something that no one else knows about you.

    Emma Quinn

    Like I said, I'm an oversharer. There's very little that no one... Nothing? Nothing. No. Everybody, I can't.

    Camilla Love

    No. Favourite colour?

    Emma Quinn

    No, I'm a red. I love red. I wear black a lot, but my favourite colour is red. No. Everyone knows. I don't tend to hide. Okay, great. I don't get embarrassed by much.

    Camilla Love

    Okay, next question. If I was a superhero, I'd be?

    Emma Quinn

    Again, my children are very much into it and say this could get me in trouble because if I choose the wrong superhero set, I'm in trouble. But black widow, I'm quite a fan of.

    Camilla Love

    Great.

    Emma Quinn

    Black Widow.

    Camilla Love

    She's.

    Emma Quinn

    Strong. Yeah, exactly. And I think she's on the right, whatever that... I don't know.

    Camilla Love

    Marvel versus...

    Emma Quinn

    Yeah, so I'm in trouble for Black Widow.

    Camilla Love

    Dc? Yeah, got it. Okay, my biggest investment mistake?

    Emma Quinn

    I've got a rule, I don't know what you... I have a rule that I never chose baby names while I was pregnant, but I actually made the decision to buy a house while I was pregnant, which I still try to work out. It turned out to be not a huge financial mistake, but it was definitely one where I went. When I looked back, I go, Why did I buy a house there that ended up increasing my commute and just made my life a little bit harder as a working mother.

    Camilla Love

    Most people do that and then go, Yeah, I'm going to renovate too and try and get.

    Emma Quinn

    It before the baby comes out. I did that one too. My husband's now a builder, and so he was responsible for that. That was so interesting.

    Camilla Love

    Okay. So you outsource the problem. And did you deliver on time as a question?

    Emma Quinn

    I moved into the house with a 10 week old baby, and he still questions why I got upset because I was washing dishes on the back deck in a bucket.

    Camilla Love

    Oh, my God. With a baby?

    Emma Quinn

    Yeah, with a baby. Yeah. I think I had every reason to be.

    Camilla Love

    That's an investment mistake in time, let alone the.

    Emma Quinn

    House as well. Exactly.

    Camilla Love

    Okay, last question. Describe in three words why a career in finance is awesome.

    Emma Quinn

    The people investing in others, I'd say.

    Camilla Love

    Yeah. I think that's a really great... And particularly as a leader of teams, you're only as good a leader as you have followers.

    Emma Quinn

    Absolutely.

    Camilla Love

    I think that's a really great way to end it. I love that you're an oversharer. I love that you're an actress. I love that you describe yourself as the text of an art because you just like, this is how it worlds.

    Emma Quinn

    I.

    Camilla Love

    Love that you talked about authenticity because I think it's really important. And we always, and we talk about it a lot here, and taking risks and backing yourself, even though... So it was great to hear your story about I'm taking on fixed income trading and I'll yes, but yet when you get asked to put yourself forward for the CEO role here, it's like, can I do it? But you proved it, definitely. And so Emma, so excited and thank you very much for your time with me on Shares Not Chews. And good luck. And I look forward to seeing and watching you grow and watching CBO here in Australia flourish under your leadership.

    Emma Quinn

    Thank you. And thank you for being one of the... I think one of the things that's changed so much in the industry is how much female support females. When I first started, it was very much I did it the hard way, you do it the hard way, but you're such an inspiration in everything that you do. You put your money and time into the industry for women. So thank you. I look forward to seeing.

    Camilla Love

    Where you.

    Emma Quinn

    End.

    Camilla Love

    Up. Yeah, watch this space.

    Emma Quinn

    You.

    Camilla Love

    Inspire me a lot. So I'll see how we go in the next little while. I look forward to seeing you soon.

    Emma Quinn

    Yes, definitely. See you. Bye.

    Camilla Love

    The information that is in this podcast, we.

    Speaker 3

    Always talk about finance in this podcast, but it's not financial advice.

    Camilla Love

    It's actually really.

    Speaker 3

    Careers advice. If you really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances with that. But this is all about careers advice and how finance would be a fabulous career for you.

S4 Ep 4 Meet Jo Townsend, CEO of Funds SA

Meet Jo Townsend. Jo left school in year 10 and fell into a career in finance. Now, she's the CEO of Funds SA. Hear her fascinating story on the latest episode of Shares Not Shoes.

  • Jo Townsend

    Particularly when you're a CEO, everyone watches everything you do and say. And sometimes I just think, Oh, I wish I hadn't said that, or I wish I'd asked that question a different way. And there's absolutely nothing you can do about it in the moment. But what you can do is just think, Oh, if I had my time over, I would frame that question differently, or I wouldn't have had that reaction.

    Camilla Love

    Welcome, everyone, back to another episode of Shares Not Shoes, an insider's guide to careers in finance. I'm your host, Camilla Love, founder of F3, Future Females in Finance. Shares Not Shoes is a podcast whereby I interview some of my favourite people all with one thing in common, they work in finance. We lift the lid on who they are, how they came into a career in finance, and arm you with some knowledge about why a career in finance could be a good fit for you. I will promise that all my guests will share some amazing personal stories. We'll be open and honest and will inspire you. So let's go.

    Camilla Love

    I am really pleased to have today's guests on Shares Not Shoes and to share her wisdom with you all today. Not only has she been the CEO for the South Australian Government Investment Management Firm Funds SA, and is responsible for, I don't know, millions of people's retirement plans, but she's been the CEO there for eight years and she has worked as a fixed income portfolio manager, which I'm going to delve into a lot later, and headed operations at Rest Super. She has just announced she is taking a break from Funds SA and stepping out a little bit and doing some new things. So let's delve into that. So I thought it'd be a great way just to nab her as part of our CEO series to get her insights and wisdom for her time as CEO and obviously a real reflection and look back on her career. So welcome to Shares Not Shares, Jo Townsend.

    Jo Townsend

    Thank you very much.

    Camilla Love

    Really glad that you could join us today. I'm super excited to put a spotlight on your career at this point, as I said in my introduction. So maybe you can tell me a little bit about who you are personally and professionally and what you do from a day to day perspective.

    Jo Townsend

    I am a mum. I've got my son, Jake, who has just finished his university degree, a husband, a cat and a dog.

    Camilla Love

    Do the cat and dog get along?

    Jo Townsend

    The cat is very much the bully. We have to lock the cat in the laundry when we feed the dog, despite the fact that the dog is six times as big because the cat will bully the dog out.

    Camilla Love

    Of its food. Fair.

    Jo Townsend

    We're currently living in Adelaide, which has been fabulous. We moved here eight years ago for me to take the role at Funds SA. We actually don't have any family here. My husband and I come from Tasmanian originally. So between doing jobs in Tasmania, Sydney, and Adelaide, we've moved around quite a lot, so that's probably a family life. The opportunity to take the role here at Funds SA was really the driver for moving to Adelaide. That was an opportunity for me to lead an organization. Funds SA is not that large, but we have grown from 30 to about 70 people over the eight years I've been here. And for me, it's a really nice sized organization, and it's got a nice vibe with it. So I feel very blessed that I've had the opportunity to lead such a great organization for the past eight years.

    Camilla Love

    And thinking about the impact that you and your team have on the retirement of a huge number of South Australian government employees, how does that make you feel?

    Jo Townsend

    Well, I do have to correct you because it's not the millions that you use in your interest. Hundreds of thousands? Yeah. There's a couple of hundred thousand public sector employees. And it's a very important job managing other people's money. It doesn't matter whether you're managing 4 million or the 40 billion that we are managing. It's an incredible honour to be able to do that. We're quite a unique organisation because we're not just managing superannuation monies. We've actually got some clients in charitable organisations, and also we're managing money for insurance funds. So right across the public sector, which is really interesting because all the different clients will have different drivers behind their investment objectives and what they actually need to achieve.

    Camilla Love

    What gets you out of bed every morning to go to work?

    Jo Townsend

    My giant dog that I have to walk at 5 30 to.

    Camilla Love

    Start with. Totally. They're scratching at.

    Jo Townsend

    The door. I actually really like what I do. Not only do I work with a great bunch of people, but we're very lucky being able to do such an important job out of Adelaide. We sit in our boardroom and we have meetings and we look out over the Adelaide Hills, and I think everyone just really appreciates how lucky we are that we can do the job we do from Adelaide. It's not Sydney, it's not Melbourne, but it's the same flying time, Adelaide to Melbourne as it is Sydney to Melbourne. And now that everyone's starting traveling again, we've got a lot of international fund managers. They come in from London into Perth, and then they stop off in Adelaide, and they go to Melbourne and Sydney. So it's not like we're cut off at all. We travel quite a lot. I encourage everyone at Funds SA to travel, to meet people in the industry, to see what other people are doing. So it's a really quite a unique circumstance to be able to do what we do from Adelaide.

    Camilla Love

    Absolutely. So tell me a little bit about what the day in the life of a CEO looks like for you.

    Jo Townsend

    So I talk to people a lot.

    Camilla Love

    Yes. Is it lots and lots of meetings?

    Jo Townsend

    Yes, lots of meetings. I've had to learn over the years not to tell people what to do because that's my natural inclination. So when you're a CEO, you very much have to guide people and ask a lot of questions and just keep in touch with them rather than necessarily telling them what to do. So I have a lot of meetings with my staff at Funds SA. My role, from an investment perspective, I'm not the person who's making the recommendations and doing all the implementation anymore, but my role is very much a governance role. And so for example, I chair the Internal Investment Committee, which is the internal body that does a lot of the asset class reviews and strategy recommendations up to the board. In a typical day, I'll probably have meetings with some of our stakeholders. So there I'm talking about our board members, the different committees that we have. It might be someone inside of government that we're doing some work with. It might be one of our clients. Even if I'm working on something, I always say to everyone at FundsSA, my door is always open. So it's more about just being there and responding to whatever happens on the day.

    Jo Townsend

    So I don't always have my day planned out, except for the meetings. But yeah, I think just have to go with the flow more than anything else.

    Camilla Love

    Yeah, being flexible and making sure that you're putting out fires and supporting staff when you need to.

    Jo Townsend

    There's been a... Hopefully not too.

    Camilla Love

    Many fires. No, thankfully not too many fires. And so you said you mentioned that your staff has doubled, if not a little bit more than doubled under your watch over the last eight years. Tell me what other transformations did have happened in the organization through you and your governance.

    Jo Townsend

    Well, we basically really went back to basics when I first arrived. So we went through an exercise where the staff who were there at the time developed a set of values for the organization, and then we developed a set of behaviours that underpined that. And so I was very keen to ensure that the culture that we had within the organization was very client focused and very open and transparent. And so we did a lot of work just talking amongst ourselves, deciding what we wanted the organization to look like. And when we were recruiting people into the organization, we were very much recruiting for the mindset that they would bring and the approach that they would bring in terms of collaboration, for example. It was very explicit that we were not just going to hire people with strong technical skills. We were also looking for those soft skills and so I have a saying that I share with recruiters fairly early on, and it's that I only hire people who can play nicely in the sand pit with others. There's not.

    Camilla Love

    A lot of those out there. So is there a needle in a haystack?

    Jo Townsend

    So early on, it was very much around establishing the culture that we were looking for and to build upon that over time. There's a lot of administrative operational things that we had to do. We had to do a custodian transition. We wanted to do a big piece of work around data and analytics, but we had to have the foundations in place before we could do that. Probably the biggest growth within the organization has been within the investment team. And so that went from 7 to about 20 people, which looks as if it's really big growth. But we are not managing money internally. We don't think that we would have a competitive advantage of trying to attract people who were, for example, managing equities directly into Adelaide because that's a very competitive marketplace. So we are operating on a manager of managers basis. But nonetheless, we have been able to introduce additional capabilities into the investment function. For example, some co investing activities in private equity, more of a focus on trying to engage in direct property transactions. So that thing.

    Camilla Love

    And when you look back on your time, is there anything you're most proud of?

    Jo Townsend

    Look, Funt us A is a really nice place to work, but of course, I would say that. But it is a great place to work. So for such a small organization, I'm incredibly proud of everything that we have been able to achieve over the past eight years. So I think it'll be quite a shock when I don't have my office to go to every day and don't have people to talk to. So we'll see how that goes.

    Camilla Love

    Well, yeah, it is a bit of a shock to the system, but obviously there'll be so many new opportunities that are coming your way. It'll be great to see how you progress over the next little while because I guarantee you you're not finished yet, right?

    Jo Townsend

    So my plan, I keep telling people my plan is to not have a plan. I've never really had a break. I've never really had a decent break. I had six weeks off when I got married 33 years ago.

    Jo Townsend

    Shoot. Wow. Even when my son, Jake, was born, I think I had Matt leave of three or four weeks. Then I was back in the office because I was working for a small fixed interest manager at the time. I used to take him into the office and he used to sleep for three hours at a time.

    Camilla Love

    At least he was a good sleeper.

    Jo Townsend

    He was. Not so much these days, but he was back then. So I feel like I deserve a bit of a break. So my plan is to actually not commit to anything much for a period of time and then decide what I'm going to do. I can honestly say I'm actually not sure whether or not I'll take on another exact role or potentially just do some boards and investment committees and things. But I'm looking forward to actually thinking about that and making that decision further down the track.

    Camilla Love

    Well, that's exciting. Well, I hope you get some travel in or.

    Jo Townsend

    Some.

    Camilla Love

    Fun stuff. So stepping back a little bit, was it love at first sight for finance with you, or was it a slow burn?

    Jo Townsend

    Well, I fell into the finance industry completely by accident. So to go right back when I was growing up, school in country Tasmanian, the accepted wisdom was that you finished your 10 and you got yourself a job. I used to study really hard. I won the shorthand and the typing prize when I was in high school. Great.

    Camilla Love

    For the typist, Paul? Back in the '70s and '80s, seriously?

    Jo Townsend

    Yeah. I was a really good secretary.

    Camilla Love

    I was a really good secretary. Well, I'm so glad you were never a secretary.

    Jo Townsend

    No, I was. I was a really good secretary. I moved from Tasmania to Sydney a week after the '87 crash. He wasn't my husband, but he was soon to be my husband. Everything that we had was in the back of our hatchback S elica. We got on the boat, we went to Melbourne, we drove to Sydney. Within a week, we both had jobs and somewhere to live. I was doing temp jobs because I used to find that I was always looking for the next thing to do. So it suited me that I do jobs three months at a time or something and then just move on to the next one. And in the early 1990s, I got myself a job as a secretary in the marketing department at Rothchart. The job that I originally had, it wasn't exactly what I was looking for. And so I decided I was going to leave. And just after I'd announced that, one of the investors who was there at the time, they said, Oh, look, we've got this spare role on the treasury dealing floor working in the economics department. Would you like to go do that for a while?

    Jo Townsend

    And so I took on that role and I just t's like I was in love once I got there.

    Camilla Love

    Once you got there.

    Jo Townsend

    But it just took me a while to get there.

    Camilla Love

    Had to kiss a few frogs first.

    Jo Townsend

    Yeah. So that was great. And the lady I was working with at the time, she was very supportive. I realised when I was 24 years old or something that I'd actually left school far too early. And so because I'd left school at year 10, I couldn't automatically get in to do a degree part time. And so I had to do... It was then called the Securities Institute of Australia. I had to do a SIA course to prove that I was capable of studying at a tursury level. So I did that for two years part time whilst I was studying. And then I was able to apply for and got accepted into a mathematics and finance degree at UTS.

    Camilla Love

    And.

    Jo Townsend

    So while I was studying at Rothschild, and I was working as a secretary in the economics department, and obviously, because it was the economics department, there was lots of numbers. And I used to go down to the Bureau of Statistics at 11 30, and wait. These are the days when the ABC TV cameras used to be there, and used to fight to be the first person to...

    Camilla Love

    I don't know, but I'm sure.

    Jo Townsend

    It happened. And it was quite a bit of numerically based work. It wasn't just shorthand and typing, but I actually quite enjoyed that. So that's when I decided to do mathematics and finance. So then I was working and studying. I ended up working full-time, studying part time for 10 years. At the end of that, my husband said to me, You are going to take a break now, aren't you? And I said yes. Because I quite enjoyed studying once I started doing it properly. And I said, Yeah, I'll have a break for a while. I've done bits and pieces of short courses since, but I've actually never gone back to it. I think the whole 10 years of working and.

    Camilla Love

    Studying probably. Maybe this is the time to go back, do something different fun.

    Jo Townsend

    Well, yeah, I don't know what I would do, though. If I had my time over and I'd gone to university straight from school, I actually would have probably chosen something like architecture. But of course, when I was at high school, we used to do tech drawing with a ruler and a pencil. And these days, it's all...

    Camilla Love

    It's all CAD drawing on computers.

    Jo Townsend

    Yeah, so very different.

    Camilla Love

    So then you went into the treasury desk, right? How did you get into being a fixed income analyst and portfolio manager? And the reason why I ask this is because when I look around the market, there isn't a lot of females in fixed income. But fixed income, and a lot of people know this, is like the market itself is like three times the size of the equities market. So I don't understand why there isn't so much demand or willingness to go into that fixed income segment, particularly if you're a female, for example. So what was it about it that you loved?

    Jo Townsend

    Bonds are probably not seen as being as.

    Camilla Love

    Exciting as equities. Not sexy?

    Jo Townsend

    Yeah, not sexy. So that's probably part of it. I was in typical style back those days. I'd done that job for a while, and then I was starting to look for the next thing to do, and it wasn't coming. So I was thinking about going somewhere else to work. Then they offered me a job as a trainee, fixed interest dealer. And so it was a case of, yes, I was in the right place at the right time. And there was some people there who were willing to give me an opportunity and support me. But I used to work really hard as well to actually have that opportunity. And so they gave me a trainee dealer role, which I did, I think, probably for I don't know, I can't remember, it was too long ago, maybe 18 months or something. And then one of the gentlemen I was working with, he spent out and set up a boutique funds management company. So I went to work for him and another lady out of Rothschild. And by that stage, I was the fixed interest dealer. I was actually a director of that company as well. What I particularly liked about the bonds was I actually really liked the discipline of there's a bond pricing formula and you can calculate things like duration from bottom up.

    Jo Townsend

    Everything is very logic and it all just fits together. And that numerical aspect and the discipline of it, that just naturally sits well with the way that I think about things and the way I work.

    Camilla Love

    And the thing about managing bonds is actually all about the default risk. It's not necessarily about upside, right? So how is it when you look at a portfolio of bonds now, as an investment committee member or the chair of investment committee, how do you reflect on your time as a bond trader, and how you look at managing bond portfolios today?

    Jo Townsend

    So back in the days when that was my role, we were very much focused on duration. And the fixed interest market, or the requirement for fixed interest portfolio management, changed dramatically in the 1990s because bond yields had already been falling for a very long period of time. And at a really high level, there were people saying, well, you just need to be long duration. You're going to make money because bond yields are all they ever do is fall. And there wasn't a real need for credit management back in those days. And also the super funds, the few that were around then, they'd have a domestic fixed interest manager, and then they'd have an international fixed interest manager. Now, what was happening during that time is that clients, super funds, wanted globally diversified fixed interest, and they wanted credit management because there was a growing number of corporate iss coming into the market which weren't there necessarily 10 years beforehand. The style of fixed interest management that we used to undertake all of a sudden was out of favour. We were domestically focused, we were duration focused. And so we just got a bit caught out by the changing nature of the client appetite for fixed interest portfolios.

    Jo Townsend

    These days, when we're building fixed interest portfolios at Funds SA, we have dedicated duration managers, we have credit managers who have investment, great credit, or have high yield. So that's just one way of building fixed interest portfolios. Other people might do it other ways. So yes, you're right. It's a very big market, but it's also an asset class that was under an awful lot of stress, particularly late last year with the rising bond yields. I actually remember being around in 1994, and we all used to refer to that period as a great bond market crash. But last year was even more challenging if you were investing in bonds.

    Camilla Love

    Absolutely. And we can see that in performance, and you can see that in issuance and all that stuff. It's certainly interesting. So then after that, you went into rest, correct?

    Jo Townsend

    I ended up at rest. So I basically worked in funds management for about 10 years. So I was trading fixed interest. And what happened, 2002, was that value capital management, which was the boutique fixed interest manager, was closing down for those reasons that I talked about changes in market. And my husband and I were thinking about going back to Tasmanian to live. Now, the challenge that we had was that he worked in advertising and I worked in finance, which are probably two of the most underrepresented industries in Tas mania.

    Camilla Love

    Totally. Unless you're in tourism.

    Jo Townsend

    Yeah. We did a deal whereby if one of us could get a good job, we'd go back to Tas mania. And a job came up at the retirement benefits fund, which is effectively the state government public sector fund. And I remember going for that job. And one of the questions that they asked me was, you're going to miss being a fixed interest dealer, because they were working on a manager manager's basis. And I said, oh, look, if it turns out that I've done my last fixed interest deal, then that would I'd be entirely comfortable with that. But that was actually a big thing to say, because I did really like getting on the phone and buying and selling bonds and doing all those sorts of things. So that was a really big move for me because it took me away from funds management into superannuation, which is I've spent most of my career in now. So I was at the RBF for four years. We went back to Sydney four years and years later, and I worked at non government school super for a little while. And then I went to rest, and I was at rest for about seven years.

    Camilla Love

    And then you became a generalist in the investment management side?

    Jo Townsend

    Yeah, that's exactly right. So the thing about working in superannuation funds, particularly 10, 15 years ago, was that you had to do a little bit of everything. And so it was actually quite steep learning curve for me, going from being a fixed interest funds manager to understanding equities and understanding direct property. And they had a mortgage portfolio as well down at the RVF, so they had an asset consultant. Actually learning how to work with an asset consultant. And that was really where I first started going to board meetings and dealing with directors and investment committees and things like that.

    Camilla Love

    And so that set you up for the role that you're currently in?

    Jo Townsend

    Yes.

    Camilla Love

    Or about to step away from? Yes. So then was it hard to make the transition? And I'm always interested in this from a personal point of view. So how to make the transition from being the functional specialist, as you were at rest, to become the CEO. How did you make that transition? Because we've talked a lot in this series about the importance of culture, the importance of authentic leadership, the importance of imposter syndrome, particularly when you're making those jumps. What did you think about when you were making that decision?

    Jo Townsend

    So one of the biggest challenges for anyone who does a technical job is to then take on a management leadership role because most people get promoted because they're technically strong in an area. But it is a completely different skill set to be able to be a successful manager. And what quite often happens is people will get promoted above their former colleagues. And so you go from being everyone's friend to actually having to be the boss. And that can be really, really challenging. And some people can make the transition. But the biggest problem sometimes is that organisations don't provide sufficient support to people to actually help them to make that transition. So I was very lucky, particularly at rest, because they put a lot of effort into teaching people how to be managers and supporting them. And I had an executive coach for a lot of the time that I was at rest, which with the wisdom of hindsight, was just one of the best things. Because I remember sitting down with this particular lady once, and I was talking to her about it. So something that wasn't going quite right and why it wasn't working. And I was saying, That person should just do this or that.

    Jo Townsend

    And she's going, Well, there's your problem because you've got to stop telling people what to do. And I'm going, But I know what needs to be done. And she's going, Yes, but you're a manager and you're not actually helping to support that person by just telling them what to do. You need to guide them to figure out what the options are and what the best recommendation is. And yes, you can say to people, Why don't you think about that rather than that? Because I don't think that will work. But you've actually, even though it's going to take longer, you've actually got to be able to develop people.

    Camilla Love

    And you got to let them do it. You got to let them think or swim.

    Jo Townsend

    Yeah, no, that's right. And the other thing that is quite difficult for people at times is just to realise that everyone has a different way of doing things. And so I've been involved in a couple of different organisations with things like MICE Briggs, which is a great way of...

    Camilla Love

    What are you? Can I ask?

    Jo Townsend

    E STJ.

    Camilla Love

    I'm an ENTP.

    Jo Townsend

    Yes. So it's things like that. And when I was at rest, and I didn't realise this until after I'd done it, but I was hiring people at rest and they were all like me. Occasionally, I'd hire an ISTJ, but I was hiring people that were exactly like me. And I look at funds SA now and I've actually managed to hire an exec team, for example. There's great diversity. And so across the organization, we have conversations around, Why did you do it that way? I would have done this. It's like, Well, your way is not necessarily the only way. So one of the things that I did learn that was really valuable was just the ability to reflect. And sometimes you've just got to be brutally honest with yourself around the contribution you've made to an outcome that hasn't quite been ideal.

    Camilla Love

    And those reflection periods, that self reflection is early on in my career, I found that quite difficult to do. Now, because I'm much more comfortable in my own skin, it's much easier for me to do that whilst difficult to own up to half the emotions and things that you've done, much easier to reflect and say, Hey, I should have done it this way, or, Hey, maybe I need to go and apologise to this person because of this, or, shouldn't have said it that way, or whatever it is. And that's a really nice thing to understand, particularly if you've created a diverse executive team, the importance of not only... We talk about gender diversity here all the time, but neurodiversity, and diversity of culture, and diversity of background, and diversity of a multitude of different things, to actually get the best one out of everybody, but two for the organization.

    Jo Townsend

    Yeah, that's right. I 100 % agree with that. So particularly when you're a CEO, everyone watches everything you do and say. And sometimes I just think, Oh, I wish I hadn't said that, or I wish I'd asked that question a different way. And there's absolutely nothing you can do about it in the moment. But what you can do is just think, Oh, if I had my time over, I would frame that question differently, or I wouldn't have had that reaction, or something like that.

    Camilla Love

    But keeping to your true self as well, it is difficult to have that balance right. And I don't think anyone gets it right, whether they're the secretary or the CEO. So what keeps you up at night as CEO? Or maybe it's now what keeps you up at night as person going maybe traveling or something like that.

    Camilla Love

    It'd be interesting to see how you feel about the transition to the new CEO from you as sitting in the seat still.

    Jo Townsend

    So it was a really difficult decision for me to make. I have never left a job without having another one to go to. I've never been made redundant. And so for me, and a lot of people say this to me, work is a big part of who I am. And so this is why I want to keep my options open as to whether or not I go back to work because I could fall in a hole. I could fall completely in a hole. I'm hoping that doesn't happen because I've got a very long list of things that I want to do. But it was a really, really difficult decision for me to make. And I had to personally get comfortable with the uncertainty of not having a job to go to, not having an income, and not having that part of my identity So in terms of...

    Camilla Love

    But is it still keeping you up at night?

    Jo Townsend

    No. No, I'm actually sleeping really well now that I've made the decision and it's been announced. I'm actually sleeping really well.

    Camilla Love

    So then, and maybe this is a difficult question to reflect on, but what is your legacy there?

    Jo Townsend

    So Funds. S Ailey is a very well resourced organization, and we've got a lot of people that are very smart and very experienced that are now established in Adelaide managing money for the government. I actually hope that Funds SA's reputation is very strong. It's a very well regarded organisation. We're seen as a client of choice for investment managers because one of the things that we are quite clear on is that we do believe it's possible to add value using active investment managers. There's a lot of superfunds that because of their size or whatever have gone down the passive reach, a big driver for that has been fees. So what we've actually seen with the consolidation in the industry is that we now have access to some active investment managers that we wouldn't have been able to put money with a couple of years ago. I think why I hope that my legacy is that, you know, Fronts SA is seen as a great place to work, smart people doing a good job. So if that was true, then I'd be very happy with that.

    Camilla Love

    Great. I think that's a wonderful legacy to set. When you reflect on your career, was there a sliding doors moment or a point where you could have chosen one or the other and you could have turned out differently? And if so, could you tell a little bit about what it might have been?

    Jo Townsend

    Probably not. I've never been someone who can tell you what I want to do in five years' time.

    Camilla Love

    Neither can I. I like my options open.

    Jo Townsend

    Yeah. So we've moved around a bit. We've gone Hobart, Sydney, Hobart, Sydney, Adelaide. So that could be seen as one definition of taking a risk. And that's usually been driven by the roles that I've been offered. If I'd wanted to stay in Sydney, I could have done that. Would I have had the opportunity to be CEO if I'd stayed in Sydney? Maybe, maybe not. So I don't know about sliding doors, but just, I use the words, go with the flow again.

    Camilla Love

    Great. I love going with the flow. So one question I ask all my guests is about a piece of advice that they were given as part of their career from either a mentor or someone else that really resonated, whether it was the time that it was delivered or it was something that happened subsequent to utilising it. What's your reflection on that?

    Jo Townsend

    Probably one of the best pieces of advice is don't worry about the small things you can't control. I think about it often and I try to implement it, but I'm not always successful.

    Camilla Love

    It's practice makes perfect, Joe.

    Jo Townsend

    I do spend some time at an ordinary amount of time worrying about something that I shouldn't. But that's just how I am, because I worry about the impact that various things have on people and the organization's reputation. Of course.

    Camilla Love

    So sweating the small stuff.

    Jo Townsend

    Yeah.

    Camilla Love

    Don't sweat.

    Jo Townsend

    The small stuff. It's good advice, and I think about it often. Am I the best at implementing it? I suspect not. I still need to work on that.

    Camilla Love

    Okay, good. Good. Good. Okay, so towards the end of the episodes that we do, we do this quickfire round. Do you know anything about this?

    Jo Townsend

    Not really. And I'm incredibly bad at things like this. So if I just say pass, let's just move on.

    Camilla Love

    No. Okay. I don't think you're allowed to pass, though, Jo. So you need to say whatever is on your tongue, first thing that comes out. And it's funny because everyone's like one word answers or something like that, but actually it could go on for like five minutes. But we'll start at the top. So you ready? Okay, sound a bit apprehensive. If you could live in any country in the world, what would it be and why?

    Jo Townsend

    Great.

    Camilla Love

    And why?

    Jo Townsend

    Great food.

    Camilla Love

    Great. Fabulous. Let's think of the sun, beaches, food. I'll happily do with that. My favourite superhero is...

    Jo Townsend

    Wonder Woman.

    Camilla Love

    Why? Are you one of those?

    Jo Townsend

    No.

    Camilla Love

    Do you know lots of Wonder Women?

    Jo Townsend

    Well, I've got lots of fabulous girlfriends that I met in the finance industry, and they're all Wonder Women.

    Camilla Love

    Absolutely. Good shout out for all those, the cheer squad out there. My first investment was...

    Jo Townsend

    I'm not sure it's an investment, but it was an investment in my freedom. And it's a 1980s green hatchback Gemini.

    Camilla Love

    Oh, my gosh. So Gemini s were the car that everyone learned on. And they were like, hand me down, like, five times, six times by the time I got to get my Ls. All my friends had one, but I did not. But it was green, you said?

    Jo Townsend

    Yes.

    Camilla Love

    It was fabulous. Couldn't miss it?

    Jo Townsend

    No.

    Camilla Love

    And where did the freedom take you?

    Jo Townsend

    So I used to live in country Tas mania, and I used to work, one of my really early jobs was working in a hardware store, in the office of a hardware store. And so public transport didn't really exist those days, so it just meant I could drive and do things and got a mobile.

    Camilla Love

    Whenever you want, however you want. Great. At the moment, I have FOMO for what?

    Jo Townsend

    I actually don't think that I'm missing out on anything. Well, I don't have FOMO. If I want to go do something, I just.

    Camilla Love

    Go do it. Fabulous. Love that attitude. Okay, next question. If you had to invite anyone alive or dead to dinner, who would it be and why?

    Jo Townsend

    Can I just say my fabulous girlfriends? Because I love them all so.

    Camilla Love

    Much and we have a great time. Totally, absolutely. Why have anyone famous when you're going to have my famous.

    Jo Townsend

    Friends instead? You didn't use the word famous. I think you just.

    Camilla Love

    Said live or dead. Absolutely. Does not have to be. Particularly if you don't see them often enough. A lot.

    Jo Townsend

    Of them are in Sydney. One of them is here in Adelaide, which is fantastic. But yeah, most of them are in Sydney.

    Camilla Love

    So watch out a Saturday night near you. Next question, my favourite book is?

    Jo Townsend

    I don't know that I've got a favourite book, but I'm reading a great one at the moment, which is called Never Split the Difference. And it's written by an FBI negotiator. So there's lots of really interesting tips there about how to manage your relationships at home and at work.

    Camilla Love

    So I'm enjoying that. Never Split the Difference. And I'm sure there's some cracking stories.

    Jo Townsend

    Oh, there is. Yeah, I highly recommend it to everyone.

    Camilla Love

    Okay. I might have to go and download that as an audiobook. How would your friends describe you?

    Jo Townsend

    Black and white.

    Camilla Love

    Oh, great. You are what you are and that is it. Yes. Fabulous. The one piece of advice I'd tell my 20 year old self is?

    Jo Townsend

    Don't sweat the small stuff. Good.

    Camilla Love

    And the final question is, describe in three words why career in finance is fabulous.

    Jo Townsend

    So many opportunities.

    Camilla Love

    That's.

    Jo Townsend

    Great. Because there are so many opportunities and you just have to go with the flow.

    Camilla Love

    Absolutely. Well, Jo, that was fabulous. I reckon I could have picked your brain on a whole number of different things. But it was great to hear your beginnings of moving around doing lots of different things, having the variety in your roles, taking risks, your green Gemini, the legacy and the growth that you've had at Funds SA. And whilst we haven't known each other for a long time, I've always watched you for the last... I've been in the industry for 20 years and you've always had a wonderful reputation. So it's been a real pleasure of mine to interview you today and I look forward to seeing your next journey.

    Jo Townsend

    Thank you very much, Kamilla. I've really enjoyed talking to you, so thank you.

    Camilla Love

    The information that is in this podcast, we always talk about finance in this podcast, but it's not financial advice. It's actually really careers advice. If you really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances with that. But this is all about careers advice and how finance would be a fabulous career for you.

S4 Ep3 Meet Suzie Riddell, CEO of Social Ventures Australia

Introducing Suzie Riddell, CEO of Social Ventures Australia. Get inspired by Suzie's unplanned and exciting career path that led her to achieve ikigai, and how volunteering to teach English in Guatemala wasn’t all it’s cracked up to be.

  • The following is a transcript created using AI technology so please forgive any grammatical imperfections.

    [00:00:00.180] - Suzie Riddell

    Ikigai is the intersection of four things. What do you love doing? What are you good at? What can you get paid for? And what does the world need? And when you find all four of those things, then that's your ikigai.

    [00:00:19.200] - Camilla Love

    Welcome, everyone, back to another episode of Shares Not Shoes, an insider's guide to careers in finance. I'm your host, Camilla Love, founder of F3 Future Females in Finance. Shares Not Shoes is a podcast whereby I interview some of my favourite people all with one thing in common, they work in finance. We lift the lid on who they are, how they came into a career in finance, and arm you with some knowledge about why a career in finance could be a good fit for you. I will promise that all my guests will share some amazing personal stories. We'll be open and honest and will inspire you.

    [00:00:54.500] - Suzie Riddell

    So let's go.

    [00:00:58.280] - Camilla Love

    We are just going to dive right into today's episode as this guest is an amazing talent, a firecracker, and an all round beautiful person. She's a CEO of a for purpose investment organization who is touching so many lives for the better. It is our guest's goal to use finance to transform education, employment, and housing for all Australians, particularly for those who are less well off than probably the two of us and our listeners today. In short, she's changing the lives of so many people she doesn't even know and building a better world. Am I overselling it? Absolutely not. And you'll work this out very soon when you get to meet her. So welcome to Shares Not Shoe, Susan Riddell.

    [00:01:46.280] - Suzie Riddell

    Thank you very much, Camilla, for having me. It's a pleasure to.

    [00:01:49.070] - Camilla Love

    Be here. I'm so excited about telling your story and I followed it for a long time. Not that you even know. But we won't tell anyone, but we met when we were much younger than we are now. But I have followed you even when you are on the AFR front cover and all this stuff, which I'm really excited to delve into a little bit more. So tell me a little bit about what you do and why you do it.

    [00:02:21.510] - Suzie Riddell

    Thanks. Social Ventures Australia is the organization that I run and it is a for purpose organization. We're a not for profit and we have a vision of an Australia where all people and communities thrive. I like to think you can collect lots of people underneath that vision. So what does that mean? An Australia that has a really thriving and dynamic ecosystem. It's a reconciled Australia. Everyone has a place to call home. Young children get a really great start in life. They're flourishing. Young people get access to high quality education. Everyone has access to meaningful work. Everyone can participate in society and have their rights upheld. So in short, everyone's joined in in a really inclusive, thriving society. So the way that our not for profit organization works is in partnership with others. So we're not a typical not for profit that does service delivery and works directly with people and communities. Instead, we are an intermediary and we work in partnership with other for purpose organizations, with governments, with businesses and with philanthropists because we think it takes village to drive towards a better Australia. The reason that we work with those organizations and different types of organizations together is because at the moment, Australia is not the picture that I just painted.

    [00:03:47.670] - Suzie Riddell

    One in four people experience disadvantage in Australia in the form of poverty, social exclusion, or deprivation, or sometimes all of those. And it's simply not good enough. We think we can do better. We think we should do better. And that means working towards changing policies that impact all of our lives. Very importantly, and I'm sure we'll dig into this, changing how the funding flows so that money is attached to outcomes that matter and evidence about what actually works and changing practice at the front line. And so the way that we partner up with those organisations is that we have an impact investing team, and I'll talk a little bit more about that. We have a consulting team that does advisory work, and then we use philanthropy to run medium to long term demonstration projects with our partners to see if we can get better outcomes, particularly in early childhood, in education, school age education, and in employment. And we're just over 20 years old. We have about 110 people around the country.

    [00:04:52.400] - Camilla Love

    It is amazing. And really, the purpose is just so meaningful. And getting up and going to work every day, some people dread it. But I could imagine you'd just be jumping out of bed because of all the people that you will impact. I mean, do you think you'll ever finish the job that you have set out to do?

    [00:05:15.340] - Suzie Riddell

    I'd like to think we'll make some progress, but no. No, I don't think it'll ever be finished, that's for sure. But you're honest about purpose and motivation. I really love the Japanese concept of I Kigai. I don't know if you've heard of that. An I Kigai is the intersection of four things. What do you love doing? What are you good at? What can you get paid for? And what does the world need? And when you find all four of those things, then that's your I Kigai. And what's kept me at SVA for 12 years and why I absolutely love my job is I really feel like I found my I Kigai in this role. I love it. I'm pretty good at it. I can get paid for it and earn a good living. And I really think the world needs this. So that's what I hope lots of people can find in their careers and in their lives.

    [00:06:06.350] - Camilla Love

    That is a goal for everybody to reach and not everyone does, right? So it's a big, hairy goal. So tell me a little bit about you yourself. So how did you start your personal life? What does what does Suzy look like outside of being a CEO?

    [00:06:25.850] - Suzie Riddell

    Sure. It wasn't planned. And I think people who have interesting careers are rarely people who have planned their pathway. I grew up in Sydney. I studied accounting at university. So I went to University of Technology, Sydney, and I had one of those great Coop scholarships where you worked full-time for half a year in your first year and your third year. So I was fortunate enough to try my hand at what accounting might be like.

    [00:06:57.280] - Camilla Love

    You do this? And you as an accountant, though.

    [00:06:59.500] - Suzie Riddell

    Well, I didn't go very far in the accounting world, to be honest. Don't tell.

    [00:07:04.080] - Camilla Love

    Anyone, okay?

    [00:07:05.900] - Suzie Riddell

    So I worked in the accounting teams at AB and Ambro Bank, which is now Royal Bank of Scotland, and in my third year at Coca Cola Haltel. And I really liked studying business and accounting. I found that part interesting. It probably wasn't really for me when I was out there in the workplace. And I'm not sure it's fair to judge the entire profession based on being a university student as an intern. And it was a really good set of fundamentals for me to understand the numbers, to have confidence in financial literacy, and to see how businesses generally actually ran behind the scenes. I did an accounting honours degree because I liked uni, not because I particularly liked accounting. And I did a lot of other fun things at university. I did a lot of sport and travel and debating and various different things that were great. I went on exchange to Canada and had a great time. When I finished my honours degree and had handed in my thesis and I was done, I had been to precisely zero job interviews and my parents thought that that was a bit of a problem. Now that you're not a student anymore, you probably need to get a real job.

    [00:08:19.680] - Camilla Love

    And how are you going to practice?

    [00:08:21.410] - Suzie Riddell

    Yeah, exactly. This was around Christmas time, just before Christmas, and I went and applied for jobs in management consulting for the very good reason that other smart people who didn't know what they wanted to do in their lives were doing it. I didn't know what it was at all. I didn't appreciate it. It was hard to get into. I just sent them my CV and a couple of letter randomly and said, Can I come and interview to join your organisations? And we did a few interviews and I got a job offer for Bain & Company.

    [00:08:55.170] - Camilla Love

    Which I didn't absolutely sort after.

    [00:08:57.740] - Suzie Riddell

    Well, I didn't know that. I didn't know that. I found that out later. I was like, Oh, yeah.

    [00:09:03.780] - Camilla Love

    I like it. I can do this, whatever.

    [00:09:08.220] - Suzie Riddell

    I met great people and they sounded like they did interesting stuff in lots of different industries. But they wanted me to join in January. I said, Oh, I'd really actually prefer to take a whole year off and join the following January, which at the time they were happy to accommodate, which was very lucky for me. They gave me a sign on bonus, which was a pre GFC thing. And I went and took a year off. I thought instead of only backpacking and partying, which I had done enough of, I would also do something that I thought would be good for the world. And I worked as a volunteer English teacher in a girl's primary school in Guatemala for a few months. Yeah, it was all based on the belief that education is what it takes to break the cycle of disadvantage. And I thought that I would be helping.

    [00:09:59.790] - Camilla Love

    And I knew before. How did you get those values and philosophies? Because not everyone goes, Yeah, I'm just going to wake up in the morning and go to Guatemala and teach girls English just because we can break the cycle of poverty. Is that an influencer thing from your parents? Is it innate? How did you find that value? Because you're also quite young to have found that value at that point in time, right?

    [00:10:26.740] - Suzie Riddell

    Yeah, that's a great question. Some of it is from my parents, for sure. My parents were both born in South Africa and they left independently because they didn't agree with Apartheid when they were young adults and both met here in Australia. So they arrived in Australia and met here and decided to get married and have me and my brother here in Sydney. And I think that fundamental disagreement with a policy that last ed for an incredibly long time in South Africa that was based on racism and prejudice probably did lead to family discussions and inherent family values that were about family and social justice. Not sure we use that language, but we certainly had an appreciation that we were incredibly fortunate and that not everybody is as fortunate. And that might not be because of choices they make. It might be because of systems that exist where they have no control over outcomes in their own lives. So I think that was a big influence. And I think when I explored, just as a backpacker, some parts of Australia that I could afford to spend long amounts of time in, which means countries where there's quite a lot of poverty, the juxtaposition of wealth and poverty, and particularly for girls and women it's just really obvious to me.

    [00:12:01.970] - Suzie Riddell

    I think you can go to some of those places in Southeast Asia or in South America or in Africa and parts of Eastern Europe and just have a great time and think, gee, my Australian dollar goes really far here. But I found it quite unsettling. And I think that really struck a chord for me.

    [00:12:21.420] - Camilla Love

    I went to Nepal as a young, as a 16 year old, and we did a bit of tracking around there and all that stuff. And it was actually with school. And that was probably the most shocking thing that as a young, near adult, to experience. Because it was hard to see the girls not going to school because the family couldn't afford it, and they would allocate the money to the boys, whatever it was. Or even if the school was 12 kilometres away and they just couldn't get there, it's devastating. It's devastating to see.

    [00:13:02.260] - Suzie Riddell

    Absolutely heartbreaking. So I thought I was doing the right thing by going to the coal face and volunteering my time. And the really sad part, and this was very formative for me is that I did not have a positive impact in Guatemala with those little girls.

    [00:13:20.550] - Camilla Love

    Why do you say that?

    [00:13:22.310] - Suzie Riddell

    I wasn't a very good English teacher. I had an accounting degree.

    [00:13:27.840] - Camilla Love

    Maths, on the other hand, no problem.

    [00:13:29.440] - Suzie Riddell

    Yeah, that s right. So I wasn't very good at it. But actually, there were more systemic factors. So high school is not compulsory in Guatemala. And so most of those kids, especially because they were girls, a lot of them living in poverty, were not going to go to high school. So what they really needed was Spanish literacy, numeracy, life skills, because they're about to become adults at a 12 or 13. I was not part of a coordinated system where if you had been exposed to English language lessons throughout primary school in a skilled way and you had functional English, that would help you with getting a job in the tourism industry. But I was like, colours of the rainbow, days of the week, made a lot of dumb mistakes, like trying to teach them about time when no one had a watch and there wasn't even a fork in the classroom and about weather in a place where the weather's the same every day near the equator. The organization I volunteered with was corrupt. I had to pay to volunteer. I had to make a contribution and I was supposed to go to the community and I didn't.

    [00:14:31.830] - Suzie Riddell

    And there was just really no evidence that me doing what I was doing would actually change the trajectory of their lives. I mean, I hoped it would, but I'm pretty sure it was probably harmful. But really stark contrast was the young children who were sitting in front of me for an hour every day in their various different classes, and my family and friends back home who thought I was such a good person for volunteering my time and wasn't I doing good in the world?

    [00:14:59.070] - Camilla Love

    How did that even sit with you. Then fast forward to today with what you're doing with SVA, right? Surely, in hindsight, obviously, you think it was a negative impact. A re you repaying that impact through SVA in some unusual, I don't know, self effacing way? Is that what it's doing? Or did you just go, Holy moly, and just go, Okay, I've got to find a different way of applying my skill set?

    [00:15:36.720] - Suzie Riddell

    It definitely felt that way. I've got skills that I am not using, and I just have to find a completely different way of making a difference in the world. I do think SVA is somewhat the antidote. I did my diligence when I started at Social Ventures Australia 12 years ago. They started with the evidence. What do we already understand about what works? They were highly collaborative, no solo endeavors. Everything is in partnership. They worked really hard to keep people at the centre of the work. What matters to them? What does good look like? How do they get involved in the design, the delivery, the evaluation of the work, and most importantly, had a track record of doing some pretty tremendous things that I thought had a real story to tell about impact at scale that was really attractive to me. But at the time, I just found it really heartbreaking. It was demotivating, and I couldn't communicate very well either. So I was living with a host family trying to learn Spanish at the same time. And I can tell you what, when you haven't really mastered the past tense, you are not yourself in expressing deep philosophical challenges that you have with how you're living your life and existential dilemma s.

    [00:16:59.480] - Suzie Riddell

    And I feel like I'm sure most people who have been in a foreign culture and specifically a foreign language can relate to that feeling of, I don't really feel like me. I feel like I'm this one dimensional version of myself plugged into a system that's corrupt and ineffective. Actually, this system is designed to give me a good time not to help these kids. It's volunteerism. It's not international development and significant community building. And that really sat with me for a long time. And I try and be a bit kind to my former self. I was young as you just trying to do the good thing. And it was a worse than just going to Greece and partying and getting drunk. I don't know. I hope not.

    [00:17:48.830] - Camilla Love

    Yeah, I understand. It's a really interesting dilemma, right, too, because you do think you are doing good. And a lot of people still do those just that volunteerism type of things. So what would you recommend? Obviously, the due diligence piece is a big one.

    [00:18:09.420] - Suzie Riddell

    Definitely the due diligence. I guess I'm a really big believer that people should use the skills and talents and gifts that they have and get great training where great training is on offer so that you can contribute in a meaningful way. That's what I would recommend. Studying things that you're interested in, going and getting started in your career in places where there's going to be excellent learning and development, whether it's on the job or technical training is a fantastic place to start. And for those who are further on in their career, use your skills. You've already built all this knowledge and networks and you've got scar tissue that is really relevant. How can you use those to contribute to making the world a better place, rather than seeing it as something that you need to go back to the beginning and just be a generalist volunteer, start again.

    [00:19:05.660] - Camilla Love

    I love your comment about scar tissue. We talk about it, but obviously a lot in the podcast on mistakes that we've done in our career or turning points or lessons learned. Do you want to tell to us about one thing that sticks out that either changed your trajectory or changed your thinking? Obviously, we've already talked about one, but anything in ide, either working at Bain or inside social ventures, truly?

    [00:19:37.370] - Suzie Riddell

    Sure. I'll give you an example. When I was leading our education team, actually, I should probably say I started in our consulting team, I then led our education work, then began a new part of our organization focused on policy and advocacy, and I became the CEO about four and a half years ago. So I've had lots of different roles in the organization. When I was leading our education team, we had developed an initiative that we were super excited about working with schools that were in low socioeconomic communities that were also really high performing. So these are the positive deviants, the ones that are getting it right. And despite tough circumstances, getting really great outcomes for young people. And we'd identified a bunch of schools with the help of a lot of experts in our team who are led by this brilliant former school principal and education expert called Sue Crige. And we wanted to work in New South Wales and in Victoria and in Queensland. And we wanted to partner with the Department of Education with the government. And I was really naive about what it takes to partner with government because I had never had significant interaction through a social policy or social program lens with government.

    [00:20:59.710] - Suzie Riddell

    And I found myself on a plane to Brisbane with my then CEO, Michael Trail, to go and meet with someone very important in the Queensland government. And we thought we were going in to shake hands and tell each other how great each other were and to come out with some agreement for us to work with a handful of schools in Queensland. And instead, we got, not quite shouted at, but close and told, No, you can't work with schools in Queensland. You've gone about this in the complete wrong way. This isn't aligned with our agenda and our policy reforms that we are doing and what we want our schools to be focused on. And at the time, I was pretty angry and also really upset, probably went into a bit of a shame spiral about what I'd done wrong to get us to that point. And it certainly wasn't just me, it was a team thing. But I look back now and think, I did not take advantage of what I had many times, which was asking people who had real experience and insight and knowledge for help and support. And I really should have. We should have gone and talked to people who deeply understood how to partner with governments to get their advice about how to frame it, who to approach, how to think about the difference between the politicians and the bureaucracy, how to talk about different horizons based on when there were elections and a whole bunch of different things.

    [00:22:34.250] - Suzie Riddell

    And that was a really big turning point for me.

    [00:22:37.910] - Camilla Love

    What was that all about? Was that ego in that I can do it all? I don't know. You mentioned being naive about it, but there's a whole bunch of other stuff that comes into that thought process.

    [00:22:58.270] - Suzie Riddell

    For sure. It wasn't ego because I didn't then and I still don't think I can do it all. I spend probably more time in the self doubt, how did I get myself into this job where they're going to find me out face. My prehistoric syndrome. Yes. So it definitely wasn't that.

    [00:23:13.820] - Camilla Love

    Was it hard to... I mean, why was it hard to ask other people for help? Lots of people have this problem, which is why I'm asking.

    [00:23:20.760] - Suzie Riddell

    It wasn't that it was hard. It was probably more of a blind spot thing. It didn't really occur to me or to the people I was working really closely with because we just thought that the thing that we were doing was so obviously great, actually. Obviously, when we tell you that we're bringing some philanthropists to the table and some great academics and some brilliant not for profit leaders and some incredible school principals, and we're going to convene them in this brilliant collaborative networking methodology. But what's not to love? So I think it didn't occur to me that it was not going to be met with a warm embrace. So it felt like whittle ash actually. It wasn't that I went, Oh, this is going to be a bit hard, but don't worry, I'll just wing it. If I thought it was going to be like that, I absolutely would have gone and asked for help, but I didn't think it was going to be like that.

    [00:24:16.250] - Camilla Love

    And how did your CEO react to it?

    [00:24:18.850] - Suzie Riddell

    Well, I think he was pretty upset and angry as well at the whole situation and probably had a little bit of the same blind spot that I had about not appreciating that governments have different roles and different perspectives and a different set of information than we do. So I think that why it happened is that we collectively had the same group bank, the same set of blind spots. Exactly.

    [00:24:48.480] - Camilla Love

    So then as you as CEO now having that seat, had you had yourself in your situation, upset set, sad about what's going on, big bruise to the emotional component of you, and also coming back into the imposter syndrome piece, doubling down on that, how would you support your former self in going through all that? Because everyone makes mistakes, right?

    [00:25:20.640] - Suzie Riddell

    Everyone makes mistakes. I make lots of mistakes still. One of the things my coach helped me with when I was the when I was first getting started as the CEO is helping me think about how I speak with my young children. They're now five and seven. They were one and three when I started as the CEO. The thing that worked best for me was just the reminder that being a beginner is hard. I was a beginner and I made a mistake. And that's what beginners often do. It's to be expected a lot of the time.

    [00:25:58.240] - Camilla Love

    So at work, do you create a culture of successful failure? Do you the supportive nature of it? How does it manifest at work?

    [00:26:11.040] - Suzie Riddell

    We certainly try very hard to. Something that I wish we could do more of is sharing stories more publicly that belong to our partners and us. Inside SVIE, we try to be clear eyed about what happened and what we contributed to it, what other people contributed to it, and what just was a set of circumstances that were completely outside of our control and move on. Where do we go from here? It's completely expected that when we are trying to do things that are innovative and that require quite bold, courageous attitudes, that we're going to make mistakes. If it was just a repeatable process of things that were already well understood, no one at SVA would be interested in that. That's not what we do. So yes, we try and do that. I think internally, I try and do that with my team. We do get caught sometimes with how do we tell the stories more openly.

    [00:27:17.110] - Camilla Love

    Without it having career limiting factors, that stuff. Yes, career limiting factors. Perceived career limiting factors.

    [00:27:27.950] - Suzie Riddell

    I'd say also reputational things for a bunch of different kinds of organisations. People have different appetites to share stories about what happened, and that's fine and appropriate, depending on what organisation you are.

    [00:27:44.040] - Camilla Love

    So that's for flip tack a little bit and talk about the financial and investment aspects of your business. Do you want to give us a bit of an overview and then I'll delve into a few more questions?

    [00:27:56.680] - Suzie Riddell

    Absolutely. It all started about 12 years ago when SVA's CEO, Michael Trail, led a consortium of not for profits to buy the failing childcare business ABC Learning. Michael's background was in private equity at MacQuarrie Bank, and he worked closely with three other CEOs of not for profit organisations. Because he had, and a couple of people he knew really well, spotted this opportunity to turn the largest childcare provider into a social purpose organisation and change the landscape.

    [00:28:38.670] - Camilla Love

    For.

    [00:28:39.230] - Suzie Riddell

    Young children and families across the country by doing that. And what it talk was a pretty mammoth effort at a very fast pace to put together a bid to the liquidators, administrators, can't remember which, that required only debt because it was going to be a not for profit entity. So you wasn't able to have equity, you could only have debt. And so there was some senior debt from a bank, from the National Australia Bank. There was a government loan, which was pretty hard to pull off because governments used to guarantee money, but not necessarily up to lending money in this space. A bunch of private investors who were high net worth individuals and philanthropic foundations, mostly who came in with some subordinated debt and then deeply subordinated debt that was very risky for the not the profits themselves. Absolutely. And they were successful in putting forward the most competitive bid and then turning ABC learning into what is now good start, early learning. Good Start has been a tremendous success story. They run about 15 % of early learning centres across the country, which is 700 centres. They support 50,000 families. The quality of that early learning has just risen in this beautiful curve ever since they turned it into a not for profit under the incredible leadership of their CEO, Julia Davidson.

    [00:30:12.060] - Suzie Riddell

    And after that transaction, people came to Michael and to SCA and said, What next? That was pretty incredible. And what next has translated into a few different things. Social impact bonds. So SVA runs a social impact bond practice. And social impact bonds are quite unique financial instruments where we are essentially running an experiment on a program to deliver better social outcomes, where we have a really, really rigorous set of measures understanding what typically happens in this population or cohort, and then what is going to happen in this specific program. Governments stand to save a lot of money by not having to pay for things that cost money and are also not great for people like significant justice costs or hospitalisation costs, et cetera. And there's a not for profit who's going to run the program. And there's quite a bit of risk in that the government is going to pay on an outcomes basis. If you get better outcomes, you'll get a higher payment. And to be able to fund all of that, not for profits typically don't have very large balance sheets and therefore aren't able to take a whole lot of financial risk.

    [00:31:34.260] - Suzie Riddell

    So private investors invest in the bond and they get paid a coupon that is attached to the set of outcomes that are achieved. And an example of that is the very first bond in Australia, the New P in Social Benefit Bond in New South Wales, which focused on families who had their young children removed from their care and put into out of home care. Out of home care on average, is not great for children and for families in terms of their social outcomes, emotional wellbeing, etc. It also costs governments a lot of money because you have to pay for people to be in out of home care. So it's double benefit of better outcomes for families and children and benefit to the state not having to pay. And this program called NEAPN, which was run by Uniting, was about building the capability and capacity parents to have great parenting skills so that their children could be safely reunited with them. And then the payment is based on what proportion of children are reunited compared to what proportion would normally be reunited in the general course of affairs. And it was incredibly successful. Around 200 children were safely restored to their families over the period of, I think it's about seven years.

    [00:32:51.020] - Suzie Riddell

    And the investors got the highest rate of return that had been agreed upfront. And since then, we've run a number of social impact bonds and have a portfolio of them across the country. We're about to launch our next one, which is focused on people who are exiting prison in Victoria and supporting them with wrap around services and housing with a not for profit called VACRO. So that's been a really exciting area to lead in and requires really specialist skills. So that work's been led by an incredible colleague of mine, Elyse Sainte, who was an actuary. She worked in wealth management. So she's extremely competent with the numbers and the scenarios and very multi lingual in that she's great at collaborating with governments, treasury and finance departments, as well as line agencies. She's raising the capital, her and her team, from investors and then managing that. So we have a financial services license and then working really closely with not for profits and building their trust and being able to really refine the design of the program and understand outcomes and measurement, et cetera. So social impact bonds, we're going to continue to do because we think they're exciting experiments.

    [00:34:06.890] - Suzie Riddell

    And they're not really about making money for investors. They're really about trying to figure out does this work well for the people and communities?

    [00:34:13.470] - Camilla Love

    Have you expanded outside the philanthropy space? Are you still getting the funding mainly from individuals? Or is it coming more from these days, the super funds looking at it? Are there other wealth managers who are looking at it? Who are who are looking for a return, but they're looking for a return in multifaceted way?

    [00:34:39.520] - Suzie Riddell

    Most of the investors are high net worth individuals and philanthropic foundations. And we do have some super funds who've invested, and a few re institutional investors. The challenge for those type of investors is the size. The whole bond is usually only $7, 8, 9 million. And that if you can have only up to 20 % of that, it's often not worth their while. So we are in general challenged in the social impact investing market with ticket size for institutional investors.

    [00:35:12.270] - Camilla Love

    Do you think you could get away with a $500 million bond? Or is it really just going to have only small bond issuance over time just because of the specific nature of the project?

    [00:35:24.290] - Suzie Riddell

    Because they're so specific and they work with really targeted cohorts and they're going to stay small. The opportunity for large scale is really to translate the lessons from what we learn from these programs into how government procure services in general. So the bond for out of home care is small. New South Wales spends 480 million dollars a year on out of home care. You don't need a bond at that stage, but you do need to have really good data and measurement and clarity around what outcomes you're aiming for in order to do more outcomes based p ritual amount where it's possible and appropriate. That's why we are interested in is shifting the dial on some of that government expenditure. The areas that are more scalable and definitely institutions are looking at these are in the funds management space. So not bonds, but managing funds on behalf of investors. We've run a couple of different funds since we started doing this work just over a decade ago. One of those funds is on behalf of an institutional investor and is a single mandate. And the way that they make sure that they're still upholding their fiduciary responsibility to members is that they have a veto over every single investment.

    [00:36:38.960] - Suzie Riddell

    They're really involved in that fund. And then the other fund is smaller and is more of a demonstration scale. And they can invest equity and debt. And that's a range of operating organisations that are supporting people who are excluded from the workforce into meaningful employment, quite a number of housing initiatives, affordable housing, dementia housing, etc. And sometimes those funds invest with appropriate separations of authority into the social impact bonds as well. So we have two direct funds and then we have one where we have a joint venture with an asset manager called Federation. And that joint venture has a fund called synergists, and we invest in specialist disability accommodation. And that is a really exciting area for SVA because we deeply believe that Australia is going to be a better place when people with disabilities are able to thrive. And that includes having a safe, appropriate, and affordable place to call home. A small number of people who are participants in the National Disability Insurance Scheme need really specialist housing. And there's a payment under that scheme that can go to them that they can use for rental payments under specialist disability accommodation. And we have been partnering up with specialist developers and providing funding so that we can build brand new houses and apartments for people who have these special needs and are eligible for specialist disability accommodation.

    [00:38:13.410] - Suzie Riddell

    So that is an area specialist disability accommodation, which is going to grow enormously. It's expected that that market in 10 years' time will be about $10 billion. And affordable housing, absolutely on the radar of every government in Australia. Housing crisis. They're looking for more opportunities to have the policy settings in a way where private capital can be part of the solution in creating new stock that's really appropriate for people in the right places. And SVA is really interested in how do you measure the impact for the people who are living in these houses? So that it's not just about the financial return, it's also about the measurable social impact for the tenants or the homeowners, depending on how this is arranged.

    [00:38:59.150] - Camilla Love

    The social social and affordable housing is an interesting one because there are a lot of fund managers also looking in this space, right? But they have to partner. They absolutely have to partner because it is not necessarily their specialty. Their specialty is on the investment side, but actually the procurement and the management of the project and also the government relations. There's money to be made in there. So whilst there is the social outcome, which is what we all want, there is a return to be had in that segment as well, which I think is really exciting to see because it's such a burgeoning... It's just on the precip of of, as you mentioned, booming in that segment. I'm excited.

    [00:39:50.640] - Suzie Riddell

    You're absolutely right. And that's the remit of the government's social impact investing task force. And they have sent in their recommendations, actually, to the previous coalition government. It was reignited by the Albanese government, and they've done a bit of a refinement on their recommendations. And Jim Chauvin, as the Treasurer, has been writing about the role that private capital can play in addressing really challenging issues across the country in partnership with governments. And I think that's really exciting because we're never going to really make a meaningful difference in this country with just philanthropy. We absolutely need investment capital to be pointing towards outcomes that matter based on the evidence of what we actually know works and for governments to play their role in setting the agenda of what matters and in providing stability and certainty, particularly around pricing and return mechanisms so that investors can invest with confidence in what are, especially in housing, very long term assets.

    [00:40:59.200] - Camilla Love

    Yeah, absolutely. So then that puts Social Ventures Australia right in the centre of being able to coordinate all of this next generation of impact. Does that keep you up at night thinking about, I don't know, the footprint that you could have and the responsibility that you might have?

    [00:41:25.060] - Suzie Riddell

    I have spent a lot of time thinking about this.

    [00:41:28.780] - Camilla Love

    I'm sure. I'd be up at two o'clock in the morning on that one.

    [00:41:32.080] - Suzie Riddell

    Yeah, this and a few other things do keep me awake at night. Although, again, my coach has been helpful in teaching me some techniques to reduce the ruminating in the middle of the night and set good boundaries about when you're allowed to ponder.

    [00:41:47.520] - Camilla Love

    It gets the best of us.

    [00:41:49.310] - Suzie Riddell

    What I actually really am focused on is what can our small organization do that others can't? And how do we keep evolving and pushing the next frontier? So I'm I'm thrilled that fund managers and institutions and other players in the finance industry are looking at this really seriously. Come on in. Welcome all of you and all of your billions or trillions. Brilliant. And make.

    [00:42:16.390] - Camilla Love

    The pie big, right?

    [00:42:17.830] - Suzie Riddell

    Make the pie big. And there was an idea when impact investing and social impact investing or social finance, depending on how it was called, first began, that it would become its own asset class. And it was going to be a bit like private equity. That wasn't really a thing in the 80s and then it became a thing and now everyone has an allocation, small allocation to that. I think it's turned out quite differently, which is that it's not really an asset class. It's more a mindset and that we need to be able to deeply understand the impact of all the different investments across all different kinds of asset classes. And that's way better. It's harder, it's way better. But I am really pushing myself and our team and many of our stakeholders to think, well, where's the the next frontier? What does Australia not yet have that it needs to have in order to think about how returnable capital can play a role in addressing some of our most challenging problems? And we are going to be continuing to start with the evidence of what we already know works here and internationally to be really collaborative with different kinds of partners.

    [00:43:22.070] - Suzie Riddell

    You said it before that we're well placed because we are trusted partners of the not for profit sector who are often playing a role here. We know how to, I understand now, and not just me, we know how to work with governments.

    [00:43:37.600] - Camilla Love

    We learned our lesson.

    [00:43:38.920] - Suzie Riddell

    Back then. Yeah, well, we're better. Maybe we're not. We're not top of the class yet. I think we can be taken seriously in a corporate boardroom, and we do have philanthropists who are prepared to come and take risks with us. And that's unusual, and that's not what a typical fund manager would be able to do. So how do we use our special multi lingual skills and special positioning to be able to do things that only we can do and remain responsive and agile as well as a pretty small organization? We don't want to just grow our funds under management and become a big fund manager. We're not interested in that. We want to do the innovative stuff that hopefully will become a bit more commonplace in another decade.

    [00:44:22.450] - Camilla Love

    Great. Pushing the boundaries. I love that. That's something close to my heart. So we're going to ask this question of all my guests, so we're going to change tack again. You know I could probably pick your brain for a 1,000 years in this sector. So about advice, and you've mentioned your coach a few times. So do you want to do a shout out while you're...

    [00:44:48.160] - Suzie Riddell

    Well, yes. Elyse Cernick, she runs an organization called Leadership Space. She specializes with her team in coaching people in the for purpose sector, and she's a super star.

    [00:45:00.650] - Camilla Love

    Great. Good on you, Elyse. There you go. So what's the most valuable advice you've ever been given? And it could have been years ago versus yesterday. And the context and why it resonated with you so much.

    [00:45:16.480] - Suzie Riddell

    One of the things I found hardest in learning how to manage people is navigating legal and HR, people and culture, policy, procedure, what's the right thing to do, what am I allowed to do? I got advice from a mentor when I was first in one of those roles that the best thing to do is act like a human being and show kindness and compassion and just be your authentic self and try and do the right thing based on what you think the right human thing is to do, and the rest will follow. And if sometimes that means you made a bit of a mistake and you didn't do things in quite the right order, or you didn't use quite the right language, that's okay, you can clean that up. But trying to do things from the other direction, I'll just follow the rules and the policies and the procedures and act like a robot will get you into much more hot water and it will feel horrible as well. I think about that often. Just being a human being and try and do it in an authentic way and clean up the minor errors along the way, rather than trying to conform to policies and procedures.

    [00:46:25.590] - Camilla Love

    Yeah, I think that's a great piece of advice because we've all been there. We've all gone, Okay, what's the box to tick? Or what's the boundary that I need to work within? Rather than actually realise that the people that you are impacting and talking with are just people like you. They put a shirt on every morning and pull their pants on and put their socks up and they have families and all that stuff. And they are people with feelings. And it's important to bring your feelings, no matter how awkward or uncomfortable it is, to that meeting and room.

    [00:47:08.200] - Suzie Riddell

    Camilla, that's so right. And I think popular culture, representations and leadership are still.

    [00:47:15.850] - Camilla Love

    Really.

    [00:47:16.740] - Suzie Riddell

    Problematic in that I've had this idea that at some point I'd get my shit together and I'd really know what I was doing and I could be hard and authoritative. And I don't want to be like that. And I don't think that's what's needed. And I think it's harmful stereotypes for all of us. I don't think it's only harmful for women to see how those men represented in TV and movies, et cetera. But that's what I was holding in my subconscious about what leadership needed to look like. And it's been liberating to realise that that's not what leadership is. And to have made connections and form relationships with so many leaders, women and men, who don't behave like that. So then I can be reassured that there is a better way.

    [00:48:03.000] - Camilla Love

    Yeah, absolutely. I personally have been working on vulnerability in leadership, and that comes as a factor of authenticity. I'm quite an emotional person, so being vulnerable is difficult because you're actually putting your heart on your sleeve and saying, Hey, this is who I am and I feel bad that I have to make this decision, or h, I put you in a spot, but let's work this through together and we'll be better off. So it's tough.

    [00:48:38.390] - Suzie Riddell

    Well said. It is tough.

    [00:48:40.940] - Camilla Love

    It's tough.

    [00:48:41.290] - Suzie Riddell

    It's tough. And it's okay to do things in a values led way and feel really sad and upset that that's how things turned out and wish that it had been different.

    [00:48:54.960] - Camilla Love

    Totally. Now, we're going to go to the end bit where we have a bit of a laugh. Are you going to do quickfire questions?

    [00:49:03.140] - Suzie Riddell

    Yeah, I'll do my best.

    [00:49:05.000] - Camilla Love

    So it's the first thing that comes into your head. So you can't think too much, right? First question, how would your friends describe you?

    [00:49:17.540] - Suzie Riddell

    Extraverted, loud, optimistic, hopefully kind.

    [00:49:23.440] - Camilla Love

    Great. What is the most important money lesson you've learned?

    [00:49:29.590] - Suzie Riddell

    You need to earn more than you spend.

    [00:49:32.760] - Camilla Love

    That is an absolutely good one. We're all still working on that one, I'm sure. Okay, what movie do you absolutely love, but it's embarrassing to admit.

    [00:49:48.070] - Suzie Riddell

    Is it embarrassing? The Sound of Music. Top two. Movie for me. Top two? Wow.

    [00:49:56.630] - Camilla Love

    Not embarrassing, by the way.

    [00:49:58.840] - Suzie Riddell

    Okay, good. Great. Well, I love it and will rewatch it anytime.

    [00:50:02.410] - Camilla Love

    I will sing to everything, all those mountains. Exactly. Absolutely sing. I sing half of those songs to my daughter, Sabrina, to bed every night. My hidden talent is...

    [00:50:18.480] - Suzie Riddell

    I don't have many hidden talents. Is it a talent? It's not very hidden. I really like karaoke, happy to do it sober and in day light.

    [00:50:27.910] - Camilla Love

    What is your go to karaoke song? You ong, you can't just let that slide and then that's why that's what it is.

    [00:50:34.280] - Suzie Riddell

    My go to is Dancing Queen by ABBAF.

    [00:50:38.730] - Camilla Love

    I'm a Moderna fan, so I'm direct into the Madonna components.

    [00:50:44.190] - Suzie Riddell

    Vogue, that's the one with all the actions.

    [00:50:50.880] - Camilla Love

    Exactly. On my bucket list is?

    [00:50:54.930] - Suzie Riddell

    I want to take my kids on a multi day bush walk like backpacks tents, the whole thing when they're big enough. That's why it's still in the bucket list. They can't do it yet. They go bush walking for an hour or two, but yeah, camping out there in the bush with the whole family.

    [00:51:12.980] - Camilla Love

    Great. Fabulous. Fabulous. Tell me something no one else knows about you.

    [00:51:17.670] - Suzie Riddell

    I really wanted to be a dancer and wasn't ever flexible enough to continue past the beginning of high school.

    [00:51:29.200] - Camilla Love

    What type of dance? Ballet?

    [00:51:31.240] - Suzie Riddell

    I did a lot of ballet and then switched to jazz, did a bit of tap. I wasn't that talented. I just really enjoyed it. And I wasn't flexible. So I didn't really have any of the ingredients, actually. That's funny.

    [00:51:50.990] - Camilla Love

    If I was a superhero, I'd be...

    [00:51:55.030] - Suzie Riddell

    Jacinda Ardoin.

    [00:51:56.250] - Camilla Love

    Oh, boom. Totally. There's a woman who wears an invisible cape.

    [00:52:01.910] - Suzie Riddell

    For shales. Absolutely. When I was in my own head and hung up about being a young woman as a CEO, and when were they all going to figure out that I wasn't really a real CEO, I would just look at her and think, far out, you are running the country and dealing with volcanoes and terrorist attacks and COVID, and you have a young child, so I should be able to handle my small not for profit with a bit more grace.

    [00:52:29.740] - Camilla Love

    But you smash it anyway. Smash it. If you had to invite anyone alive or dead to dinner, who would it be and why?

    [00:52:39.570] - Suzie Riddell

    I would love to meet my grandfathers. They both passed away before I was born, and I'd love to meet them and better understand my parents through meeting them.

    [00:52:49.510] - Camilla Love

    There's a little back story there I won't ask. My favourite book is?

    [00:52:54.980] - Suzie Riddell

    I love Anything by Brené Brown. I'll try dare to lead.

    [00:52:58.660] - Camilla Love

    Me too. At Lis of the Heart.

    [00:53:01.250] - Suzie Riddell

    I'm all.

    [00:53:01.630] - Camilla Love

    Watching for the hell of That.

    [00:53:04.140] - Suzie Riddell

    She's the best. I'm so sad she's wrapped up her podcast. They just sucked every single one of those episodes into my brain.

    [00:53:12.000] - Camilla Love

    Me too. Me too. And I understand the reason why she did. But yeah, Atlas is the heart. Oh, my gosh.

    [00:53:20.890] - Suzie Riddell

    Anyway.

    [00:53:21.520] - Camilla Love

    That's a whole another story. We can come up to that as well. What is left for Social Ventures Australia to do?

    [00:53:29.010] - Suzie Riddell

    Well.

    [00:53:29.880] - Camilla Love

    This one word remember.

    [00:53:32.450] - Suzie Riddell

    One word. Innovate.

    [00:53:36.910] - Camilla Love

    That's good. Innovate the world. Well, yeah.

    [00:53:40.880] - Suzie Riddell

    I mean, the systems that we have in place are what is producing the level of inequality and disadvantage that we see in this country. So we need different systems, better policies, better funding, better practice.

    [00:53:53.020] - Camilla Love

    Push the boundaries.

    [00:53:54.130] - Suzie Riddell

    So we need, with others, to innovate.

    [00:53:58.700] - Camilla Love

    Great. And I always ask this at the end, so I'll complete this sentence, a career in finance is...

    [00:54:05.840] - Suzie Riddell

    Something that should be combined with purpose and making the world a better place.

    [00:54:11.600] - Camilla Love

    Big, fat heart and love for me because we talk about it all the time. And that is the absolute reason why I invited you to come along today because there is a lot of purpose in getting into finance and you need to find it. But you have epitomized it for a very long time. I'm really glad that you came along and visited me on Shares Not Shoes and actually told us all about how many people that you impact on a day to day basis. I couldn't imagine that weight on the shoulders too. And the many more that you could through your organization. So thank you. I'm very proud of what you've become and then what you're going to do. And yeah, I'm excited.

    [00:55:05.710] - Suzie Riddell

    Well, thank you so much, Camilla. I really appreciate it. Thanks for a great conversation. And I hope some of your listeners are intrigued. Look up Social Ventures Australia. If you want your donation dollar to be taking risk and having really large impact at scale, we're always looking for philanthropic support. And if you've got all these great skills in finance or whatever your career is and you're interested in moving that more deliberately into purpose, we're always looking for talent and people to join our team as well.

    [00:55:38.830] - Camilla Love

    Touchy. Thank you again. And it's been an absolute.

    [00:55:41.870] - Suzie Riddell

    Pleasure to speak with you today. You're a great host. Thanks, Camilla.

    [00:55:51.360] - Camilla Love

    The information that is in this podcast, we always talk about finance in this podcast, but it's not financial advice. It's actually really careers advice. If you really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances with that. But this is all about careers advice and how finance would be a fabulous career for you.

S4.Ep2 Meet Jen Driscoll, CEO of AllianceBernstein Australia Ltd.

Jen Driscoll took a chance. She wrote a letter that led to her having an illustrious 24 year long (and counting!) career in finance.

  • The following is a transcript created using AI technology so please forgive any grammatical imperfections.

    Jen Driscoll

    Be who you are and own that and find the greatness in that because that's the thing that's actually ultimately led me to the place I'm at now. And it's something that I would never have known at 20 years old.

    Camilla Love

    Welcome, everyone, back to another episode of Shares Not Shoes, an insider's guide to careers in finance. I'm your host, Camilla Love, founder of F3 Future Females in Finance. Shares Not Shoes is a podcast whereby I interview some of my favourite people all with one thing in common, they work in finance. We lift the lid on who they are, how they came into a career in finance, and arm you with some knowledge about why a career in finance could be a good fit for you. I will promise that all my guests will share some amazing personal stories. We'll be open and honest and will inspire you. So let's go.

    Welcome, everyone. And as you know, this season of Shared Notes, we're focusing on CEOs in financial services. And today we are in for a special treat. In today's episode, we are getting to know a person I've admired for a really long time. She's the CEO of Alliance Bernstein, otherwise known as AB here in Australia. And from her accent, you'll quickly realise that she's an international powerhouse. She's worked across three continents at least and has been with a funds manager for over 20 years. Quite similar to me, been in the same place for a long time. She's also the Deputy Chairman of the Financial Services Council, one of Australia's preeminent industry bodies. Without much ado, Jen Driscoll, welcome to Shares Not Shoes.

    Jen Driscoll

    Thank you so much, Camilla. It's great to be here this morning.

    Camilla Love

    Well, can I tell you that I have been listening to your wisdom for probably, I was thinking about, approximately about eight years, maybe a little bit longer than that, but I think it's about that long. And for all of you out there, you'll find out that Jen has these wonderful little gold nuggets of advice. And they're generally what I perceive as they're learned through perseverance, mistakes, and just good old good luck. And I'm really looking forward to hearing about a number of these today with you, Jen. So let me open up with the first question, right? Sure. So tell me a little bit about you, who you are personally and what you do for a job, because I know that you're very an authentic leader, and I love that the most about you. And that that personal and professional life always interacts. And some people don't like to show that. But you are one of those people who absolutely does. So tell me a little bit about you and your own words.

    Jen Driscoll

    Sure. I'd love to. So maybe starting with the personal side, as you mentioned in the intro, I am not born and bred in Australia, but definitely an Australian at heart now. I was born in Boston, lived there. And there are two of me in the world because I am an identical twin. My other half is still in the US. Watch out, everybody. Yeah, watch out. She would absolutely be the powerhouse you'd want to have on this podcast if we were trading places. But that's a conversation for another day. So one of four children born to a father who's Irish and a mother who's American. So I think that colored the perspective of the world that I came into. I went to university in New York in the Bronx. Again, very formative and informative time of life. From there, started working actually out of university after traveling around Europe with my twin sister after we graduated in New York City and started there for a couple of years, just joining at the entry level role of a client service associate, working with institutional clients in the Northeast. Didn't know the difference between a stock and a bond when I started.

    That's okay. It doesn't matter. We learned these things on the job. Really enjoyed getting to know the clients and the communities that we were serving there. When the opportunity presented for AB to open its first office outside of the US, I went over to London for three years with them and started managing a team of client and consultant relations associates over there. Then as life tends to do, it took me on a different path. I met a young man who was a KiwI. Tell all the odds in my life. I didn't know any better at the time, but we ended up making it and deciding that it was time to leave London. We came down to Australia for what we thought was a year and basically loved it so much that we decided never to leave. I had left AB at the time to come down and travel and take that year and ended up rejoining AB back in Sydney about a year and a half after we moved down here. That was back in mid 2004. Going back in time to being a client relations associate on a contract and then becoming permanent. From there, really just suffered the highs and the lows of what came over a career in the last 17, 18 years here, navigating through Australia to the point of ultimately becoming the CEO back at the end of 2013 of the local business here and continuing to work with our Asia X Japan business on the Institutional side.

    Camilla Love

    You mentioned when you first started back in New York that you didn't even know what a difference between a stock and a bond was. Do you actually even know that you wanted to go into finance as part of your journey, or is it just something you fell into?

    Jen Driscoll

    Yeah. I guess I fell into it in a way. And there was a little bit of a story there. But when I was at Fordham University in the Bronx studying, I actually studied economics and political science, so I was in the School of Arts. But I did a work study and worked for the College of Business Administration. I worked with the Deans of the college and just did filing and answering phones and lots of general office admin. They looked at me as like an honorary member of the College of Business. They had these, what they called at the time, CEO breakfast clubs, and they'd bring students that volunteered to go into the city and meet different companies over breakfast or a late morning tea and hear from companies just to get the students socialized with what it was like to be working in the city and different careers that were available to them in the business world. I got invited to come along to one and the one I happened to attend was at Bernstein. It was a presentation by one of their private wealth advisors. I remember going into the office and thinking, Oh, this is cool.

    Jen Driscoll

    They're right on Fifth Avenue and it's a great spot. The office was lovely. The individual who spoke was just amazing. He was so captivating. He was so passionate about what he did in serving his clients who were high net worth clients. He talked about his path to finding a path in finance and in financial services. It was quite a winding path for him. He talked about reading the book, What Color is Your Parachute, and really doing some soul searching. I just absolutely loved everything he said about what he did for a role and also the company that he worked for. We got back on the bus to go back to the Bronx after that session. Everyone was buzzing like, Oh, that was amazing. And Charlie was so fantastic. And the Dean got on the bus and she said to all of us, I'm going to say this and half are you going to do it and half you aren't. But if you really enjoyed that, I encourage you to write a letter of thanks to the company and to Charlie for taking the time to do that. And so, raised by my very strict parents, I was.

    Camilla Love

    Right on to that.

    Jen Driscoll

    As soon as I got back to my dorm, I was like, Dear Sam C Bernstein, dear Charlie, thank you so much, blah, blah, blah, blah. Wrote that letter, never heard back. I was at that time in my third year and fourth year degree. And a year later, I got a voicemail on my different dorm room from some girls who lived in the dorm room I lived in a year before. They said, Oh, we're looking for Jen Driskill. Some company, Samford Bernstein, called and left a message at this number, but we think it's for you. Here's the number. Give him a ring back. I did. They said, Oh, yeah, you came in a year or so ago? I said, Yeah, I did. They said, Oh, you wrote a thank you letter? I said, Yeah, I did. I said, I don't think I ever heard back. They said, Well, we kept it and you're graduating this year, aren't you? And I said, I am. And they said, Well, we'd love you to come in for an interview. And that was the way in which I think both fortune and luck coincided. A little bit of personal touch, I think, in writing that letter, which.

    Camilla Love

    Something resonated. And thanks to mom and dad.

    Jen Driscoll

    For bringing you up. Thank you, mom and dad. I'm going to say that was all mom, really. But that drill that we used to get every time we got a gift really came in handy and got me the job that has seen me work through a 24 year career to date. So yeah, thank you. That is.

    Camilla Love

    Such an amazing story because they could have just gone, Oh yeah, that's nice and chucked it in the bin. Or you could have just gone back and been like the other 50 % that never wrote the thank you letter. And then so sitting back and reflecting on that 20 something years later, that's just a lesson in itself, right?

    Jen Driscoll

    Yeah, it is. It's one of those things where I think of so many things where the little things you do go so far, so much further than you can appreciate at the time. And that was one of those things where really I didn't think anything of it. I thought, Oh, yeah, it's a nice thing to do. I should thank them. They put on this great discussion for us, and they really helped us get a sense of what it's all about and what they were passionate about. It came back to that point when I was interviewing and I was talking to both my mom and dad and my aunt, who was a preeminent figure in financial services for me as a growing up and seeing her in a role and getting their advice from them and thinking about, Is this a company I should join? And how do I want to think about that? They were US only at the time and I had in my head always thought, I want to work somewhere outside the US. Don't know why I just thought that was going to be part of my path at some point. It came back to that way that the engagement played out, the thank you letter, the interview process.

    Jen Driscoll

    I think it was my aunt that said to me at the time as I was contemplating it, she said, Well, I get that you want to work outside the US, but do you like the company? I'm like, Yes. Do you like the people? Yeah, I really like it. They made me interview with 17 people. And yes, I like them all. I was like, I'm 22. How many people do I have to meet for this entry level role? We did testing, we did all this stuff. She said, Listen, if you like the people, you like the culture, don't worry about the other piece because you never know what can happen down the line. And sure enough, two and a half years later, they were opening a London office and off I went. I don't know, my aunt might be a little bit psychedelic, but she certainly helped give me the right steer to get myself and get that foot in the door in the beginning, which was pretty amazing.

    Camilla Love

    It's amazing. I mean, it's a sliding doors moment. It's one of those things where anything could have happened. But do you look for that in the next generation coming up with the people that you interview with today? How does someone stand out like that today?

    Jen Driscoll

    I was having this conversation with a couple of young women at a networking event in the last couple of months. I said, So tell me your story. W hat's your background? Who are you? And there was a lot of focus on the academic achievements. And I was thinking, That's fantastic. I have no doubt you're an incredibly intelligent person. You're really focused on what you want to do in your studies. But I'm really trying to get to know who they are and what their story is. And I remember a young woman was talking to me about... We happened to get on the topic of sports, and I'm an avid sports person, so I was really interested. And she said she used to be a semi professional ping pong player in China.

    Camilla Love

    And I said.

    Jen Driscoll

    Oh, my gosh, that's amazing. And she said, Yeah, I had the opportunity to go professional, but I decided not to because I really wanted to focus on my education and my career. And it was really much around this conversation of how do you break in? How do you distinguish yourself? I said, that's it. That's the story. That's your hook. I said, the discipline, the training, the perseverance you've shown to become an elite athlete in a highly competitive sport doesn't have to be sports. It could be any club. It could be any extra curricular activity that you enjoy and feel passionate about that connects you to people. For me, that's what I'm looking for is just I feel, and this is again based on my own experience, so others will feel differently. But I know coming into this industry, as I said, very openly, I didn't know the difference between a stock and a bond. I didn't really have the technical grounding in what I was walking into. But I had a manager at the time who heard a story from me about captaining my soccer team and a coach that was really challenging. S he wouldn't let us eat on the way home from a nine hour bus ride.

    Jen Driscoll

    W e took that up with leadership at the university when we got back. He said to me, That's why I hired you. Because I knew that you're going to deal with some tough stuff. I'm going to place you with a sales advisor who was a very challenging individual. I felt like based on what I got to know of the story I heard about how you interact with challenges and conflict and the perseverance that you've had. And again, in my story, it was sports related as well. There was an element there that he felt would serve me well in the industry I was working in. I'm really grateful that he did that and took the opportunity to get to know me in that way because I really had no idea that my telling that story would have any impact on me getting hired. But it turned out it was actually the key element over and above my GPA and the studies.

    Camilla Love

    I was talking exactly, I was sitting on a panel at a uni last week and we were talking exactly the same thing. So about the authentic you, we need to see it. And so we don't want to see... To get to the point of the interview, the marks and stuff is great. But you need to stick out from the pack. You need to show me who you are. You need to show that you can culturally fit within the organization and be the team player that we all need. I think you're right that people forget about, bring that element and actually feeling somewhat, I would describe, vulnerable in people judging you that whatever it is that you love to do is perfectly fine and fits in every organization.

    Jen Driscoll

    Whether it fits, maybe is a question that on the other side, I remember through that advice my aunt gave me, the interviewee should be critically assessing because I actually think there are so many companies and we won't fit in all of them. And that's okay because ultimately you have to think about the culture that you would feel would be to bring out the best in you and how do you like to work? And there's lots of different companies, lots of different cultures that all have positive attributes to them, but they won't fit for each one of us. So I think that's one of the things that to your point, exactly, if you aren't comfortable being who you are in an interview setting, they're not getting to know the real you, and they're not going to be able to help you understand whether you are the right fit ultimately. So I think that's just another element of navigating the interview process and trying to be comfortable with who we all are because we do bring different things into these organisations.

    Camilla Love

    I've mentioned a few times before that you've stayed at the same organisation for 20 years. So what is it? So there's a couple of questions in here. So given that background, what is it that, one, makes you stay, two, makes you still passionate about what you do in the organisation you do it in it. And also, I'm always interested in times of when you're taking career risk. And lots of people talk about making career risk, moving outside of an organization, but you can definitely take career risk within an organization. So maybe talk a little bit about that risk taking within an organization and how you can feel comfortable in doing that as part of your journey over the last 20 years.

    Jen Driscoll

    Sure. Well, maybe I'll start there because I think that's been a recurring theme in the years that I've had at AB. Not that, again, I particularly was aware of it at the time. I think that's one of the great things about navigating a career from a youthful starting point through to a much more mature point where when I was in my younger parts of the career, the move to London, for example, I was in a place where I was thinking about what I wanted to do next, and I knew that I probably had enough time in New York. I had been offered to go to San Francisco with the company, and I had accepted that role and the London role came up, and through, again, happenstance of circumstances, I was offered that role and was able to try to decide whether to go over there. And I remember thinking and saying to my parents, again, they want me to sign a three year contract. And at 24, 25, that felt like a really long time. It's a long time. It's three years, Jen, it's okay. And she said, What's the worst that's going to happen? This is a company who's investing in sending you overseas.

    Jen Driscoll

    Do you really think that if you really didn't like it or really weren't finding success over there, that they wouldn't want to try to work with you to help find your way back? I thought, Yeah, okay, I've got to take that leap of trust. It was a time in my life where I didn't have commitment, so I was able to go over and do that and jump into that experience. I remember probably coming back to London from Sydney for a celebration of the London offices first five years. I had been there for the first three and a bit and I'd moved back, moved over to Sydney, come back. The CEO at the time, we were chatting because when we started, there were only 10 of us. We were all very close and we were ground level stuff where you're like, We have one client in this country and we're going to try to make this business work. I was so naive, I really just thought, Of course, it'll work. We're going over there, we'll give it a go. Remember him saying to me at the five year, Gosh, there were some times when it was so precarious, this business.

    Jen Driscoll

    And I was like, really? Totally oblivious. Totally oblivious. He's like, we have one client. And I just remember thinking, God, that was a massive risk that we all took, that we really just dove into and really didn't contemplate the what ifs. And I think that that is something which has held true to the way I think about risk, which is you assess the information you have at the time, you decide if it's right for you, and then you go forward with confidence and you don't look back and second guess what information you had at the time. Things may or may not work out that, of course, is the way life is. And if it didn't work out, we would have figured it out and we would have found our way back to a different path and some other door would have opened. That's just generally been my perspective. I think when I came to Sydney, I tried to follow the same logic. I had a year and a half off. I had lost a bit of confidence in feeling like I could step back into the industry. I interviewed in Sydney and was told I was too experienced for some roles, didn't have local knowledge for others.

    Jen Driscoll

    So it was proving really challenging. I was very fortunate that a role at AB did open up because they did know me. They were willing to take that chance of bringing me back in. But I stepped back into a role that was what I had been doing five years before, and I was okay with that. I said, Okay, well, I'm going to have to step backwards to step forwards. Sure enough, within a year, I was able to hire my own team in the client service space again and take on different responsibilities that then allowed me to continue to grow. I think that's one of the things, going back to your earlier question about staying at a company for so long, that opportunity to grow and do different things has meant that absolutely there are times when you think, should I be going somewhere else to do something different? Then all of a sudden an opportunity would jump up at me and I would take it and it would bring me into an entirely different place of connection into the company, responsibility and growth. And so when I think about that opportunity to grow and also just the people I've been able to work with over the decades I've been here now.

    Jen Driscoll

    That's really what's kept me here for so long.

    Camilla Love

    Yes, it's really refreshing because a lot of people.

    Jen Driscoll

    Feel.

    Camilla Love

    Either bored or a bit, I don't know, they got ants in their pants. It's like that two, three, four, five year mark and then want to move. But actually satisfying that itch internally can be equally as rewarding over time?

    Jen Driscoll

    It definitely can. I used to say I moved countries, not companies. But when I passed the three, four mark in Australia, I was like, oh, I'm here. I'm not going to move countries. You're going anywhere now. Yeah. I found home. I think I found the place I wanted to be for my life at a personal level and the place that I was just loving being at a professional level, and it coincided. So that worked, plus the fact that I then started to take responsibilities outside of Australia to Asia Pack and to EMEA over a period of years. And then when I took the CEO role, that was another huge challenge that just frightened me to death. But I thought, you know, yeah, give it a shot. Why not? We'll see how it goes.

    Camilla Love

    And if you're in an environment in a culture that supports you to be able to take that risk, going back to the original question, you feel supportive that it's all supported, that risk is way actually less than what is in your mind because, as you say, they're not going to let you fail, as your mom said, really. They're not going to let you fail here. They want to see you succeed. Otherwise, they wouldn't have offered you this opportunity.

    Jen Driscoll

    Yeah, it's so true. I genuinely don't think I could have done what I've done and made the decisions I've made without so many supportive people managing me and giving me guidance within the company, as well as those resources that I tap into outside the company. So without that support, it would have felt very different. And I'm not sure I would have made the same decisions.

    Camilla Love

    So on that and talking about moving on from risk, but is there a point in your career or something that sticks into your brain about a mistake or some what you would classify as a failure that you have obviously recognised what's happened, turned it around and actually come out the other side being a better person from? And can you tell us what that is?

    Jen Driscoll

    One thing that I find that I know was really tough for me was when we went through the financial crisis here in Australia and the company was... It was a really tough time. We significantly disappointed the market. Financially, the company was going through a difficult time. There were layoffs happening. It was not the first time in my career, but perhaps the first time I was managing through that type of situation. I remember having to make the decision around my team of someone who would have to be let go because the financial conditions were so difficult. And that was a really emotional time for me because our team was very close. There was a lot of camaraderie amongst the team. Our process was such that at the time, I wasn't able to be in the room when that individual was going to be told. And I really struggled with that. And I very vocally made my feelings known to our managers and human capital at the time. Not in a bad way, but just really trying to make the case for I need to be accountable for this decision. It's my decision. I need to be able to look them in the eye and let them know the context for this.

    Jen Driscoll

    And I was really conflicted because that wasn't the way that it was going to happen. It was really challenging. We had some really tough conversations, and I could tell that I was not a favorite employee at the time because of the way that I was handling it. This is your agenda. Yeah, very much pushing my agenda and probably, in retrospect, not respecting the process as much as just being very firmly rooted in what I felt I should be doing. And so play that forward. The situation did play out. I thought to myself, Gosh, I've really created some tension here that we have to be able to work through because this is a really tough time for the company and we need to be able to work through it. Because I'd gotten quite upset and I talk to people about this all the time. Maybe it's a female trait. I have cried in this office. I have done so many things that I would say, Oh, if I put my professional hat on, would I do that again? But it was real. It was raw. And it was me trying to process this in a way that I hadn't experienced before.

    Jen Driscoll

    One of the things that I did do after that very difficult experience was go back to one of my colleagues and who was part of the process and say, I really want to circle back on what happened and the way our discussion progressed and the tension that it created because I just want to let you know, what I hadn't done was really share with them at the time my perspective and why this was hurting me so much, why I felt so strongly about needing to be in that room and also heard their perspective about what they were struggling with and how difficult this was for them. And so we had that post mortem cathartic conversation in which we were both a little bit emotional, but it was like... So therapeutic. Yeah, we just need to share with each other. And at the time, they had said to me, Wow, I really had no idea that for you it was about the accountability piece and it was about feeling like you could be authentic to this person who you respected and be in that room and really saying, I wish you'd let me know that. That would have been really helpful because maybe it would have changed.

    Jen Driscoll

    I don't know that it would have changed in the outcome, but I think having that conversation certainly brought our relationship right back on track to be one of mutual understanding, mutual respect and appreciation that we're all coming at things from different points of view. That was one major learning, which is quite frankly, we surfaced a few times in the context of being able to say, Listen, I didn't show up to that conversation the way that I wanted to, and I want to revisit it. Because that's something that I think all of us should be open to doing. But when I talk to people about challenges or conflicts, they're seeing it's human nature. We don't want to address it head on. But actually, the productive way to do it is to try and say, listen, I didn't handle that in the way that I had hoped because I got emotional, or I got defensive, or I couldn't quite articulate my thoughts in the moment, but I've thought about it and I want to revisit it and I want to see if we can work forward from there. That's been absolutely one of the biggest learnings for me.

    Camilla Love

    And it's absolutely and that's amazing learning to have. It's really character building. How I would describe it is being comfortable in, again, that vulnerability in being uncomfortable with others. And as a leader, people are ostensibly different to you. I've got a piece of artwork on my wall that says, Was it something I said? And it says it's half crossed out and it says, You heard? So to me, that just keeps reminding me of the way that we communicate and the way that what we all say as leaders might not be taken by others in the way that we either mean it or that they've taken it, or that maybe the tone is not right or whatever it is. And let's go back and have another conversation to really nut out the problem, make us all feel, make me feel uncomfortable, but make us, our relationship, better in the end. And I think that that is an amazing learning to share. So thanks, Jen.

    Jen Driscoll

    That was a pleasure. I would love it to have been a little less painful along the way to learn.

    Camilla Love

    But it's sometimes. But they're the best learnings to have. They are. The ones that are truly painful from an emotional point of view and also from a personal point of view, that uncomfortableness makes you a way better leader over time.

    Jen Driscoll

    Yeah. And it just shows, I think, we're nowhere without feedback, without people coming back and telling us, hey, that didn't sit well. I love when people are so good. I'm so fortunate to have a lot of people who come up and go, hey, I don't know if you realize this, but that person was going through this and they may not have appreciated that comment or they might not have realised where you were coming from. So you might want to circle back. And honestly, with all of us running so hard, having people around you that are willing to share that feedback, it's completely invaluable.

    Camilla Love

    Absolutely agree. Absolutely agree. But it's something that you have to practice. People expect that that's something you'll do. It's innate, but it's a learned piece of skill, right? Oh, it is. To provide and receive feedback in a positive win, win nature.

    Jen Driscoll

    Definitely. But you have to make the mistakes, too, right through that. You can't expect of yourself or of anyone else that we're all going to get it right 100 % of the time. So we've got to make a few mistakes and then be willing to revisit them and then say, Okay, let's move forward. Let's not hang on to the baggage, but let's also not shuffle it under the rug because as we all know, it stays there. And then something small comes down the line.

    Camilla Love

    And then something small down the line. And then it's.

    Jen Driscoll

    Never good. It's a constant challenge. But yeah, one, we continue to navigate with each other, hopefully.

    Camilla Love

    Now, talking about challenges, I want to ask, so in my googling, as I am good for, you're a long term supporter of Vinnies and their CEO sleep out. And oh, my God, I can't think of anything worse to do in that, sleeping on the street in a cold winter's night, but raising money for a really good cause and all that stuff. So what resonates? Why did you do it? And you keep doing it. What do you learn about yourself also? Sleeping rough.

    Jen Driscoll

    It's an absolutely amazing event to be a part of. It's a very small thing. I just want to frame doing that for one night a year has really put into context what a small thing it is. But going back to where it came from, it was raised to me by one of my colleagues in the Sydney office. He sent me an email 10 years ago and said, Hey, this sounds cool. Would you be open to doing it? I looked at it and I was like, Yeah. What? Yeah, that sounds amazing.

    Camilla Love

    Totally not knowing what.

    Jen Driscoll

    You're getting into. No idea. No idea. You read a website and you think, oh, okay, that sounds cool. And I think it was my first year as a CEO and I thought, Well, that's something that I can put this title to work for. I'm not a great fundraiser. I don't love the process of it in a way, but what I have been absolutely blown away with over nine years of doing it is just how incredibly generous people are. Whether in Australia or outside of Australia, of course, family, friends, but AB colleagues and the AB matching that we have as a program for the company has been absolutely tremendous. I'm really humbled every year that I do it because I hesitate to put it out there, but I was recently in Asia seeing some colleagues that I hadn't seen in three years post COVID. One of the colleagues there said to me explicitly, and I had not again seen her in many years, she said, I love that you continue to do the sleep out. It means a lot. It really makes me proud of working for a company where someone would do that. And it meant so much to me because they're not in Australia, they don't have to be associated with this.

    Jen Driscoll

    And it's not necessarily important whether or not they donate financially. For me, the fact that that is something which we can rally around and that people see it as a joint cause has been amazing. So I've learned so much over nine years, and next year will be my 10th year and I'm super excited to hit that milestone and hopefully blow through it. But it's just something which when you think about what we do and trying to support communities more broadly, and then you marry that with an organization like Vinnies who are in these communities, helping the most vulnerable, helping them try to find their way back. And you hear stories from people that have literally been in the same positions we're in. I've heard all kinds of stories from really brave individuals who've shared their trauma and their trauma and their challenges. And the fact that we're all probably one or two bad decisions away from this being an unfortunate reality that we're dealing with. And most of us, we hope, would have a support system to help us. But without Vinnies, these individuals don't have that support system. And so learning how to see someone and think about what the story is behind how they find themselves in that situation has been probably one of the biggest eye opening experiences.

    Jen Driscoll

    And one of the colleagues who shared a story in one of the Vinnies events a couple of years ago was asked, What can we do? Aside from donating money, what else would be a meaningful difference? And he just said, Just look us in the eye. Let us know we're still human. We still connect. We still matter. That's it. If you prefer, go buy us a sandwich. Be conscious because he said, Listen, of course, not every situation is safe. He's not trying to stereotype. But at the same time, I think those stories and the ability to come back into the company, which I do every morning after I do the sleep out, I like to come back straight in and talk to everyone who's in the office about what the event was like the night before, what I learned, what services Vinnies are providing, how we can help. So I just think it's something which has been really personally and professionally motivating over many years, and I'm looking forward to continuing it.

    Camilla Love

    Yeah, it makes me warm and fuzzy as well. But also the personal accountant, I think it's really important in a business, as you say, that supports you to do this. Now, I asked all my guests this same question, and everyone has a different take. So I'd love to know your take, another little nugget from you today, about the most valuable piece of advice you were given and why did it resonate with you? Why was it so valuable for you? Whether it was the time and place, whether the person it was from, whether it was something else.

    Jen Driscoll

    What is it? There were a couple that stood up, but one that really, I think, has framed where I'm at now and probably the journey to this point came again from my aunt who had smashed a few glass ceilings herself in her career and been someone who continues to fight the good fight, I think, and trying to tackle diversity.

    Camilla Love

    Shout out to the aunt out there.

    Jen Driscoll

    Yeah, shout out to Gayle. I think it resonated because it goes back to experiencing challenges at work. We all come in a little bit idealistic and we would like things to be pretty simple. I want to come to work, I want to do a good job, I want to go home, I want to have a life outside. And ultimately, as we know in a long career, it's not always quite so linear or quite so perfect. And I was at a point where I was really struggling with a few things that I was seeing that I was not particularly comfortable with or feeling we're really challenging at some level, my values, and how was I? Did I really want to do this? How was I going to continue feeling good about what I was doing? And my aunt had said to me at the time, if you want an ability to influence or change things, you need to get a seat at the table. I was like, Okay, I'm starting to have a bit more ability to share my views and my voice. And always felt that was important. I always wanted to be honest and authentic about where I was at.

    Jen Driscoll

    But that comment, I think, did catalyze me to realize that we do need leaders who are going to be thinking about these types of things all the time and focused on this. One of the big, I think growth areas in my career has been recognizing where my strengths are and where they are not and being honest with myself about where my contribution can and should be. I'm still extending myself but trying to do that. And I think that getting the seat at the table there really helped me realize that that's what I'm passionate about. I want to continue to advocate to make sure we're doing as a company, the things that serve both our people and our clients best, that we can have those conversations that are challenging and difficult if we feel stretched by something and ultimately trying to work to make it better because that's a day to day thing. That's not a once a year, once every five years. It's every day you look around, you assess, you take temperature checks and you feel like, what can I do to influence? And I don't think my aunt necessarily meant it in the context of you need to be a CEO.

    Jen Driscoll

    She just meant get around the table when people are discussing things, make your voice heard in whatever context you are. It doesn't matter if I've been there for two years or five or 25. It was really about trying to make sure that you felt like you had a channel to be heard. And that has definitely stayed with me. It's the reason that I feel really comfortable putting a few things out there that may not always feel entirely comfortable for others to engage in, but I feel we can navigate with a really constructive bent. So that for me has been one piece of advice which has always stood out above many others. Just quickly, the other piece, I think, is giving people the benefit of the doubt when we're trying to interpret to your point of, Is it something I said or you heard? There's always multiple different inflections and things that change the way people hear messages. Email has been both an amazing advent of technology and a terrible way of trying to put in written word with no nuance and so subject to so much interpretation. I think giving people that benefit of the doubt, thinking about asking the questions of, Hey, was this what you meant?

    Jen Driscoll

    Because it's how I interpreted it. And they go, Oh God, no, no, no, no. That wasn't what I meant at all. I was just typing a quick email and I thought I would just shoot it off. But God, I'm so sorry. Those type of things, if you don't give people the benefit of the doubt, we're humans. We rush to judgment and emotion and.

    Camilla Love

    And we're all guilty of it.

    Jen Driscoll

    Yeah.

    Camilla Love

    Exactly. Yeah, absolutely. Well, thanks. Gayle?

    Jen Driscoll

    Yeah.

    Camilla Love

    The seat at the table. Well, and I think that's great because to affect change, you need to be there.

    Jen Driscoll

    To.

    Camilla Love

    Navigate it.

    Jen Driscoll

    Yeah, I think so. And to be both on I'm sure you've had a million examples of where you've seen that in your career as.

    Camilla Love

    Well, right? Too many to go into now.

    Jen Driscoll

    Go on forever.

    Camilla Love

    Exactly. Okay, we're coming to the end. And, Jen, if you listen to any of my podcasts, we do this super quickfire round really just to get to know you a little bit more, to put you out of your comfort zone a little bit. So watch out. Oh, gosh. American. So you have to say what's first in your mind, right? Okay. And it's quickfire. It's not like we're not going to hear for another half an hour.

    Jen Driscoll

    Got.

    Camilla Love

    It. Okay, so you're ready?

    Jen Driscoll

    I'll.

    Camilla Love

    Start with an easy one. My friends would describe me as?

    Jen Driscoll

    Fun, hopefully kind and caring and active. Okay.

    Camilla Love

    What really bad movie do you absolutely love?

    Jen Driscoll

    I am a tragic for any romcom that is out there. Recently, I've gone into any type of foreign language romcom because I think I've exhausted all English language ones. So literally, my Netflix feed is probably one bad movie after another. If you ask my husband, he's horrified by what I watch.

    Camilla Love

    Just going to leave it there. What's your favorite romcom?

    Jen Driscoll

    Oh, my God. Ten Things I Hate About You.

    Camilla Love

    That is in my Netflix. It keeps reminding me. It's in the moment, Netflix algorithm.

    Jen Driscoll

    I'm like, What are they trying to say here? I think with Heath Bridger, it was like the Australian connection was in me from the time I was in high school and I never knew. Just those little things. Amazing. But yeah, my favourite.

    Camilla Love

    Good movie. My biggest investment mistake was...

    Jen Driscoll

    I don't know if I've had a big... I was trying to think about whether I've had an investment mistake. I'm so conservative. I think my... Actually, that's it. My investment mistake was being overly conservative in my younger years and not... That's a big one. Yeah, it definitely was. I would say that my best investment was in myself because I was immediately on that train of put the maximum I could into my, at the time, 401, my equivalent of superannuation in the US. But I think my worst mistake was not investing earlier.

    Camilla Love

    When I go out to talk to students and stuff like that, always talk about get started early, take more risk because you've got time on your hands, etc. It pays dividends to not be so concerned.

    Jen Driscoll

    It really does. I picked up the mantle, but not quickly enough, I think, if I was honest with myself. So yeah, definitely a mistake.

    Camilla Love

    What is the one piece of advice that you give to your 20 year old self that you haven't given already?

    Jen Driscoll

    Be who you are. I think for a long time, I believed in that I'm one person at home and I'm one person at work. And I've realized over years, it's just not what is the best for you or for where you work or for where you are at home. You just be who you are and own that and find the greatness in that because that's the thing that's actually ultimately led me to the place I'm at now. And it's something that I would never have known at 20 years old.

    Camilla Love

    So if I wasn't doing this job, you'd be a...

    Jen Driscoll

    I think I'd be working with young kids.

    Camilla Love

    Or.

    Jen Driscoll

    Volunteering somewhere in the community. It's a broad statement, but I love... My twin sister is a teacher, and I remember getting up in front of her classroom of kindergartners in many years ago and being absolutely terrified. I couldn't do it. She was like, tell the kids where you live. And I pointed to, like, we were in LA, I pointed to San Francisco. She's like, Jen, you live in Australia. It's lower. And I was so nervous. But what I love doing is playing with young kids and being around them. And so I think that there's something about that young age group that I would gravitate towards if I wasn't doing what I do now.

    Camilla Love

    Great. I think anyone at that age group would love to have you to be with lots of fun. Lots of fun. I would love it. So is it shares or is it shoes?

    Jen Driscoll

    I'm so glad you raised that because I really wanted to talk to you about that. It's both. Actually, that is one thing my friends would say is shoes are amazing. I'm a sneaker person. I used to be a heel person, but my knees don't allow it anymore because I'm old and whatever. But my shoes are my thing. But then shares is you can't not have that investment side there. So for me, this is one of those situations where you can have the best of both. It's shares and shoes all the way. Shares help you buy lots of cool shoes.

    Camilla Love

    Totally. But you got to start with the shares before the shoes is my view.

    Jen Driscoll

    You do have to. Yeah.

    Camilla Love

    Agree. So if you were a superhero, who would you be?

    Jen Driscoll

    I always really wanted to fly. So I feel like the going the old traditional superwoman is really where I'm going. I think.

    Camilla Love

    You're already there. You're already there. I am.

    Jen Driscoll

    Definitely not going to say I've made it, but I do admit to practicing the superwoman pose in front of the mirror every now and again when I need to boost that confidence.

    Camilla Love

    So there's a little bit of... I can see that in you. For sure. Hands on the hips, chin up.

    Jen Driscoll

    Yeah, I.

    Camilla Love

    Got this. That way.

    Jen Driscoll

    I've got this. Definitely. That's it. So I'm going with traditional there for sure.

    Camilla Love

    It's the truth, people. It's the truth. Tell us something that no one knows about you.

    Jen Driscoll

    Well, I like to be mostly an open book, so I don't know if there's anything that people don't necessarily know. I think one thing that always freaks people out is the twin factor in my family. So my mom's a twin, I'm a twin, and I have twins.

    Camilla Love

    Which.

    Jen Driscoll

    Is fun. And there's a fraternal identical fraternal thing happening as well. But it's an amazing relationship to have to be a twin, to raise twins, and to have seen that modeled from my mom and her twin brother when I was growing up. So that's.

    Camilla Love

    A bit of a.

    Jen Driscoll

    Unique one.

    Camilla Love

    Are you in any twin studies? Any of your family are in twin studies?

    Jen Driscoll

    No, I don't think that my parents ever did anything with that. We were thinking about it with our boys because there's this small possibility that they may be identical because they do look really similar, even though they are fraternal technically. But we just felt, That's not important to know. So we're like, We'll live with the mystery. We like the mystery.

    Camilla Love

    And it's been three generations. So who cares now? Exactly.

    Jen Driscoll

    Someone else will pick up the mantle some way down the line and hopefully carry on the trend.

    Camilla Love

    Yeah. Okay, last question. A career in finance is? I think it's.

    Jen Driscoll

    What you make of it. But in my experience, it's definitely been challenging and really rewarding.

    Camilla Love

    Great. Well, Jen, oh, my God. It's been amazing to spend all this time and suck up. I told everybody that there's all these crazy nuggets, and Jen has them in spades.

    Jen Driscoll

    Well, I don't know about that, but it's been an absolute pleasure to chat to you and to reflect on a lot of what we've been able to talk about. So it makes me excited thinking about the next generation of young people coming into the industry and the career. And I can't wait to hear their stories.

    Camilla Love

    Totally. And you know what? I want to meet your aunt. She sounds like the bomb.

    Jen Driscoll

    She's a special lady. She really is. And I think she's going to be fighting for all of us for a very long time just to try to keep pushing that dial. So I'm going to do my best to follow in those footsteps and take the rest of the advice that comes from having some pretty switched on parents that are been able to push and support me at the same time, which I'm very.

    Camilla Love

    Grateful for. All in your superwoman cape? Totally.

    Jen Driscoll

    Yeah.

    Camilla Love

    But thanks for being so warm and vulnerable and telling all the stories because that's how we all learn and we really appreciate it. So hopefully you can come back.

    Jen Driscoll

    One time. I would love to. And thank you for this podcast, Camilla. Without it, we're not able to tell our stories. So thank you so much for the format and the forum and just a great conversation.

    Camilla Love

    Really appreciate it. Great. Well, everybody, the next episode of Shed's Not Shoe s will be out in a week or so. So check it out, man. And we'll see you soon.

    Jen Driscoll

    Bye, everybody.

    Camilla Love

    The information that is in this podcast, we always talk about finance in this podcast, but it's not financial advice. It's actually really careers advice. If you really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances with that. But this is all about careers advice and how finance would be a fabulous career for you.

S4 EP 1 - Meet Deanne Stewart, CEO of Aware Super

Meet Deanne Stewart, CEO of Aware Super. Deanne shares her wisdom on the importance of having a divserified skill set and what she looks for when hiring.

  • The following is a transcript created using AI technology so please forgive any grammatical imperfections.

    [00:00:00.000] - Deanne Stewart

    I want to do things a bit differently. I want to bring real humanity and real personal leadership to that role.

    [00:00:13.320] - Camilla Love

    Welcome, everyone, back to another episode of Shares Not Shoes, an insider's guide to careers in finance. I'm your host, Camilla Love, founder of F3, Future Females in Finance. Shares Not Shoes is a podcast whereby I interview some of my favourite people all with one thing in common, they work in finance. We lift the lid on who they are, how they came into a career in finance, and arm you with some knowledge about why a career in finance could be a good fit for you. I will promise that all my guests will share some amazing personal stories. We'll be open and honest and we'll inspire you. So, let's go.

    We Are in for a cracking episode today, everyone. So hang on to your seats. Our CEO series is definitely on a high with today's special guest. Today we have the pleasure of chatting with a CEO that I think I have known and admired for probably, I was thinking about it today, about 10 years. She is the CEO of one of Australia's largest superannuation funds, representing millions of everyday Aussies in the financial markets and navigating them to successful retirement outcomes. Think about that as something to have on your shoulders every day. That is an amazing thing to think about. She's also the former CEO of MetLife here in Australia and in 2001 was awarded the Feel Fund Executive of the Year. Welcome today to Shares Not Chews, Diane Stewart.

    [00:01:43.640] - Deanne Stewart

    Thank you, Camilla. It's so wonderful to join you. I'm a bit scared after that rap.

    [00:01:50.140] - Camilla Love

    Don't worry, you definitely live up to it. That's probably an understatement. Everybody, I've known Dee for a bit, and I remember the first time meeting you when you were CEO of MetLife sitting next to you at a function and just wowed by the presence that you have in a room. So you made that impact first up on me. And I'm sure you're going to do that today with everybody for the listeners today. So I'm so excited to ask you some really, really pointed and nitty gritty questions. So you ready for this?

    [00:02:21.600] - Deanne Stewart

    Awesome. Can't wait.

    [00:02:23.000] - Camilla Love

    Okay. So Dee, tell me a little bit about who you are and what you do and be personal and professional at the same time.

    [00:02:31.360] - Deanne Stewart

    Well, how long have you got? No, I'm joking.

    [00:02:34.530] - Deanne Stewart

    Short. Well, I grew up. I'm a country girl. I know. I was going to ask that question. I grew up in Bathist. That was awesome. It was such an idyllic childhood when I think about it. My parents were both, they're now retired, but they were both teachers. Bathist was just this beautiful town to grow up in, very idyllic. I have two siblings. I am now an and have been for quite some time, happily married with two teenage kids, a girl and a boy that certainly keep me on my toes, but they're truly beautiful, most of the time. From a personal side, just love of life, love of exercise, love being with friends, love travel, that life. Then on a professional side, I'm just so privileged to be the CEO of Aware Super. As you said, it's one of the biggest super funds. I try not to fixate every morning about the 150 billion and what we're doing. But it's pretty amazing. It's a beautiful industry fund. It's history. I mean, it's open to all Australians, but it's history. Having come out of the public sector is at the heart of it, we've got so many essential workers.

    [00:03:50.070] - Deanne Stewart

    Your teachers, your doctors, your nurses, your cleaners, your fireies, your paramedics, just essential workers that really make the community hum. They're the backbone of the community. Getting to serve them and make sure they get the best possible future is a real privilege.

    [00:04:11.200] - Camilla Love

    Absolutely. I'm sure that having two parents as teachers and having teachers as a big cohort, how meaningful is that.

    [00:04:22.070] - Deanne Stewart

    For you? Exactly. When I got the phone call about whether I'd consider the CEO role, I didn't have to. I jumped at it because it was like my dream job. It was like the rest of my career, which went in many different directions, was waiting for this moment. A big part of it was knowing it quite well because of seeing how well the fund did for my parents and other teachers, and the fact that I'd watch my mom and dad scroll away every extra cent they could into their super annual nuation, and now seeing them in retirement and just really getting to live, quite frankly, a much better life than what they... With all the financial hardship growing up, they're now getting a wonderful retirement because of what they put into superannuation. So, yeah, it's pretty cool.

    [00:05:19.250] - Camilla Love

    That is amazing. Amazing. Now, how did you end up doing uni in the city coming from country town?

    [00:05:28.470] - Deanne Stewart

    I applied to this amazing Coop scholarship at the uni in New South and was very lucky to get it. So that was my ticket to Sydney. I got to do Bachelor of Commerce at Uni of New South and I did marketing on the one hand and finance on the other hand. So it was quite good. It definitely got both sides. It's fantastic, isn't it? Because it gets both sides of your brain working, the creative and the numbers.

    [00:05:59.620] - Camilla Love

    Was it something at uni or was it before uni that sparked you into going into a career in finance?

    [00:06:07.720] - Deanne Stewart

    I think it actually was. Well, it's interesting. I think it was a love of math. I always loved math through high school. Then you go, Okay, well, what do you do with math? You could be an accountant, you could be an actuary. There's this whole thing called investment markets. Wow, that sounds really interesting. I think I just wanted to do something that was quite maths orientated, but I also had a deep love and wanting to understand more about human behaviour. That was the essence of the marketing side, right? What drives consumer behaviour? It was that double combination, not sure where that would then lead me. Then as a graduate coming out of that, getting an opportunity to be a graduate trainee at BT Funds Management or Bankers Trust at that time, and getting the go in rotation in a few different roles. Some were on the investment side, some were more on the marketing side, and getting to explore what worked, what didn't work. I don't know that there was a moment in time that I was like, It's definitely finance. It was something I lucked upon. But I think it was the love of math that lent me in that direction in the first place.

    [00:07:25.070] - Camilla Love

    It's funny that you say that because you strike me as much more a people person. And I love and similar to me in that, that mix of finance and marketing together enables you, both brains and both loves get together in this symbiotic relationship Because we talk about the passion for math because a lot of people I'd speak to on this podcast have a passion for math. But you don't have to be the biggest math geek to be in.

    [00:07:56.030] - Deanne Stewart

    Finance, right? No. And certainly what I've discovered since is that's almost a bit of a misnomer. But actually, it is your much more your deeper understanding of humans, humanity, the big trends in society that makes you a far more astute investor, one way or the other. Sure, you need to have some good underlying math skills, but actually that is one very small component, unless you're going to be pure quant, where it does tend to be far more mathematical. A lot of it is much more your read on humanity and on society and what's going on than maths.

    [00:08:39.430] - Camilla Love

    Yeah, indeed. Now, you mentioned your formative years at BT. Now, for those of you out there, BT, who don't know, BT in the 90s was the place to be. And you can sit here today and see amongst the top echelons of the finance industry, BT alumni running money, running businesses. How was that for you? Probably not even knowing where all these people would go in the future and where indeed you would go in the future. But how was that formative years? What was the impact of that in your career?

    [00:09:24.120] - Deanne Stewart

    It was pretty awesome. It's had so much impact on my career, actually. It was a group of such smart individuals, a lot of them not having come from privileged backgrounds and just really wanting to make a difference. You were definitely in the presence of very bright people. But the other thing that I loved and was so formative to me is I was chucked in completely different experiences really young. Started out as an investment analyst. Then they were starting up the institutional marketing team. This amazing woman who has since passed Sheena Stoke said, Hey, how about you have a cracker helping start up the institutional marketing team? Now, I was 21 years of age. Who does that?

    [00:10:13.610] - Camilla Love

    No.

    [00:10:13.900] - Deanne Stewart

    One. Then had amazing opportunity to join a great team on the property side, then moved over into advertising and market research. Now, all of that happened in my first four and a bit years. I look at that and I think, You know what? That was them just backing me, backing potential over you have to have done everything before you're given an opportunity. I've remembered that. Well, I had the fact that I got so many different experiences has actually really helped in terms of a CEO type of role. But then, secondly, I have to remember that. How do we make sure that we give really amazing young talent through lots of opportunity based on their potential, not on all the boxes that they've already ticked.

    [00:11:01.610] - Camilla Love

    So I was going to ask that question, too. How do you embed that? Because that could be really difficult because that can be career risk for managers, particularly, who go, This person is really good over here, and I think it has way more potential than just what they're doing. And let's throw them into doing something entirely outside of the square and outside of the box for them. How do you encourage and enthuse your management team to be able to do that?

    [00:11:33.690] - Deanne Stewart

    It's a couple of things. One is, I think when you look at all the roles that you've got, some roles you are going to need someone to come in with really deep experience that's seen all the highs and lows, and you need a really experienced pair of hands. But a lot of roles, actually, what you need is much more around mindset behaviours and and that potential. Certainly making sure for me, when I'm looking to hire anyone, and I certainly talk to my team about this all the time, I'm like, mindset, values, and potential is so much more important. T hat's what I look for when I interview. I think that combined with having a really good mix. You can't necessarily just hire on potential for all roles, but certainly, I would say most roles you can.

    [00:12:30.630] - Camilla Love

    Yeah, it's an interesting one because you end up sometimes in your career, you end up in that silo just being a really good technical analyst or you're technically good at one thing. But then to try and get that breadth is really difficult. And to find a manager who can see that in you is amazing and then cut you off into different things. So you've been in finance for a long time, I won't say how many years. Thank you for sparing me that. Exactly. And the industry has changed a lot. When you reflect on that, what are the major changes that you think were instrumental to where the industry is at now, and indeed where you are at now personally?

    [00:13:20.410] - Deanne Stewart

    Well, I think one of the hugest changes in Australia is really, and of course, I'm probably seeing my own shop here in superannuation. If you think about it, this year, superannuation, as we know it, with compulsory superannuation, is 30 years old. That's pretty young in the scheme of things. But if you look at where most of the capital in Australia now sits, it sits within the superannuation system. It's just ticked over three and a half trillion dollars.

    [00:13:53.890] - Deanne Stewart

    That makes it the third largest asset pool in the world. That's extraordinary when you think about it. The changes that I think are certainly occurring is you're certainly seeing more that is superannuation orientated than non superannuation orientated. I think the real positive that I don't think we've completely grasped yet is that what that means is that companies and investors can be and should be much more long term orientated much more about the sustainability of organisations 10, 20, 30 years out because that's what we're investing for. We're investing for people's retirement. We're not investing for tomorrow's quick buck. I think you will see some really big changes over this next decade as more and more of the super funds internalize, bring some of their investment expertise inhouse and have much more that long term horizon, together with their external investment managers that also are directed by the super funds to be far more long term. I think that change is slowly occurring, but I think it will really speed up in the next decade.

    [00:15:20.430] - Camilla Love

    I think that's a really good insight because you're right that everyone's looking at markets every day and high turnover and all that stuff in portfolios. But actually that sustainability and sustainability in its whole sense of the word in the longevity piece and the stakeholder piece. And it's not necessarily all about shareholders and shareholder return anymore. It's about stakeholder outcomes. I think that that's a really good point to take away. So just changing tack a little bit. One question that I'm... This is a personal question for me to ask because I've got the mic, I can do this. How did you make the transition to CEO? Was it difficult? Did you have a sponsor or was it just hard work and good luck? What advice would you give to those out there who are keen to get there in the top echelons of business?

    [00:16:21.780] - Deanne Stewart

    It probably was all of the above. But look, there's a couple of things. I think first of all, I think for me, it certainly started about wanting to be a CEO, but hopefully for the right reasons. What I mean by that is I've had this restlessness from when I think I first began back at BT as a 20 year old, of wanting to make a real difference and working out that finance and capital markets had so much power to have a positive impact on the community, on the economy. The more and more senior I got, the more I could have that impact. But also seeing just incredible people in our industry, but seeing possibly too many leaders that had come up through a very technical background but weren't necessarily great people leaders. It was this dual feeling of, Wow, this is amazing. How do I get more senior because I want to have more impact? But also, secondly, I want to do things a bit differently. I want to bring real humanity and real personal leadership to that role. That was where my desire, quite frankly, to be CEO came from. Then I think the couple of things that have really helped me, first of all, and I do say this to lots of young people that coming through, is do not get so focused on a career ladder and just all you want to do.

    [00:18:01.940] - Deanne Stewart

    Because before you know it, you get so technical and you might get the next senior level and the next senior level in a real technical field. But actually having a bit of a lattice, so you go a bit here, a bit there. If I look at my career, I've been on the investment side, I've run contact centres and operations, I've run marketing, I've run digital, I've run major transformation, so I've been in life insurance, I've been in wealth, I've been in asset management. I think it's that really collective, different experiences that in a way helped me be much more ready for a CEO. Together with I do think you've got to be much more of a systems thinker. You've got to be able to join the dots. It isn't just about operational expertise or investment expertise or people expertise. It's how do you join those dots and provide real clarity in the future direction, but be always on the alert for what's going on in the broader environment. That was really helpful. Then finally, you mentioned it, it is great mentors and sponsors and people willing to back you along the way. I remember one time when I got a huge promotion when I was at Merrill Lynch over in New York, it was this amazing chief operating officer who just backed me into this role.

    [00:19:23.530] - Deanne Stewart

    I'd only been in the organization for six months. I was way more junior and way younger than the two managing directors that quite frankly should have got the job or I thought should have got the job. I remember him offering me the role and I burst out crying because I was like, Well, it was genuinely a feeling of not feeling worthy. How ridiculous.

    [00:19:47.650] - Camilla Love

    Totally not ridiculous.

    [00:19:50.850] - Deanne Stewart

    He was just like, You got this. You've absolutely got the potential and the runway and I'm backing you. I am forever grateful for that. I definitely think it's a bit of all of the above and a fair dose of luck as well.

    [00:20:07.580] - Camilla Love

    I think luck is an interesting one because no matter how good you are and how much potential you have, being in the right place at the right time with the right people around you is difficult to orchestrate, right? But I love your take away of that intersection between different aspects and different career collection points is probably what I'd describe it as, to make you a better leader, a better CEO, that intersectionality of it.

    [00:20:45.930] - Deanne Stewart

    So.

    [00:20:47.680] - Camilla Love

    As a CEO, what keeps you up at night? There's a big pause.

    [00:20:55.710] - Deanne Stewart

    Yeah, I'm like, What's keeping me up at night? But look, I have got a lot better, I have to say, of not getting so caught up in my job that I have too many restless nights. But certainly at the moment, it's probably three things. One is certainly what's going on in the markets at the moment. I mean, it's so volatile. And so it's like, Oh, are we on the right path? Are we doing the right things? Because ultimately, we've got 1.1 million members retirement savings, and we've got to make sure we're doing our very best. But we're also going through a huge digital transformation and I really believe it's going to be market leading. The team are doing an awesome job. But when you do something of that order of magnitude, it's certainly the biggest digital transformation I'd say in industry fund land. You want to know that things are really well managed and the team are doing an amazing job. But things like the ASX announcement.

    [00:21:58.340] - Camilla Love

    Yesterday, I'm like, Oh, okay, these things.

    [00:22:00.790] - Deanne Stewart

    Can go horrible.

    [00:22:02.430] - Camilla Love

    That's a big number.

    [00:22:05.200] - Deanne Stewart

    Exactly. Then the final one is really around our people, because coming off the back of several years of COVID, we've undertaken several mergers. We're doing this amazing digital transformation. We've just got this incredible team. But you've constantly got to be worried in many ways about, have you got the right balance of pushing people forward and being really ambitious, but really taking care of people's wellbeing, and that people are on that journey with you. Particularly in this very hot talent market, that people feel really motivated and engaged. They are probably the big threes of my mind at the moment.

    [00:22:46.310] - Camilla Love

    Yeah, talent's an interesting one. I was talking about with somebody else this week. It is coming down to the values and the purpose and the culture of the organization. So how do you get the right people in, build the right culture as the leader, essentially, because leadership comes from the top.

    [00:23:10.990] - Deanne Stewart

    Well, you're speaking to my passion, but I also know you're speaking to your passion here. You are amazing, I have to say, on this, Camilla, and both what you do with F3, but way beyond that. You are such a person that's purpose and making a difference. It oozes out of you. I know you know this. But I think this is where we are quite kindred spirits, because for me, purpose and values is everything. I would always say to someone, before you take a job, really do your homework of what is the culture, what are the leaders, but are they really true to their purpose and values? Because I do think it's your true north. Most people want to come to work work and feel like they're learning and growing and contributing to something that makes a positive impact on society. If you are not clear what is the role that you play and what is your purpose, then it's very hard to feel motivated beyond just doing your day job. T hat's where the discretionary effort comes from. I certainly, from an aware super perspective, we created our purpose, really bottom up. We had a pretty awesome team that went and did 40 workshops across the organization to understand what people's why were.

    [00:24:37.330] - Deanne Stewart

    What was your personal why? But also, why did you either join this organization or why have you stayed? T here were these beautiful words around, Well, we get to create the best possible future for our members, and they're incredible human beings. But also, we get to make a real difference, particularly running so much money. A ctually, it was one workshop where one of the people said, You know what? The thing I love about Aware Super is that we get to be a real force for good. We use those words to really shape up the purpose, which is to be a force for good, to shape the best possible future for our members, their families, and the community at large. It just so rings true in our organization and what we get to do. We've really taken leadership roles in sustainability, in things like the climate change transition, in housing affordability, as well as earning really high returns. The two are not mutually exclusive. In fact, they are symbiotic. That really is at the heart. That drives people. It's absolutely when I talk to people, Why are you still here? They're like, I so believe in the purpose and values of this organization.

    [00:25:55.000] - Deanne Stewart

    I could wax lyrical about this all day long, and.

    [00:25:58.160] - Camilla Love

    I know you could too. Totally. I could probably ask 20 questions further, but we might bore people.

    [00:26:04.940] - Deanne Stewart

    We'll do a separate podcast on this. Yeah, maybe we could do it. Exactly. But it's got to be real, right? I get so frustrated when I see organisations that have on their wall purpose and values, and then you just go one layer down, and it's all BS.

    [00:26:24.150] - Camilla Love

    It's crickets down there. It's empty. And yeah, I totally agree. The organisations that talk the talk and walk the walk, the organisations that you see talent flock to because they are full of purpose and that purpose for good. But they also have a values alignment along their entire stakeholder chain. And that is such a strong bond.

    [00:26:59.680] - Deanne Stewart

    All right. I'll give you one really good data point here. It's a funny dilemma that we've just faced. I just talked to you about this amazing digital transformation that we're going through where we're really creating the simplest and most helpful member experience for super members. We just really want to own that in the marketplace. The team had budgeted for a certain degree of turnover in the team, right?

    [00:27:26.320] - Camilla Love

    But.

    [00:27:27.370] - Deanne Stewart

    We've got so low turnover in the team that they came to me the other day saying, Well, it's costing a little bit more because we've got so little turnover. I'm like, Wow, okay, well, that's pretty amazing. That's great. Considering the degree of change in the industry. But it's because the people on the team are so dedicated to it, and they so see the purpose, and they so see the difference they're making. It really does hit the bottom line.

    [00:27:58.520] - Camilla Love

    That's so fabulous. It's just a testament to the team that you lead also, and pushing those values down, and then being astute to those values down into the next layer, and then the next layer, and the next layer. So I love that. So just want to turn slightly, and you mentioned it early on, and I'm a big proponent of this, about being the best person you can has this mind, body, soul, as well as career purpose. So how do you make sure you're on as a physical and mental person, like wellbeing, to match who you need to be as a CEO? Because I see you around this shop and all I see is smiles, which is awesome. But surely there's points in time where those smiles are upside down. So talk to me about how you manage the stress and the complexity and the positivity that comes from your role?

    [00:29:06.050] - Deanne Stewart

    Yeah. Look, I've definitely got battle scars, so I wouldn't ever want to project that life is just in one direction. I think most people have battle scars, and those that say they don't are probably just lying. I think part of it does come from those battle scars and really learning. But a big part of it is just that self reflection. If I think about, I've definitely had a couple of points in my career where I lost focus or I lost what my own individual purpose was. I found myself just working so hard to just keep up, probably on the outside looking like things were fine. I was getting promoted. I was being given extra work, et cetera, but on the inside, I was I was just burning out, basically. When I looked back, I was working huge hours, but it was probably not really about that. It was the fact that I felt really in an environment that wasn't aligned to my values, and I had lost sight of my purpose. A ctually, it was reconnecting with that and being really clear about what really matters to me, how I want to make a difference, what values in an organization have to be there for me to thrive, combined with really setting boundaries from a wellbeing perspective so that t's not to say you don't have crazy weeks, but you can't have crazy weeks become crazy months become crazy years and expect to sustain that.

    [00:30:55.630] - Deanne Stewart

    It was really about coming back to my purpose my values, and also my boundaries that really, what are the things I've got to have in my life that give me joy, that sustain me?

    [00:31:09.570] - Camilla Love

    How do you do that? Because sometimes when you're in that dark hole of months of long hours and all that stuff, is it I'm going to go for a run, or I need to have a circuit breaker somehow. What is it for you that might have a mindset shift?

    [00:31:27.190] - Deanne Stewart

    Well, for me, it's funny. And I talk about boundaries a lot, and this was taught to me by the wonderful Penelope, who was a career coach of mine, of you've got to be clear. What are the couple of things in your life? And those couple of things can change as life evolves. But absolutely, you have to have in any given period. And so for me, I think about it over a fortnight because over a week is probably a little too hard to manage. That absolutely needs to be there because they give you joy. So for me, it is exercise. If I do not get three or four lots of exercise in a week. Me too. It's not worth knowing me. No, me neither. Then my second element is sleep and I've got to have a good night's sleep. Now, occasionally, I'll have to be late or I have to be working late, or whatever. But most nights, I've got to have, sounds a bit boring, seven or eight hours sleep a night. That just hasn't changed for me. So there's some fundamentals. And then for me, it is definitely about having time with the family.

    [00:32:31.450] - Deanne Stewart

    If I go for too long where I'm not having... What I mean by time with the family, I mean quality time. It's when you are not thinking about work, you're truly dedicated. So that for me are the key things. Now, when the kids were younger, one of those ones was I needed to be at the school gate at least one day a week. And this is before we all got way more flexibility in our jobs, which is one of the absolute silver linings, I think, of COVID for many office work jobs. That has clearly changed because the kids clearly as teenagers, don't want me at the school gates any longer.

    [00:33:07.700] - Camilla Love

    Daddy, mum.

    [00:33:08.330] - Deanne Stewart

    No. Exactly. That for me is really where it's at, is getting really clear what those couple of things are, and just making sure that you don't cross the line of not giving them the credit that you need to give them.

    [00:33:25.620] - Camilla Love

    Yeah, indeed. I have a last question, and I ask this everybody, and everyone has a different take, which is why I ask it. I'm always learning something every time someone asks it is, what is the most valuable advice you've been given, and why has it resonated with you so much?

    [00:33:47.990] - Deanne Stewart

    Oh, do you know? I found a much better way of articulating this recently. It is to learn from today to make tomorrow better. The reason I love it, and that is a much better articulation than what I used to say, what I used to say was more like, Don't take yourself too seriously, just work out what you've learned today and apply it tomorrow. Because I think particularly for those of us who grow up as perfectionist pleases, which is definitely the category that I fit it into, you'd always be bashing yourself up, and you'd be your own worst self critic. It would stop you from doing certain things, or it would stop you from feeling great about yourself or what you were doing. For me, that is definitely a mantra. But it's also a mantra if you think about it in a learning growth mindset. Okay, well, what can I learn from today to make better tomorrow? I think if you've got that mindset, you're afraid of a hell of a lot less, and you're not afraid of failure. I think fear is so rife through our industry and something that people talk so little about, but it actually inhibits most people.

    [00:35:05.800] - Deanne Stewart

    So for me, I feel like I have a hell of a lot less fear with that advice resting on my shoulders.

    [00:35:14.150] - Camilla Love

    Yeah, definitely. And that could be a whole another podcast talking about fear in the industry. Oh, my gosh. We could have five podcast about this one. We got a series going on here. Because I agree with you because the ability to... Our industry takes risks every day, but that ability to take risk without that reflection and that mindset, whether it be a personal risk or investment risk or any other risk, does hold you back, really.

    [00:35:45.980] - Deanne Stewart

    Spot on. And if you don't do enough self reflection, then there's so many people that don't realise that in themselves. Totally.

    [00:35:55.440] - Camilla Love

    Oh, my gosh.

    [00:35:56.800] - Deanne Stewart

    So deep. Stay tuned.

    [00:35:59.160] - Camilla Love

    Stay tuned. Next time. So we're at the end. I've taken up way too much of your time already, but super excited about my quickfire questions. Have you listened to any of my podcast? Do you know what you're about.

    [00:36:11.490] - Deanne Stewart

    To get into? I have. I'm like, Oh, dear.

    [00:36:14.980] - Camilla Love

    So I've got some cracking ones for you today. So remember, first thing that comes into your head.

    [00:36:22.650] - Deanne Stewart

    It comes.

    [00:36:23.070] - Camilla Love

    To my mind. Okay, all right. Okay.

    [00:36:25.710] - Deanne Stewart

    What happens if nothing comes into my head?

    [00:36:27.680] - Camilla Love

    Well, you could say blank, but there wasn't there was a huge big pause. No, they're pretty simple. They're pretty simple. Okay. How would your friends describe you?

    [00:36:42.800] - Deanne Stewart

    Extraverted, caring, a bit funny, and very driven.

    [00:36:49.970] - Deanne Stewart

    I wouldn't say too funny, a bit funny.

    [00:36:53.310] - Camilla Love

    A bit funny as in funny odd or funny? Could be both. Okay. What is the most important money lesson you've learned?

    [00:37:09.870] - Deanne Stewart

    Well, I'm going to have to say this clearly is save a bit from the moment you start earning. Just put a little bit away, even if it's just a dollar, just that magic putting of compound interest is the biggest thing.

    [00:37:26.180] - Camilla Love

    What did they say it's the eighth wonder of the world. Yeah, exactly. My hidden talent is?

    [00:37:37.110] - Deanne Stewart

    Well, actually, I have told a few people this, my hidden talent is Zumba. I am pretty Well, I wasn't awesome when I started out.

    [00:37:47.820] - Camilla Love

    I actually looked ridiculous.

    [00:37:50.280] - Deanne Stewart

    But now, I've got some moves. You're down. Yeah, I'm down.

    [00:37:54.330] - Camilla Love

    Great. I might have to join the class. I am not so down.

    [00:37:57.960] - Deanne Stewart

    On the work. Definitely. You have to. All right, we'll talk after.

    [00:38:01.830] - Camilla Love

    The podcast. Okay. Could be slightly embarrassing. On my bucket list is...

    [00:38:09.180] - Deanne Stewart

    Well, we as a family really want to go to Africa. We've spent time in South Africa and going to another part there. But I really want to see the migration, and I just haven't. So that is definitely on my bucket list.

    [00:38:25.630] - Camilla Love

    That would be fabulous.

    [00:38:28.900] - Deanne Stewart

    If.

    [00:38:30.510] - Camilla Love

    I was a superhero, I would be...

    [00:38:34.960] - Deanne Stewart

    Oh, the first thing that came in mind is Wonder Twins. Do you remember the.

    [00:38:40.230] - Camilla Love

    Wonder twins?

    [00:38:40.840] - Deanne Stewart

    No. Tell me. When I grew up, wonder twins, power, activate, fomal, and ice cube. These were twins. I always wanted to be a twin. I grew up with twins. They were awesome friends, and I always wanted to be a twin. There was Wonder Twins, and they could basically fist pump and then turn themselves into anything they wanted.

    [00:39:01.550] - Camilla Love

    So.

    [00:39:02.440] - Deanne Stewart

    I wanted that superpower. Now I just want to teleport. I just thought teleporting would be a very cool superpower.

    [00:39:10.670] - Camilla Love

    I call it the beat me up Scotty. If we could have a beat me up Scotty and I can be in Paris for the weekend, so much fun.

    [00:39:20.350] - Deanne Stewart

    Or you can just take me with you. Yeah, exactly.

    [00:39:26.250] - Camilla Love

    Who do you admire the most?

    [00:39:29.900] - Deanne Stewart

    That's a tough one. I admire so many people. I admire people that are really putting themselves out there and making a difference. I know that's a cheap answer, but it's the first thing that comes to mind. I admire Gandhi and Dalai Lama and people like that that are incredible. But in an everyday sense, I just love seeing people step up and make a difference.

    [00:39:54.890] - Camilla Love

    That's actually really lovely to say.

    [00:39:58.790] - Camilla Love

    If you had to invite anyone alive or dead to dinner, who would it be and why?

    [00:40:05.250] - Deanne Stewart

    That would be very cool. Well, actually, talking of the Dalai Lama, I would love to have dinner with the Dalai Lama and just learn.

    [00:40:15.550] - Camilla Love

    And soak.

    [00:40:16.310] - Deanne Stewart

    It all in. Soak it all in. Because certainly in our Western world, we are so time poor, we're just running from one thing to another. I just feel like we've got so much to learn from people like the Dalai Lama. I'd definitely invite him. Who else? I'd love to invite people like Lincoln and Churchill and amazing people that have been amazing at these absolute moments in history. So that would be pretty cool. Then just for humour's sake, it would be fascinating to have someone like Trump at dinner, wouldn't it?

    [00:40:59.920] - Camilla Love

    Well, at least you'd have great conversation.

    [00:41:03.660] - Deanne Stewart

    Yeah. Well, I don't know if you'd have conversation, but you might have one way communication. But yeah, I'm curious.

    [00:41:13.300] - Camilla Love

    I agree. My view on that stuff is that you should have people to dinner that actually are at differing ends of the spectrum or challenge the dinner party conversation. T hat's definitely one.

    [00:41:27.680] - Deanne Stewart

    Absolutely. It's like whenever I'm in the States, I always watch Fox and CNN just to see what's really going on. What's going on?

    [00:41:36.720] - Camilla Love

    Okay. My favourite book is...

    [00:41:40.850] - Deanne Stewart

    Do you know what? I've just finished reading, so I have to say this because there's lots of great books when the Krood Act sing. Have you read that?

    [00:41:49.550] - Camilla Love

    No.

    [00:41:50.800] - Deanne Stewart

    Well, there's a movie out now. I haven't seen the movie. I've just finished the book. It is beautiful. It is so beautifully written. Yeah.

    [00:42:00.310] - Camilla Love

    I have to put that on my list for my very long holiday that's coming up. What really bad movie do you absolutely love?

    [00:42:11.240] - Deanne Stewart

    My sister and I, although my sister watched it way more often than I did, but growing up, we were quite addicted to dirty dancing.

    [00:42:21.800] - Camilla Love

    That's not a bad movie.

    [00:42:23.660] - Deanne Stewart

    No. Nobody puts baby in the corner. No one does.

    [00:42:28.450] - Camilla Love

    Oh, Patrick Swayze. Oh, my God. He was so good in that.

    [00:42:33.540] - Deanne Stewart

    He was. I know. It was a beautiful love story.

    [00:42:38.040] - Camilla Love

    So black.

    [00:42:39.130] - Deanne Stewart

    I don't know that I'd say it's a great movie, though. That's why I was like, Oh, yeah, that's a really good one. My sister got up to watching it, I think, 16 times.

    [00:42:48.190] - Camilla Love

    I remember being banned from watching it as a kid because it was M, from my parents. It was M and I think it came out. And I think I was probably 12 or 13, everyone would be talking about it. And I'm like, I'm just going to... When they're out, I'm just going to watch it. I'm glad I did. I don't think I.

    [00:43:05.910] - Deanne Stewart

    Probably watched it 10 times. It's definitely the worst movie you could have watched as a.

    [00:43:07.970] - Camilla Love

    12 year old. Yeah, definitely. Okay, last question. Describe in three words why a career in finance is awesome.

    [00:43:15.830] - Deanne Stewart

    Catalyst for change.

    [00:43:18.350] - Camilla Love

    That is fabulous. Oh, my gosh. We could do this for hours, I think. But I'm going to stop there. And thank you for all your advice today. I loved the nexus of your parents as teachers and in the job and the people that you represent today and achieving them, their superannuation outcomes. I love the fact that you're a country girl at heart that ended up in New York and has now brought your skill set into the Australian environment. I love that that you'd love to invite the Delai Lama and Trump to dinner at the same time.

    [00:44:07.670] - Deanne Stewart

    It's pretty.

    [00:44:09.480] - Camilla Love

    Crazy, hey. That's crazy. But thank you so much for your time and thoughts today. Really, really appreciated it. I hope you'll do it again. I really do.

    [00:44:21.630] - Deanne Stewart

    Thank you. I've so enjoyed the conversation. And thank you for your generosity, both to me, but also to so many people in the industry. You are an absolute role model. So thank you.

    [00:44:32.240] - Camilla Love

    Thanks. Thank you. Well, until next time, everybody, we'll see you soon. The information that is in this podcast, we.

    [00:44:52.630] - Speaker 3

    Always talk about finance in this podcast, but it's not financial advice. It's actually.

    [00:44:57.200] - Camilla Love

    Really.

    [00:44:57.670] - Speaker 3

    Careers advice. If you really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances.

    [00:45:07.450] - Camilla Love

    With that.

    [00:45:08.130] - Speaker 3

    But this is all about careers advice and how finance will be a fabulous career for you.

S3. Ep5 Get to know Camilla Love, the Woman Behind F3 and Shares Not Shoes.

Jodi Pettersen from Season 1 of Shares Not Shoes comes back to put your regular host, Camilla Love in the hot seat. Get to know the woman behind the podcast, Fthree and eInvest.

  • The following is a transcript that has been created using AI technology. Please forgive any grammatical imperfections it may have.

    Jodi Pettersen

    You need to be your number one cheerleader, right? So no one else is going to be your biggest cheerleader except for you.

    Jodi Pettersen

    Welcome back to Shares Not Shoes Podcast. The Insider's Guide to Careers in Finance. My name is not not Camilla Love. It's actually Jody Pettison. And the reason why I'm hosting today's podcast will become very clear shortly. Cherscot Shoes podcast introduced those that work in finance and uncovers the personal stories of the who, what, when and how of careers in finance. So let's dive into it. On today's episode, I am interviewing Camilla Love, the actual founder of Shares Not Shoes podcast, the founder of F Three and all around awesome person. This has come after many requests from Shares Not Shoes listeners to really find out what's Camilla's story. She's the one asking all these questions. But let's pull out their uno reverse card around and discover what Camilla is all about. So thank you for stepping on the other side of the podcast today, Camilla.

    Camilla Love

    Thanks, Jodi, for saying yes to be the new moderator. You might have a permanent job, so watch out.

    Jodi Pettersen

    You better watch out. Hey, this is my first go. Excuse the listeners. Hopefully I can meet up to your expectations. So should we dive right in?

    Camilla Love

    Sure. Absolutely.

    Jodi Pettersen

    Obviously, Camilla, you founded F Three, but what is it that you do besides F Three? Because that's not your day job, is it?

    Camilla Love

    No. And a lot of people don't actually know what F Three is, so let me start there. So, the founder of F Three, and you mentioned that. So F three stands for future females in finance. And what we aim to do there is encourage and nudge the next generation of female talent into the financial services industry. And we target girls from year ten all the way through to the end of their journey at university. And the backbone of it is an online work experience programme, which is seriously fabulous. And you got to see a little snippet of it this morning, which is fabulous, and it warms my heart. There isn't a week that goes by that someone's not telling me a really fabulous story about the people they've met or the new job that they've got, and that just makes my cup really full. But we can go into F Three at another time. But what I do outside of F three. And this shares not shoes. Podcast. So I am a mom, and I'm a mom of two children and two dogs and a wife, which is really exciting. I'm also the founder of Einvest, an actively managed ETF business we found within the perennial group here in Australia.

    Camilla Love

    So the business runs just over $100 million in assets, which is pretty exciting. So I started that a little while ago. We've got now four actively managed ETFs out on the market today that anyone can trade. And I have a number of different hats. So I'm a board director I sit on, do a lot of work within the universities, I do a lot of work within my old school I went to in the start up and angel investing segment. But I've been in the financial services industry for over 20 years now and I've really spent most of my time on the marketing, client service and sales side of a buyside firm, which is perennial. What we do there is essentially all about marketing and promotion of our investment capabilities in house. So Einvest is just another feather in my bow on that segment.

    Jodi Pettersen

    And full disclosure to listeners, I am also a team member at Einvest and we'll find out later if I am the favourite team member.

    Camilla Love

    Could be.

    Jodi Pettersen

    But honestly, I don't know anyone who does juggles more than you do, and with such energy and confidence, it astounds me on a daily basis. But let's wind it back to how you actually got into finance. I'm sure you could have done anything. Why? To finance?

    Camilla Love

    Yes. You know, I really wanted to be in the arts sector. When I did my MBA, I actually did a career deep dive in whether I should actually look at buying and selling art, corporate art, on behalf of big companies out there, and I love all that sort of stuff, but really, that is my passion outside of work. So I didn't necessarily think that that would be a really good career choice for me. But why did I choose a career in finance? And that really comes down to a love of business studies and commerce, a love of people and understanding, decision making and strategy and I love all that sort of stuff, but really, it actually pricked my interest when it's all about what I describe as my international man of mystery. That guy knows who he is. And it was my godfather, so he spent most of my younger childhood offshore, outside of Australia in New York and Tokyo when I was growing up. So every summer he would come down here and come and see my parents and we'd hang out and everyone had been all super excited about where he had been, which Global City had been to in the last month, say, for example, and what deals he had done and the people he had met.

    Camilla Love

    And these stories really invigorated my interest in financial services. The funny thing is that no one actually knew what he did, but what I did was say, I don't know what you do, but I'm just going to do that and fast forward. And he's working at Citigroup and having a really interesting time. So that's how I sort of loved finance and that's why I knew early on why I wanted to go in there. But I tell you what, everyone thinks that you have to be a whiz, bang, smash it out of the park maths geek. And I definitely was not that. As I mentioned before, I'm a real people person and solving problems. And sure, I can do the math, but it doesn't get me out of bed every day. But finance definitely attracts people like me as well because it really is a people related industry and a problem solving related industry and that's why I love it.

    Jodi Pettersen

    What I love about finance is you really don't need to be that like master to succeed in this space from that moment of deciding at a young age to go into this space until more recently when you set up F Three, lots has happened. What was it on that journey that inspired you to create a three?

    Camilla Love

    Yes, a lot of different things actually. So I guess it was a reflection on my journey into the industry and the fact that there weren't a lot of females around at the time that I wanted to look at moving in. I remember in year eleven doing a business studies assignment and interviewing someone at County NatWest, which doesn't actually exist anymore here in Australia about what she did for a role. But I can't even remember any other females around me in my parents circle, for example, who were accountants or anything like that or in finance other than my godfather. So there's that. So that's sort of that reflection on 15 years in the industry. I represented at perennial a really talented group of investment professionals, but in reality there were no females at the time that I started F Three and thankfully now that has changed and changed quite substantially and I found it very hard to affect change on others if I couldn't make change myself. So I set out building F Three because I really wanted to turn work experience and the experience of the female journey within financial services and getting into financial services upside down, shake it all about, put it all back together and see if we can change the way that we do.

    Camilla Love

    It really meaningfully and I really wanted a grassroots, scalable approach to it and that's what we've come up with, with F Three. So for all those F Three girls out there, congratulations on getting through all that work experience and coming into the industry. And I know there are a lot of them. So it is a meaningful part of my life giving back into the industry that has given a lot to me, but also changing the industry for the better. Absolutely.

    Jodi Pettersen

    And I think I don't know about you, but I've sat into some of these presentations that F Three interns have made and I'm just astounded at the quality of their presentations and the research that they do. So the fact that you're getting these talented women and shoving them boardrooms yeah, I see it. Once they're in the boardrooms, they knock.

    Camilla Love

    Everyone away, they shine. It's a supportive environment and it's really important to create that. So that it really is a big fat nudge to show these talented university and school students that they can actually do this, no problem, give them the confidence that they need. It's really important to be part of that journey, to actually say, yeah, I can do this and let's take a big step into the industry.

    Jodi Pettersen

    I love it. So I guess jumping off from that as well. You've clearly helped a lot of young women enter into this space and I imagine we'll continue to do so in the future. I know how much demand there is for young women to be entering this programme and the demand of corporates to really accept them into their offices. What is it that you've learnt from s three students?

    Camilla Love

    A lot of different stuff and it's really about the next generation's views and eyes and attitudes on problem solving and whether that be a social media bent or whether that be more focused sustainability bent, whether that be really purpose driven. There's a lot of different stuff. But in reality, if I reflect on it the same feelings that I had 20 years ago on entering the industry, these people and these talented females having the same trepidation, is this right for me? Am I going to find cultural alignment of my values? Can I do it? All of that is the same, but it is just a slightly different lens with a slightly different purpose and okay.

    Jodi Pettersen

    You have been working under the perennial business of which Einstein are part of in a number of different roles over 20 years now, which to work for the same organisation for 20 years is quite unusual in Australia at least. How did you do that? What was it like?

    Camilla Love

    Yeah, funny. I guess there's a couple of things that are really important. So the ability to take big steps and risks within your career in a comfortable environment and perennial has given me that a number of times throughout my career. Whether that be taking the first job, whether that be getting my first promotion, whether that be doing offshore business development for a period of time, whether that be starting invest, it was all risky and it was a comfortable working environment and comfortable culture for me to be able to take that risk. Also thing is also about the leadership within the organisation is really important. So people who are aligned with my values, who care about me, who want to see me do my best, I think that is a really critical part of why I've stayed for so long. And working with people you really enjoy, so not only your boss, but also the peers that are around you, the intelligence, the ability to have difficult conversations, provide good quality feedback to each other without repercussion, I think is really important. I think that growing the new talent in the organisation and showing being able to allow them to shine is also really important.

    Camilla Love

    So that's why I've stayed for so long. I've taken a lot of risk, I've done a lot of different things and I found renewal each time. So it's not that I haven't looked outside for sure, because you have to keep yourself aware with what other people are doing outside. But is the grass greener or is it just a different colour? That's essentially what I'm always assessing, whether is the grass greener and sometimes it's not.

    Jodi Pettersen

    Yes, I imagine you get lots of calls from recruiters because you're such a star and yet don't tell. You're going to get flooded now, girl. Once they hear this, I'll be like, oh, Camilla. Because I know how much of a star you are in this industry. And, yeah, the fact that you continue, obviously you make that choice all the time and this is still the best place that I want to be.

    Camilla Love

    Yeah, but remember, that's pretty cool. Yeah, I would say there's a couple of things. So I think the best piece of advice that I was ever given, and it was given to me by my boss, was essentially, you need to be your number one cheerleader, right? So no one else is going to be your cheerleader except your biggest cheerleader, except for you. So unless you're putting yourself out there and saying, hey, I want to go and do that, or, hey, can you give me a chance to go on to that committee? Or, hey, put me forward for this role over here. They're not mind readers that your boss isn't a mind reader. You need to be able to verbalise and articulate what it is you want, and if you can't do that, you're not being your number one cheerleader, and it's important. But then also, the other thing is, the onus is on you to build your own profile and get stuff done, right? So whilst I've been in the organisation for a long time and I've done different roles outside of the organisation. Within charity groups and things like that. The onus is on me to build my profile within the industry for not only doing a really good job and being great at what I do.

    Camilla Love

    But also bettering the industry for the next generation. Which is what F Three is all about. Too.

    Jodi Pettersen

    Absolutely. I've really found through my career in the finance space that the more that you give, the more you get back, and you're a giver. So it's this cool virtual cycle, which is something that I think it's true sometimes you give, give, give. You might not get back straight away.

    Camilla Love

    Come on in, karma.

    Jodi Pettersen

    It's true, though. It's absolutely true. And look, I think you kind of touched it in your answer here, but I want to highlight it to the audience because I'm sure they already know already. But you are like a very excellent networker. What would you give to advice would you give to others about putting yourself out there and networking and especially when it doesn't feel natural?

    Camilla Love

    Yeah, this is a really good question and I'm one of probably 1% of people who walk into a room of people I don't know and go, yes, who can I meet? And the other person I think I know is my mum. So it is something that you have to teach yourself, it is not something that is necessarily innate. I love networking, I love finding out about new people. I think that my network is an organic organism which essentially needs new people to enter and leave as it goes to grow and be beneficial to the people within my network. So I think that that isn't really important thing to think about when deciding whether to network or not. It's important. I've written actually a blog ages and ages ago on my LinkedIn, on my best tips for networking, but things that I do. So just a basic thing is just smile because everybody is feeling equally as awkward as you are and a smile goes a long way and I think that that is if you're giving off that exciting and positive energy, you will get that in return when you're networking. So that's point one.

    Camilla Love

    Point two, I think is you need to be interesting to others and ask a lot of questions and on the flip side of that is being an active listener as part of that. So asking what do you do on the weekends and when's your next travel and what makes you tick outside of work, all that sort of stuff, really listening and understanding that of people. Because a lot of people first question is where do you work and what do you do? I tell you what, if that was the only thing that was ever about me, no one's writing where did you work and what did you do on your gravestone? It's actually about what do you like as a person and what do you do outside of work? That's actually super interesting. So ask those type of questions and be really engaged and active in your listening of that. And then the follow up piece the next morning, is it an email, is it a LinkedIn pin that says lovely to meet you last night, it was great to chat about X, Y and Z. Let's stay in touch. I think that is really important.

    Camilla Love

    But I'm quite strategic in my networking. I network inside the industry, across multiple industries and then for fun and what you find is all those people interact and you're getting outside of your bubble and you're learning different things about different people in different industries and the challenges that they are doing, which actually just makes you an interesting person to be around, which means that people want to network with you. So, yeah, there's lots of different tips and tricks out there, but the biggest one is to smile.

    Jodi Pettersen

    Yes, I agree and I think you touched on at the end, like having something when you're an interesting person, you attract interesting people to you and again, that becomes that virtuous cycle that I mentioned earlier. I've always really found it that like, offering to someone like, oh, I'm really interested in XYZ. Offering that of yourself to them can actually make them feel comfortable because then they know what to ask, they know what to talk to you about, particularly in kind of new situations. We're all a little bit of out of Practise at the moment. After Covert, I know I haven't been to many functions and I'm still kind of getting back into that groove. I think it's also okay to acknowledge the person like, oh man, I haven't been to one of these in a while. Feeling a bit rusty. My name is Jodi. How are you going? Acknowledging that you're feeling a bit nervous to someone I found personally works really well and kind of breaking the ice and being a bit more vulnerable.

    Camilla Love

    Yeah. And vulnerability is important with networking because if you put yourself out there, people will reflect that as well. So they will put themselves out there as well. Yeah. It's super important. And networking is absolutely critical to the success of your career. I can walk into many rooms doing industry events these days and I can see people I haven't seen in forever, but yet I know I've networked with them five years ago and it's like, I've started again and it's hit back all the banter and what about this? And I'm seeing you here and blah, blah, blah, blah. And it is critical, it's critical for your career progression, definitely. So for those people who are scared of it, just get out and give it a go. And whether that's you put yourself a goal of, okay, I'm going to do one networking event a month or one working networking event a quarter, whatever that is, reflect on the learnings that you have during that time that you are at that event, and understand when you feel uncomfortable and acknowledge it, because there's absolutely nothing wrong with it.

    Jodi Pettersen

    It's completely natural. Another tip that someone told me, which I always really like, is when you're following up on LinkedIn, say hi, so and so, it's really nice to meet you at and put the event in like three years time when you're like, oh, where do I need that person? You've actually got the record of it in your LinkedIn messages. That's really cool. So the last kind of big question I have is, you've got incredible energy, but what is it that inspires you to keep that energy going every day?

    Camilla Love

    Yeah, it's a really good question because sometimes I'm an extrovert, so I live off the energy that is inside me and I get from other people, which is why I'm a people person. Right? So everybody sort of understands that, but it can be tiring. So I totally acknowledge that as well, particularly for people who aren't so people orientated, like me. So I absolutely appreciate that. What keeps me going is a number of different things. So I always like to leave the world in a better place than I found it, and whether that be just by touching or having a conversation or being involved with an organisation or whatever it is, I always like to leave a positive mark on it so that people reflect on me in a positive light. So there's that piece. I also it's the next generation. So leaving a legacy for not only the organisations that I'm involved with, but on the industry as a whole, I think, is really something that drives me. And then my kids drive me a lot and they drive me up the wall sometimes too, but they drive me a lot to become a better person and part of me starting out three.

    Camilla Love

    And whilst it started before my daughter was born, the reason and purpose is only solidified by her and the ability for her to come to me in 20 years time and say, hey, Mom, I want to be part of the industry. And I can go?

    Jodi Pettersen

    Yeah.

    Camilla Love

    Great. It will welcome you with big arms and give you a big crazy hug, because it will welcome anyone from a broad church, from a broad background with broad sets of skills and you can make a mark and find your purpose in this industry. So there's lots of different drivers, but, yeah, that's a couple for you.

    Jodi Pettersen

    And you've had S Three students going through the programme for a couple of years now and we were talking about this at lunchtime, how I think you're really starting to see the kind of the knock on effects of what happens to these students once they've gone through the programme and or finish the university or wherever that in that journey. The reality is that you're going to for you to see real change that you're trying to make with S Three. It's going to take a number of years for it to kind of really come out, but I'm interested to know if you've got any really special stories from some of the students that you've interacted with so far on their journeys that kind of you think about when you go to bed at night.

    Camilla Love

    Oh, lots. So I think the first one is Daisy, who I went to her school and did a career stay presentation there. She then went and took a commerce degree at university and then turned up in one of my Fthree groups. So there's a great one. I had lunch the other day with four exfree girls who are all out in the industry and we were talking about, is there a way that we can all keep together? Because I would love to continue to support F Three, or I would happily take a coffee from an ex F Three girl, all that sort of stuff. Sitting on a final presentation from an S Three group today, alongside the CFA and a company called Neos, and one of the girls there said, I've done this three group before and it was three years ago and she essentially got an internship out of that. So it's really positive. And as I said right at the beginning, it really fills my cup every day. There isn't a week that goes by, like, even this week, I got an email from a girl I placed in your ten work experience at Hester, one of the large superannuation and pension funds here in Australia, and she's then gone on to take a commerce degree, majoring in finance, and she's just come back and said, hey, I'm looking for work experience.

    Camilla Love

    I'm like, well, just join one of the F Three groups that we're going to come up later on the year. So the virtuous cycle is occurring and it really is grassroots and it just makes me happy.

    Jodi Pettersen

    I know how much it makes you happy because as I sit next to you every day at work, I see when these emails ping into your inbox and how it lights up your day of these good stories. So I'm going to take my opportunity as the master of today's podcast to encourage the former F Three students to please send emails to Camilla about how much you love F Three and the things that you've done and what you've done since. And even if you haven't gone into the finance industry, I think that's also a really relevant data point. I'm sure you've still learned something from your F Three journey and I know how much these emails make Camilla's day, so I'm just going to put it out there that you should probably send her a message.

    Camilla Love

    I'm going to get bombarded.

    Jodi Pettersen

    Oh, come on, you love it, I know you do. I love a war story, camilla, this industry is full of them. What is your favourite war story from your career so far?

    Camilla Love

    Yeah, good question, Jody, because I have an absolute cracking one and, like, there's many, so don't get me wrong, but this one always sticks out. So, at the time, I was responsible for offshore business development and client engagement for perennial and we had a really cracking listed global real estate capability and I had found out that we had been shortlisted for $250,000,000 mandate in Taiwan. And so I had gone and I got everything translated into traditional Chinese language. I got an agent over in Taipei over there and the agents like, okay, well, you need to turn up with everybody and go, well, I'm turning up with the portfolio manager myself. And my boss, he goes, no, you need to have 15 people there. And I'm like, what are you talking about? Anyway, fast forward, because lots of people just don't have the you know, you don't have the resources to do that. Plus you think about all the time that takes of all these people. But anyway, so fast forward, we're in Taipei and we go into this pension fund office in Taipei and we got into this room which was this huge U shaped room with twelve trustees behind it and a big auditorium in the dark behind us, right?

    Camilla Love

    And we're on a table and we're there pitching and we're saying it in English and they're translating to Chinese and all that sort of stuff. And the clock literally had started at 40 minutes and then it went 395-9395 eight and it's like clicking down, clocking down, clocking down. And then at the end of it we had to stop and that was it. And then the trustees asked one question after one question after one question after one question and then it was in Chinese and the translators writing it in English and then giving us a question and we're trying to do it in English, give that question back and then she has to translate it into Chinese. It was a really interesting and lost in translation experience for me and it really highlighted a number of things about taking culture and thinking about it more deeply and the way that you interact with potential clients and things like that is really important. And then we all sort of left that and we sort of had to sit in our hotel room and we'd already given our fees in and so once we'd done the pitch, the pension fund would open up and work out what the fees were.

    Camilla Love

    And we had to sit there, hauled up in this apartment or this hotel room waiting for them to bring us back to see whether they wanted to be in negotiation or not. And needless to say, we didn't win the mandate. But really, as I said, really huge learning lesson for me because in reality the decision maker probably was in the dark behind me in the auditorium rather than the people around the Ushaped table in front of us. And it was enormous. It was cold because it was winter. The time we went, it was just entirely lost in translation. So it was one of those if I had to do it over again moments, it would be done slightly differently. But I'll tell you what, would I have not ever done that? Would I have? No answer. I learnt a lot about myself. I learnt a lot about the industry, I learned a lot about improvements that I should have made and things we should have done differently. But it was an amazing experience. And I tell you what, going to Taipei and the food was amazing and just everything, it was just fabulous in a country that I don't think necessarily I would have chosen to go to unless it had been works.

    Camilla Love

    So yeah, big wall story, but one of those ones. Would I have changed it for this world? Absolutely not.

    Jodi Pettersen

    How long were you waiting in the hotel room for that phone call?

    Camilla Love

    Like hours. Like 6 hours. It was hilarious. It was seriously hilarious.

    Jodi Pettersen

    And with your boss, everyone. Around you, everyone just sitting there looking at the phone, waiting, just waiting.

    Camilla Love

    It was really odd. It was really odd. But different cultures do things differently and you need to respect that. Yeah, it's different doing business here in Australia.

    Jodi Pettersen

    But what I love about that story as well is in that moment, you can prepare all you want and you're not only managing yeah. But you're managing the expectations of this whole room, of the people you're selling to, but also managing your boss, like, who's there? Like, sitting in the hotel room, probably going, I'm sure going to you going, when are they calling? Do you think we got it?

    Camilla Love

    What do you know?

    Jodi Pettersen

    I can only imagine the pressure cooker of the situation.

    Camilla Love

    And it wasn't a small mandate either. Like, $250,000,000 is a pretty big mandate. We should have sent 15 people along. We should have, I don't know, had a traditional Chinese speaker within the investment team that may have, you know, there could have been a lot of things that we would have done differently. But would I have changed it? Absolutely not. I reflect on that period and even talking to my boss about that, because obviously he was there, just how funny it was and how different it was and how good it was to do well.

    Jodi Pettersen

    If anything, it makes for a good story.

    Camilla Love

    Indeed. It might go down in folklore.

    Jodi Pettersen

    I'm sure the management is still talking about it about time in Taipei, like, ten years ago.

    Camilla Love

    Dear yes, dear me. But anyway, loved every second of it.

    Jodi Pettersen

    Let's wind into our quick fire questions and let's get right into it. So, Camilla, if you were any animal, what would it be and why?

    Camilla Love

    I think I'd be a dolphin. Highly intelligent, pretty I mean, it looks funny, but pretty good looking for a fish, I think. And it's always in the water. I love being close to the water, so I'm going to say a dolphin.

    Jodi Pettersen

    They're also highly social creatures, which is highly social creatures. Just complex social networks. It's you.

    Camilla Love

    Indeed.

    Jodi Pettersen

    What about your favourite superhero? Who is it?

    Camilla Love

    Well, I don't actually have one, but I tell you what, alongside F Three, I did a startup sort of boot camp thing a little while ago and we had to come up with our own superhero name. So don't judge me on this. And I actually won, so I'll take away with this, but I called myself the Networking Noodle and I had a special N and it was quite funny. But I'm the networking noodle. So I'll go with that.

    Jodi Pettersen

    Sure. And no one will ever come up with that one before, so I love that no.

    Camilla Love

    But can I say, before you move on, planet Money has done a cracking bunch of podcasts on creating a comic hero character and they're so worth a listen. So go and go and find there's, like, multiple of them and what they've done to buy it, and create it and now they've just done a musical which is think is hilarious. So go and have a look.

    Jodi Pettersen

    Maybe we might be able to link that in the body of the notes. Yeah. Best fashion brand for women to wear at work?

    Camilla Love

    Oh, there's a few. And I am definitely can't go past Scanner Theatre at all. Like you and I both know that they are a bit XY but they are staples within my wardrobe. I do love Ginger and smart to throw in a whole bunch of colour and interest and stuff into my work wardrobe. And even Saba I think is pretty good for the work wardrobe.

    Jodi Pettersen

    Great. I've also heard lately that Veronica Maine has really stepped it up. I haven't gone to cheque it out because again, post Covert, I haven't really been going out that much. But watch this space. Maybe we need to revisit foreign domain. That's what my friends have been telling me. What's your best book recommendation?

    Camilla Love

    Best book recommendation? So my favourite book is The Great Gatsby? For sure. I read it at school. I think I've read it 15 times. Just the Unrequited love story and the figurative language and the flappers and the devastation of loss and that small book just cracking. Love it.

    Jodi Pettersen

    Did you love Bass Lemon's version?

    Camilla Love

    You know what my favourite basal omen film is actually Romeo and Juliet and nothing is ever going to top it. So sorry. I like Leo but I tell you what, in the Gatsby in the Basilvan version, but he was way better in Romeo and Juliet and Claire Danes.

    Jodi Pettersen

    Amazing.

    Camilla Love

    Just like the ultimate couple. And the soundtrack all my life.

    Jodi Pettersen

    Oh, the music.

    Camilla Love

    The music so good.

    Jodi Pettersen

    I know that you love a short course, always learning. What's the best one you've taken so far?

    Camilla Love

    I have done a number, I think the two that really has sort of stuck out for me. I did a recent one at MIT on AI and its application in business strategy. I think that was really interesting. I've done one also with section four which is an online specialist and they do a lot of digital stuff and so that was really interesting too there on branding and strategy and product innovation and then also UNSW then learn to lead which actually Jody. You know. But for those guys out there. I'm actually a guest lecturer for it. Which I'm sorry for those people who are taking it. But the learnt to lead actually with UNSW which they offer for free for their postgrads. Is really interesting. So you're getting to understand the new and up to date thinking on different areas about leadership and stuff.

    Jodi Pettersen

    The ESG edition is coming soon, it.

    Camilla Love

    Will be released soon with similar in September. So yeah, all kind of responsibility.

    Jodi Pettersen

    Well, as I help edit it, I can vouch for it. It's quality, lack of that's great. Don't know about my Edison job. We'll see how we go. I know also that you've been involved with a number of charities. It's probably like picking your favourite child, but what's your favourite charity?

    Camilla Love

    Good question. So I give a lot to my old school foundation, Abbottley. I also am really passionate about some of the children's charity and also Beyond Blue or the sort of suicide prevention charities, because most listeners don't know, but Jody does know that my father unfortunately passed away due to suicide, so it's really important to me those areas. Should we take a little moment? I'm okay, I'm shaking it out.

    Jodi Pettersen

    Camilla, I also know that obviously you work at investing and you invest personally yourself, both in angel companies, but also into manage funds and ETFs, just like what Einvest creates over your time in the investment industry. What has been the best investment that you've made?

    Camilla Love

    In myself, definitely. So don't forget that one is probably what I'd say from a monetary position. My best investment may be in the small caps area, and the reason for that is because we've got time on our hands. So whilst it's highly volatile and can give you really good returns, it is over a really long time frame. So there you go. So I'll probably give you that one. But definitely, definitely investing in myself and the betterment and the knowledge base I have, and that is critically important.

    Jodi Pettersen

    Who is the most influential person in your life?

    Camilla Love

    Well, I definitely think my husband. He's definitely influential. He's the type of person who will tell me when things are bad as well as good, which I think is really important to have. I think my mum has been heavily influential. She is a businesswoman herself and she sort of paved away on, you can definitely do this, Camilla. So I love that. And then, obviously I mentioned my kids because they are the reason why we do what we do.

    Jodi Pettersen

    And what about your hidden talent?

    Camilla Love

    I don't know if I have a hidden talent. Like some people on the podcast have said, oh, yeah, I like to cook. And all my hidden talent is I can dislocate. Not dislocate, but got multiple joint things. I don't know. I don't know if I have a hidden talent. I would like to say my hidden talent is finding the murderer on Murder Mysteries, but I don't think I'm actually that good. Maybe that's what I'll go for. I know what I think and I'll call it out early, but I don't know if I'm that good.

    Jodi Pettersen

    Fair enough. Best wine recommendation, your go to wine if you're going to a dinner party or a function. What is it?

    Camilla Love

    Yeah, good question. So if I'm taking a white, I'm taking a Phillips shaw white. That's from Orange here in New South Wales. And if I'm taking a red, it's definitely a Clonicyla, which is down in Murray Bateman here in New South Wales as well. Cracking. And I will also say, so shout out to the Mount Madura crew. So I drink a lot of Mount Madura, both white and red here in this household. We do have a family connection, but yeah, they're the go to the go to one for me.

    Jodi Pettersen

    I love that because my go to is also from Orange as well. So Orange represent totally and last go fire question. I alluded to the beginning. Who's your favourite Invest team member?

    Camilla Love

    Good question. And now I would probably have to say the star here is our head of Legal, Juju the Cat. So Juju is Jodi's Cat and Julien Covet was a starring appearance on a number of different podcasts and videos and webinars. And even on our daily team to do, the Cat would always be there. She's there. She's number one support crew. But also she's a great legal representative because she doesn't say.

    Jodi Pettersen

    The people who don't follow the Einvest Instagram page, you guys really should, because Judy, the Head of Legal, does make an appearance on there occasionally. And some of our other followers have also got added in. There kind of honorary investments. We've got some dogs and other cats there. So definitely recommend following Instagram for the following Judy's journey as a legal cash. I also will make it very clear that we do have real legal people too.

    Camilla Love

    Yeah, we definitely.

    Jodi Pettersen

    Bill and Beck. They're great, we love them. But Juju is the star. We'll give her that. Well, look, Camilla, thank you so much for having me as your host today. I'm so glad I got to pull the reverse Uno card and fire the questions your way, because I know that many of the F three students and also F Three partners, corporate partners, want to hear more about the lady that has created so much positive momentum for this industry. So thank you.

    Camilla Love

    Thanks for being the host with the most today, Joe. It's really important. And thanks for asking the really important questions, because from all of us, and as you well know, if every single one of us tells our journey, every journey is different. Someone will see something about themselves within those stories. So it is important to bring everyone's stories to life. And that's what Shares Not Shoes is all about.

    Jodi Pettersen

    Fantastic. Make sure you tune in to the next episodes.

    Camilla Love

    Bye, guys. You know the information that is in this podcast. We always talk about finance in this podcast, but it's not financial advice. It's actually really careers advice. If you really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances with that. But this is all about careers advice and how finance will be a fabulous career for you.

S3.Ep4 Jo Leaper Talks Jigsaws, Imposter Syndrome & Falling Into a Career in Finance

Meet Jo Leaper. Jo is the Head of Operations Consulting at JANA Investment Advisors.

  • The following is a transcript that has been created using AI technology. Please forgive any grammatical imperfections it may have.


    [00:00:00.190] - Jo Leaper

    End of the day, you have to have the right safeguards in place around the assets, insurances like you, you lock on the gate, but if you can't get that gate robust and secure, what's it really going to do for you?

    [00:00:16.410] - Camilla Love

    Welcome, everyone, back to another the episode of Shares Not Shoes an Insider's Guide to Careers in Finance. I'm your host, Camilla Love, founder of Future Females in finance. Shares or Shoes is a podcast whereby I interview some of my favourite people, all with one thing in common. They work in finance. We lift the lid on who they are, how they came into a career in finance, and arm you with some knowledge about why a career in finance could be a good fit for you. I will promise that all my guests will share some amazing personal stories, will be open and honest and will inspire you. So let's go.

    [00:00:55.870] - Camilla Love

    Hi, everybody, it's Camilla Love and we are together again for another episode of Shares Not Shoes. And I'm super looking forward to chatting with today's guest. So I believe that this guest has one of the most interesting roles in the industry because she gets to uncover and go into other organisations and pick things apart and put things back together again, which, as a jigsaw enthusiast, I love to do. So welcome to shares not shoes, Jo.

    [00:01:27.930] - Jo Leaper

    Thank you very much. jigsaw enthusiast myself.

    [00:01:32.710] - Camilla Love

    Oh, I love them. I love them. I gave my mum the Jackson Blue Poles one and I think she's still going.

    [00:01:40.990] - Jo Leaper

    We had horrible one for my father in law and it literally had no edges and no edges. Bonkers. No edges.

    [00:01:48.330] - Speaker 3

    Was it circular? What was it?

    [00:01:49.680] - Jo Leaper

    It's sort of an elongated globe shape and, yeah, he passed a few years ago and it was still incomplete. So we took it on and we moved into his place for a while while we're renovating. And we said, Too hard, can't do it.

    [00:02:03.330] - Speaker 3

    But don't you like just the one piece or the two pieces a day and then you go away and come back again?

    [00:02:09.970] - Jo Leaper

    I still got my coverage from Lockdown. It's on one of those felt roll up things and so I'm convinced I'm going to get it done, but I just haven't got there. Life got back on track and jigsaws have sort of fallen to the side a little bit. So I need a good quiet weekend of lockdown and brain working properly to actually sit down and get stuck into it.

    [00:02:26.910] - Speaker 3

    Yeah, clear brain hard to find. So, Jo is the head of Operations Consulting at Jana Investment Advisors, and Jana is an asset consultant and advisor to large ship reannuation and pension funds here in Australia. And I even read that you managed a domestic cycling team here.

    [00:02:48.870] - Jo Leaper

    Oh, my God, I did. It's definitely going back a long way now.

    [00:02:53.520] - Camilla Love

    I'm a cycling widow. Okay, that is no mean feat, really.

    [00:02:59.550] - Jo Leaper

    No, it was pretty full on. So I met my husband Tom at uni. After Uni, he started cycling full time and every weekend we were here and there around the country for various bike races. And he won the Australian National Road Series Championship, which was a year long series, which got him a spot with the national team in Italy. So at this point. I finished Uni. I'd start at NAB and I was doing about six weeks in Europe each year with Tom. And then he was home from October to February and this back and forth romance for a long time and then we got engaged and I took a five year career break and was a cycling widow in Italy and the US. And then came home. At that point, he lost a bike and at one stage, his domestic club wanted to start a team and they wanted to to lead the team, and he's like, well, you know how all this works. So that's how I fell into domestic cycling management. Wow. Reasonably short period, but a couple of the riders that we worked, we ended up riding overseas and we had a pretty good programme going there.

    [00:04:05.300] - Jo Leaper

    I think we had seven riders at one point. All the bikes were provided, all that sort of stuff. That was definitely a very different grounding to what most people have in the industry. But it was a fun life.

    [00:04:16.620] - Camilla Love

    Totally. Living in Italy, eating too much pasta and pizza. How great would that be?

    [00:04:21.160] - Jo Leaper

    Really good tomatoes. Really good tomatoes. That's like the clearest memory. It's just that flavour of a really fresh tomato in Italy.

    [00:04:32.630] - Camilla Love

    Funny. We could be in the Italian sun right now.

    [00:04:35.510] - Jo Leaper

    That would be nice, because it's really cold in Melbourne today.

    [00:04:38.610] - Camilla Love

    We're going to go through and chat with Jo about her career journey and really delve into what operations is, why it was for her and why it could be a career for you. So let's take a step forward and tell me a little bit about you and about what you do on a day to day basis.

    [00:04:57.890] - Jo Leaper

    My day to day is incredibly varied and my background is very varied as you've worked out the cycling. But when I was overseas with Tom for that, I actually did my MBA very young and looking like I did it way too young, but because I couldn't get work visas while I was living in Italy and the US, and I didn't speak Italian, doing my MBA back then helped me sort of fill in my time, to be really blunt. Looking back historically. Well, I think the theory stuff that I learned was probably a little bit early in my career. The grounding and the time spent overseas really moulded who I am now. My background initially was actually HR.

    [00:05:32.540] - Camilla Love

    Yeah, right.

    [00:05:33.240] - Jo Leaper

    And so I did a HR management degree and I loved the strategy and the big thinking, and I hated hiring. Firing and training really wasn't me and I sort of dabbled in it for a very little bit and just went, oh, that's just not going to work. And so a friend's dad was working at a large bank and he was like, oh, they need someone in the mail room over summer. And I ended up at a custodian falling summer came around, really didn't like what I was doing in HR. Called and said, oh, I thought I didn't go on and leave again. Can I come back? And I was at Nas, including the career break, it was nearly ten years in the end.

    [00:06:06.880] - Camilla Love

    Yeah, right.

    [00:06:07.500] - Jo Leaper

    So that was I took a really long career break, but every time I came home with Tom, there was always casual work going, always contract work going. And so I fell into custody by accident and I loved it, but I realised how much kind of like a jigsaw. I like the EndToEnd process. I like seeing how things fit together and how one thing can impact another. And if I think back to what I used to love about HR and management, it was, how do you make the cogs fit better to get a better outcome? And that's what asset servicing was to me. And then I got into the client side of it, which I really love, because you make some lifelong friends, you meet some amazing people from there. I remember there being a tender consultant, come in and run a custody tender. And I went, oh, I really like what you do. And that was kind of the seed. It went from there.

    [00:06:55.200] - Camilla Love

    Great.

    [00:06:55.660] - Jo Leaper

    I worked at Access Capital with Jackie. You had Jackie Krausey on there.

    [00:07:00.040] - Camilla Love

    She is fab.

    [00:07:01.090] - Jo Leaper

    She's brilliant. I love that woman. We met there and then I ended up at Jana and started off with doing some custody tender advice. And now it's growing into this large team that doesn't just work with custodians, we work with asset managers, we work with our clients. And not just super funds, we work with charities and endowments and just help them make things work better.

    [00:07:22.590] - Camilla Love

    So talk to me about for those people who are out there who don't know, what is custody and what does operations entail in that segment?

    [00:07:32.840] - Jo Leaper

    Custody, by tradition, is holding someone's assets safe. And in the world that we live in, for a super fund or for a charity or an endowment, it's making sure that everything that's needed with those assets is done. Are they settled? Are they safe? Are they in the right location? Our cash flows manage properly and then there's tax and performance and other things on the back of it. So that's the real premise of operations in that sense. But what operations used to be, which was more of that bread and butter, is it all safe? Kind of space. Operations now? Within custody is, where are my assets held? Where is my data held? What risks am I exposed to? What are the challenges in China and Russia do to my assets and my books? What are my business continuity plans around those assets? How am I going to keep running my super fund or keeping my endowment and charity assets safe? Because there are real people beneficiaries behind all of those clients that need to get what they need out of those environments.

    [00:08:24.790] - Camilla Love

    And it's interesting because we talk a lot about cyber security, security within my organisation, and how that affects the safekeeping of assets. How do you view that segment? Because that's an area where I think financial services could do better per se, and it's a really important burgeoning segment of the sector.

    [00:08:48.660] - Jo Leaper

    It's growing so fast. It's one of those ones that we always look at is changing on a daily basis, not weekly or monthly. And you look at things like insurance around ourselves, is it even worth it for insurance? Because at the end of the day, you have to have the right safeguards in place around the assets. Insurance is like you lock on the gate at the end of it, but if you can't get that gate robust and secure, what's it really going to do for you? I think from a cyber perspective, our industry is an incredibly rich target, unfortunately, and we're very lucky that we do it as well as we do. But we have to get better and we have to get better faster at cyber. And so it's something that when we're looking at a custodian bank, they've got trillions of dollars to spend on this sort of stuff and that really is the benchmark for what we're looking for. Asset managers are doing the absolute best they can in that space, and so are our clients. But it's growing so quickly and evolving so quickly. You look at even things like spam calls that sort of went quiet during Covert.

    [00:09:47.850] - Jo Leaper

    And I don't know about you, but spam volumes or spam volumes are exploding post covet.

    [00:09:53.470] - Camilla Love

    Absolutely.

    [00:09:54.470] - Jo Leaper

    People are looking at different ways of easier money and so we have to be really conscious with cyber and really on top of our game.

    [00:10:01.200] - Camilla Love

    And you mentioned business continuity planning as well, and what does that mean in operations, particularly for your clients? Because we've seen business continuity planning as a really critical component of how we've worked throughout Covad. Have you advised your clients in that sector?

    [00:10:22.190] - Jo Leaper

    So, around COVID, we've been really lucky and fortunate that the groups that we work with, so the asset managers, the custodians, even our clients have been able to transition into covered really well. And BCP, or business continuity planning is meant to transfer in on a really quick and short term basis. And we often talk about transfer of work. So, for example, we have custodians who are in India and China, or they're in Poland or they're in Malaysia, and we want to see them turn that over really quickly. And fortunately, in those nations, or unfortunately, a positive hybrid of them being in those nations, is they're subject to a lot of natural disaster, things that we don't have to deal with. So you've got floods in Mumbai, type typhoons in Kuala Lumpur, that sort of thing. And so Covet was really hard on them from an economic perspective, but they were able to transfer work really, really well. I think for BCP now, we actually have to look at the bigger picture and look at the geopolitics of it. Costa RDS around the world that we all deal with are all located around the South China Sea.

    [00:11:21.030] - Jo Leaper

    There's challenges between Russia, Ukraine, India, up into the Ukraine Poland borders, and that's going to create a bigger challenge for BCP going forward. We have to start looking longer term at things like that, but also BCP. And the concept of remote work used to be really scary for a lot of businesses. And thankfully we're seeing a lot of businesses go, oh, we can do that. That's okay. And hopefully that is creating a concept of change around the globe that we haven't seen before because I think that will open our eyes to what else could be possible.

    [00:11:51.790] - Camilla Love

    Absolutely. And I thought the jigsaw analogy going back to that, and I know that in your role, you advise and assess your clients operations and where they can be better and where they can be helped or changed or whatever. So is there a one jigsaw piece that fits all or is there no? I think so.

    [00:12:19.010] - Jo Leaper

    That would be the drain, wouldn't it? This is your model. Off you go. Please play nicely. That would be lovely. We have a pillar foundation that we work with. So we look from an operational consulting, which is what we call the world that I work in. It's consulting on operations back to investors, as opposed to consulting to the investors themselves, being the asset managers, et cetera. So the bottom layer of that pillar is looking at the operations within Custodian banks because as I said before, these multi trillion dollar entities, they have a lot of cash, they should be able to do this well. And we take the learnings from them. And then we look at the asset management and go, well, you guys aren't that big, but you should be able to get to pretty good Practise and we try and roll that up. So we do take very similar components as that model, and then we try and right size it for the size and scale of the asset manager. So a boutique asset manager is going to be very different to some of the mega asset managers that are around the world. And you have different expectations on them, but you still want the best possible Practise they can do.

    [00:13:15.670] - Jo Leaper

    And then we roll it back into our clients who are smaller again. In a lot of cases. They might manage hundreds of billions of dollars. But they're small teams and they're usually run for member profit if they're in the industry superfund sector or we've got a diversified clients where we've got hospital foundations and charities and school endowments that are literally running on the smell of an oily rag because their beneficiaries really need the funds that are coming out of those groups. And so we try and give them the best possible Practise available. And so the foundations of what we do there is it has to be practical, you have to be able to implement it and you have to be able to assess it.

    [00:13:51.980] - Camilla Love

    And I think those three core premises are actually a really good sort of analogy and pretty much anything that you do in operations because it needs to be scalable, it needs to be applicable for the business and the culture that you're putting it into and also the funding, as you mentioned. Because really operations can be very expensive.

    [00:14:17.660] - Jo Leaper

    It can be really expensive, it can be really complex. When you've got those three foundational principles you can design it any way you like, provided you can keep to those principles. And all of a sudden Ops becomes an opportunity and it becomes a way of doing things a little bit different to try to think ahead of the curve. So we often talk about the investments guys at John. They're the why of investing. We want to invest with that manager because my team is the how of investing and how for manager A to Z is completely different the whole way through. But the same logic applies. And so when you say to someone well, how could you do it better? What would you do? Get that innovative thinking happening. All of a sudden Ops isn't just I'm ticking a box and going through my exercise, it's actually I'm designing the jigsaw, I'm trying to work out where the corners need to fit, I need some guardrails. But how I make that work within my culture to get better motivation, to get better outputs, these things actually kind of open up the world a little bit. And I think for people that are listening, who are looking at careers is that the operation side of finance isn't boring, it can be really dynamic.

    [00:15:23.000] - Camilla Love

    My way of putting it is essentially operations is extremely important to organisations within finance because they are your ticket to be in business. So you could have an absolute kickass investment team that's shooting the lights out. But if you don't have a strong, consistent and reliable operations team and framework to centre your business on, you don't get to play in the game at all, you're just not there.

    [00:15:59.450] - Jo Leaper

    It is also such a driver of culture for exactly that reason. Because if you do have a kick assessment team, which we all really want, and they can't get what they want to achieve to happen, if it's not translating to the numbers, you get demotivation, you get culture issues. There's often pay parity questions between investment and non investment staff anyway. So I can reinforce that divide really dramatically and you start to get a really tired organisation, because when the numbers aren't working the right way, it's harder to get out of bed in the morning, it's harder to get up and really enjoy your job. And so the culture and the motivation of the staff that you've got, whether they're ops or investments or risk or HR, otherwise, these have to come together really well. And opposite is kind of the glue that should be able to help make that happen.

    [00:16:43.520] - Camilla Love

    And I've been on the opposite side of the fence where our clients come in with advisors like you who run through our operations and our capability, and they ask us 350,000 questions with policies that I actually enjoy the thoroughness that comes from that assessment process, because I know that our clients think that operations is a critical part of our business. That's really important to me. Full stop.

    [00:17:19.790] - Jo Leaper

    Yeah. And look, it's one of those things that I look at and go, we do take a lot of your time. I know that our question is huge. My hands up will absolutely say that.

    [00:17:28.820] - Camilla Love

    500 pages?

    [00:17:30.750] - Jo Leaper

    God, I hope not. I'm really trying to get the numbers down, but what I take from it is I have a paying client at the end of it. I need to give them the best possible outcome and I need to work with the manager to get the best possible outcome. But what makes me tick is that if I can help a manager make a better outcome, I haven't just helped my client who's paying for the review. They get the benefit of relying on what we're saying and relying on what we're doing. A manager that makes a change or a custodian who makes a change based on something that we've had a conversation about becomes better for every single client in the market, for every single investor and every single beneficiary. And that's what makes us tick. That's how we get the depths that we're looking for. I mean, John is not always depth with difference. To me, that's where the depth of difference really comes from.

    [00:18:14.810] - Camilla Love

    So tell me, did you always know you wanted to come into finance? You said you fell into it.

    [00:18:19.750] - Jo Leaper

    No, that's not necessarily a line. No, finance is definitely a happy accident. So, no, finance wasn't what I wanted to do. And I actually deliberately chose an MBA majoring in finance and international business because I didn't want to do a CFA. I love the strategy in the bigger picture, I'm one of those people who actually likes to get up and go to work in the morning. It doesn't bother me at all. And it's one of those things where my job is so different every single day. Now, if I'm working on the one job for a long time, I get bogged down, really frustrated. I need variety. That's what makes me tick. And so if I'm close enough to be able to implement change. I'm a happy camper.

    [00:19:02.780] - Camilla Love

    Yeah. So I was going to ask, you have been at Jana for a long time now. Obviously, you love it and you love the environment and you love the people that you work with. So is that what's kept you there? Is the strategy piece what's kept you there? Or is it the people that you actually work with?

    [00:19:20.210] - Jo Leaper

    It's the people, it's the autonomy and it's the trust. They're the really big things for me. I've had some amazing mentors through January, inside and outside, and the analogy that I've used that isn't the most eloquent. So I apologise in advance is that you get enough rope, but no one will ever let you hang. You've always got a safety net. You've got an amazing support system that you can talk to and work with. The fact that John is willing to really look at the world a little bit differently, both internally and externally, makes me happy and they let me do what I want to do. How cool is that?

    [00:19:53.530] - Camilla Love

    Totally cool. And so knowing that that coolness is sort of disposed on you, do you dispose that coolness onto your team as well?

    [00:20:02.270] - Jo Leaper

    I have to. I can't do this on my own. I was on my own for this sort of stuff for quite a while. And I love the team that we've built, got some really smart people and they're so, so different, and that's the beautiful part of it. And we actually had a day and I called this morning, like, well, yeah, we're ticking some boxes. Race diversity, all that sort of stuff, neural diversity. But the fact that my team comes from completely different backgrounds is just amazing and that's what makes us work. We did a YouTube for someone who hopefully will take the job a little while ago and he's like, but what are you looking for? I'm looking for curiosity. I'm looking for someone who wants to go back to the jigsaw, who wants to work out the jigsaw. I don't want someone who's going to be ticking the box. And that's one of the things I love about Jana, is if you want to get involved in something, you can have that conversation and you can get involved in something.

    [00:20:51.850] - Camilla Love

    For all those people who are at uni or in mid career and looking for something new, how do you engage that curiosity? How do you even look for that curiosity when you're interviewing people?

    [00:21:05.180] - Jo Leaper

    It's really hard. And even talking to recruiters, how do you interview for curiosity? There's not a clear answer on that one. And I think particularly the interview process in general, it's very formal. It's really hard to get people to online and show their personality. So I think I'm getting a bit of reputation for going left to centre. I will often ask people what the weirdest ingredient is in their fridge that they used recently, what they're watching on netflix. People have got kids. What did you used to do pre kids? What do you miss doing? What are you doing next weekend? These sort of things just to try and find people's naturally curious trait. If it's in there, some people are naturally curious. That's okay. But I've really found more and more with interviewing. I have to go off topic to try and get a sense of the person. Because I can teach skills, I can't create personality. But if someone wants to just like to think a little bit freely, I think our industry can do with a lot more free thinkers. We're so governed by regulation to have some scope to genuinely change and innovate.

    [00:22:11.250] - Jo Leaper

    If we can find a way to capture that, that would be an amazing thing.

    [00:22:14.890] - Camilla Love

    Yeah, you're right. The industry has such a compliance mindset that you need to always be between two guardrails, which is fine, but to ask the questions on when you can step out of those guardrails and to actually explore that within an environment that's comfortable, it can be hard to do because it can be career limiting.

    [00:22:41.130] - Jo Leaper

    Right.

    [00:22:42.190] - Camilla Love

    Being able to ask hard questions and step outside that box, a lot of people don't want to take that risk.

    [00:22:51.430] - Jo Leaper

    I suffer from impostor syndrome badly. There are times I'm in the room going, oh my God, what am I doing here? I feel uncomfortable and I know I just have to do it. And one of the things with the team is trying to create an environment where they can ask questions and they can ask the dumb questions. Colleague and I had the same conversation yesterday. Those questions that we think are silly questions are actually usually the smartest questions in the room.

    [00:23:16.830] - Camilla Love

    Totally.

    [00:23:17.550] - Jo Leaper

    And to have the mountains to ask those questions or to be enabled to ask those questions, that's a really powerful tool. A really powerful tool. Because often in finance and investments and in Ops, we assume there's a level of knowledge around the table and sometimes there's not. And we have to make sure that those who don't understand can ask their questions because they'll go, that was actually a really good question and we didn't think of that. So sometimes going back to basics and that's how people learn as well. And we have to reeducate ourselves to make sure that we are listening to those people.

    [00:23:56.040] - Camilla Love

    Yeah, it's such a deep segment.

    [00:23:59.890] - Jo Leaper

    We're supposed to be lighthearted and fun.

    [00:24:04.090] - Camilla Love

    Let's go back to two stores. So maybe sort of slightly in the same area. But how do you find the right culture to work in for a workplace? And why is that important to someone who's looking for a new role out there?

    [00:24:22.720] - Jo Leaper

    For someone who's looking for a new role? I would try and turn the interview concept around a little bit. They are interviewing you, but likewise you need to be interviewing them. And that means asking insightful questions. And sometimes that's really hard some of us don't process information at the same pace. Those questions come to us later. There's no harm in reaching out. I have some follow up questions. Is that okay? Or if you get to the next round of the interview, make sure that you've noted down those questions that came to you at 03:00 in the morning. We use the concept of interview, interview and then coffee catch up. And the way I premise the coffee catch up with anyone who's interviewing, is that's really a chance to get to know the rest of Jana? Because I'll deliberately pair them up with someone who doesn't work in my team. He has an idea of what we do in some interaction with us, but they're really their sounding board of what's the rest of Jana life? And that's really important because if you don't feel safe and comfortable and accepted in an environment, you're not going to thrive.

    [00:25:17.410] - Jo Leaper

    And sometimes I think when you're first starting out in your career, you don't know what you don't know. You don't know what you're looking for, and you have to try it and see a few times. And if you're really fortunate, you find someone like I found at Jana, where you just fit and you feel like it's working and your voice is heard and you're given opportunities, and better yet, you get the chance to give others opportunities. So I'm a classic for saying I don't like doing people leadership, but I will happily sit down and coach and mentor till cows come home.

    [00:25:48.610] - Speaker 3

    I think that's how we started. I didn't like the HR piece in my degree, but now I love leading teams because I allow people to be authentic and to rise up to their own skill level and exceed it.

    [00:26:02.600] - Jo Leaper

    Yeah, and look, it's one of those things you look at corporate psychology and you go, oh, my God, that's such a dry topic because there's so much theory. But if I look at my HR degree, that's the element that I use all the time. What makes people tick? How do you motivate them? How do you get the best out of them? How do you make it fit in with their life, with their brain? Some people's brains are on at night, some people's brains are on in the morning. If you force them all into working in the same time frame, it's not going to work. How do you make sure they get their voice heard in a meeting? These things are so incredibly crucial, and sometimes we have to step back and work out how to make that work. We have to give it a little bit more airtime.

    [00:26:38.590] - Camilla Love

    Now, you mentioned Imposter syndrome, and we mentioned it a few times in our podcast before, but you come across as really confident, has Impostor syndrome. Tell me.

    [00:26:54.370] - Jo Leaper

    So if someone said to me once, everybody puts their pants on one leg at a time, and that's true, literally, unless you're sitting. On a chair, you can't sit there and put your pants on both legs at once. But I think I want to say it's a more female trait than male, but I know males that suffer from it just as much. It's that element of humbleness that I think comes with a really good culture that makes you go, oh, am I doing the right thing? Am I in the right place? Am I not going to mess this up? And Am I going to make it okay for everybody else? And I think imposter syndrome and humbleness is probably a bit more linked than what we think. And as a core value. To be able to respect the fact that the other person in the room that you're talking to has worked incredibly hard. In this case for all of her career and built this amazing thing. And now she's going back and talking to all these amazing students at Uni and how to get them to grow and get into an industry. You go.

    [00:27:48.950] - Jo Leaper

    Wow. I really respect that person. And I think there's a linkage there with imposter syndrome as well, because you have a natural recognition of what it takes to get where you've gotten to. And sometimes you'll just sit back and go, oh, my God, I've done all of that. If someone said to me, at 18, you're going to live around the world and be a cycling widow, and I wouldn't have believed it. And so much of life is just putting 1ft in front of the other. But I think with imposter syndrome, it's every now and then you catch yourself and look back and go, wow, I've done that. And that's pretty cool. And there's nothing more than, in my case, my kids and my dog, to humble me and make me realise what I've done in that place.

    [00:28:28.270] - Speaker 3

    It is cool to reflect, it really is. And to then bring up the next generation upon that reflection.

    [00:28:36.640] - Jo Leaper

    Yeah, that's the thing. It's something I still want to do more of in my career, is from the next generation forward, and I do a lot in terms of taking calls from people who are looking for staff and that sort of thing, and just, oh, that person could be good for that job, or that person. And I enjoy that side of it. It's definitely not HR, it's definitely not Hurry, but it's just that people connection. But I look at the new generations coming through and I think back to when we were sort of growing up in the industry and you had to be a jack of all trades, you had to get to know so much of everything, and yet people are being brought through University of you. This is step one, this is step two, this is step three. And I'd love for people, if they're interested, to reach out or just opening up their mind to a much broader subset of finance, because there is so much beyond. This is why I invest. There is so much that makes this industry tick that is not pure numbers.

    [00:29:29.410] - Speaker 3

    And that's what we're here to do at Fstre. And she is not. She is because whilst the numbers are great, there are so many other segments in finance that you can go into, whether you want to be a lawyer or whether you want to do MMA or whether you want to put up do debt funding and property or operations or whatever. It is a broad church. We accept all comers.

    [00:29:53.310] - Jo Leaper

    Yeah, absolutely.

    [00:29:54.260] - Camilla Love

    You just need to believe in yourself and just get amongst it, really, is my view.

    [00:29:58.280] - Jo Leaper

    Yes. At some point, you've just got to try and you're going to succeed and you're going to not succeed. And some days I'll feel like I'm succeeding and some days I will feel like I am floundering big time. Yes, exactly. And that's so much of what we do and how we learn, but I think we're raising our younger generations to have really high expectations and so we need to be that safety net. I talked about the hanging but not dropping. If we collectively can be that safety net and help them learn, help them grow, help them explore something different, they'll do amazing things.

    [00:30:33.190] - Camilla Love

    So true. And you mentioned a little while ago about how the workplace has changed over your time of your career. And I look back on my career and how the workplace has changed. What advice would you give the newest generation coming in to understand that over your career, you might have five or six different careers and the workplace will change dramatically over that period of time?

    [00:31:01.870] - Jo Leaper

    It definitely will. Personal connections is everything. I was really guilty for a really long time of keeping my work and personal life quite separate. I felt more comfortable that way and I think I'm enjoying this part of my career more because I feel like I'm in a workplace that is so much more encompassing, so much more holistic and connected will probably be the way to go. And I think for people coming in, that's really daunting, because I've got my workplace, I've got my home face. I might want to mix that social life, I might not. But along the way, you'll find some really trusted parties that will become friends for life, essentially. And they're the group that you go with. They're the ones that I still have any stuck. I'll email going, I need a hand. It's kind of like my trusted network, I guess, would be the way to put it. And I know that if I'm getting a staff member recommendation through one of those people, I'm almost certainly going to hire out of that group. Trust you got when you're talking to people, try to get built into the organisation so that you can learn from them and they can learn from you.

    [00:32:16.820] - Jo Leaper

    Because at the end of the day, trust and value breeds trust and value. That loyalty soft compound, and that includes having trust in yourself. And we've talked about imposter syndrome and sometimes I have to just force myself to drop it and try and do hard, try and do a little bit of it is, but we gotta try baby steps.

    [00:32:33.670] - Speaker 3

    I think sometimes.

    [00:32:36.550] - Jo Leaper

    It is true, but yeah, really good friends and a glass of wine after work sometimes, oh my.

    [00:32:42.320] - Camilla Love

    God, they're the bomb.

    [00:32:43.890] - Jo Leaper

    These things work.

    [00:32:45.180] - Camilla Love

    So I ask a question every time to my guests about the most valuable piece of advice that you've been given along your career and why. Maybe it was the time that it was delivered or maybe it's upon reflection, it actually is so meaningful. What was it and why?

    [00:33:04.900] - Jo Leaper

    So when I was at Nas, I was in a client service environment, client relationship person, and it was always outwardly servicing and coming to a consultant. It was a change of tone in what we were doing. And our now CEO Jim Lamborn gave me the advice of you are always better off to say when you're at the end of your knowledge base. It's part of that being humble. But whether it's a board or a trustee, whether it's my kids to be able to say to them, I'm not sure, let's find out, I'll prove that none of us are perfect and in reality none of us are perfect. We can't be perfect. And I think for me, I've met with some incredibly important people in the industry. I've been really privileged to have that time. And I've met with people who are just out of uni. And in either case, being able to just be honest in that sense builds that trusted relationship so much faster. And clients respect it as well. So not just staff, clients, friends, it really matters. So I think it's that humbleness and self recognition of I'm at the end of my length now, I need to go back and find out.

    [00:34:16.410] - Camilla Love

    Because also, and I think on the flip side also it's the ego that pushes you on to say I can do this or I actually can fake this and pretend that I know it, that actually gets you in trouble.

    [00:34:30.730] - Jo Leaper

    Sometimes it needs a little bit of ego, but it's where you balance that. And I think that's a little bit of a struggle from time to time. But yeah, I think holding back is not bad.

    [00:34:42.950] - Camilla Love

    Yes, I'm the first to say, I.

    [00:34:44.730] - Jo Leaper

    Don'T know, I think that's actually a really good quality because I don't know if I need to go and learn something new. You asked before why I'm still here after twelve years. Because every day I'm learning something new. That's really the guts of the answer to that question. If I'm not learning, why am I at Jonah? Because I'm not going to be able to teach anyone else. I'm not going to be able to help make my clients better either.

    [00:35:10.060] - Camilla Love

    Totally such a good oh, my God. It feels my calm. I'm so warm and finally inside. Okay, so, Joe, at the end of our podcast, do you know what we do? Have you listened to are you ready? Are you ready to do a quick question? Are you ready? So, what was the question that you asked? What was your interview question again? It was things do you have in your fridge?

    [00:35:36.610] - Jo Leaper

    So, mine is pomegranate molasses, which make an amazing beef short ribs, slow cook.

    [00:35:43.150] - Camilla Love

    Serious?

    [00:35:44.010] - Jo Leaper

    Yeah, it's brilliant. I've just seen the recipe. Daniel dark chocolate in this one. I'm last night for dinner. I love it.

    [00:35:52.260] - Camilla Love

    I didn't make my own sauce from pomegranate molasses.

    [00:35:57.670] - Jo Leaper

    Yes, pomegranate molasses. It's a little bit tart, but quite a syrupy sweet. And when you combine it with the short ribs over a long period of time, really yummy.

    [00:36:07.450] - Camilla Love

    Delicious. So then, can I ask, just as a sidebar, what is the weirdest answer that you've had to that question in an interview?

    [00:36:16.450] - Jo Leaper

    It was someone who really enjoyed Swedish and Western European foods. It was some kind of sauerkraut spice thing. I actually can't remember the name of it, but I get some really interesting ones. During lockdown. I was saying what are you doing? Part of the time? And we had people who were painting little iron action men figures and lots of really bizarre things. So, yeah, let's just answer questions really work. I'm quite a fan of them.

    [00:36:46.900] - Camilla Love

    So my friends would describe me as.

    [00:36:49.230] - Jo Leaper

    Trusting and loyal, but to a fault. I guess I get a little bit invested. It's that ride or die kind of concept.

    [00:36:57.910] - Camilla Love

    If you're a superhero, what would your name be?

    [00:37:00.980] - Jo Leaper

    Goodness, I'm stumped on that one.

    [00:37:06.770] - Camilla Love

    Wouldn't it be like, Joe's go getter or I don't know.

    [00:37:16.250] - Jo Leaper

    I'm really not sure.

    [00:37:18.290] - Camilla Love

    What's your superpower, then?

    [00:37:20.300] - Jo Leaper

    I'd love to be able to read mine. That would be really, really good. Yeah. Harry Potter fan. The whole legitimacy concept is pretty cool. I'd go for that. Or operating before on the Harry Potter topic appraisal would be awesome because I'm one of those people who loves to be early, but he's honestly not quite as early as I think I should be. Anything that saves you a bit of time, I'd be all for great.

    [00:37:43.890] - Camilla Love

    Yeah. I'll have the jewel. If I could doppelgang myself and have another person living my life so I can get it all done at the same time, that would be my and.

    [00:37:52.220] - Jo Leaper

    So I could really enjoy the good parts because they're so busy.

    [00:37:55.170] - Camilla Love

    I know. So shares or shoes?

    [00:37:59.140] - Jo Leaper

    I'm a shoes person. Sorry.

    [00:38:01.960] - Camilla Love

    Shoes.

    [00:38:05.410] - Jo Leaper

    Yeah. Shares have a really rightful place. But shoes are my love.

    [00:38:10.750] - Camilla Love

    I might have to come down and have a look at your shoe covered. My biggest investment mistake was investing without patience. Oh, that's a good one. Tell.

    [00:38:20.140] - Jo Leaper

    Yeah. So early days started at Nas. Tom and I had some money to invest, and I just sort of went this splatter gun approach across a range of unlisted trusts. And, of course, when you don't have enough within each one, the fees erode, particularly from a retail perspective. And so we pulled the pin and pulled it out and lost money at the time. On the flip side, working at NAB in the past, I've been able to have staff shares, allocated, that sort of thing, through the old bonus structures that they used to do, and I've never sold them. And so it's just this nest egg that keeps growing on the side and that was a really good reminder that just patience and that long term horizon when it comes to investing is really critical.

    [00:39:06.950] - Camilla Love

    Yeah, lots of good advice there. One piece of advice I tell my 20 year old self is trust yourself.

    [00:39:14.770] - Jo Leaper

    Definitely trust yourself.

    [00:39:16.690] - Camilla Love

    So my biggest hairiest personal goal is.

    [00:39:21.090] - Jo Leaper

    It was to be running the business unit I'm running now, so not done and dusted. John didn't have that sort of operational capability and I could see a real need. So from a work perspective, that was definitely to get this going. And I'm proud of what I've been able to achieve and what John has been able to achieve, but I still sit back and go, what next? And I'm still working on that.

    [00:39:48.590] - Camilla Love

    Good. So what about non work?

    [00:39:54.570] - Jo Leaper

    People often ask, what do you want to do in five years? And my usual answer is, I don't know, I'm not sure, because, like I said before, I'm still learning every day at Jana and so that works for me. We have some family members who have health challenges and I've learned a huge amount working with them over the years and helping there. And so I actually wonder whether or not a side career in patient advocacy or something like that might be something that I do going forward.

    [00:40:23.490] - Camilla Love

    So if I wasn't doing this job, I'd be a patient advocate.

    [00:40:29.910] - Jo Leaper

    Okay, good.

    [00:40:33.390] - Camilla Love

    So my take on what weird thing do you have in your fridge is what weird thing do you have in your handbag right now?

    [00:40:39.720] - Jo Leaper

    About six or so bandaids at the moment.

    [00:40:43.050] - Camilla Love

    From the kids?

    [00:40:44.260] - Jo Leaper

    Yeah, from the kids. One of my sons is alleged to sugarcoatase and so we've got a whole range of different ones for different things. And it's like this walking medical kit, so probably their age, I'd have to say a fair variety of them.

    [00:40:57.870] - Camilla Love

    Normally. I've just got the scrunch shop bandaid papers left, so on my bucket list.

    [00:41:05.930] - Jo Leaper

    Is, yeah, Fiji Travel is definitely on the bucket list. The kids are back at sports and basketball, so that's always really good. So, yeah, probably the next thing is to find some more time to get back in the kitchen. I enjoy baking and sort of 3D cakes and all that sort of stuff, so I think that's probably the next thing to be looking forward to.

    [00:41:25.130] - Camilla Love

    I like to bake, except I bake to eat, so that's my problem. Yeah. My go to brownie recipe.

    [00:41:34.930] - Jo Leaper

    Yeah. And you just need neighbours that you.

    [00:41:36.500] - Camilla Love

    Pass it off to do that. So the last question is always a career in finance is so much more.

    [00:41:44.960] - Jo Leaper

    Than you ever thought it could be.

    [00:41:46.060] - Camilla Love

    I love that. I love that because that just leaves.

    [00:41:49.270] - Jo Leaper

    A little reach out and find out what it could be. Try something different. Don't be afraid to give something new a try because what is finance now is not what it will be in 10, 15, 20 years and not what it was 10, 15, 20 years ago. It's just so dynamic and changing and be part of the change.

    [00:42:14.230] - Camilla Love

    So Jo, I think that is a fabulous place to live and thank you so much for your time. I loved finding out about you managing the cycling team and your time in Italy and I love your deep dive in understanding culture and this complexity between investments and operations and the jigsaw puzzle because I think it's a fabulous analogy that we got to and I really loved your openness and transparency about how to juggle that the confident nature. But also the imposter syndrome because it is a big challenge because not everyone you think is confident is really confident.

    [00:42:55.420] - Jo Leaper

    Yeah, very true. Thank you so much. It's been really good to chat to you. Tamila.

    [00:42:59.300] - Camilla Love

    Thanks Jo. I'll see you next time.

    [00:43:01.350] - Jo Leaper

    Sounds good.

    [00:43:02.440] - Camilla Love

    Bye.

    [00:43:08.030] - Camilla Love

    You know the information that is in this podcast, we always talk about finance in this podcast, but it's not financial advice, it's actually really careers advice. If you really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances of that. But this is all about careers advice and how finance will be a fabulous career for you.

S3.Ep3 Katharine Goulstone on "Why Risk Is Cool"

Meet Katharine. Katharine Goulstone is a partner at Deloitte in their Risk Advisory practice.

  • The following is a transcript that has been created using AI technology. Please forgive any grammatical imperfections it may have.

    Katharine Goulstone

    So risk advisory is where it's at. Risk is cool and I've been telling you for a long time. So I'm delighted that you finally have a risk series in your podcast, because risk is really where it's at. More women need to be in risk. Welcome, everyone.

    Camilla Love

    Welcome back to another episode of Shares Not Shoes an Insider's Guide to Careers in Finance. I'm your host, camilla Love, founder of F. Three future females in finance. Shares on Shoes is a podcast whereby I interview some of my favourite people, all with one thing in common. They work in finance. We lift the lid on who they are, how they came into a career in finance, and arm you with some knowledge about why a career in finance could be a good fit for you. I will promise that all my guests will share some amazing personal stories, will be open and honest and will inspire you. So let's go.

    Camilla Love

    I have been really looking forward to today's episode since the beginning of the season because I know you will absolutely love this person. She is one of my all time favourites in my life and I think you should meet her, which is the reason why she's on. Not only do I think that she is just smart and cool, but she's just a person who kicks ass in life. And actually we've just started and her pronoun is boss, which I think says everything. This person has worked in hedge funds, regulators, banks and in the big four she's just straight up she calls a spade a shovel and she's just all round fab. So, Catherine golfden. Welcome to Shares not shoes.

    Hello.

    Camilla Love

    Oh my God. So excited to have this chat today. So, Catherine is a partner at Deloitte in their Risk Advisory Practise and focuses on helping financial services firms as her clients in responding to an undergoing regulatory inquiries and concerns. And the reason why I've chosen Catherine today, because she has so much wisdom and she's going to pass all that along to all of you today. And by the way, she also loves working in finance. She's the bomb. So, thank you again for joining and I hope that now you live up.

    Katharine Goulstone

    And I know that you will intro Camila. I was feeling very comfortable until you gave me that big talk up and so now I'm just hopeful that I can share any of those wisdom stories with your listeners. But I will try my very best.

    Camilla Love

    I know you will. So let's start a little bit at the beginning. So tell me a little bit about you and what you do. What is the day today look like for you?

    Katharine Goulstone

    So, as you mentioned, I work in Deloitte's risk advisory Practise. So we're obviously one of the big four consulting firms and one of the biggest consulting firms and we do number of things. So risk Advisory is where it's at. Risk is cool. I know I've been telling you for a long time. So I'm delighted that you finally have a risk series in your podcast, because risk is really where it's at. More women need to be in risk. As you mentioned, I guess I have that regulatory focus. So I spent a chunk of my career both in the financial markets and then as a regulator. And I think from those perspectives, I suppose I have a healthy understanding of what must go right, which I think is probably the essence of the things I think about. How do you build those things that must go right and then how do you step in and fix things when that isn't the case? So my day to day at Deloitte, as you suggested, I focus on financial services. There are parts of that industry that are very heavily regulated, work a lot in banking. We also do a lot across superannuation and insurance and in wealth.

    Katharine Goulstone

    So it's a big gamut that we do. In risk advisory, I tend to focus on the banks and in financial markets. That's where my area of focus is. And the types of work that we think about is so diverse and I think this is why I love it so much. But that thread is always the regulatory driver. What's changing in regulations? What's the change in a client's business model? That means that systems and processes and tooling need to need to change. How do organisations, particularly big and large and complex organisations, what are the processes in those organisations that are monitoring critical risks? And I don't think this is about death by controls, but I think in any process or in any organisation, there are specific things that must go right. And so how do you understand and what are the processes and the surveillance tools that you have in place to detect and understand the potential harms in your business and future proof them? So I think that it falls into a lot of things, but I love it and I love the diversity of it, I love the high stakes nature of it. We get to work with big organisations, think about big problems, and I think from time to time, when those organisations do have those dark days, being able to jump in there and help and get them through those crisis as effectively as possible, it's meaningful work and it's very exciting.

    Camilla Love

    So some of those client of yours comes to you and says, I've got this really big, hairy problem. And some of those, as you mentioned, some of those problems are really complex. How do you actually sit there and think about that complexity and how it actually forms out of the risk componentry of it, but also to ensure that they're still getting the return they need to still be profitable as a business? And then you're adding back into the culture of the business from a risk framework point of view, how do you take those big? Where do you start?

    Katharine Goulstone

    My approach is generally to start with the rates, what must be true in your business. And I think one of the things that I do find our clients really appreciate and I think perhaps from my perspective, because I am an ex regulator, I think one of the things I do spend a lot of time talking about is that regulatory intent, what is the expectation of your organisation and what are the harms that regulators could be potentially concerned about?

    Camilla Love

    I mean, what does risk mean to you? Maybe that's just maybe a starting point to educate some of our listeners about that component of the industry and why is it critical to the business?

    Katharine Goulstone

    Yes, it's a good question because I think even in the Australian market, even now, I think people use a lot of phrases like risk and compliance interchangeably and they all mean very different things and different things to different businesses. Right. My perspective of a great risk function is a function that helps an organisation take risks safely and that's not so much about a compliance person throwing up every control, but how do you navigate the organisational strategy and execute that safely within that organization's risk appetite? And when I think about regulatory risk, one of the things that I do talk about with our clients is what is your specific appetite to regulatory failure? What are the things that non negotiable must go right, and then let's start there in developing that regulatory risk strategy and building processes and systems underpinning that that deliver on your level of risk tolerance to those various things. So I think there's always becomes an element of compliance underneath that as we build those processes and controls. But I think that risk perspective is something that often requires careful decisioning and healthy discussion and debate at that executive and board level.

    Camilla Love

    And I'm going to say this so you're not the fun police?

    Katharine Goulstone

    No, you know me, Camilla, I am not the fun police.

    Camilla Love

    Let's park that one, because that has too much baggage, I think. Yeah, quite. But from a risk perspective, it's not about not allowing you to do things, it's how you can do what you want to do within a framework that is beneficial to success.

    Katharine Goulstone

    Absolutely. And I think if you look at financial services now, it's innovating faster than ever before. I see much and it's not just even new types of businesses that are coming in and disrupting, it's just even all of the financial services that currently exist have to be completely reimagined in the next couple of years. There is just so much change that's on foot, but there is just this tsunami of change that needs to happen and should happen and financial services will be a much more dynamic and exciting and future proof place because of that. And so I think that that risk element is absolutely not the risk police. But it's really about when an organisation sets their strategy of those goals and what is the place that they need to get to. What's then the systems and process have been placed around. OK. In order to get their work must go right and let's place our efforts in making sure that those things do go right. So we get to our journey safely. Because I think one of the things that I kind of look back over the last number of years, and even including the Royal Commission, which is obviously a huge event in our industry and in our lifetime, the fallout of that, the collateral damage, was enormous.

    Katharine Goulstone

    The disruption to businesses in dealing with having to go back and remediate historic issues, the damage to executives and boards that needed to step down. It takes organisations a long time to recover from those major failures. And so I think that risk lenses, really, if you know that there are certain things that must go right and you must not fail at then control those processes. It's not about constraining the business from innovating or taking risks across a variety of businesses and portfolios, it's just about making sure that the things must go right, the organisation gets there safely, because.

    Camilla Love

    Really, you've only got your reputation to another business. That's it. And personally, yeah, absolutely. So then, before we move on, I'm really interested because risk is an area that is in desperate need of graduate and new talent. It is a burgeoning area, growing substantially, and Australia is generally quite good at managing risk and producing really high quality risk professionals. Why would you tell a new entrant or someone who is looking to change their role into risk, why would you tell them it's the best place to be?

    Katharine Goulstone

    I think, like many parts of financial services right, I think in risk, it's many careers in one. I don't think I've ever had two consecutive years in my work history that have been anything like the previous. So I think there's that diversity and I also kind of think that it lends itself to being in the pony end of that decision in organisations. Where are we going, how are we going to get there? What needs to be true in order for us to get there safely? So I think it's a really exciting and dynamic and challenging place to be in a variety of decisions and there's so many different roles there, right across that risk spectrum. I think even across Risk Advisory at Deloitte, the areas of specific focus that each of my colleagues have is just so different across so very many risk domains. So I think it's a diverse and exciting area.

    Camilla Love

    Cool. So let's step back a little bit and let's talk about the early stage of your career. Did you always know you wanted to be in finance and why did you know that?

    Katharine Goulstone

    I think many people say they start a career, start a journey and don't know where they want to go, but for me, I was always attracted to financial services, like always. And I think there were two major contributors to that, and they were actually my mom and my dad. That sounds a little cheesy, but let me tell you why, because it's probably not what you think. So I think my dad, he was a bond trader. And if you think about what money market desk were in the it's so cool. I know, right? So as a young person, I remember kind of walking into this trading floor, and it was back. These are the high vis jackets in the ashtray and the telephone and that cloud bubble across the desk and everybody yelling, and I had absolutely no idea what was going on. But it seemed to me to be the funnest job in the world. And I think as a very young child, I'd see my dad kind of flying around and off to Asia. It was always in Singapore and Tokyo and Hong Kong, and I had no idea what he was doing there.

    Katharine Goulstone

    But, gee, it just seemed like this very exciting space. And I think as I grew up, I think I had this attraction to financial markets because I think it was the complexity. I couldn't understand what the hell was happening.

    Camilla Love

    But you wanted to know why I.

    Katharine Goulstone

    Was drawn to try to understand what financial markets and the capital markets was about. I think the second thing that was a huge influencer was my mom. And my mom did not work in financial services, but she was a single mom and she was a nurse. And one thing I learned from her as a very young person, but also as I grew older, was that she was exceptional at managing the household finances. And that was a tough gig when you work shift work as a single mom who is a nurse. And I think I learned so many great lessons in and I think this is really where I became very inspired around financial literacy, financial independence of women. I saw this great role model there, but also the vulnerability about being a woman and managing your financial security in a world that's designed that that wasn't the case. I think the combination of both of those things I was drawn to financial services. I wanted to be financially literate. I wanted to be financially secure. And I was drawn to finance and the economy to try and understand how does this all fit together and how do I find a career that has that global focus where there's the opportunity to start to understand what all of this complex world of yelling and screaming and investment means.

    Katharine Goulstone

    And so I think that was probably for me. I knew there was a direction I was going to go, but I had really, other than my dad, I didn't know anyone that worked in this industry. So I think that's probably where that inspiration came from. So I think there was a definite draw to the industry. But really no plan how to get there.

    Camilla Love

    The no plan is always a plan, right. When we look back on it and people generally fall into it or they've made a concerted effort. Right? Which bucket do you sit in?

    Katharine Goulstone

    Definitely concerted effort. Interestingly. My personal circumstances were that I didn't finish high school and not many people know that about my journey because I've probably had a long career of being an advocate for education and continued to educate myself along the way. In fact, that's where we met, Camilla, first day of our MBA class. There's you in the front row, there's me in the back row. So I entered the workforce while all of my school friends were entering year eleven and I just knew it had to be in the market and my very first job. I still don't even know how I managed to find my way there. But I was a runner or a courier now. Ups. It was Warburg Dylan Reed at the time and I had a little satchel of contract notes that I used to run around the city and delivering during the trading day. And so I found my way in and out of every stock broker and bank within the market and it was all of the exciting things that I thought it would be. So I think it affirmed I was in the right place. I just had to find my way, my way in.

    Katharine Goulstone

    And actually, I think while my friends were doing their HSC, I went and started studying. It was called the securities Institute of.

    Camilla Love

    Australia, but it's now Finnsier.

    Katharine Goulstone

    It is. And so this is where I started learning all about finance and started doing their courses module by module. I loved it and so it was just the beginning of an exciting journey in finance for me.

    Camilla Love

    Great. So then I know a little bit about your career and how you've been offshore as well as onshore. Talk to me about where your finance career took you offshore.

    Katharine Goulstone

    I spent the early years doing whatever entry level job I could find in the industry to keep learning and growing. And I went across to London, like many of my friends did when they finished university, to go and get some work experience and travel a little bit. And while I was over there, a couple of really impactful choices or sliding door moments happened for me. One was and this is all prayer, Jesse, right. This is an exciting time in finance. I started working at a fabulous fund of fund in London. It was an American company that had just opened a business in London where it had traders executing on behalf of their American business and they had six very senior people in the business and no one really holding it together. And so I quite abruptly and that is a little bit of my mo, if you would suggest that I would be a fabulous person to come and help them establish that business and support them. And so I found myself very quickly sitting on this trading floor of the six very, very senior people, one leading a private equity business and another one leading a high yield book and some traders executing on behalf.

    Katharine Goulstone

    And so I found myself kind of doing the back offs and the operations and supporting legal and supporting compliance booking trades. It was just it was it was fabulous. I was working in London Day, I was working the US day and it was an exciting time. Like the markets were so dynamic and I remember at the time, my now husband saying to me, you're never going to find another job like this. This is the job that is going to ruin all jobs for you. And I think it was I think I learned more in that role about the markets, I think on the technical, but also about business, about the type of work I wanted to do, about the type of leader I wanted to be, about the type of opportunities I wanted to seek. It was fabulous time and it's interesting.

    Camilla Love

    That you I talk a lot about it and shares, not shoes about large organisations versus small organisations and how you can actually use small organisations to actually grow that breadth of knowledge that you have and just making sure that don't dismiss small organisations when you are on your job search out there. Particularly for new grads that are coming out into the industry because they generally sort of gravitate to the big four or large organisations but there's a raft of really great small organisations that are highly globally competitive that can give you a lot more of a leg up in opportunities that you never would have thought before and it's a great sign that you've done that as well.

    Katharine Goulstone

    Yeah, 100%, I agree. I think there's different we have these different steps in our career and from each job we learn something different. I think the hedge fund space, there's no 5000 person hedge fund out there if you want to learn that part of the market, they are smaller firms. But I think the other opportunity in that is there's no junior people. These are the smartest, most senior people in the industry and so I think it's almost by sitting there, by osmosis every single conversation that you over here, you're learning something but then there's also this opportunity that doesn't exist in other firms which is no one's doing that. Can I do that? We're doing this analysis, let me help. We're preparing for this investment, what can I do? And I think that's kind of the start of how all of my roles have morphed into the next job or the bigger job because I tend to be one of those people that sees look at these opportunities or these pieces of work no one's doing. I'll just kind of wrap that into my job. Thank you very much and continue on the expert.

    Camilla Love

    Ding ding.

    Katharine Goulstone

    Exactly.

    Camilla Love

    So then talk to me about your time with the regulator here in Australia because it's a really interesting I know from our previous conversations you've had a really interesting time there, looking at cyber securityecurity and looking at all the outcomes from the Royal Commission and stuff like that. How was that role such a learning experience for you?

    Katharine Goulstone

    It's a great question and let me tell you when we eventually came back to Australia, and we've probably skipped about ten years, but yes, when we did come back to Australia, I was given the opportunity to join Asik on a twelve month contract. And at the time I was not particularly tempted by having spent the last kind of 15 years or so, kind of like right in the forefront of capital markets. But they had quite an interesting opportunity that I decided to take for a year as a foray back into Australia, which was really around the time that Asik was assuming the responsibility of supervising listed markets from the ASX. So prior to that time that was the responsibility of the Australian Stock Exchange and Trix, as you'd be aware of your line of entering the market. Yeah. So that shift from a monopoly to a duopoly meant it wasn't appropriate for the ASEX to be conducting real time surveillance. And so asik in taking on that responsibility, needed to make sure that they have the right capability and were ready to undertake and discharge those regulatory obligations. And so my role was really around supporting that very large project team that was enabling that to happen.

    Katharine Goulstone

    And my area of focus was really around the capability of people. Did ASIC folks on the ground have the right knowledge and capability and capacity to deliver on that. And so I thought it'd be a short and sharp project. And I have to tell you, I look back and I would say working in government and working in particularly in regulation, is such an extraordinary privilege and I'm so glad I got the opportunity to do that in my career. It's high stakes and it's important work and that's a big deal and it's a great responsibility and I really didn't appreciate that until I joined Asik. But one of the things that I did find was it's a platform to see an entire industry to think about an issue from an entire market perspective. And this is probably why I'm consulting now, because my view is that's the only other vantage point where you get to kind of sit indeed in the ivory tower and think about an issue from the entire market perspective. And I love it, but that certainly ran true for me at Asik and the role that I had at the time was in the markets business at Asik.

    Katharine Goulstone

    And so that's a big chunk of that particular agency. But in doing that, I started to have observations across other parts of how the agency was discharging its markets business, and they became quite valuable insights to share with the executive at the time. And so, typical Mo for me, I started putting up my hand saying I've identified a few opportunities where we could be doing some really cool stuff, but as that's no one's job, do you mind if I just wrapped that into my job? That played out again where I found myself suddenly owning all of the really juicy projects and it was fabulous. It's fascinating stuff, right?

    Camilla Love

    Oh, it's just filthy cup. Right? Because making sure that consumers are getting the best outcomes and making sure that the regulation is applied evenly across all facets of the industry and even interpreting the legal framework that the regulator has to work in and then embed on all the other participants, I totally understand purpose there. Yeah.

    Katharine Goulstone

    And so it became to me really addictive because every time you finished a piece of work, there would be something else that would pop up that was very exciting. And I find myself back there with my hand up, can I please do this one as well? So I ended up spending after that, I think, the twelve month contract I joined ASIC on. I think after seven years I said, I think I must go now. I'll be forever grateful for that opportunity. I think that the projects I got to work on, the leaders I got to learn from, and the outcomes I got to be a part of, just career changing. And from a growth perspective, I took out of that experience so very much and I'll always look back on that, of what a great privilege it was to be part of that regulator.

    Camilla Love

    I'm going to switch text a little bit here and ask a question that I know I think about all the time, and it's something that a lot of people think about when applying for their job, whether it be their first one or their 10th one. Was there ever a role that you applied for and landed where you weren't 100% qualified to do? And how are you able to sort of deal with the fact that you didn't necessarily tick all ten boxes, you only picked eight of them and you needed to ensure that you are confident enough to take on that role with gusto?

    Katharine Goulstone

    I think for me, if I follow my career history, I think I've always been the underdog and I think I always deliberately I think when I've got to a point in a role where I think, great, I've learnt so much, I've learned what I've come to do here, I must go do something different. It's never been a linear progression for me. I've always been knocking on the door of saying, I've done all this interesting stuff over here to the left, but now I'm inspired to come over here and learn what it is that you can teach me. So I think I'm probably one of the few people that certainly I feel that vulnerability in knocking on that door. But I think I've been quite deliberate in looking deliberately for something I have not done before. And I think that's important for me. I think that's where magic happens, that's when we grow.

    Camilla Love

    And I love the curiosity that you bring into your answer here, because it is about knowing what you know, being confident in what you know, but also being confident in yourself to be able to learn what you don't know, definitely. And it's a hard thing to do to be able to step over that line, to go. I feel comfortable in being uncomfortable, but it's one of those things that you have to do, whether it be for me, it's ice skating. I never want to ice skate, ever. But if my kids ask me to ice skate, it's one of those things that you might want to try to do again that is so comfortable in doing stuff.

    Katharine Goulstone

    Well, we should definitely go ice skating.

    Camilla Love

    That's the best thing. Or maybe it's a stand up paddleboard like we've known before.

    Katharine Goulstone

    Yeah, maybe. I don't know. I think every time there's a confidence you get in solving problems that are new. And I think because I've made a career out of that, I don't want to solve the problem that we've solved ten times before and have the template for. I want to work on our biggest problem, the one that's so complex that our clients are bringing it to us because they need someone and a team of people with a diversity of skills to pick it apart and build a solution that's fit for purpose. And I think that's the thinking that I value. And I'm very confident looking at things I've not looked at before and saying, okay, great. These are the skills and experience and the knowledge that I bring to this problem. Therefore, the other skills and experiences that we need to bring to this team are the following. I want to work with people that have the skill gaps that I have. I want to learn from them, no matter what level they are, but I want them working on the team to get the right outcome. But it is interesting that we don't always think about our careers in that way.

    Katharine Goulstone

    Sometimes I think we do put this pressure on ourselves and it's kind of the old private school boy mentality of we must be an excellent individual and celebrate that. I just kind of think if you want to do complex work, that's never going to be the answer.

    Camilla Love

    And it's always the answer is always sort of dirty anyway. Like there's never one silver bullet, one round peg in a round hole in those ideas. And so being able to have confidence in yourself, to be able to go into that unknown is important. And really going in there and. Getting that crazy big, hairy problem, shaking it upside down and pulling it apart and then putting it back together with a better solution. In reality, I think that when you're going through that job and you're not ticking 100%, there's always it's never going to be 100%, regardless. You're never going to tick the ten boxes because you're working with different people in a different organisation, dealing with different products or services or whatever it is, so therefore you're not necessarily going to tick every one of those boxes anyway.

    Katharine Goulstone

    Exactly. And, you know, I think leaders of organisations, and I think in financial services as well, I think we've come a long way in embracing diversity and truly, I mean, we've got a long way to go, right, but truly embracing diversity. And I think in our organisation, we've been working quite hard to think about that from a number of different facets. But one of the things I've observed we're doing, and I love it, is thinking about what are the skill sets we want to bring into our organisation? And I think if you had gone back five years ago, ten years ago, professional services firms would have only hired at the graduate level. And there's kind of one way up, right, and I think if you went back five years ago, there's these lateral hires and graduate hires, but people would have brought in the financial services space, would have come from the small handful of Pedigree universities with the same types of degrees. And what we've found is that obviously those people are invaluable, but they really have a diversity of thought. You need to tap into talent pools way beyond those traditional hiring methods.

    Katharine Goulstone

    And I think last week I had a coffee with a fabulous graduate in our team who's a chemical engineer.

    Right.

    Katharine Goulstone

    And I just thought it was fascinating. We're taking a diversity of people from different parts of their career, from different parts of the industry, and certainly we can train people to be consultants, but you can't train people to think differently. Right. Like, where we have the mindset, we have the perspectives we have based on the experiences that we've had today. And I think that's a very rich, rich source of talent for us. So I think we think about that collectively, but I think, as individuals, you're right. I think when we're still that one individual tapping on the door of that next job, there is sometimes those times where you say, oh, but they want these eight things and I only have six of them, I'm going to go.

    Camilla Love

    For that job anyway, is what Catherine would say.

    Katharine Goulstone

    If you got six out of the eight, you're overqualified and make sure you're telling about all the other things that you have, because they don't even know yet that they need it.

    Camilla Love

    Absolutely. And by the way, they are the bomb, those things. Totally the bomb.

    Katharine Goulstone

    Exactly.

    Camilla Love

    So I always ask this question and everyone has a slightly different answer, which I think is great. What is the most valuable piece of advice you've been given in your career and why? And maybe it's just the time that that advice was given, or maybe it's just that just embedded in your brain sticks with you. Why was so important?

    Katharine Goulstone

    I love this question and in fact, I've got two, so I hope that's okay.

    Camilla Love

    Yeah, sure.

    Katharine Goulstone

    The first one was actually a piece of advice that was given to me years ago by someone you introduced me to.

    Camilla Love

    Who was it?

    Katharine Goulstone

    Lewis Bierman. Oh, Lord. Yeah. And he probably doesn't even remember this conversation, but you introduced him to me at a time, I think, after we finished our MBA together. And I was reflecting on what I wanted to do and he very kindly met with me and gave me a number of great pieces of advice, but one of them is burnt in my brain and it's so simple, but it's just run true for me. And that advice was, be excellent always. People on this tiny island have a very long memory, and I just thought it was great advice because you know what? Australia is a very tiny island, and financial services, no matter how big and how diversity is, you will come across the same people 20 times for 20 different reasons. And people do have those long memories. And I think the people that make a point of being excellent always do a great job, be proud of the work that you do because it will support you and hold you in good stead. Totally.

    Camilla Love

    And it's something also that one of the last seasons, Alex Mcquick and she mentioned about, don't underestimate the mediocracy of others. And I think that perfectly goes together because you actually do want to be excellent always. You want to have that last impression, be the first impression every single time.

    Katharine Goulstone

    Exactly. The second one I thought of, and it makes me laugh still thinking about it. And I go back to that first hedge fund role I had in London and there was a fabulous very senior trader that came to join our business, and he came from one of the major investment banks and he was a very senior hire. And the week he started, he was just getting to know people on the team. And we sat down and he had his big American personality for California personality and accent, and he just asked me this one question off the bat and it threw me and he's like So, Catherine, there are two types of people in this world. There's people who get shit done and people who don't. Which one are you?

    Camilla Love

    I know, I know.

    Katharine Goulstone

    What do you think my answer was, Camilla?

    Camilla Love

    Oh, let me think about that. Probably the same answer that I have. We're both getting shit done type of people.

    Katharine Goulstone

    Exactly. And for me, I think that was a really powerful question because it did for me plant a seed in my mind as very early on in my career. You know what, I really want to be recognised as that person that just gets shit done.

    Camilla Love

    Doesn't matter how big or small.

    Katharine Goulstone

    Here's the job, I'm going to go get it done. And so I think it's probably why today I have such an execution bias. What's the problem? Okay, let's start to imagine the solution. When am I exactly going to get there? And let's make sure we get there on that date. I definitely am wired that way and I think probably because of that statement.

    Camilla Love

    Okay, well, at least you know that's your bias. Yes, because I have the same. So a lot of feedback is camellia. You know where you're going, you're 100 miles ahead of everybody else, but you need to take everybody else on the journey.

    Katharine Goulstone

    Quite true.

    Camilla Love

    Indeed. Indeed. Well, I think they're absolutely fabulous pieces of advice. And big shout out to Louis Bamboo out there because he's just fab too. So we're at the end and we could probably chatting forever and ever, as I know you and I could do. Definitely.

    Katharine Goulstone

    Absolutely.

    Camilla Love

    So we do this quick buy around. At the end it is. Tell me who you are. First thing that pops into your head, you prepare, ready to go. Okay. Shares or shoes?

    Katharine Goulstone

    Both. Why would you have just one perfect.

    Camilla Love

    Answer, one piece of advice? I tell my 20 year old self.

    Katharine Goulstone

    You know what, I would not sorry, this is quick fire round, but I would not give my 20 year old self any advice because I needed to figure it out myself and I did.

    Camilla Love

    That's just so good. Making mistakes and grow from it, that is so good. If I wasn't doing this job, I'd be a surfing instructor, I'd be a ski instructor. So we could swap seasonal, we could.

    Katharine Goulstone

    Be each other students.

    Camilla Love

    So then this one follows on from that maybe autumn, winter, summer or spring, summer. What weird or out of place thing do you have in your handbag right now?

    Katharine Goulstone

    I have several Matchbox cars in my.

    Camilla Love

    Handbag right now, just in case you want to zoom down the street.

    Katharine Goulstone

    I think it probably just donations from my youngest child. Biggest investment mistake, mixing family and investment together.

    Camilla Love

    That comes with a whole load of other story. Right?

    Katharine Goulstone

    Well, probably. I just think one of my reflections is it's really important to kind of help families financially and support each other, but you shouldn't mistake that with investment choices.

    Camilla Love

    Full stop on that one. What is the most important money lesson you've learnt?

    Katharine Goulstone

    Start small, think big.

    Camilla Love

    That's what we say here. It shows no shoes. My friends would describe me as noisy. That's it.

    Katharine Goulstone

    I'm really nervous with the words that you would use to describe Meg Miller as one of my dear friends.

    Camilla Love

    Noisy is the only one.

    Katharine Goulstone

    This is the quick fire around, I think you'll find.

    Camilla Love

    True. You're telling me my own rules. What two things would you take if you were deserted on an island?

    Katharine Goulstone

    I would take an axe. That feels quite important. I might need to cut trees or fetch coconuts.

    Camilla Love

    Yeah.

    Katharine Goulstone

    And I would need a hobby. I'd take a home brew kit.

    Camilla Love

    What are we making in our home brew kit? Is it gin, vodka or beer?

    Katharine Goulstone

    I probably say beer. I think if I could cut down my trees and make a fire and enjoy a glass of beer, I think my life on the deserted island is probably set.

    Camilla Love

    Let's think about hate. We're going to get you weak barley.

    Katharine Goulstone

    See, this is what I hate about you. You're so practical. Never let the details get in the way of a great plan.

    Camilla Love

    Camilla no, true. But as person in risk, you should know that the details will trip you up. So the final one is describe in three words why career in finance is super awesome.

    Katharine Goulstone

    Dynamic, changing, lifelong.

    Camilla Love

    Great. Well, thank you for this fun and hopefully uplifting and inspiring podcast. And I just love the stories of dad being a pontrader and Mum being a nurse and how that's come to really impact why you've chosen finance as a career for you. I love the curiosity that you bring to all your roles because I think that is something that more people could do more with and it's a really big lesson for me that I've taken away from today. Catherine, that's super, super awesome for you to join us all on. Cheers. I hope you'll come back.

    Katharine Goulstone

    Thanks for having me. Camilla.

    Camilla Love

    You know the information that is in this podcast, we always talk about finance in this podcast, but it's not financial advice. It's actually really careers advice. If you really want financial advice, I recommend that you speak to a financial planner or a broker and work out your own personal circumstances with that. But this is all about out career advice and how finance will be a fabulous career for you.

S3.Ep2 Bianca Richardson on How Taking Risks & Having a Positive Mindset Can Excel Your Career

Meet Bianca. Bianca Richardson is a Senior Search Consultant at Westpac.

  • The following is a transcript that has been created using AI technology. Please forgive any grammatical imperfections it may have.

    Bianca Richardson

    Because I always took the view of if I can understand the process, I can apply that to any other topic if I can understand the framework.

    Camilla Love

    Welcome, everyone back to another episode of Shares Not Shoes an Insider's Guide to Careers in Finance. I'm your host, camilla Love, founder of F. Three future females in finance. Chersal Shoes is a podcast whereby I interview some of my favourite people, all with one thing in common they work in finance. We lift a lid on who they are, how they came into a career in finance and arm you with some knowledge about why a career in finance could be a good fit for you. I will promise that all my guests will share some amazing personal stories, will be open and honest and will inspire you. So let's go.

    Camilla Love

    In today's episode of Shares Not Shoes, we are joined by someone who has a role that truly changes the course of the investment management industry here in Australia every day. And there's not that many people who can say that they can do that in their role. Not only does she have a law degree and is formerly our financial advisor, but she's also won awards for her advocacy for better regulation of the industry. Welcome Bianca Richardson.

    Bianca Richardson

    Thank you, Camilla. That was very nice and very generous of you.

    Camilla Love

    I am super keen to find out.

    Camilla Love

    How you started in finance, all the twists and turns that you've had in your career, because I think that you've changed and pivoted quite a lot and I really want to delve into those and I'm really keen to find out.

    Camilla Love

    How you can find purpose in your role today.

    Camilla Love

    And I know through the intro that you really do have your thumb on.

    Camilla Love

    The really important issues that hits the investment management industry and finance in general on behalf of the FSC members. But we'll come back to that. So thanks for joining us. To start off, Bianca, tell me a little bit about you, who you are and what you do in your role.

    Bianca Richardson

    So I've had a very interesting Korean financial services and I think my story is not like many other people who I've talked to over the years, which is I fell into financial services. It wasn't the first career choice in that I initially went to university, I had visions of being a psychologist, studied Bachelor of Arts in psychology, decided I wasn't quite ready to finish uni and go into my career for the next 2030 years, and then did a law subject, really enjoyed commercial law, did well at it, and then decided that I was going to be a lawyer. Now, having successfully completed commercial law and unincorporated associations and trusts, when I saw a job ad come up for a corporations lawyer at a financial services firm, I did a very bold thing. And now I look back at it and I think, I can't believe I did that. But I'm so glad I did. And I applied for the role of the corporate lawyer and said, I'd like to apply for this position. Unfortunately, I don't meet your requirements. But I did just get a HD in commercial law and in unincorporated associations and trust.

    Bianca Richardson

    Will you give me a role? And surprisingly, four weeks later, the CEO of that advice business and the head of legal call me in for an interview. And I started working there as a corporate legal assistant, so similar to a paralegal within the legal team. And then that kind of side of my career in financial services.

    Camilla Love

    That is so good because you hear.

    Camilla Love

    Stories all the time about girls who go, I don't tick every ten points of the job ad, so therefore I'm not going to do only pick nine of them. And in this circumstance, you tick and then I'm going to go for it anyway. Love that. What made you think about doing that?

    Camilla Love

    Do you just take a risk?

    Camilla Love

    What is it?

    Bianca Richardson

    I have to give a lot of credit to my dad. My dad was very much a believer in inspiring his kids. I have a brother and a sister and he used to encourage us to read the Finn Review and he gave us books about thinking positively and having a growth mindset. So Napoleon Hill think and grow rich. Bridge dad, Poor dad.

    Camilla Love

    You had a book list like this.

    Bianca Richardson

    Longset and being Positive and Shoot for the Stars. And so I've been working in hospitality while still at university, didn't like the late nights and the weekends, and I thought, I'd really like to be able to get some work experience before I finish my degree. And I just went for it and I thought, what's the worst that could happen?

    Camilla Love

    What's the worst that could happen?

    Camilla Love

    I still got a job.

    Bianca Richardson

    Yes, well, much better. It led to basically my career in financial services. That one job ad.

    Camilla Love

    So do you give that advice to.

    Camilla Love

    All those girls out there who think they only tick eight out of the ten? You like, Just throw your hat in the ring.

    Bianca Richardson

    Anyway, that's key. Absolutely key. That's the first step. You have to at least be in the game, and so you should have a go. And it's been interesting. I've also had a very short sense as a recruiter. I had a year living in the UK. And on the recruitment side, you can see that you're really looking at, do people fit the box and pick all the criteria in order to even get someone through the first hurdle? But over the years, what I've also learned in business is what actually is more important is attitude, because you can teach someone the skills and the technical aspects. And so even if you don't fit the box, I would encourage people to put your receiving in, pick up the phone, have the conversation, go and meet people and get yourself out there, because you actually don't know what opportunities will arise. And I'm casting point for that.

    Camilla Love

    That is a superb answer because it just gives so much joy and opportunity and somebody else did it. Somebody else did it. So I have a funny story that actually somebody egged me on or suggested that I needed a mentor and that I should really start from the top.

    Camilla Love

    And so I wrote to Gail Kelly.

    Camilla Love

    She was the CEO of Westpac at the time, and said, hey Gail, will you be my mentor?

    Camilla Love

    She came back and said, no, but.

    Camilla Love

    I tell you what I know from.

    Camilla Love

    Subsequent conversations with people I've met along.

    Camilla Love

    The way, that question was actually discussed in executive meeting with Gail in it and whether she should be my mentor or not. And again, the answer was no. But I tell you what, you've got to be in it to win it. You've got to ask, you've got to put yourself forward. So tell me about what you do today.

    Bianca Richardson

    My role is a policy role, which means that I work with our fund manager members to really shape the future of what our industry looks like. We might identify an issue or a problem that we would like to solve in the broader funds management industry and we might come up with a policy position. One of the pieces of work that I've been really enjoying working on and that I met you, Camilla through is the work of trying to improve gender diversity in investment management and trying to get more women into roles of running money. Women are underrepresented and we all know the benefits of diversity and we've been looking at this issue. And so as a collective in policy development, for example, we came together with our members, saw that we have a problem here that we'd like to address, and then really explored how can we support business and how can we support industry to help shift the dial in a meaningful way. And then we've developed some resources that businesses can use, guidance notes and suggestions around what things to look for when they're recruiting people, what policies help with retention of staff, and then gone the next step from developing guidance to developing a charter where firms who want to shift the dial can sign up to the charter.

    Bianca Richardson

    They track how they're going around gender diversity in those investment management roles and then hopefully over time, they will be able to see that they're increasing the female representation in their relevant teams. And so you get to do some really practical things like that, as well as participate in regulatory reform if the government or the regulators such as ASIC is looking at changing the way they regulate the industry. In the work that I do, we can basically use all of the knowledge and the insights from all of our members to develop provisions and make recommendations for how we can basically shape the future landscape of the industry.

    Camilla Love

    That landscape of the industry has changed substantially.

    Camilla Love

    I've been in the industry for nearly 20 years, and I know that the Financial Services Council has been really at the forefront of guiding the industry through.

    Camilla Love

    A lot of regulatory change.

    Camilla Love

    And we've seen a lot of stuff, whether it be through the Banking Royal Commissions or changing advice rules, even through.